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    Shelby Trained

    5.0 (5 reviews)
    Closed 7:00 am - 6:00 pm
    Updated over 3 months ago

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    InterMed

    InterMed

    2.9(14 reviews)
    0.3 mi

    I have been a patient at Intermed for nearly three years and truly love Dr. Coleman, which makes…read morethis review difficult to write. She is an exceptional physician and none of what follows reflects on her. The issue is entirely structural. Over the past year, Intermed has implemented scheduling requirements that make it nearly impossible to access routine care. Getting an appointment requires multiple calls, repeating your full medical history to different staff members each time just to be "approved," and even then telehealth is rarely an option regardless of how recently you were seen. Callbacks are inconsistent at best. As someone managing chronic health conditions, this is not workable. I understand physicians are given tight 15-minute windows and that this is out of physicians' control. But simple visits like medication management or a brief touchbase to relay specialist updates should not require weeks of effort just to get on the schedule. The friction rivals that of a specialist office, which is not what you expect from a primary care practice. Intermed is likely a fine fit for patients who need one annual physical and nothing more. For anyone requiring more frequent or complex primary care, I'd encourage you to weigh that carefully. It's a shame, because the quality of the physicians themselves doesn't match the experience the system creates around them. I will be transferring my care after months of trying to navigate their new system.

    I am very disappointed in the quality of care now provided at INTERMED. I have been a patient for…read moreover 20 years and the attention to patients has gone down considerably in the past few years. After having an in office appointment with my assigned doctor, it is now 5 months later and I am still trying to get a needed prescription refilled. I call the office every 2-3 days to request an update, and get the same answer every day... " we have flagged your request as a PRIORITY and someone will call you back shortly. They never call back.... terrible.

    Shelby Trained - healthtrainers - Updated September 2026

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