I recently moved to Rio Vista and was excited to try New Image Salon after reading so many positive…read morereviews. As a new client, I was hoping to find a stylist I could return to regularly. I don't mind paying premium prices for excellent service--in fact, I expect a premium experience when I'm paying around $50 for a haircut. New clients are an opportunity to earn a loyal customer, but I left feeling dismissed and unimportant. I booked a 4:30 p.m. appointment, arrived early, and still had to wait past my appointment time. There were several other clients waiting as well, so it felt more like waiting for a medical appointment than a salon visit. Andrea cut my hair, but the appointment felt impersonal from the beginning. Although I knew her name because I had booked with her, she never introduced herself, acknowledged me by name, or even asked who I was when I arrived. As a first-time client, that immediately made the experience feel impersonal rather than welcoming. Throughout the appointment, I got the impression that the goal was simply to get through the haircut rather than provide a relaxing experience. One thing that really surprised me was that there was no shampoo or wash. My hair was simply misted with water before being cut. As she started cutting, I realized she was essentially giving me a dry haircut, so I asked if she was doing a dry haircut. She replied that she wasn't, which confused me because my hair had only been lightly sprayed with water before she began cutting. Since the salon doesn't list its prices or explain what is included with each service, I wasn't expecting to pay around $50 for what felt like a very basic haircut. Throughout my appointment, Brando interrupted the haircut several times to discuss business matters with Andrea. The conversations appeared to be about shop expenses and other operational topics that, in my opinion, could have waited until my appointment was finished or been handled by text or email. Brando never seemed concerned that he was interrupting a paying customer's appointment. In addition, other customers who appeared to know Andrea stopped to chat with her while she was cutting my hair. As a first-time client, it felt strange to have my appointment repeatedly interrupted by conversations unrelated to my service. Between the business discussions and the social conversations, I felt like my appointment and my time were not being treated as the priority. Neither Andrea nor Brando acknowledged the interruptions or apologized, which made the experience feel even less attentive and professional. I also brought a reference photo. The initial cut wasn't what I had asked for, and when I mentioned it, I was told it matched the picture. I disagreed, but to Andrea's credit, she listened after I explained what I wanted and adjusted the cut until I was happy with the final result. I genuinely like the haircut. My disappointment isn't with the final haircut--it's with the overall experience. For the price, I expected attentive service, transparent pricing, fewer interruptions, and a more relaxing atmosphere. I don't mind paying premium prices when the service reflects it, but this experience didn't. As a new client, I wanted to feel welcomed and valued, not like an afterthought. In my profession, I teach customer service skills and how positive customer interactions build long-term loyalty and retain customers. That's why this experience stood out to me. Small things--respecting appointment times, minimizing interruptions, greeting new clients by name, introducing yourself, and making the customer feel like the priority--make all the difference. Unfortunately, those fundamentals were missing during my visit. The salon didn't just lose a one-time customer; it lost someone who had recently moved to Rio Vista, was looking for a long-term stylist, and was more than willing to pay premium prices for a premium experience. The final haircut was nice, but the overall service experience did not match the expectations that came with the price.

Melissa!! She listens, is calm and takes a sincere desire in accommodating her clients.read more

I love Studio 114, in particular I love Sandy! I don't go quite as often as I should go. Sandy…read morealways does a great job no matter how long it's been since I have seen her. I'm very grateful for her kindness, quality and vibe.

I want to thank Sandy for the wonderful experience at her salon in Rio Vista today. I truly…read moreappreciate the time and knowledge you shared regarding my hair care needs and for listening to what I wanted and helping me with ideas. Sandy was so kind and accommodating, and I'm already looking forward to my next appointment. Thanks again! Rachel

Was looking for a place near me and found Maria in Isleton. She did a great job. Cute clean shop,…read moreright on Main street! I'll be going back.

Great stylists/barbers in a little historic town! Great value for locals or travelers whom want to…read moreget their hair did. Walk-ins are welcome.

Another excellent hair cut at Gabes Fades. Thanks Gabe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Gabe is the best barber in Rio Vista! He is Very professional to everyone! He insures you get the…read moreright cut and takes care of you! Makes you feel at home! Definitely recommend everyone go to Gabe's Fades.

Licia did such a great job on my son's hair! He came in wanting a really specific color, and she…read moregot it almost exactly how he pictured it. She was honest about why one of the colors couldn't be lightened as much during the first appointment and took the time to explain the process, which we really appreciated. You can tell she cares about doing things the right way and keeping hair healthy instead of over-processing it. My son absolutely loves how it turned out, and we'll definitely be coming back. Thanks, Licia!

Nina is absolutely amazing! I have never had a hair stylist genuinely care about my hair, and my…read morewants and needs. Nina got my hair to the healthiest it has been in years with extensions!!! I am heartbroken than I had to move and cannot see her anymore, but I couldn't recommend her more if you are in the area. Thank you Nina for everything!

I had such an amazing experience here. My braid weren't to tight the parts are clean with a…read morereasonable price. She also helped me pick out products since my hair was breaking off from previous stylist. I will definitely be returning to Saymelia Braids 10/10

From the owner: Call today, for the best Braids, Hair Extension, and hair weaving. read more

I just wanted to say that Cheyanne is very unprofessional. I left her place of business with my…read morehair unfinished because she had over booked herself the day I came in. I was willing to give up chair for another client who was not from this area. Cheyanne then stated that, she would finished my hair free of charge on another day. I had to reschedule with her three differnet times. Those three times, she had to cancel with me last minute. Now my hair has been unfinished for well over a week now. This has forced me to look for another place to business to finished what she started.

From the owner: Presence here is an investment to one's self. It's the hub in California's thriving capital where…read morecommunity is welcomed to embrace valuables of natural hair services including locs conservation, twists, braids, protective designs and more.

Great service, the owner surely knows her job. Personal service is always the best, I told her…read morewhat I wanted, and I was very pleased with my cut/color. I highly recommend Hair Harbor in RIo Vista, CA.