Christopher William Jewelers

Recently, I took a chain that was really important to me to be repaired. I had no issues, but the…read morechain came back inches longer. I'm not sure if they actually repaired the original chain or gave me a different one. I came back to show them how different it was and was verbally attacked by the male owner of the store. He was incredibly rude, even after I said I was willing to pay what I originally paid over again (which also simply isn't fair). He continued to attack me, accusing me that I switched out the chain and that Hugo Kohl would never do that. Do not take your jewelry here if you want good jewelry repair or you want to be treated like a normal human being! It's not worth it

I had a very negative experience when bringing a family necklace for repair. I was talked down to…read moreby the male employee and I was up charged for a simple repair. I will be taking my business somewhere else and I think you should too.

The Jeweler's Eye

4.9

(12 reviews)

Incredibly Helpful I…read morehad several questions about different types of gems and stones, and Jeweler's Eye couldn't have been more helpful! All of my questions were answered with extra nods to the jeweler's expertise and obvious love for gemology. His advice and insight has helped further my quest for the perfect ring. Highly recommended for jewelry repair, advice, and purchasing!

I took a vintage ring my husband bought me for our 30th anniversary in to have a pearl replaced,…read moreand they did a superb job. They confirmed it wasn't the same one that fell out previously, as well as making sure all the others were seated firmly. I should mention the ring was not purchased here, although they do have beautiful and unique jewelry there for sale. The price was far below what I anticipated, and it was ready when they anticipated it would be. I couldn't be happier with the results. I will admit, I should have posted this review several months ago, I just forgot I hadn't already done it.

Formia Design

(12 reviews)

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!

Amazing shop- went in to get our rings buffed and clean due to them being dull and Mia made them…read morelook brand new! Would definitely recommend 10 out of 10!

Henebry's Diamond Jewelers

4.5

(4 reviews)

Great store within a well-known central location in Staunton. Customer service is very kind,…read morehelping, and knowledgeable. Emily has a very welcoming spirit. She is helpful with guiding customers to their preferred style that fits their needs.

Lovely little jewelry store. Friendly and helpful staff. Had several watches that needed repair…read more They fixed what they could and sent the rest out to be worked on by a master watch repairman.

The Jewelry Connection

(1 review)

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area. We were established in 1989!

Tess & Co Jewelers

(6 reviews)

Friendly service with excellent results. My diamond had fallen out of my engagement ring and she…read morenot only set it back in place but added prongs to keep it in place moving forward as well as giving it a beautiful clean and shine. Highly recommend

Tess is amazing to work with. Prior to getting married in December, 2023, Tess patiently worked…read morewith my husband and me to create our beautiful engagement and wedding rings. Her knowledge, experience and creativity made our decision making process a breeze. I went back to Tess with a beautiful earring. with great sentimental value to me. I had lost one of them during 2020 in a "maskident." I was hoping for a match but it soon became clear that we needed to look at an alternate plan. Tess designed and created a beautiful and unique heart pendant for me that is more than I dreamed. I am once again enjoying this beautiful gift. Her pricing was fair and reasonable; a great value for our jewelry that we will treasure forever. Not only is Tess our go to jeweler, she has become a friend.

Reines & Rogers

2.9

(14 reviews)

My husband and I have been using Reines Jewelers since 1987 when Reines was in the old bank…read morebuilding in front of Big Jims (remember Big Jims??) on Angus Road. John talked to Peter Reines about the stones I wanted and then we designed my engagement ring, wedding ring, John's wedding ring, another diamond ring, my mother's ring, some necklaces.....And I wouldn't go anywhere else when I need something repaired.....They've made my rings bigger, fixed some watches. After 38 years of marriage, don't you think it's time John goes back to Reines and buys me something sparkly??? (Hint!)

DO NOT SHOP HERE. they sold my jewelry that was in their store over a year ago on consignment and…read moreare refusing to pay me for it. they are ignoring my calls and texts and emails. they made some effort to pay last year but have since completely started ignoring me. take your business elsewhere, these people aren't trustworthy

Miller Plumbing Solutions

4.3

(4 reviews)

I don't write reviews often. Usually, a service has to be exceptionally good or exceptionally bad…read moreto motivate me to take the time. In this case, I experienced both. I contacted Miller Plumbing Solutions through Angi to get a quote for installing an outdoor spigot on my new home. Before reaching out, I had researched typical costs and found most estimates in the $500-$800 range. When Miller Plumbing came out, they told me the job would be straightforward due to easy basement access and the location of the existing plumbing. They even mentioned they could drill through wood instead of concrete to help keep costs down. Despite describing it as an easy job, their quote came in at nearly $1,500. After I explained that was well beyond my budget, they removed some items and lowered the estimate to around $900, but said they couldn't go any lower. I was also told that while a handyman might be cheaper, I wouldn't find a licensed and insured plumber who could do the work for less. I declined the estimate and later mentioned it to a neighbor, who recommended Cory Claytor of Claytor Plumbing. Cory came by, looked at the project, and immediately told me the previous quote was outrageous. He completed the installation in just over an hour, drilled through the concrete rather than the wood to avoid damaging my siding, and charged just under $500. He is fully licensed and insured. Cory and his daughter, who assisted with the job, were professional, friendly, knowledgeable, and fair. The quality of the work was excellent, and the price was exactly what I would expect for a straightforward installation. Based on my experience, I felt that Miller Plumbing Solutions was attempting to charge far more than was reasonable for this project. On the other hand, Claytor Plumbing delivered outstanding service, quality workmanship, and honest pricing. If you're looking for a plumber who treats customers fairly, I highly recommend Cory Claytor and Claytor Plumbing.

These guys are top-notch, and I would highly recommend them to anybody who needs plumbing support…read more Tyler himself is honest, communicative, available, and willing to be a partner in trying to solve plumbing issues. Their creativity helps you save money without cutting meaningful corners, and they also are willing to go above and beyond to make sure the work happens within your schedule. I sincerely wish the rest of my vendors operated in the way Tyler and company does. These guys are great.

Staunton Wrecking

(4 reviews)

I have been buying from Staunton Wrecking for over 20 years and have never been disappointed. In…read morefact, I have always been impressed by their immense inventory of quality parts and machines. I have learned to trust these people and I enjoy their professional, fast and meticulous service, especially from Jason.

Last night I had a difficult towing situation, with a vehicle in a ditch lined with trees, next to…read morea thawing, wet, grass yard. Staunton Wrecking came quickly and arrived at their estimated time. Jason was professional, courteous, and reassuring. He was able to get the vehicle out quickly. The cost was affordable, and more than fair and reasonable. This was by far the best experience I have had with a towing company. I would trust them with anything, any time, day or night. I am will without a doubt always going to use them in the future. Thank you!!!!!

Shreckhise Shrubbery Sales & Landscaping

3.6

(7 reviews)

Not sure why I waited a year to leave a review. I…read morecontracted Shreckhise Shubbery to totally redo the landscaping around my house. The removed the old shrubbs and beds and replace with a new design and plants. Mike worked with us to make sure most of our plants were deer resistant. We have had the new landscaping for a year and ALL the plants are still alive and grwoing.

Excellent service! The employees are friendly and very knowledgeable. Great quality plants.read more

Hugill's Septic Services

4.2

(10 reviews)

Our son's septic system (in our rental house) was backed up and and I called Hugill's this morning…read more And now, everything is cleaned out and working! The young man who kept in touch with us was so friendly and helpful. We couldn't be more pleased. We will now use Hugill's for our own home and our rental homes! We felt the price was fair for what they had to do...it was LONG overdue! Thank you to the Hugill's team! Tom and Teresa Rosemeier

The young men who came to do a septic inspection dug the entire pipeline up and tore the yard up…read more See pics. That is how they left the yard. They could have put a camera through the line instead. They also did not clean up the mess or put grass seed down. When I called I was told the they were insulted that I wanted a refund. Paid $1500 and then had to have another company come out and do it right. The second company only charged $500. Do not use this team for a septic inspection when selling a house. They wanted to come back and charge me $3000 more to "fix" a pipe that had no problems.

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Lacey S.

15 years ago

Hands down the best customer service I have ever experienced. Growing up in Augusta County my parents always went to Rocky's and CWJ. The trend rolled over to me. My husband bought my engagement ring and band from CWJ and they had such a better selection than regular mall stores. Since getting engaged in 2007 I have moved to Fairfax and still continue to make the drive to have all of my jewelry needs met. They have resized my rings many times. They recently reset my engagement ring into a new setting. I have had my Grandfather's ring made into a necklace and my Grandmother's earrings re-set. They made me a custom 3 stone emerald cut diamond ring. They are currently working on a new pair of halo earrings for me. They have the best custom Jeweler, Mike. I don't know what I would do without Kelly J, the best employee. The drive may be far but the results are worth it. I have been to Tiffany's many times and their customer service does not even rival CWJ. I do not go anywhere else for anything related to my diamond jewelry. read more

Kelly J.

16 years ago

I got my engagment ring from Christopher William Jewelers. Not only were they the most helpful and friendly jewelry store I had ever been in but they also went above and beyond to get me my dream ring in my fiances price range. I will be going back for all of my jewelry needs! read more

Terrell T.

3 years ago

Thank you Mrs. Crystal and Devon. The entire staff was professional and delightful. The inventory was nice. My daughter's birthday was made complete once we entered your store. Thank you again. read more

Christopher William Jewelers - watches - Updated August 2026

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The Velvet Case

(7 reviews)

All the reviews were correct! The people were great, chatty, funny & incredibly helpful. Beautiful…read morejewelry- antique, original, costume. They had it all in every price range. Also other small antiques. They buy coins , gold & silver . Their appraiser takes her time with each offering & then quotes a very fair price. I will absolutely be returning!

Walking into this shop is delightful in itself, as you enter you are immediately swept up by its…read morecharm and elegance. It was just minutes before closing and I was still given a gracious reception. I was a little embarrassed as I explained that I had brought a piece of costume jewelry that needed a repair in the chain, that it wasn't valuable except to me because a beloved friend had given it to me. The young woman that greeted me was reassuring and asked to see the necklace. She put it under her jeweler's light and magnifying glass and was able to repair it as I waited. If you have ever had a sentimental piece that you thought was ruined, and someone was able to repair it you will have an idea of the joy I felt when she handed the necklace back to me and I slipped it around my neck. This is what I know, from now on I will be stopping in at this lovely shop for any gifts I need. In this past year, I have made a personal commitment to avoid shopping online and instead I want to support local shop owners. They are the ones that invest in our community and I want to honor that. My reception and service that I experienced at "The Velvet Case" has increased my commitment to stop there first and I will be back often to celebrate birthdays, graduations, weddings, and new babies.

Andrew Minton Jewelers

4.3

(28 reviews)

Unfortunately, I did not have a good experience with Andrew Minton Jewelers. I brought in a pair…read moreof earrings in early April that I wanted converted from studs to dangle earrings. I was told that the dangle earring backs would need to be ordered, but that it shouldn't take long. When I didn't hear anything back for 2 weeks, I called and was told that it would be done shortly. After another 2 weeks, I called again and was told that the earring backs were backordered and wouldn't be available for 3 more weeks. Why couldn't someone call me to let me know? A customer shouldn't have to keep calling. When another week went by, with no update, I called again and talked to Andrew Minton who told me that he would get back to me. The next day, a woman who identified herself with the last name of Minton told me that the earrings were ready for pickup. I came today (June 9) to pick them up only to see that the earrings were not worked on at all. When I asked why I had been called and told they were ready, the young woman (who initially waited on me in April) went back to talk to the jeweler. During this time, a female employee came up to the counter and was working on a computer. She saw the earring back that was to be worked on for my earrings on the counter and promptly put her finger in her mouth to pick up the earring back to give to Andrew Minton. When the young woman came back, I was told that the reason they told me that my earrings were ready (when they weren't) is that my order had been placed in the wrong box. It seemed like a very poor excuse. I remarked on the unsanitary practice of picking up earring backs with spit on one's finger, only to be met with a testy remark from the woman who did it, saying that all jewelry is cleaned before it's given to the customer. Regardless, what this woman did was simply unsanitary and frankly, gross. Adults in a retail setting don't need to spit on their fingers to pick up items. During this exchange with the two employees, the owner, Andrew Minton, was sitting within earshot and never once came over to say anything to me -- a customer who waited 2 months for earrings that were never worked on. I took my earrings back and will take them to another jeweler. Customer service at Andrew Minton Jewelers is poor and unprofessional.

Came in for a necklace repair. Staff spent time explaining options and were quite honest about how…read morelong it would take to do and what the options were. They completed it within their quoted timeline. Lots of staff there to help out. Parking is for shopping center so not hard to find a spot. Will be going back for future repairs.

Schwarzschild Keller & George

4.1

(22 reviews)

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

Had an amazingly easygoing experience at Keller and George, as I waited my turn they patiently took…read morecare of every customer in order in a timely manner! Linda helped me with my watch so fast and was a joy to talk with! Another woman who works here offered me drinks snacks and a place to sit, while the manager briefly explained they were busy and how long it would be. Overall wonderful experience, I wouldn't go anywhere else to get my jewelry fixed!

Minerals & Mystics

4.4

(19 reviews)

The shop is well laid out with many wonderful selections and even has a little café. The service is…read morepersonal and I highly recommend you check them out!

Incredible, amazing, showstopping. The employees were so welcoming and literally everything had…read morelabels with meaning and additional info. They have expensive nice jewelry but also an extensive range of crystals from between 50 cents to $5 (and of course many more with varying prices). So you can come with absolutely any budget and leave with some nice things. I'm definitely coming back with my friends!!

Jefferson Coin

4.9

(15 reviews)

Good and honest staff and owner Had done business with him…read morefor many years and have my daughter still do business with them as I know of Georgia

Good overall value to buy or sell. Honest dealers. Been in business for a long time. Sons are…read moretaking over from mom and dad

Lynne Goldman Elements

(6 reviews)

We were walking in the historic Mall district in Charlottesville and found this jewelry and gift…read morestore. They offer a selection of various artists. The prices are very reasonable and we found a pleasing stainless steel and piano wire bracelet. The owners were very friendly and accommodating.

I was strolling the mall when a beautiful scarf in the window of this store caught my eye. I walked…read morein and enjoyed a lovely connection with Lynne, the owner, who was kind enough to show me several wool scarves designed by a Taiwanese artist. I'm a scarf connoisseur and when I tell you the feel of these scarves was exceptionally luxurious, it's because I appreciate and value quality. She also had a lovely collection of solid color cashmere scarves and gorgeous handbags. Thank you, Lynne! It was a pleasure meeting you! Highly recommended!

Angelo

(1 review)

Lee and Pam have a knack for creating and introducing you to beautiful designs. They curate work…read morefrom local artists along with Lee's own striking work. Lee crafted our wedding rings, and we have purchased pieces from other artists. If you are looking for an opportunity to explore possibilities without any pressure, Angelo's is a great choice. You can find Lee's work at shows across the country. Each August is a month-long sale on pieces from all artists. Be sure to visit their website to see examples of their inventory. Lee is also open to producing custom jewelry.

Tobey's Pawn Shop

4.5

(10 reviews)

First time visit. Walked in and was greeted by everyone present. Everyone helped walked me through…read morethe process for my background search. Every question I asked I was given an in depth answer. Even went as far as to show a demonstration. While there Very pleasant visit. Will definitely return again.

Always great . Great folks and very knowledgeable. Great selection and convenient location .read more

Snooky's Pawn Shop

3.2

(9 reviews)

Scammers. My brother bought an Xbox one x from here last week. My son played it one day after he…read morebought it to make sure it works. Since their return policy is only 24 hours. He's been at sports and school and I only allow him to play on the weekend. He tried to play it today and can't. There's no image that pops up. Avoid buying electronics. A waste of $400. Craaaazy. My brother said he looked the salesman in the eye and said "hey man does it work. If not just tell me now." "The guy said sure thing we test all of our electronics"

"0" ZERO stars EBay seller, worst ethics I've ever seen…read more Package lost, label fell off of it, when I noticed a problem with tracking I contacted them immediately, they did nothing to help. Item is long gone, I've lost lots of money and time, will not communicate with me. They have kept all my money and any insurance paid by usps. I opened a case early on with eBay, seller then said they opened usps insurance case, they promised to take care of it, I would not be forgotten! That was early August, now it's late February. I've left many messages only to be ignored and left with a very expensive experience in hundreds of $. Not ever a sorry for anything. Do Not Trust These People !!!!!!!!!!!

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