The day came last week when I had to say goodbye to my nearly 16 year old Brussels Griffon…read morecompanion! It was unexpected. Punta Gorda AH knew that it was critical to see her and not put it off for the night. For that, I am eternally grateful otherwise my Pismo would have suffered. It's with such a heavy heart but so necessary to write this review. Jessica, the Technician who assisted us, was nothing short of sweet, compassionate, knowledgeable and kind. The Doctor who helped Pismo was as well...I am sorry I forgot her name. Erica at the front desk was kind and helpful and it was nice to see that Jane, the owner is still as hands in and present as ever. Thank you all from the bottom of my heart.

They know what they're doing. They're helpful & kind. They knew about FHS in cats! My cat does…read morehave it quite badly// but the gaboppetin (?sp)? So far is a God Send. Experienced & awesome.

I have been a client at Choice Veterinary for approximately two and a half years, and writing this…read morereview is honestly very saddening. I have invested a significant amount of time, money, and trust into this clinic -- but my recent experiences have left me extremely disappointed. To begin with, I do not live in the same city as this clinic. I drive over 40 minutes for appointments because I believed I was bringing my dogs somewhere reliable. With that kind of commute, punctuality and communication matter. Unfortunately, nearly every scheduled appointment has involved excessive wait times -- often 30 to 40 minutes or more -- with little to no updates from staff. When I've brought this concern to management, the issue might improve briefly, but it always returns to the same pattern. It shows a lack of consistency and respect for clients' time. As a breeder, veterinary evaluations are not casual visits for me -- they directly impact my program and future prospects. Most recently, I had OFA testing performed on one of my dogs. Anyone familiar with breeding understands that OFA results can make or break a potential prospect. During my appointment, I specifically asked about the X-rays and was told by two different technicians that the doctor said they looked good. Naturally, that gave me reassurance. However, when the official OFA results came back, my dog failed. That was shocking and extremely disappointing. When I called to speak directly with the vet, additional information was mentioned that had never been discussed with me at the time of the appointment. That lack of transparency is unacceptable, especially when dealing with something as serious and financially impactful as OFA testing. When I initially booked the appointment I was told I would have the opportunity to speak with the Dr who performed the Xrays (Dr. Shaw) Upon arrival that didn't happen. Instead, messages were being delivered through a middle man who mentioned that Dr. Shaw didn't see anything concerning and believed that the X-rays would result in a passing score (Lies). The vet offered to redo the X-rays. I arrived 8 minutes early for the follow-up appointment, only to wait 28 minutes after check-in with no updates. Ultimately, my dog was not even seen that day. After driving over 40 minutes, arranging my schedule, and showing up early, this was beyond frustrating -- it was disrespectful. So in total for these 3 trips that were made a spent over 4hrs in driving time. Out of funds that I would have never submitted if an honest assessment was given not to include all of the fees and charges that the vet charged. Another major issue has been the professionalism of the front desk and management staff. Hear me clearly when I say this: it is not just one employee. The dismissive, rude tone and lack of proper communication has been a consistent experience across multiple visits. Most recently, I entered the building, greeted the receptionist, and was completely ignored and dismissed. That was not the first time I have felt unwelcome or brushed off. I have spent thousands of dollars at this clinic over the years. I have referred fellow breeders and families I've placed puppies with because I initially believed in this practice. It is incredibly disheartening to now feel that loyalty and support have not been reciprocated with professionalism, accountability, or respect. For anyone who values customer service, reliability, transparency, attentiveness, and respectful communication -- especially breeders needing accurate OFA testing -- I cannot recommend this clinic based on my experience. I wouldn't recommend this vet to either breeders or pet families UPDATE: After posting this review, I was told I am no longer a client -- despite previously being told that leaving a review would not affect services. I had my dog retested elsewhere, and she passed OFA and PennHIP. Had I relied on their original results, it could have negatively impacted my program and cost me significantly.

as a follow up to my last review, my cat was doing well initially but 6 days since the teeth…read moreextractions, he has taken a turn for the worse and is no longer eating. Since choice had done the extractions which I paid for, I reluctantly decided I need to call them. While initially I was given an appointment 45 minutes latter, after I asked if the vet that would see my cat was the same man who had gotten very scary reviews here. I was then told to speak with the office manager who flat out told me that they would not treat my cat and would be sending me a letter to this effect. What a load of horse... How about humaine treatment of an animal

Had a great visit at Dr Ally's animal clinic. Staff were so…read morenice and helpful. They explained everything very well and took exceptional care of my dog. Nice to find a vet with a caring attitude and wonderful team and facility.

My poor baby Bosco had to be euthanized due to severe illness . Dr Ally's staff treated us with the…read moremost caring and loving care. I've used them for 3 years since I moved here . I would recommend them to everyone .

Roxy and I loved the people there!!!! She was treated with…read moregreat care and compassion.

Dr, Ally and her staff are the BEST! Dr. Ally takes the time to answer all of our questions and…read moreshe treats our pet as if it was her very favorite. She is always extremely professional and very personable. Her staff is equally outstanding! Friendly, welcoming and professional.

Used to be a great placewhen the original owner Dr. Fluharty was the owner. He got sick and it eas…read moresold to a corporation where money came first and our pets last. Was going there sincetge early 2000's and always saw my dog right away if needed. 2+ years ago my dog started coughing real bad, called them was told can't be seen for 2 weeks, immediately called anither vet and they saw him immediately, turns out was his heart, they put him on pills and he is still with me at 13, if I had waited for 2 weeks with the Animal Clinic he would not be here today. Even one of their best vets left as all the corporation cared about is $$ and have vet do unnecessary tests. AVOID the Animal Clinic, go elsewhere. One star is too many for a review, should be minus 5 stars.

Update: Today February 3, 2025 we received a reply from the…read moreBetter Business Bureau that The Animal Clinic would not respond to our complaint We would Not recommend them due to their unethical Business Practice. We were charged for Services Not Rendered as the tests we paid for were not rendered.

We thought our dog had a stroke and we thought we had to put her down. It ended up being something…read moretreatable. Thank God. Dr McCraken was amazing. She was so caring and compassionate. Kate, her assistant or nurse, was exceptional caring, compassionate and loving. She was so wonderful with our baby. She even gave us a hug goodbye. We are so grateful. I highly recommend them.

Wow! What can I say. Such a great experience with this vet's office. From calling to get a same day…read moreappointment (Amazing) to the exceptional front desk staff, (Hannah helped us) when we arrived an hour later. My poodle had an abscessed tooth and her muzzle was swollen. (My former now vet couldn't get her in until Monday). The vet techs Heather and Kenady were very professional and courteous. Dr.Norris was outstanding in treating our Lily and answered all our questions professionally and explained the treatment process. We will now be taking our pets to Charlotte Animal Hospital. Thank you to everyone there.

The staff is very friendly and helpful. The vets answer all your questions and don't rush you. The…read morevets I went to before would have you drop off your pet and call you when they are done, so you didn't get any information from them. It was so refreshing to have the vet spend time with me. I was previously told my dog had a heart murmur but never knew how bad it was. This vet told me that it was only a 2 to 3 out of 6. That gave me reassurance. My dog is 13 and I want to keep her as healthy as possible. Love these guys.

Pro's: Vets are knowledgable and good with the animals except for the original vet not closing exam…read moreroom doors multiple times when your pet is free in the room. They seem up to date on latest practices minus things like CT's etc. Cons: It's the business practice side, communication, and lack of access that I'd say look elsewhere. Also, a vet willing to turn away an injured animal on a Friday afternoon is a major major negative especially with a prior scheduling arrangement. In 20 years of rescuing and fostering, I have never seen that action taken before. I have also never seen a practice before where you cannot leave a message or ask for a call back when their own lines are busy?! In fact, if you call most times, you cannot get through during their posted business hours. instead you get a message that states "if our 2 lines are busy then we are busy and so try calling again". No voicemail, and no way to return the call when They've left a message for you. No way to let them know you respected their time and tried to return their call. Other issues have been errors and missing rabies tag numbers they are required to submit. Lastly, most appts are more than 2 weeks out. Even with a sick or injured animals its often a 2 or more days wait. If anyone is familiar with felines - cats, by the time your pet shows injury or illness, you do not have much time left to help them. I've tried working with them for more than 6 months because they were recommend including driving up to them when can not reach by phone to answer their questions. I'm paying for this? And I'm not one of those rescue fosters that asks for free or very low fees. Professionals get to be paid for their training and experience. My experience has increasingly difficult and not willing to risk my job or my animals health trying to get it right with them. Final recommendations : 1) The younger staff need some additional customer service training including how to respectfully talk with customers, deescalation skills if unfortunately needed and simply how to build rapport. 2) Add an employee for simply handling your scheduling, phone calls, messages, and technology. Don't overload your vet techs with that front desk duties. bad business practice and creates their surly attitudes. Its great if your that busy and a growing practice. you will not be for much longer if you ignore addressing these gaps and your not given best care to the animals and their families.

Not one single complaint I boarded my 2 1/2 month old mini dachshund he was treated like a king…read more The place was awesome clean I got to watch him on camera will definitely be using that place again Kathy the reception girl was too amazing for words.

We have taken our 4 dogs there for 3 years now. This is a great place to board your fur babies. We…read morelove that we can watch playtimes. Our pups are always happy when we pick them up. The team is always so nice and friendly when we are there. Thank you so much for taking great care of our pups!! Rosco , Bindi, Kodi and Marley love you guys!