UPDATE: Rating raised from 1 star to 3 stars
I am very thankful that Shaws did call me to hear the whole story and went above and beyond to make it right for me. It wasn't necessary, so it was nice to hear they did it anyways. I am also very happy that they looked into what happened and are taking steps to prevent this from happening again. I am nervous to try them again, but I am going to try the delivery service again next week and see how it goes. I will hold my breath until the delivery gets here, but I can tell you, fool me once, shame on you, fool me twice, shame on me - this might be; fool me 4 times and I am done with you for good. Not done shopping here because really their produce is the best I have ever seen in a grocery store - this one and the store in Windham NH, they are amazing as well, but I will be done with their delivery service.
NOT that this review will make a difference as there are already so many bad reviews, but I thought I would give them another shot. I used to shop at the Windham NH location as their produce was far superior than Hannafords selection. I started doing the online delivery and had nothing but problems with orders so I cancel my subscription and went back to Hannaford's. I work in the propane industry so right now I am working 60 - 65 hours a week and have no time to get any errands done. I figured I would give them another shot, placed my order paid way more than I would have at Hannaford (worth it for the convenience), paid the delivery fee and put in a big tip for the driver. Come to find out they use DoorDash ......so why in the world would I use Shaw's site to order I would just go through DoorDash where there is no delivery fee. Didn't know that at the beginning of the order - whatever I know for next time. I get a text at 3pm saying my order was delivered??? Nothing at the front door, nothing on the doorbell cam, no dogs barking - went outside looked around everywhere no groceries. went to Shaw's website and went through the chat service and the woman had no idea what she was doing, she came back on after 5 minutes and said, well it says it was delivered.....ummmm, yeah I know it does and what I am telling you is there are no groceries anywhere near my house and to please contact the driver to find out where he left them. She said she couldn't find the driver - I gave her his name - then she couldn't find out who to call and that they probably just checked out early saying that they delivered it already - then she says give it to 4pm and if they haven't shown up to contact her again.....4pm??? seriously, my groceries were reported as being delivered at 3pm and I have to wait a whole hour to figure out how to get them?? Now we were lucky today as it was a warm day around 42 degrees - perfect to melt some of the snow and ice, but not good for all the ice cream, milk and frozen food I had in the order. Then I was told to call the local store, which I did - Kudo's for Cameron for actually trying to find the phone number for the driver Gustavo. Cameron did call me back and told me that there was no phone number left for this guy and he couldn't reach out to him but he did receive a phone call from someone on the other side of town that they had groceries delivered to their house. He told me the address and the addresses are not even close to being similar - I have no idea where this idiot driver got the idea that it was OK to leave groceries anywhere he pleased. My husband had to drive all around our town to find out where he left them - Gustavo left them at a trailer park and we didn't get the right address to the park we just got a lot number. After 20 minutes we finally found the park. - the absolute saddest part is that the old man who lived at this address just lost his wife about a month or so ago and he thought his neighbors had ordered some groceries for him because he knew they shopped at Shaws. How freakin' sad is that???, but I have to admit it did calm my husband down as he was going to bring the groceries back to the store and start screaming at everyone. So long, very long story short - The items were shopped for starting at 1:41pm - got the text that at 2:06 the order was completed and that the order was being assembled at 2:42pm the order is on it's way.....my husband got home from running all around town at 4:40.....I will be bringing back to the store tomorrow as all the frozen stuff was melted. They can charge DoorDash for the groceries and I will go drop them off at Gustavo's house, or any random house in the town he lives in! read more