If i could leave 0 stars I would....I had an extremely disappointing and frustrating experience at…read moreSalon Del Sol and would strongly caution others before booking a hair extension service here. Shortly after my appointment, I noticed multiple serious issues with the installation. There were beads left loose in my hair that were not attached to anything, along with long pieces of string that were never properly secured or trimmed--I had to cut some of these out myself. On top of that, the middle row, which included three wefts, has been completely ruined. Because of this, I will now be forced to purchase entirely new hair if I ever decide to get extensions again. Even more concerning is the damage to my natural hair. I am currently three months postpartum and understand that some hair shedding is normal, but I am experiencing chunks of hair coming out, which I strongly believe is a direct result of improper installation--not postpartum changes. Blaming this entirely on postpartum hair loss is dismissive and ignores the clear errors in the work that was done. When I raised these concerns, they were brushed off. The owner even reached out to me, but offered no real resolution or compensation. After I responded, I never heard back again. The lack of accountability and follow-through is just as unacceptable as the poor quality of the service itself. I had this service done to feel more confident, and instead I am left dealing with damaged hair, ruined extensions, and a significant financial loss from purchasing the hair while i knew going into this it was a training appointment a master stylist should have checked over the work done making sure there was nothing to cause damage. This experience fell far below professional standards, both in workmanship and customer service. I would not recommend this salon to anyone seeking hair extensions.

I had an appointment today and Bailee really took care of me. She took extra care to not get dye on…read moremy skin around my face, which I really appreciated. I have definitely found my regular spot. She made me feel very at ease.

Kim is great!! She is especially great for asian hair. She cut beautiful layers and gave me super…read morecute side bangs. So far, in the 10 years I've lived in richmond, Kim has been the only good hair stylist that has given me a nice haircut that truly suits me. She is also super sweet and friendly!! Im definitely going back. This is going to be my go-to regular hair salon!

Not suitable for people with curly hair. I came in with permanent straight hair that's has my…read morenatural curls from the roots and when requested how much a wash and blowout be since the website said $25+ the lady said $50 because my hair is thick. I honestly don't consider my hair is thick it's just curly from the roots... I didn't have the heart to argue so I accepted it. An older lady washed my hair and then started to just dry my hair with an old blowdryer (barely any heat) then was going to use a straighter to straighten my hair. I was shocked, I never had experienced a salon that would used an iron straightener when requesting a blowout. The lady was not doing a great job and I requested to just pay for the wash and leave if this is not what expected. When I sad I don't want an iron straightening process because it oils my hair quick I just what a blowout the response was "how fast?". Eventually someone else started to air dry my hair without user a roller brush and just basically applying heat. I was so disappointed because I could have done this at home with my own Dyson. Total waste of my time and unprofessional with curly hair roots (not even full hair). I did end up paying $45. The smells of the place was so strong. Such a waste of self care day, I felt I was getting more dissatisfaction with everything.

Greg-Please be honest to your future clients when they show you a photo what they want done. Let…read morethem know that you can only try but you're not sure if you're able to. Don't tell them when you're halfway done. That's a legit a scam. Don't take clients if you cannot produce results. I only paid because of the time that was done not because of the outcome. I'm very disappointed.

I'll be honest, I found this place after searching numerous online reviews for hair salons. I'd…read morebeen wanting a change and decided to take a chance. Made an online appt. with Melissa. They had all the Covid precautions in place, calling when outside, masks, etc. Anyway, Melissa gave me the best haircut I've had in years. After a short consult, she gave me exactly what I was going for in pics. It's been about 2 months and my hair still looks bomb. I'm going back soon for a trim.

Cancer Patient Refused $500 Refund - Poorly Done Microblading…read more I am a recently diagnosed cancer patient that was seeking to get my eyebrows microbladed. I went to Maria @mariialash for microblading/"nano brows". Her price for this service is $500. I wanted to get this done prior to starting chemo so I could still have natural-looking brows during treatment. Unfortunately, 100% of the pigment that Maria put on my eyebrows fell out, despite following her care instructions. I informed her of this and sent a photo of my plain brows, stating that I am starting treatment any minute and will be unable to do anything that may compromise my immune system such as getting a tattoo, for at least the next year. At this time I requested a refund. She has refused to disperse a refund stating that her disclaimers her clients sign state this could happen. A flimsy "disclaimer" does not excuse a business from providing good service and exercising good judgement. I do not recommend trusting Maria with your money nor your brows.

I'm writing this review in support of my friend, who recently went to Maria (@mariialash) for…read moremicroblading/nano brows. She paid $500 for the service, hoping to have brows before starting chemotherapy. Unfortunately, despite following the aftercare instructions, 100% of the pigment fell out and she was left with zero results. I've had my own brows microbladed at a different business for over five years, and my experience was nothing like this. When my friend reached out, she provided photos and explained that she could not attempt a correction because of her upcoming chemo and radiation, and asked for a refund. Maria refused, citing a disclaimer. But a disclaimer doesn't excuse poor results or lack of accountability. For such an important and time-sensitive service, this was extremely disappointing. I would not recommend trusting this business with your money.

It seems you just replied to "reach out to you in private for further assistance" for the public…read moreview since you decided to not respond to my email... Like I said in the email, if a customer asks you for a hair color you should be aiming to deliver that. If a customers hair is too damaged according to you, you can't just decide to do your own color without telling the customer. I'm not sure why you are claiming this was discussed during my consultation with Jade, you were not even present during that time. Again she showed me blonde hair and if she was honest with the color SHE (not me) decided looked best she should have showed me photos of the dark brown hair she was planning. I would have said no and left the salon. If you see her phone history for December 31, 2025 at 4:20pm you will see for yourself what I was shown, and it is nowhere near what she did to my hair. I hope your salon does not continue to do the same for new customers like I was and practices honesty. It seems someone else also had a similar experience to me in the reviews here...

I absolutely had a wonderful experience with Grace salon. The lady that helped me with my hair,…read moreMegan, helped me get my hair exactly how I liked it.

Charlene did a great job suggesting the right colors and a great hair cut. She took care of my hair…read morewith dedication and is very talented. I highly recommend her!

So...Basilis Salon is a salon suite. There are several stylists that work independently for…read morethemselves. It is a very nice concept. But suite #14 is where you want to go! Charleen Haynes is a fantastic stylist! She is a master stylist who specializes in cuts and colors. I attempted to be an at home stylist and damaged my hair. Charleen conditioned it and brought it back to life! Her suite is very warm and has a very nice view. She also offers products that are custom for your hair type. Her prices are very reasonable, but just know if you are looking for a master colorist you will pay for just that. But your results will be amazing! I sport a very short hair style. My hair is in excellent condition due to the treatment Charleen gives my hair! Not to mention, she gives you a hand massage!! Go see Charleen!

I've come to this salon a few times and have been impressed by the family feel yet professional…read moreapproach to hair care. Meleah has been the best stylist - she gave me a completely new look, listening carefully to what I asked for. I love being greeted with hot tea and a smile. Love the results on my hair and everything in between! This is a "must try" if you're looking for a new salon in the Richmond area.

I can't say enough positive things about Salon 23. I have followed stylist Jerod Jeffers all over…read moreRVA! He makes "hair day" something to look forward too. He is an active listener and always gives me exactly the look and color I was hoping for. He's patient, keeps up with all the current trends and takes his time to make sure I leave the salon feeling beautiful. Tyler holds down the salon fort and is the cherry on top of every visit. He is professional and has amazing customer service skills. His product knowledge is always on point if I need a recommendation or have a question. Tyler always has the best tunes playing creating the perfect atmosphere for every client. I love this place!

I have been looking for a stylist who can slay a Short cut to no avail. Yes they all start off…read morepretty ok with the color (I said just ok), I finally have a better grasp of my hair color and just needed a stylist who can cut. My haircut is a very short pixie and in my opinion fairly easy to manage, but haircuts that are done incorrectly can make or break a style. I have had the worst cuts by the so called best, and others that I wonder why they're still open. Don't get me started, just read my reviews, lol I need to update a few since the services have deteriorated. At any rate, I was getting desperate I began to experiment with barber shops, and unconventional establishments in pursuit of the Nirvana of cuts, lol. I got closer to the perfect haircut at the unconventional establishments than I did in the Boujee hundreds of dollars for walking through the door places. (Yes I did that) I recently visited Pamper Salon and Day Spa for the first time, and initially I didn't think I would return, (there was a blue gel incident that left me feeling mehh) but that cut. I had to confirm that it wasn't a fluke. I walked in and was greeted, and immediately seated in Anne the stylist chair. The place appeared to be more like a nail salon than a total beauty experience. Nevertheless I requested a trim, and shape up (in order to maintain healthy hair and growth you must cut off dead ends, and toxic relationships lol). Anywho, Anne washed my hair (BTW heavenly scalp massage), and immediately began cutting my hair. I could tell she was good and a perfectionist, because she's only the second person who didn't have to keep checking the front of my face to gage whether the sideburns are even or not. I was really impressed, however there was this blue gel situation that had me kind of funky. Upon completion of the haircut I requested styling mousse or gel for hold, and Anne didn't have any hair products. I wasn't requesting any specific or special products, whatever they had if appropriate was fine. I'm not very particular about styling gel/mousse as long as it doesn't turn my hair a different color, no alcohol, toxins or animal testing. Let me tell you resourceful Anne located a gel for me and commenced to apply. It appeared blue and I questioned it, and she assured me that it would dissolve upon rubbing in, (I have purchased products like that so I thought ok) well it didn't. I was very disturbed, however went home and washed my hair again and had a hell of a time getting it out, that's a whole nother story. I'm really surprised at how I handled that, lol. I assure you that the review wasn't going to be as nice. When I finally got my color corrected, that haircut was fly as s**t! A month later it was time for my routine cut, and as hesitant as I was, I loved the cut. I gave Anne another shot, and I'm absolutely ecstatic with the results! The best part of my experience was that Anne paid attention and actually listened to me. She felt badly about the blue incident. She was so knowledgeable and asked me exactly what I wanted. She took her time to make sure everything was perfect. She was eager to style my hair to my satisfaction without my interference and even purchased better styling products, I was blown away at her attention to detail. She made me feel so special. I've never had such an amazing haircut before! They offer other services at Pamper Salon and Day Spa. I will be trying out some of the other services really soon. The spa also offers facials, waxing, and massage services. I highly recommend Pamper Salon and Day Spa to anyone looking for a cost effective relaxing and luxurious experience, and amazing cut. The staff is friendly, and they have a good variety of services. I'm definitely going back for my monthly designer cut by Anne!

I wanted subtle, natural highlights that would grow out well, but ended up with chunky, stripey…read morehighlights that start at the roots. The thinner side of my hair has more highlights than the thicker side, there's very little in the back, and the top is much blonder than the bottom. I went back to have the tone corrected, but after one wash it looked the same again. Im very grateful they were willing to fit me in again. Everyone was very kind, and the haircut itself is great--I'm just disappointed with the highlighting and honestly embarrassed for people to see it