Been there a year ago, they are rude af, unprofessional and don't care about people's time.

I took my son here to get his hair braided and Beastie E (Erica) did a great job. My son is very happy with how his hair turned out. He is four and sat very well for Erica. The other employees were also doing hair the whole time. All the people getting their hair done (male and female) looked great. I plan to bring my son to this shop for as long as he wants to keep his hair braided and I will highly recommend it to anyone that needs this service. Also, for those with kids, the music played in the background was good modern music, but it was also kid friendly. As a male in a beauty salon with his son, I can honestly say I felt right at home as I waited. read more

While on vacation I've been to this salon twice and loved the service. I'll be moving to VA in a couple of months and this salon will be where I come to get my hair done. Thank you India for doing a great job. read more

Shears Lounge Beauty Salon - Hair style - Hair Salons Near Me - Norfolk, Virginia

Nah son The photos of their work look so good - so they do good work I assume. But just nah son. I've scheduled two appointments here for a dread wash and retwist, both times online. And both times I've questioned in my head why they book appointments online when they act like the website is not acknowledged. The first time, the person I booked online wasn't available when I got there so they had the new girl do my hair. She was so sweet. But so wet behind the ears. I think I was there for over 3 hours getting my hair washed & re-twisted. I don't know how it took that long when it normally takes an hour tops. And my hair was so greasy after. Took a whole week for me to feel comfortable laying my head on my pillow cases. But whatever. She was sweet. She did her best and do a great job overall. This time. Ugh. This time. Booked my appointment online once again for a wash and retwist at 12pm on a Saturday. Got there at 11:45- walked in very awkward like because nobody wanted to greet me it seemed so I was just like "heyy...." then the guy in the first chair to the right asked me who I was there for. I said Jada. He told me to have a seat in the middle. So I sat there for about 15 minutes and unbeknownst to me, Jada was right behind me the entire doing someone's hair. She waited until 12:01! to take maybe 3 steps over to me to tell me she wasn't going to be able to take me, that she didn't know I was even on her schedule and I could either get a refund for my deposit or come back at 2:30 for someone else to do my hair. My mouth was just open. I had no idea what to say lol. My brain was like "what?!" But at this point I've already committed my Saturday to getting my hair done so I said I'll come back at 2:30 So of course I was there at 2:30 on the nose, Neek or Meek I think her name was immediately told me to go to the wash bowl. No hello, no hi I'm Neek. Just "go to the wash bowl." So I went. I mean who needs pleasantries.. I've had dreads now for over 8-9 years so I've been in a washbowl a time or two, so I know I'm not trippin' when I say she was harshly pulling my hair versus telling me what to do. Like she wanted me to lay back- instead of saying "okay you can come back", she just pulled my hair. Harshly btw! I got the feeling that she just didn't want to make small talk or talk at all , and/or she was just annoyed that she was helping Jada and staying later than she planned. Either way, at this point I just wanted to get this over with so I didn't complain. All this to say, I think I'm done with Shears . I don't mind not getting any customer service or small talk since I don't want to talk anyway. But it's the rudeness for me. Not only that but it seems like a crapshoot scheduling appointments. It's a strong possibility that you may waste your whole day and time going there and not getting your hair done or at the time you expected. I just rather not spend my hard earned money for subpar and/or rude service. read more

This happened over a year ago now but I think about my experience at The Shears Lounge often, so I decided to finally leave a review. I scheduled an appointment for a relaxer with Allie Jae on a Saturday at 8AM. I had to be at work at 11AM that day, and having had relaxers in the past I knew that I'd have more than enough time to make it to work on time. I get to the shop a little after 7:50 and the parking lot is completely empty. I didn't think anything of it because I was early so I continued to wait. A few minutes later another girl pulled up and I thought it was my stylist, but she was a customer. She walked into the shop and I walked in after. The door to the building was unlocked and opened, but no one was in there, so we both decided to just sit and wait. Come to find out, she also had a 8:00 appointment with Allie for a braid down. Another stylist comes in around 8:10 and asks us how we got in and we told her how the door was already opened as if someone had already been there. Allie calls the other girl letting her know she'd be late, then she calls me saying that she'll be there "soon." Allie finally shows up over 30 minutes later. She tells me that she's going to do the other girls hair first since it'll be "quick" since it's just a braid down. It took her about 45 minutes to do that. She finally told me to sit in her chair and then didn't even start on my hair when I sat down. I was looking at the clock because keep in mind I had to be at work at 11. I told her that and obviously she wasn't going to be done by then, so I called my manager and let her know that I'd be late. She starts combing through my hair and tells me she's charging me extra because my hair wasn't combed out. That was whatever because my hair wasn't combed out well, so I wasn't pressed but she really should've been taking money off my balance because she was late. Anyway, she has an attitude while combing through my hair and applying the relaxer. She takes me to the bowl to rinse me and while she's rinsing me says "even if I would've started at 8, I wouldn't have been finished with your hair by the time you need to leave." That pissed me off but I just said "okay" because any other time I've ever gotten a relaxer it's taken an hour and a half MAX. I wanted to say more than that, but she was playing in my head and I quite literally didn't have time for her to retaliate. The fact that it took her a little over an hour and a half to finish my hair after she said that is actually crazy but moving on. I go sit in her chair and she starts to blow dry me. Then she starts gossiping about the client whose hair she braided down as well as other clients. Idk if she was on the phone or if she was talking to other stylists in the shop, but it was unprofessional either way. She then starts to straighten my hair and she's straightening close to my forehead so I'm feeling a little uncomfortable. I'm always nervous when hot tools are close to my face and this is my first time going to her so I don't trust her to not burn me. She stops straightening and looks at me in the mirror and says "if you keep flinching I can't do your hair." with an attitude. I wasn't even flinching, I was just uncomfortable and I tell her that. The other stylists are looking at me kind of like she didn't need to say it like that. Finally she finishes my hair and I'm beyond happy because the entire experience was a mess. I wouldn't recommend anyone get their hair done by Allie because of her attitude and unprofessionalism. The salon overall seemed okay, but some of the other stylist still gave me rude vibes. read more

I called to see if I can get my hair cut as a walk in & the guy told me Shaniqua will take care of me. I also chose this place cause I just needed a quick trim & the price is very cheap and decent. Shaniqua cut my hair, and she asked me if I paid online. I said no. She told me SHE only accepts cash. I was pretty skeptical because salons usually have card readers. And I asked her how much, SHE SAID $30 for the TRIM & told me they have ATM in the back. I gave her $40 cos I don't have change and I just let it go since it looks like she didn't get any customer that day. I should've went to a better salon and got my hair washed for $40. Never going back here again. They take advantage of you. read more

This salon is very ghetto! Run! Run Run! The pictures they post of the styles are catfish! The stylist walks around in bedroom shoes and hair bonnets on tHeir head!! I only took a chance because my hair was literally all over my head and I was desperate!! My apt was at 4:30 I didn't get in the chair til 5:45 Divina Banks was her name! She steals hair and she throws your sew in horrible! She eats while doing your hair and talks on the phone!! I will never go back there!! I am not from this area my husband is stationed here and I drove from the other side of va beach to get there!!! Never again!! read more

Shears Lounge Beauty Salon - Track just thrown in - Hair Salons Near Me - Norfolk, Virginia

See all

Be careful using this business do not give them your credit card information they just stole $99 in 99 cents off my credit card beware of this business it is fraudulent read more

lessie did a good job on my lashes, I love them not to long not to short and it was definitely a vibe .

Allie was great she did a great job on my braids I highly recommend and I will be back!!! read more

Shears Lounge Beauty Salon - Hair Salons Near Me - Norfolk, Virginia

If i could give less than 1 star I would. I should have followed my intuition about going here, but you live and you learn. I called on Saturday to ask about getting a roller set/doobie because I am natural and prefer to stay away from flat irons, i was told that was fine and i had an appointment for 2:30 Sunday, I get a call back later asking if i could come in on Monday instead and when asked again what i wanted done was told "i don't understand why you're natural and want a roller set" although i was literally referred that still based on what i said i was looking for. Red flag 1. Then i come in and talk to the girl who obviously has an attitude about my natural state saying there is no possible way i can do this style even though i, not a professional, am able to achieve it with little to no issues. I really just wanted a trim so i told her she can blow dry and stop there. Throughout the hour i was there she did nothing but constantly rip through my hair and act as if it was a hassle to do. At no point was I comfortable. I ended up leaving with about 3 inches more than i probably needed cut off and paid the full amount. "Silk gawwd" extremely unprofessional, but bright side at least i know i can restart growing my hair out with no split ends. Tacky and don't recommend to anyone, at all. read more

There is really no professionalism. They talk about their clients as soon as they walk out the door. They're rude to walk-ins who inquire about their services and they aren't even that good at doing hair either. I promise you can find a better stylist on social media. read more

Made an appointment early in the day for a 3:10 sew in weave (same day) with sew in/ silk press king. Paid in full $150 at time of booking. It would have been my first time at the salon. Got there around 2:35. Went in and there was no record of my appointment or so that's what the guy told me. He told me he never got a notification of my appointment and he had a client. Was in the middle of doing braids for a guy and it was going to be an 1 1/2 hour wait. I asked him if I should come back at 4. He says " come back at your scheduled appointment time and let me get back to this head". I walked out and went to my car for about 2 minutes. It was now about 2:40 and he wanted me to come back at 3:10 even though he wouldn't be ready for me for 90 minutes. I went back in and asked the lady at the first stall that appeared to be the owner or at least in a leadership position for a refund. She tells me that there is a cancellation fee if you cancel less than 24 hours in advance. It hadn't even been 24 hours since I made the appointment. She asked me why I wanted to cancel. I started to explain, the silk press king stops doing his clients hair and walks over to me at the lady's work station with his hands on his hips arguing with me. At that point it was a mute issue. Why would I do business with that establishment. We exchanged words and I told him I wasn't going to argue with him. The lady said she would give me my full refund $150. I waited for her to issue the refund and I left the salon. The lady said "Have a nice day" to me on my way out. I cannot speak to everyone else working in the salon, but my almost first time experience was absolutely ridiculous and unprofessional. I have never been to a salon where the stylist will argue with you about having no knowledge of an appointment that was paid for in full. He should have reviewed his records before coming sideways at me. Then they get upset when your early but charge fees when your late. And for the owner or lady in charge to ask me why I want a refund and then he leave his client to come with his hands on his hips to argue with me is absurd. She did not say, silk press king why does she want a refund? She asked me and there was no reason for him to come and start arguing with me. Avoid at all cost. There are other salons in the area more professional. read more

There definitely amazingly talented people that work at this salon and I'm thankful that my stylist Kalisha has set up shop at this conveniently located shop near the norfolk airport. There is plenty of space for parking and everyone at the shop makes you feel at home and welcome. I saw so many ladies (including myself) leaving with amazing hair that day. I can't wait to come back for another amazing style. Come check out their talent. read more

Shears Lounge Beauty Salon - Hair Salons Near Me - Norfolk, Virginia

Niq niq was super fast and nice to talk to. I got a wash, trim and a simple cornrow style. Her prices are super affordable, too. Little under 2 hours. read more

Really enjoyed my appointment with Allie. She has a great personality and really enjoys what she does. My daughters and I got appts as soon as we called and she did a great job!! We will definitely be going back. read more

I went there last March. It was my first and last time . The young lady give me 2 feeder braids. They came loose the next day. She did not put rubber bands on he ends of my braids. So disappointed that she did not give me the service I asked for . The young lady needs some training from the senior stylist read more

Love the vibe and the settingof the Salon. I arrived and was greeted and showed to my stylist. Donita was polite and understand my frustration with my natural hair. My twist-out came out beautiful!! Will be rebooking again! Please check them out read more

I went there for the large jumbo braids and I love them!! At first there was a little confusion with my appointment but tae still did my hair for me! He's really nice and a great braider! They also play some really good music!! read more

I originally just went in to get a haircut. I called first and the young lady, Erica, said that I could come right in. I get there and she tells me that the back of my hair is not matted like I had thought, but offered to wash and style. I have natural hair. I showed her a picture of a style that I liked. After spending at least 4 hours in the shop, my hair looked better than before I paid $65. She was not very professional and I'm presuming that she's young because she had someone on Facetime almost the whole time, which sounded quite ghetto. She had some questions for someone who appeared to be the owner, but she acted very uninterested in assisting. I'm very disappointed and upset that I pretty much wasted my $65. I had to come home and wash my hair again anyway because it looked a hot mess. So much for thinking I had found a salon in close proximity to my home. Never again will I make that mistake! read more

Very unhappy with the work, unprofessional never on time. Came here a few times and it was the worst experience.