Thank goodness for their emergency vet services. Our cat came home and had somehow 'degloved' his…read moretail (completely skinned all the fur/muscles/skin off his entire tail) we immediately bundled him up and ran him over to the vet. They took him in and got him checked in no fuss. They were so caring and helpful. They had an estimate in LITERALLY minutes. Walked us thru the process (of amputation) that our cat would be going thru and gave us through aftercare instructions and what to expect. They even left a little tail nubbin. We can't thank them enough for the work they did, it was so awful and traumatic and they made it as easy of a process as possible. ((Cat is doing well, resting, eating and drinking and super loving and affectionate)

I would not recommend this clinic for anything beyond basic care like vaccines. My husband and I…read morehad a negative experience there. Of the vets, Dr. Moulton was the most caring. The vet techs were fine, but the two front desk staff were consistently rude and seemed more focused on their phones than clients. I'd suggest considering Blackfoot Animal Clinic or Alpine in Pocatello instead.

I have been coming to the Ammon Veterinary Hospital since 2017 and have had amazing service and…read moregreat help through various tough issues with 4 dogs. Dr. Burr and Dr. Schrader have been amazing doctors, kind to us, and empathetic. Several weeks ago, my dog was given a minor surgery to remove a small mass on her leg by Dr. Waltz. This is our first time seeing the new vet Dr. Waltz. The direction after the surgery was to let her rest and to only do light activities like mild walks. While leaving the vet, my wife noticed that the surgery wound was bleeding and informed the staff, but they told her that this is normal. Bleeding continued and my wife took our dog back. More medication was given to sedate her. My wife went back several more times as the bleeding wouldn't stop. Our dog was generally just sleeping, rarely active/moving around only to use the restroom and eat. We didn't walk her or play with her or give her excess stimulation, but the bleeding persisted until she was given staples and wrapped in a bandage by Dr. Schrader. We were told to keep applying bandages regularly until the wound healed and provided supplies. The staples began to pull out and we returned to the vet. Dr. Waltz stated to not wrap the wound. My wife expressed the difficulty of trying to keep a dog kenneled for 15 hrs as we do not live close to where we work. We explained that we were doing the best we could given our schedules but kenneling her all day was not a viable option. This conversation was not empathetic and my wife came home in tears expressing how awful she was made to feel, as if we are abusing our children. She was visibly shaken and upset at the encounter. She felt like she was being interrogated and did not feel as if she was being taken seriously or at her word. The wound continued to bleed and the staples pulled out even with mild activity such as using the restroom and eating. I took off work to get advice from Dr. Waltz. Dr. Waltz denied being informed of many of the things my wife said she had expressed to me and also took an accusatory/condescending tone with me. She stated that I should let her do her job while I do mine, which is fair as she the vet, but her demeanor suggested she did not believe me. I don't like being suggested to that my wife is lying and I have no reason to believe she would lie about what she said about our animals to the vet. Regardless, I trusted the vet that Freya needed to be kenneled for more treatment. I stated that I would return on either Friday or Thursday if I could make it home from work. During this time, and many times in the past, I have explained who to contact and when to contact, but each time the wrong phone numbers were called to give us updates. Upon calling we were told without specifics that she was fine and that Dr. Waltz was leaving detailed voice messages with updates. We have received no voicemails. We were unaware of what procedures, medications, etc. were given to our dog. I had lost faith in the ability of this vet, spoke with my previous veterinary hospital regarding the events and medical opinion, left work early on Thursday, and then called shortly before arriving that I was picking her up. We were told the doctor was unavailable and we had to wait for Dr. Waltz to give us an update. When I arrived, I was told the same. I stated that Dr. Waltz could call me when she was free, but that I wanted my dog right now. I was told that I cannot have my dog until Dr. Waltz sees me. I stated that even in a hospital, the patient can leave if they want. My dog was in a stable condition resting in a kennel. I was told that I cannot have my dog back. I stated that I would call the police if my dog was not returned immediately. Only then, Dr. Burr, who was unaware of this situation, promptly returned my dog and helped me check out. I explained the situation to him briefly and paid. I have spent thousands of dollars here since 2017. I will not return. I am providing this statement to the Idaho DOPL, Board of Veterinary Medicine and requesting investigation into the event. Correspondence can be provided to Beard St. Clair Gaffney.

The staff is rude. They're condescending and I personally would never do business with an outfit…read morelike this ever. at some point businesses need to understand. The customer service is still the most important thing I would not take my vet here ever again. they also push vaccinations that your pet does not need and they push procedures that your pet doesn't need.

I was running late for an 8:00 appointment due to other animals having emergencies on my property…read morebefore I could leave I have a sanctuary for animals... I called and left a message on my friend's phone as I was trying to rush out with my cat who had two strokes and is 17 years old. My friend dialed the wrong skyline hospital he died one beginning in the area code 805 and didn't tell me I left a message and thought I was good to go got my cat in the car and we took off about 20 minutes outside of Idaho Falls because I live very far away I called to make sure that they still had an opening at 9:30 and I was greeted by a very rude receptionist who insisted that I should have showed up in the half-hour slot they allotted me well when I spoke with her the evening before at closing she said they had nothing at 8:00 or 9:30 I could pick either time. this receptionist was so rude to tell me well you should have showed up at 8:00 when I gave you the half hour slot and I said but you said you had an emergency come in don't you consider this an emergency my 17-year-old cat had two strokes and I need help I'm sorry I left a message on the wrong number this is an emergency no I can't help you because I blocked out a half hour for you and I didn't get a message from you so you'll have to wait till 1:00 and she was very rude I do not recommend this facility for anyone who has an emergency or an important situation and needs their help. Their staff is terrible so I'm not anticipating that the doctors would be much better besides that you have to actually get through this shitty staff just to get to the doctor good luck not recommended and the woman should get fired for what she did she was so rude and had no compassion for my animal just trying to prove a point then stopped me as I was telling her that I was wrong and said well I hope you feel bad about how you just said to all that to me and I said what I'm wrong but I don't feel bad I'm I'm frantic right now he said well you should feel bad she didn't care anything at all about my animal she just kept trying to stress her point.

Very amazing vets and love the service . Couldn't ask for better people . Love the care they give…read moreto all the animals

Dr. Parnell is so compassionate and knowledgeable! She's always reasonably priced and her techs are…read morevery kind!!

Dr. Parnell and her team do an A+ job when it comes to caring for animals. We have taken multiple…read moreanimals to her and have nothing but positive things to say about her and her team. Dr. Parnell is honest with her pricing and with you and truly cares about the animals. I recommend anyone looking to switch vets to her or if you're looking for any lower cost procedures to also look at using her.

Best place in the world I wouldn't take my dogs anywhere else. She has excellent doggie daycare…read morewith attentive staff and you can really tell she loves the dogs all of them.

I took my dogs there for one day for daycare. the communication on the phone and in person could be…read moreimproved. Felt as if I was talking to high school kids. I had to ask all the questions. How did they do? What did they do? I would not recommend. i really don't know what they did for 6 hours. They were very thirsty when they got home. Safe to say overall they will not return.

Mistie Badders of BK9 really helped me turn my 3.5 month old Belgian Malinois, Harriet, in a new…read moredirection. I was having a very hard time with training because Harriet was quite aggressive towards me. I didn't think that I wanted to keep her because I was afraid of what she would be like at 1 year, dangerous. After an initial meeting with Mistie she told me a lot about Harriet's personality and why Harriet was acting the way she was. With Mistie's Basic Training package Harriet made HUGE improvements. At this time Harriet is only 5 months old and still has a lot to learn. However, if not for Mistie I would not have kept my beautiful and very smart Harriet. Thank you, Mistie.

I took my dog Phil to see Mistie, from the recommendation from a friend. Phil has some social…read moreanxieties and gets really nervous around strangers and barks at strangers because of it. After 1 week with Mistie, I am able to take him out and about without him barking at strangers. Phil is a totally different dog now, for the better. Worth the drive to Idaho from Utah.

My wife and I had an amazing experience while looking for a dog to adopt. We found a dog that was…read moreas close to perfect for us as they get! This is not your average animal shelter. Most of the ones we have visited look like doggy prison, but not this one. At other shelters, all the dogs are in the same room and the barking gets so unbearable that you just want to leave. That's not how it is at the Snake River Animal Shelter. They have two separate rooms for the adult dogs, so even if most of the dogs are barking, there aren't enough that you get a migraine. What makes this place really stand out to me is that they have a room set up like a family's living room in which you can sit down, take the dog off the leash, and get to know it. The entire shelter feels very homey and I cannot say enough great things about the staff and volunteers there. UPDATE: It has been two weeks since we adopted our dog, and we just got a call from the shelter to see how things are going! We thought that was really nice that they are still concerned about our experience and how the dog is doing. As I said, the staff is amazing.

We were greeted in an open and friendly manner. We are looking for an adoptable dog and although…read morethere were several there, unfortunately none quite fit us. They did let us know that we were welcome any time, even if we just wanted to take a dog for a walk. Awesome

Well this guy is not very understanding. we just moved into a new neighborhood and had put down a…read moredeposit to hold a dog yesterday and found out we had a 2 dog limit in our neighborhood/county and he is refusing to give our deposit back. This is a situation completely out of our control, yet he is still keeping our money. I get it's a business, but he obviously doesn't care about people or the situation. I will be sharing this via social media. Not a good person at all! He just wants your money. Filing a complaint against him on the BBB and going viral on social media.

My dog has stayed there twice. There's nothing wrong with the stays--if you can book them. Since…read morethe last stay, I've tried to book two more. Each time, Portia tells me she'll have to check their reservations and she'll get back to me. Neither time has she done so--I missed out on being able to get my dog booked for another kennel while I was waiting a day and a half to hear back from Portia. If they can't return calls as promised, I'm not trusting them with taking care of my dog.