I recently moved to Rio Vista and was excited to try New Image Salon after reading so many positive reviews. As a new client, I was hoping to find a stylist I could return to regularly. I don't mind paying premium prices for excellent service--in fact, I expect a premium experience when I'm paying around $50 for a haircut. New clients are an opportunity to earn a loyal customer, but I left feeling dismissed and unimportant. I booked a 4:30 p.m. appointment, arrived early, and still had to wait past my appointment time. There were several other clients waiting as well, so it felt more like waiting for a medical appointment than a salon visit. Andrea cut my hair, but the appointment felt impersonal from the beginning. Although I knew her name because I had booked with her, she never introduced herself, acknowledged me by name, or even asked who I was when I arrived. As a first-time client, that immediately made the experience feel impersonal rather than welcoming. Throughout the appointment, I got the impression that the goal was simply to get through the haircut rather than provide a relaxing experience. One thing that really surprised me was that there was no shampoo or wash. My hair was simply misted with water before being cut. As she started cutting, I realized she was essentially giving me a dry haircut, so I asked if she was doing a dry haircut. She replied that she wasn't, which confused me because my hair had only been lightly sprayed with water before she began cutting. Since the salon doesn't list its prices or explain what is included with each service, I wasn't expecting to pay around $50 for what felt like a very basic haircut. Throughout my appointment, Brando interrupted the haircut several times to discuss business matters with Andrea. The conversations appeared to be about shop expenses and other operational topics that, in my opinion, could have waited until my appointment was finished or been handled by text or email. Brando never seemed concerned that he was interrupting a paying customer's appointment. In addition, other customers who appeared to know Andrea stopped to chat with her while she was cutting my hair. As a first-time client, it felt strange to have my appointment repeatedly interrupted by conversations unrelated to my service. Between the business discussions and the social conversations, I felt like my appointment and my time were not being treated as the priority. Neither Andrea nor Brando acknowledged the interruptions or apologized, which made the experience feel even less attentive and professional. I also brought a reference photo. The initial cut wasn't what I had asked for, and when I mentioned it, I was told it matched the picture. I disagreed, but to Andrea's credit, she listened after I explained what I wanted and adjusted the cut until I was happy with the final result. I genuinely like the haircut. My disappointment isn't with the final haircut--it's with the overall experience. For the price, I expected attentive service, transparent pricing, fewer interruptions, and a more relaxing atmosphere. I don't mind paying premium prices when the service reflects it, but this experience didn't. As a new client, I wanted to feel welcomed and valued, not like an afterthought. In my profession, I teach customer service skills and how positive customer interactions build long-term loyalty and retain customers. That's why this experience stood out to me. Small things--respecting appointment times, minimizing interruptions, greeting new clients by name, introducing yourself, and making the customer feel like the priority--make all the difference. Unfortunately, those fundamentals were missing during my visit. The salon didn't just lose a one-time customer; it lost someone who had recently moved to Rio Vista, was looking for a long-term stylist, and was more than willing to pay premium prices for a premium experience. The final haircut was nice, but the overall service experience did not match the expectations that came with the price. read more

New Image Salon - Hair Salons Near Me - Rio Vista, California

Melissa!! She listens, is calm and takes a sincere desire in accommodating her clients.

Great professional work and prompt service. Highly recommended. Clearly an asset to Rio Vista

I so much like the ladies at New Image Salon in Rio Vista. My hair has posed some interesting challenges in the past several years, as I am a "woman of a certain age", and my hair has thinned much over the past decade. Last fall was the first time I had gotten my hair cut at New Image, and I was so happy with my results. Andrea cut and layered my hair like a picture i had brought in. I wasn't sure it could be done because of the sparse hair in some parts of my scalp. But remarkably, she was able to cut it just like the picture. I was ecstatic! Several months later, when I came back, she did it again! i knew then that her ability the first time wasn't just a lucky fluke. Thank you, Andrea, for doing consistently excellent work. I believe I've found my "new" go-to salon for my hair. Bless you! read more

Melissa is Sebastian in town. No question about it. Beautiful Salon, so friendly and makes you feel so comfortable.

First time at this salon. I had previously gone to another salon in town but was not totally happy with the experience. My stylist was Shelby. I have to admit I was a little skeptical at first because she looked so young. I showed her a picture of the style I wanted and she went right to work. My cut turned out much better than the picture and I am so happy with it. I am not much of a talker and I appreciated that she did not try to engage in a conversation. I already made a follow up appointment with Shelby. I definitely recommend her. read more

My husband hasn't had a decent haircut since we moved from the area. He sure does miss Andrea. Vickie Belzer read more

I get my haircuts from Andrea, the owner. My husband too. We love Andrea, she always does a great job.

I had a haircut revision done by Amy and can I just say she was such a breath of fresh air. My previous haircut was just not up to par (different stylist) and I went in looking for some feedback and input on how we could really revise my cut and bring my hair back to life and she was so great. She did an excellent job and I couldn't be more happy! Thanks again Amy, I appreciate you! read more

Got my hair done by Andrea! I love it!! It has taken a few sessions to start achieving the colors we want because, she is being careful not to damage my hair. Definitely recommend her :) Andrea takes her time getting to know you and figures out what the best way is, to get what you want. She is upfront and will tell you not what you want to hear, but what her expert opinion is in regards to giving you the look you want. The products she uses and recommends are the best, their prices are affordable and the location is great! read more

New Image Salon - Got my hair done by Andrea! - Hair Salons Near Me - Rio Vista, California

Second time there, new resident, Crystal cut my hair. Awesome personality awesome hair stylist.

The haircuts are well done and service personable; however, you will wait up to a half hour even if you have phoned ahead for an appointment. read more

Very nice salon and great people. Andrea is the owner and she's very welcoming. The prices are a little higher than some other salons in the area, but I know that I will get my hair cut the way I want it done. read more

Vanesa did an absolutely amazing job on my color. She's kind, knowledgeable and goes the extra mile to make sure all is done just the way you want it! read more

Elizabeth is fantastic! Very sweet, knowledgeable and friendly. Does an excellent job with both my a-line cut and ombré color.

My stylist, Elizabeth, moved from Trend Setters to New Image. I was pleasantly surprised how spacious, warm, and inviting it is. New Image is a great full-service salon! They have 7 stations, and offer tanning, spray tanning, massage, waxing, facials, manicures, pedicures, and acrylic nails. It's a very clean and relaxing environment and reminds me of upscale salons I have been to in Los Gatos and Willow Glen. If you live in Rio Vista or are visiting, call New Image and ask for Elizabeth. I drive from San Jose to have Elizabeth cut/color my hair because she is so good with my thick/coarse hair. She takes her time and my hair always turns out perfect. She also offers suggestions for new colors to complement my style and features. read more

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My first time going to New Image and I love it! Its a nice salon and I came for a hair cut and very happy with the result. Andrea did a super amazing job, she was multi tasking but very accomodating with everyone. Its a fun place to go. I will definitely come back and highly recomend this salon. See my hair before and after pics. read more

New Image Salon - After my haircut with Andrea - Hair Salons Near Me - Rio Vista, California

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I really loved the fact that when I showed Andrea a picture of how I wanted my hair, she explained to me that this could work since it was growing out and would work perfect. She is very knowledgeable and has outstanding customer service, her personality is infectious as well as her smile. Looks like I have a new home. Thank you Andrea, my husband really likes it read more

I was so pleased to find someone to take me the same day for a shampoo & blow dry. Ashley took extra time to give my hair some body with a crink hot iron and some extra body with some curls. Getting ready to go to a Warriors game with my son tonight. The salon has great lighting and the staff was professional and fun. I'll be back!!! read more

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After trying a couple of shops to have my acrylic nails done, I thought I'd try one more shop in town. Van did a beautiful job on my nails, which were in terrible shape from unpacking. Although it took a bit longer than usual, the results were terrific. The shop is nice, clean, with lots of natural light. Van is pleasant and easy to talk to. I made two future appts before I left. read more

I got the best cut I'd had in years at New Image. So glad Andrea could squeeze me in at such a time of high demand. I want to mention also that the best color I'd ever had was there. I love purple but like a blend og smoke, a darker shade & my purple so its intricate. Very professional staff to include the Nails gal. Safe & clean environment. read more

In March I had the worst experience ever at this salon, I went in for a trim and all over hair dye and I ended up with butchered layers uneven color and an overpriced hairstyle. I wanted to go light all over instead only my roots where light brown and the rest of my hair was the same all for $130, way not worth the money and the time I spend in there. I had the worst experience at this salon. The vibe was not friendly at all read more

Andrea is awesome. I needed to find a new place after I moved and a friend suggested Andrea. I went, I'm happy, I'm going here from now on!

I made an appointment a week in advance with Andrea for 3:30. Both of my parents have gotten their hair cut here so I made an appointment while I was in town. I arrived five minutes early and sat down to wait for my appointment time. And I continued to wait, and wait. Andrea continued to take other clients in front of me even though I had made an appointment in advance and was on a time crunch. Once 3:50 rolled around I had to get up and leave. It is clear that she overbooked herself and I was very disappointed with this unprofessional service. My parents and I will not be coming back. read more

The only place I ever go now to get my hair done and be pampered. Andrea is just the best! There is always parking which makes it so convenient. Just beautiful inside! read more

Melissa is the bessst I have never left her less than loving my new hair. She listens to what you say and will do her best to make it exactly how you want it read more

Apparently Andrea does not know how to work with my type of hair and did not listen to my request to cut off 2 inches and add some layers. She totally butchered my hair leaving less than an inch on the sides and back. I will never go back to that salon. I feel she just did what she wanted and did not listen. read more

I had a fantastic experience at New Image Salon! I am extremely picky when it comes to my haircuts. I am so picky, in fact, that prior to my visit on Thursday, February 24, 2011, I hadn't had my hair cut since August 2009. I am from the Vacaville, California area, have traveled to as far away as San Jose, and paid as much as $75.00 just for a haircut. A bad haircut is like having a 'bad hair day' everyday for months (or however long it takes to grow back out). My stylist, Nancy, did an outstanding job on my hair! She was definitely one of the most competent hairstylists that I have ever had the pleasure of experiencing. To be honest, this was one of a few times I've actually been in a salon where the vibe wasn't 'rush, rush, rush'. It was very laid back and relaxing. I have come to believe, based on my own personal past life experiences, that the old adage.... 'You get what you pay for'..... hold pretty true across the board. NOT IN THIS CASE! My haircut, which included a shampoo and a blow dry, was only $25.00! I HIGHLY RECOMMEND NANCY (MY STYLIST) AT NEW IMAGE SALON IN RIO VISTA, CALIFORNIA! read more

Elizabeth is great. She is always bright and cheerful. She knows my hair and is always changing it up a bit. She listens to you understands what your looking for. read more

I love Melissa, her and her sister used to be at Trend Setters, I moved when they did. She has been doing my hair and eyebrows for years now. She knows what to do and always does a GREAT job! I do not let anyone else cut my hair!! read more

My husband and I have been having our hair cut by Natalie, me for quite a while, and she is terrific. Actually listens to what you ask for, and extremely conscientious and painstaking about her job. Convenient and reasonably priced, in an elegant atmosphere. read more

Andrea has been doing my hair for 7 years and I have never been disappointed. She does beautiful color and cuts. All of the hairdressers do a beautiful Job there and are very friendly. They have moved from the Montazuma location so call to get the address first. It is across the street from the post office in Rio Vista now. read more

I come all the way from Brentwood to see Andrea. She is the BEST! Cut, color and style! You won't be disappointed!

5.0 star rating 8/7/2015 As a new resident of Trilogy Rio Vista, I asked my neighbors to recommend a Hair Stylist that was an expert at coloring graying hair. Seven different women all recommended Andrea at New Image Salon! Andrea was absolutely wonderful! She gave me the best Highlights/Lowlights I have ever had, and the new hair cut shows them off to the best advantage! I am thrilled, she has a customer for life! Since she is also the Owner of the Salon, I asked her to recommend some new hair products for me, and she carefully considered what would do my hair the most good. She has in stock lots of different products to choose from, especially some for Color-Treated hair. When you are ready to make a change, call Andrea. She will help you discover "A New You!" read more

Andrea is superb. She'll accommodate you even you don't have appointment. She has a great following here in Rio Vista. I'm happy that she's taking care of my hair. I'm happy with her service. read more

Andrea did my layers and side bangs. The layers look awful they're very uneven and choppy. The bangs aren't at all what I wanted, I showed her pictures and what I got doesn't look anything like the pictures. read more

As long as you do not get a girl named Sierra you will be fine. She was rude and did what she wanted instead of what I was asking for my hair. Get another stylist. read more

Had a pedicure from Van. Terrible job. No base coat; polish applied directly to nails. Nails trimmed unevenly. Polish lumpy. I will not be returning. read more