I hooked up with Staci Baughman when she worked for Cost Cutters. Followed her to the east side of…read moreDes Moines. I moved out of state and when I moved back 6 years later it took me 2 1/2 years to find her, she had left Cost Cutters and went out on her own. Staci does an excellant job on your hair. But Staci has changed. The accountability is not there. She now owns her own shop. I had an appointment with her a couple of weeks ago to cut and thin my hair. I was there before my 11:00 appt and waited and waited and no Staci. I left her a message and Jess who was doing a perm texted her. NOTHING!! Finally, I asked Jess if she would cut my hair. I was going out of town the next day and wanted it to look nice. Jess texted Staci again and nothing. I have taken Staci food cause she is always hungry. I have cleaned and swept up hair waiting for her to take care of my hair. I tip her well. For her to blow me off, is unacceptable. I called her the next day and left her a message what the Hell happened to you. Nothing. I was told I am not the first she has done this to and probably won't be the last. I had a perm the first of August, she did not write down who the perm was for. She scheduled a gentleman that overlapped my perm, she had to go ask him to come back. She could have called me and said I screwed up, this is what happened but to just blow me off, especially when you have something you want to look nice for. Just beward, Staci could do this to you. I can't rate it a 5 when this crap happens.

Always had a great experience coming here to get my hair done! Even for an awkward person such as…read moremyself, I felt comfortable and relaxed during the process every visit. A few things that stick out the most: - The space is always clean and beautiful, - Products they sell and use smell AMAZING, - I let the stylists know I am on a tight budget and always have they provided me with options within the price range (I make sure I leave room in the budget for a nice tip), - The stylists always let you know what they are going to do before they do anything, - Always feel a confident boost when I walk out knowing my hair looks great and how I want it. Lastly, this location is open really late Mon-Thu which means less struggling on my end to find an appointment that fits my daytime schedule AND I can schedule when traffic isn't chaos in Altoona. 10/10 recommend!

For the second time in 6 months we were charged over twice what we were quoted on the phone upon…read morereceiving service. I took my five year old in for her first haircut before the start of the school year; when I called to schedule I was very clear that this would be a simple trim for a five year old so I did NOT need a top tier stylist, and was quoted $20-30. My child's hair is shoulder length, was not washed or dried or even styled by the stylist, it was sprayed with a spray bottle and a maximum of five snips were made, and she was done. It looked no different than when we arrived. It ended up being $50. I called and was told I didn't specify the stylist level so received services from a top tier stylist. I chalked it up to a possible miscommunication. My 15 year old then made an appointment for a color, cut and style, we were VERY careful and detailed, not only because of our prior experience/lesson, but because she was saving her own money for this. I told them this when we scheduled our appointment, and was explicitly quoted a total of $90 for various services by a newer stylist. She went in for a color consult, and all seemed on track. She was then charged $197 for services at the end - over TWICE what she was quoted and saved for. I called, again, and spoke to the stylist who explained she never talked about pricing with my daughter and essentially that regardless of what we were quoted on the phone, she charges for services rendered. She offered for me to speak with the manager, but repeated that she must be paid for services rendered. I was too frustrated to continue so said no thanks and reiterated how disheartening this was for my daughter. After giving myself some time, I called back and requested to speak to the manager, they took my name and number and said they would be in the next day and would call back then. I have not received any reach out. As someone who came from a low income family, considers trips to the salon a luxury or treat, and whom is very conscientious of what I spend, in addition to us being very clear we needed a true close estimate for my teenage daughter to save for, this is frustrating, disheartening, and seems to make going to a good quality salon inaccessible for everyone. When people ask for pricing, they should be aware for some, that is crucial. Not everyone has the funds to spend TWICE AS MUCH as they planned for. And the cold, dismissive, and seemingly careless tone when confronted with that by the salon and stylists is just another let down. EVERYONE deserves to enjoy a day at the salon, even people who have to scrimp and save, and ask VERY SPECIFICALLY what it will cost so they CAN AFFORD a special treat and to FEEL SPECIAL. We've gone to Signatures many times over the years. I don't know what has changed, but this is enough to not return when we literally can't do anything to ensure we have the funds and know what we will be charged.

A friend of mine told me to come here to get my nails done. The first thing that put me off was…read morethat while my cuticles were being done, my nail tech was giving someone her lunch order. This made me feel like she was going to rush through my nails and make them look bad. Long story short, they completed my nails and I went home. The next day my white tips were brownish orange. It took multiple calls and emails before I finally got a hold of someone. It was the manager AND the manager's daughter. They ganged up and tried to say it was my fault and that they weren't going to refund me. They said the only thing they can do is to have me come in and they give me a free manicure. I researched the issue and the issue was with the gel they used. It was expired. I had to practically yell at them to give me a refund and eventually got it after about 3 months. This was the WORST customer service I could have received and I will never go there again.

I just had my hair colored for the second time at Hair FX. I love it! My stylist did a awesome job…read more I have been getting my hair cut there for about a year and always been happy. Several of my co workers go there also. I would recommend them.

I've been taking my boys here since opening. It's the best, still! Elesia cuts my oldest's hair,…read moreit's thick, corse and unruly. She's truly a gem!

Asked for a medium fade and I got the worst high and tight that I have ever seen. Not blended on…read moreone side and multiple clumps of un trimmed hair on the top.

They are very professional with what they are doing with your hair I could never get the cut I…read morewas looking for until I visited L H salon I will make this my go to hair cut place and going to try out there Hi lighting next. Very friendly also. I give them 5 stars and really more . Florence Ellis

I had a balayage and cut scheduled with Hailey. Unfortunately she was too new to be doing either of…read morethose things unsupervised. I was left with streaky patches all over my head and extremely different color between the top and bottom layers of my hair as if she got tired partway through and stopped putting color on. Then I got an uneven haircut. The owner only offered me a partial refund since I had already booked elsewhere to get it fixed. She claimed the stylist had a "bad day" but it must have been the worst day of her life to do that to my hair. Bad experience and poor customer service.