Bought a Pandora charm there that had to be ordered, called for over 3 weeks nothing- gave up and…read morebought it on the Pandora website- came in 2 days. Saleswoman I dealt with seemed irritated and unprofessional, kept saying she would text me when it was "in" . Why go in person when the actual website will deliver it to you in 2 days. Will never go back- after spending well over $500 in the past year. DONE.

Best deal on watch batteries in town. Was quick easy and great customer service. So glad I chose…read moreChristopher William Jewelers.

Recently, I took a chain that was really important to me to be repaired. I had no issues, but the…read morechain came back inches longer. I'm not sure if they actually repaired the original chain or gave me a different one. I came back to show them how different it was and was verbally attacked by the male owner of the store. He was incredibly rude, even after I said I was willing to pay what I originally paid over again (which also simply isn't fair). He continued to attack me, accusing me that I switched out the chain and that Hugo Kohl would never do that. Do not take your jewelry here if you want good jewelry repair or you want to be treated like a normal human being! It's not worth it

I had a very negative experience when bringing a family necklace for repair. I was talked down to…read moreby the male employee and I was up charged for a simple repair. I will be taking my business somewhere else and I think you should too.

I can't say enough about Chris and his staff. I originally got my fiancée's engagement ring here a…read moreyear ago and was stressed beyond belief about the entire process. The staff went out of their way to get to know my fiancée's taste and help me find the perfect ring for her. Better yet, I got the custom ring I ordered in less than two weeks! Fast forward a year and I receive a text message from Carol inviting us to come in to look for wedding rings. We both picked out wedding bands that following weekend and my fiancée ended up getting mine for half off! We are both very picky, so the fact that we were in and out (with a free engagement ring cleaning) in under an hour was impressive to say the least. COVID-19 caused them to close their locations before we picked up her ring. I was extremely worried about getting it with the impending stay-in-place order, but Chris (yes, the owner) actually went out of his way and met us at the closest store to hand deliver us her ring without hesitation! I highly recommend Christopher William Jewelers!!!

I have purchased several items from Christopher Williams at Weyers Cave location and have been very…read morepleased with the service. The first set of rings I bought I decided I didn't like after all and they were happy to let me trade them in for a whole different set. Recently I had them remove and re-attach all the charms on my bracelet which turned out great. For Christmas I received a new charm, when I went to have it attached, they did it within a few hours so when I returned it was completed. I also left my rings to be cleaned, I had other rings I hadn't purchased from Christopher Williams, but where I had them cleaned did a terrible job. I mentioned it to Tess, and she kindly took them and cleaned them for me. I appreciate the extra mile Tess does and the customer service I receive. Thank you.

There are not too many jewelry repair shops in the Harrisonburg, VA area…read more I chose Zafiro Jewelry because they are very efficient and you don't have to wait for weeks for your repair. I have had several rings either re-sized or repaired and the outcome is beautiful.

Zafiro did a fine job repairing my jewelry. They were a bit negative and told me the rest of it…read morewould fall apart - it hasn't (knock on wood) and I wear the piece daily. The three stars is for their policy of putting repair items up for sale if customers don't pick them up on within three weeks. It's in the fine print (which admittedly I did not read) and they called me to remind and warn me which I greatly appreciate, but I have not heard of such a policy. Perhaps it's customary here? I'm busy and forgetful so policies like that don't work for me. I found another place in town that I like and is much more relaxed about picking up pieces.

Neil and staff are phenomenal! They always provide amazing customer service whether it's sizing…read morerings, replacing watch batteries or answering questions while shopping. Plus, the pieces Neil has created are beautiful pieces of wearable art. By far better than any other jewelry store, especially the chain stores.

We highly recommend The Jewelry Vault. Neil and Jonas give wonderful customer service. Whether it…read moreis something simple like replacing a watch battery, or as complex as designing custom jewelry, they have always gone out of their way to be sure that we are happy with whatever we purchase. We feel like we always get great quality, low prices and tremendous service. We will continue to shop there whenever we need/want anything in jewelry.

Lang's has been closed most times I love been downtown but was open today…read more The gals inside were friendly and they have a fair amount of engagement bands and rings as well as Diamond and more affordably-priced jewelry inside. It's small, but does the job. I saw a very pretty Diamond necklace for a fair price.

It's just the most amazing experience to shop at Lang's…read more Customer service is, without doubt, a lost skill in today's retail. H L Lang & Co is perfection. Lang's continues to modernize the selection of jewelry and other accessories to keep up with contemporary demands. However, the lovely store, custom jewels, and estate pieces reminds visitors of how jewelers are supposed to conduct business. The owner is gracious and all the staff have something we could all use more...class. I surely found exactly what I wanted each time I shop there. No regrets. A big recommend for everyone.

My fiancé's grandparents live in Luray and every time we visit, I've wanted to go into Shenandoah…read moreMoon, but we always run short on time. Not this time! I finally went inside and was not disappointed. Susan was so sweet and extremely helpful. She obviously cares about her work and her customers. I was looking for a peridot necklace, as it is my daughters birthstone, and Susan had loose stones but no jewelry. She made me a necklace right in the store! She showed me all my options and was upfront with pricing. The necklace is beautiful and I'll love it forever. We also got an adorable hand dyed tie-dye onesie for our daughter (hand dyed by Susan!) and matching socks! This store is a gem in Luray. Highly recommend visiting! Thank you for everything, Susan!

I enjoyed shopping the eclectic selection of this small shop. I really liked the large selection of…read morefine scarves and jewelry handmade locally and internationally. The store has a great selection of beads and jewelry making supplies. There is also some clothing for people and American girl dolls. Susan (the owner) has carefully catalogued the source of seemingly every product in the store. She was even able to tell me the name of the tribe in Thailand that silversmiths who handmade my gorgeous earrings are from. Unfortunately, I forgot pretty much immediately. This would be a 5 star review, but the things that make this shop such a refreshing find are also negatives for many shoppers. The store is really small. The space is set up nicely, so even in the small space, shopping feels like a treasure hunt. A small shop also means limited selection as far as styles and sizes of clothing offered. Overall, I had a lovely experience shopping at Shenandoah Moon and would recommend visiting the shop.

Staff nailed it. I brought my son in here with me to buy some silver and coins. Staff was top notch…read moreoffered my kiddo a wooden nickel and got him a stuffed parrot and a lanyard. My son calls him "squawks" and has loved him all month. Prices were spot on. $1 or two over spot for silver bars etc. excellent selection. Will be back

Stopped in to look for a last-minute jewelry gift, but we couldn't get in. Apparently they were…read moreonly letting in so many people at a time, but there was no sign or employee to explain the process, and nothing on the website had warned us about this either--just a locked door and some people who said "they're making everyone wait." We had thought the people standing in the hallway were waiting on the dental office in the same building. Disappointing. Communication is so simple and shows customers that you care about their business. I always try to patronize local shops, but this time the chain store down the road got my business. Even though we visit this area twice a year, I can't see myself trying this one again either.