Recently, I took a chain that was really important to me to be repaired. I had no issues, but the…read morechain came back inches longer. I'm not sure if they actually repaired the original chain or gave me a different one. I came back to show them how different it was and was verbally attacked by the male owner of the store. He was incredibly rude, even after I said I was willing to pay what I originally paid over again (which also simply isn't fair). He continued to attack me, accusing me that I switched out the chain and that Hugo Kohl would never do that. Do not take your jewelry here if you want good jewelry repair or you want to be treated like a normal human being! It's not worth it

I had a very negative experience when bringing a family necklace for repair. I was talked down to…read moreby the male employee and I was up charged for a simple repair. I will be taking my business somewhere else and I think you should too.

SUPPORT SMALL BUSINESS ... the ladies who were working educated me on the hand selected glass…read moreblower, and potter, linens & soaps, and preserves/jelly/ fruit designed/grown by West Virginians. Estate/antique jewelry was a siren song ... and I caved. So many bracelets, rings. necklaced called to me. I bought my first Christmas gift. Local wines were available for tasting & purchase. The owner's sons design jewelry, create unique pieces, and perform repairs. There is an antique black beaded purse that wasn't for sale on the wall ... that I dreamt about last night ... a sign to buy it right??? They are on Instagram & Facebook.

I took my mother's engagement ring there to get mounted in a necklace but they lost it. The gave…read moreme a diamond necklace as a replacement, and the owner was very sorry, but the whole thing makes me sad.

We have been dealing with Regal for around twenty years now. They reset the diamond in my wife's…read moreengagement ring, resized my wedding ring, among other things. They are super competent and professional, also very pleasant and easy to deal with. Dave Campbell Afton, Va.

I recently had my beautiful ring worked on that was badly damaged by wear and tear. The staff is…read morelovely to do with. the cost estimate was provided and they came in exactly right when the ring was finished. Jeremy did an outstanding job rebuilding the ring. I have had bad experiences with both Rockys and Zales and did not receive the same product back that I had relinquished to them. I highly recommend Regal!

A few months ago when my fiance and I got my ring back after getting it resized we immediately…read morenoticed issues with it. Two of the prongs were visibly shifted and the band had a deep scratch that had no been there before. This was obviously upsetting to even need to bring up, but my fiance did so very respectfully and graciously and we were met with hostility and defensiveness from Jean herself. I was appalled at the rudeness in The tone of her voice. My fiance and I have never had to get a ring resized before, we are new to this. Jean went on a rant to us about how she's been doing this "for forty years" and I just stood there wondering how she's gotten away with such awful customer service for that long. Jean did agree to take the ring back and fix the prongs and buff the band, although she denied that they were the ones that messed them up. After this encounter I learned that my fiancé and I are not the only ones who have had this kind of experience at Jeans Jewelers. TWO other couples I know have had similar experiences. One of them simply asked a worker at Jeans if they could copy down their diamond number for security reasons, and Jean rudely intervened and told them that if they thought their diamond was going to get stolen then they shouldn't hand it over. Good way to comfort Your clients! And my other friends had a bracelet resized and when it came back wrong and they brought it back, Jean was not happy to satisfy their needs. Look, I get that she has Been in the business for a long time, but that is no excuse for being hostile toward your customers. I will never recommend Jeans Jewelers to anyone. And I highly suggest you steer clear if you want a pain free process for your jewelry needs!

We were new to the area and needed some repair on our granddaughter's necklace. We were welcomed…read moreby Jean's staff, who did an excellent repair quickly. We have purchased gifts there since that time and have always been impressed with Jean' knowledge, selection, and excellent service. Great local business!

Friendly service with excellent results. My diamond had fallen out of my engagement ring and she…read morenot only set it back in place but added prongs to keep it in place moving forward as well as giving it a beautiful clean and shine. Highly recommend

Tess is amazing to work with. Prior to getting married in December, 2023, Tess patiently worked…read morewith my husband and me to create our beautiful engagement and wedding rings. Her knowledge, experience and creativity made our decision making process a breeze. I went back to Tess with a beautiful earring. with great sentimental value to me. I had lost one of them during 2020 in a "maskident." I was hoping for a match but it soon became clear that we needed to look at an alternate plan. Tess designed and created a beautiful and unique heart pendant for me that is more than I dreamed. I am once again enjoying this beautiful gift. Her pricing was fair and reasonable; a great value for our jewelry that we will treasure forever. Not only is Tess our go to jeweler, she has become a friend.

All the reviews were correct! The people were great, chatty, funny & incredibly helpful. Beautiful…read morejewelry- antique, original, costume. They had it all in every price range. Also other small antiques. They buy coins , gold & silver . Their appraiser takes her time with each offering & then quotes a very fair price. I will absolutely be returning!

Walking into this shop is delightful in itself, as you enter you are immediately swept up by its…read morecharm and elegance. It was just minutes before closing and I was still given a gracious reception. I was a little embarrassed as I explained that I had brought a piece of costume jewelry that needed a repair in the chain, that it wasn't valuable except to me because a beloved friend had given it to me. The young woman that greeted me was reassuring and asked to see the necklace. She put it under her jeweler's light and magnifying glass and was able to repair it as I waited. If you have ever had a sentimental piece that you thought was ruined, and someone was able to repair it you will have an idea of the joy I felt when she handed the necklace back to me and I slipped it around my neck. This is what I know, from now on I will be stopping in at this lovely shop for any gifts I need. In this past year, I have made a personal commitment to avoid shopping online and instead I want to support local shop owners. They are the ones that invest in our community and I want to honor that. My reception and service that I experienced at "The Velvet Case" has increased my commitment to stop there first and I will be back often to celebrate birthdays, graduations, weddings, and new babies.

My wife and I had an absolutely delightful experience visiting both the Woodstock and the New…read moreMarket stores. From the moment we stepped inside we were welcomed by Cristi (Woodstock) and Sarah (New Market) with top-notch customer service that was friendly, fun, and knowledgeable. The store offers beautiful clothes, amazing local artist products, and the friendliest people we've met in a long time. We can't wait to come back and visit next time we're in town from the DC area. If you're in the Shenandoah area - we highly recommend you stopping by and saying hi to these two wonderful people!

I buy quality clothes from them. Wish they had more coupons though especially for good customers.read more

I just think J&R Jewelers has the most unique selections for any taste. I love looking at their…read moreVintage and Estate sections.

I was raised being told if you can't say something nice don't say anything at all. I am so past…read morethat. Never in my life have I been treated so rudely. Not only did they not do what I asked but then they "fixed" it wrong, they kept the gold from screw back gold earrings any claimed it was filing's. I try to support local but don't spend your time or money being insulted.

Bought a Pandora charm there that had to be ordered, called for over 3 weeks nothing- gave up and…read morebought it on the Pandora website- came in 2 days. Saleswoman I dealt with seemed irritated and unprofessional, kept saying she would text me when it was "in" . Why go in person when the actual website will deliver it to you in 2 days. Will never go back- after spending well over $500 in the past year. DONE.

Best deal on watch batteries in town. Was quick easy and great customer service. So glad I chose…read moreChristopher William Jewelers.

My fiancé's grandparents live in Luray and every time we visit, I've wanted to go into Shenandoah…read moreMoon, but we always run short on time. Not this time! I finally went inside and was not disappointed. Susan was so sweet and extremely helpful. She obviously cares about her work and her customers. I was looking for a peridot necklace, as it is my daughters birthstone, and Susan had loose stones but no jewelry. She made me a necklace right in the store! She showed me all my options and was upfront with pricing. The necklace is beautiful and I'll love it forever. We also got an adorable hand dyed tie-dye onesie for our daughter (hand dyed by Susan!) and matching socks! This store is a gem in Luray. Highly recommend visiting! Thank you for everything, Susan!

I enjoyed shopping the eclectic selection of this small shop. I really liked the large selection of…read morefine scarves and jewelry handmade locally and internationally. The store has a great selection of beads and jewelry making supplies. There is also some clothing for people and American girl dolls. Susan (the owner) has carefully catalogued the source of seemingly every product in the store. She was even able to tell me the name of the tribe in Thailand that silversmiths who handmade my gorgeous earrings are from. Unfortunately, I forgot pretty much immediately. This would be a 5 star review, but the things that make this shop such a refreshing find are also negatives for many shoppers. The store is really small. The space is set up nicely, so even in the small space, shopping feels like a treasure hunt. A small shop also means limited selection as far as styles and sizes of clothing offered. Overall, I had a lovely experience shopping at Shenandoah Moon and would recommend visiting the shop.