I have purchased several items from Christopher Williams at Weyers Cave location and have been very pleased with the service. The first set of rings I bought I decided I didn't like after all and they were happy to let me trade them in for a whole different set. Recently I had them remove and re-attach all the charms on my bracelet which turned out great. For Christmas I received a new charm, when I went to have it attached, they did it within a few hours so when I returned it was completed. I also left my rings to be cleaned, I had other rings I hadn't purchased from Christopher Williams, but where I had them cleaned did a terrible job. I mentioned it to Tess, and she kindly took them and cleaned them for me. I appreciate the extra mile Tess does and the customer service I receive. Thank you. read more

Fantastic team that went above and beyond to help me. Tess and the team at Christopher William were professional and informative throughout the process of appraising and selling a ring. They took what could have been a complicated process and kept it simple while getting a wonderful price for the jewelry. Tess communicated proactively throughout the entire process. All members of the team were friendly and supportive whenever I had questions. I highly recommend this store. read more

I purchased both my engagement ring and wedding bands from here and I was helped out beyond belief by Tess. She helped accommodate my lower budget and helped my fiance and I pick out the rings of our dreams. Thank you!! read more

I recently made 2 online purchases from Christopher William Jewelers and couldn't be happier that I did! Both times, Aerika assisted me with outstanding customer service by thoroughly answering my questions and ensuring my packages arrived safe and sound. That and their selection of quality jewelry will keep me coming back for more! read more

Lovely store that's thankfully not a chain brand! Aerika at the Weyers Cave location was beyond helpful! Absolutely adore my engagement and wedding ring!!!! This jewelry store is a gem! read more

I can't say enough about Chris and his staff. I originally got my fiancée's engagement ring here a year ago and was stressed beyond belief about the entire process. The staff went out of their way to get to know my fiancée's taste and help me find the perfect ring for her. Better yet, I got the custom ring I ordered in less than two weeks! Fast forward a year and I receive a text message from Carol inviting us to come in to look for wedding rings. We both picked out wedding bands that following weekend and my fiancée ended up getting mine for half off! We are both very picky, so the fact that we were in and out (with a free engagement ring cleaning) in under an hour was impressive to say the least. COVID-19 caused them to close their locations before we picked up her ring. I was extremely worried about getting it with the impending stay-in-place order, but Chris (yes, the owner) actually went out of his way and met us at the closest store to hand deliver us her ring without hesitation! I highly recommend Christopher William Jewelers!!! read more

All in all a great family to do business with and they have a fantastic selection of bridal engagement rings at great quality and prices. They also have a fine jewelry section and had some unique pieces. Gabriel is a featured designer and I absolutely loooove everything they carry from them :) read more

The best customer service anyone could ask for! My fiancé bought my ring there and they gave us a special gift when we got engaged and not only that but they made me feel like a person and not just a sale! They also fixed my bracelet for me, because Kay jewelers lost my warranty! I've seen first had how they deal with people in and outside of their doors! They carry the same humility and kindness wherever they go! They are very knowledgeable about their diamonds and can custom make what you are interested in! Thank you so much!! read more

I could not ask for better customer service! My fiancé bought my ring there and it was a little too big. They were easy to reach and get answers about my ring. Staff was very patient as I tried on several different ring sizes and gave their advice to help me feel comfortable with my decision. Once my ring was finished they gave us a gift bag which made us feel very special. One week after my ring was sized they checked back to make sure everything fit and felt right. My fiancé also bought my jewelry there this past Christmas. They do not disappoint! I truly cannot express how happy I am with our experience there, and we will return! Thank you!! read more

I am a bit of a watch nut. My auction buys come here for batteries, cleaning and declared value. The service is top notch and very professional. Impeccable honesty and and good advice are forth coming. They have earned the highest rating available. read more

My original engagement ring had beautiful stones, but the original setting was much higher than I preferred. Aerika helped me choose a much more appropriate setting for my lifestyle and ensured that the customization would be perfect for me (and she was right!) CW was also able to modify my wedding band to fit snug against my custom engagement ring, even taking the time to make sure the fit was so precise that the two "lock" into each other. I couldn't have been happier with the end result! I receive endless compliments on the set, and I'm always quick to give the appropriate kudos to the CW Team and their insight, professionalism, and outstanding customer service. read more

Christopher, the store owner, took time to reach out to me to personally apologize. The discussion was very positive and sincere. As a result of this discussion, I will definitely return. read more

Simply the best in service, value, and selection, CW has been taking care of my fine jewelry needs for five years. Although a little out of the way (and in an improbable looking building), they are well worth the trip. Karen, in particular, has phenomenal memory for customers and past purchases making you feel at home. read more

Purchased our wedding rings here. The service was outstanding and they took time to listen to what styles we were looking for. Great selection, and a very good experience for us both! We will definitely shop here again. read more

Go see Liz at CW!! She is the best!! PATIENT, KIND, UNDERSTANDING, GENUINE, SINCERE, AMAZING! Absolutely would recommend Christopher William Jewelers to anyone. Allows the buyer to feel comfortable and confident with the selection regardless of how long it takes. :) Great people work at this establishment. Go by and say Hello!!!!!! read more

Had a great experience and will return to buy my fiancee's wedding band here too. Started off a jared and had a terrible experience. Glad my mom sent me here. Thanks, holt read more

This review has taken me months to write. I should have done it a while ago; I was waiting for the busy tax season at work to settle. I was looking for Tacori jeweler in Charlottesville, VA. The closest Tacori retailers I could find were in Richmond and Christopher Williams (CW) in Weyers Cave. My fiancé lives in Boston so we were able to visit most of the Tacori jewelers in Boston and near areas. Honestly, no other jewelry stores were able to provide us the service and diamond options and comparable prices as compared to CW. I also visited all of the authorized Tacori dealers in Richmond as well. Sometimes when you enter these stores it can be intimidating especially if you didn't do any research beforehand. I came pretty well prepared about what I wanted and how much my limit was. I did my HW learned a lot about diamonds and pricing of diamonds, and was almost frustrated with the service and lack of bad information provided by other jewelers. CW was my last try in hopes of finding my ring and perfect diamond. I didn't realize CW is a huge jewelry store with lots of friendly associates and jewelry choices. No pressure and very knowledgeable staff. We started our search for the ring and diamond in January of 2013. I was truly impressed by the customer service and was able to meet with the owner Chris, who was willing to work with my price range and getting me the GIA certified diamond of my criteria. I didn't make the purchase during my first visit to the store. My fiancé wanted us to look at few more options in Boston before finalizing the purchase. With no luck in Boston, we decided to work with CW. From January through February of 2013, Andrea, store manger at CW kept in touch with me through phone calls and emails. As requested, she sent me tons of emails with GIA certificates that met my diamond criteria. We must have gone through at least 20-25 diamond certificates. Finally, we narrowed down to final three stones of my choice. My fiancé came down on a weekend; however, Monday was the only day that worked for us. Chris and Andrea both came in on a Monday morning even though the store was closed and showed us the diamonds that we had selected for viewing. At last we made our final pick and were able to get a good price for the ring and round cut diamond. My fiancé ended up selecting his wedding band from CW as well during his visit. As promised our rings were ready in the 4 week time frame since Tacori rings usually take about 4 to 5 weeks. My Tacori ring is beautiful, however, my sparkling triple "X" diamond which is close to a carat and half steals the spotlight! Truly exceptional service - please visit them prior to purchasing your ring elsewhere. read more

Just wanted to thank Christopher Williams Jewelers for helping my fiance (Ryan) pick out the most perfect engagement ring for me. I truly couldn't have picked out anything better myself. Ryan said CWJ was nothing but polite, exceptional and more than helpful in his process of picking out and purchasing my ring. They offered tons of choices and price ranges to create a ring for any taste. Following our engagement we received cute gift bags with and "his" and "hers" mugs and other cute accessories. When it came to getting my ring resized I had loads of questions (that were all answered thoroughly). When I received my ring back it not only fit perfectly but also looked perfect. With every visit to the store it truly feels like we know each of the staff members personally. This is entirely process was more than you could ever get (or expect) from a mall or large-chain jewelry store. I am so thankful Ryan chose CWJ. Overall I highly recommend anyone looking for an engagement ring (or any jewelery, really they offer pretty much anything) to look no further than to CWJ! I look forward to picking out our wedding band in the near future! read more

i have been shopping here for years and they are always always helpful professional and have excellent quality jewelry. they know my name when i come in and they drop everything (painting included lol) to wait on me. i just love this store. andrea is fantastic. !!!! read more