Dr Mackin is the Best vet there. She went above and beyond for my little female shepherd who was…read morevery sick. She was courteous and understanding and still today helps us with our shepherds and a little crazy mix female dog. I recommend her by far for any treatments needed.

Performed a surgery on my dog well. One of the front office staffers was a little rude, but she may…read morehave been having a bad day. Otherwise 5 stars.

I was running late for an 8:00 appointment due to other animals having emergencies on my property…read morebefore I could leave I have a sanctuary for animals... I called and left a message on my friend's phone as I was trying to rush out with my cat who had two strokes and is 17 years old. My friend dialed the wrong skyline hospital he died one beginning in the area code 805 and didn't tell me I left a message and thought I was good to go got my cat in the car and we took off about 20 minutes outside of Idaho Falls because I live very far away I called to make sure that they still had an opening at 9:30 and I was greeted by a very rude receptionist who insisted that I should have showed up in the half-hour slot they allotted me well when I spoke with her the evening before at closing she said they had nothing at 8:00 or 9:30 I could pick either time. this receptionist was so rude to tell me well you should have showed up at 8:00 when I gave you the half hour slot and I said but you said you had an emergency come in don't you consider this an emergency my 17-year-old cat had two strokes and I need help I'm sorry I left a message on the wrong number this is an emergency no I can't help you because I blocked out a half hour for you and I didn't get a message from you so you'll have to wait till 1:00 and she was very rude I do not recommend this facility for anyone who has an emergency or an important situation and needs their help. Their staff is terrible so I'm not anticipating that the doctors would be much better besides that you have to actually get through this shitty staff just to get to the doctor good luck not recommended and the woman should get fired for what she did she was so rude and had no compassion for my animal just trying to prove a point then stopped me as I was telling her that I was wrong and said well I hope you feel bad about how you just said to all that to me and I said what I'm wrong but I don't feel bad I'm I'm frantic right now he said well you should feel bad she didn't care anything at all about my animal she just kept trying to stress her point.

Very amazing vets and love the service . Couldn't ask for better people . Love the care they give…read moreto all the animals

Our dog Bamboo of 16 years, has heart failure and breathing problems. She was in pain. We called…read moreSunnyside vet hospital to make a appt to have her euthanasia. The Sunnyside vet hospital was so amazing in helping us thru this very sad ordeal. Doctor and staff were so compassionate, caring in letting us take the time to say good bye. Thank you.

Hello, I brought my Pug in today. I had made the decision to euthanasia. The doctor poke him in…read morehis to back legs. Could not find a vein. He decided to put in a catheter, which to me was normal practice. He did not give sedative shot before euthanasia shot. When he came back in with Bernie he inserted the shot in the catheter and Bernie made a loud yelp. It was so disturbing. It was very upsetting that the doctor did not give a sedative 1st. I had already made up my mind so I went with it. I will never go through that again, so upsetting. Please have your dog sedated perform euthanasia, it should have been peaceful, but far from it.

I am not happy. With all the vets leaving and not being informed of the change. I called to have my…read moregirl seen and they couldn't see her when I needed them to.

The entire staff is on a stellar level of patient care and patient service to the Pawrents. A…read moreveterinary tech will take you and your pet to the exam room and get a detailed history from you and make sure that you've covered every reason for coming in and they're not missing anything. Then the veterinarian will come in and double check everything you have mentioned. Nothing is left uncovered. Dr. Gray will teach and and explain everything and make sure that she has addressed all of your concerns . She will actually ask you "does that make sense or do you understand?" They do not want you to leave that clinic with questions. They want to empower you with knowledge. They know you're worried about your Pet and they want you to know they are also concerned for your pet. They don't take that lightly. Every member of that healthcare team is there to help you make sure you will not leave with any doubts or questions and you are totally satisfied with your visit and treatment plan. I honestly believe if every Medical doctor took the time and care and the vocabulary with their Human patients that Dr. Gray and De. Sheehan did with our dog the medical complaints would drop exponentially. It is the best care for your pets you can ever receive and the most positive comments from the vets on our care for our fur babies.

Best place in the world I wouldn't take my dogs anywhere else. She has excellent doggie daycare…read morewith attentive staff and you can really tell she loves the dogs all of them.

I took my dogs there for one day for daycare. the communication on the phone and in person could be…read moreimproved. Felt as if I was talking to high school kids. I had to ask all the questions. How did they do? What did they do? I would not recommend. i really don't know what they did for 6 hours. They were very thirsty when they got home. Safe to say overall they will not return.

Dr. Parnell is so compassionate and knowledgeable! She's always reasonably priced and her techs are…read morevery kind!!

Dr. Parnell and her team do an A+ job when it comes to caring for animals. We have taken multiple…read moreanimals to her and have nothing but positive things to say about her and her team. Dr. Parnell is honest with her pricing and with you and truly cares about the animals. I recommend anyone looking to switch vets to her or if you're looking for any lower cost procedures to also look at using her.

I have been coming to the Ammon Veterinary Hospital since 2017 and have had amazing service and…read moregreat help through various tough issues with 4 dogs. Dr. Burr and Dr. Schrader have been amazing doctors, kind to us, and empathetic. Several weeks ago, my dog was given a minor surgery to remove a small mass on her leg by Dr. Waltz. This is our first time seeing the new vet Dr. Waltz. The direction after the surgery was to let her rest and to only do light activities like mild walks. While leaving the vet, my wife noticed that the surgery wound was bleeding and informed the staff, but they told her that this is normal. Bleeding continued and my wife took our dog back. More medication was given to sedate her. My wife went back several more times as the bleeding wouldn't stop. Our dog was generally just sleeping, rarely active/moving around only to use the restroom and eat. We didn't walk her or play with her or give her excess stimulation, but the bleeding persisted until she was given staples and wrapped in a bandage by Dr. Schrader. We were told to keep applying bandages regularly until the wound healed and provided supplies. The staples began to pull out and we returned to the vet. Dr. Waltz stated to not wrap the wound. My wife expressed the difficulty of trying to keep a dog kenneled for 15 hrs as we do not live close to where we work. We explained that we were doing the best we could given our schedules but kenneling her all day was not a viable option. This conversation was not empathetic and my wife came home in tears expressing how awful she was made to feel, as if we are abusing our children. She was visibly shaken and upset at the encounter. She felt like she was being interrogated and did not feel as if she was being taken seriously or at her word. The wound continued to bleed and the staples pulled out even with mild activity such as using the restroom and eating. I took off work to get advice from Dr. Waltz. Dr. Waltz denied being informed of many of the things my wife said she had expressed to me and also took an accusatory/condescending tone with me. She stated that I should let her do her job while I do mine, which is fair as she the vet, but her demeanor suggested she did not believe me. I don't like being suggested to that my wife is lying and I have no reason to believe she would lie about what she said about our animals to the vet. Regardless, I trusted the vet that Freya needed to be kenneled for more treatment. I stated that I would return on either Friday or Thursday if I could make it home from work. During this time, and many times in the past, I have explained who to contact and when to contact, but each time the wrong phone numbers were called to give us updates. Upon calling we were told without specifics that she was fine and that Dr. Waltz was leaving detailed voice messages with updates. We have received no voicemails. We were unaware of what procedures, medications, etc. were given to our dog. I had lost faith in the ability of this vet, spoke with my previous veterinary hospital regarding the events and medical opinion, left work early on Thursday, and then called shortly before arriving that I was picking her up. We were told the doctor was unavailable and we had to wait for Dr. Waltz to give us an update. When I arrived, I was told the same. I stated that Dr. Waltz could call me when she was free, but that I wanted my dog right now. I was told that I cannot have my dog until Dr. Waltz sees me. I stated that even in a hospital, the patient can leave if they want. My dog was in a stable condition resting in a kennel. I was told that I cannot have my dog back. I stated that I would call the police if my dog was not returned immediately. Only then, Dr. Burr, who was unaware of this situation, promptly returned my dog and helped me check out. I explained the situation to him briefly and paid. I have spent thousands of dollars here since 2017. I will not return. I am providing this statement to the Idaho DOPL, Board of Veterinary Medicine and requesting investigation into the event. Correspondence can be provided to Beard St. Clair Gaffney.

The staff is rude. They're condescending and I personally would never do business with an outfit…read morelike this ever. at some point businesses need to understand. The customer service is still the most important thing I would not take my vet here ever again. they also push vaccinations that your pet does not need and they push procedures that your pet doesn't need.

Everything. These people cared so much and took the time! There was no rush although our beloved…read moreMackay is over the rainbow bridge.. We miss him terribly! Thank you for caring!

Vets are incompetent, staff was rude, place was dirty with blood on the floor, and scale, and I…read morewalked out with a hug bill and my pet was not diagnosed correctly and still sick. I sent the labs to another vet for a second opinion. In fact they wanted to test my dog for a possible gummy that may have floated in my yard. Ummmm what??!! Save yourself the trouble and if you can venture outside Idaho falls to another emergency clinic you will get better results.

Dr. Stone was great, the only vet my dog has ever been to. The new people working there are nowhere…read morenear as good. People working up front were incredibly rude and dismissive of me even after I did everything they said I needed to do. I was turned away because helping my dog was a 'liability' when in reality they just didn't want to put in the effort to help. All I asked was for someone to take a look and give me advice. They did not take me seriously because I am young. I understand places get busy but I was not given the time of day. If your job is to help animals please do so, every patient is a liability and it's your responsibility to take care of them. On top of that, the employees were not wearing any masks and there were limited safety precautions.

I won't be using Northgate anymore, and that makes me sad, I miss Dr Stone and his wife. The new…read moreset are a little, too full of themselves, sadly , your treatment of the 503c Remembering Ruby Rabbit Rescue, the co director and telling her she can take our business elsewhere, , with attitude is the beaking straw. I have used Northgate for 17 years, but I won't be back . It was because of me that you had that account and we have paid you plenty, for spays and neuters, of our sweet rabbits. Loose stiches, and rolling of eyes, no offer for pain meds , really?? We have mitigated our rescue to Shelly vet now, ,, if I could give no stars I would.

We had to take our cat in after hours because she was limping but they only had her in the back for…read morehalf an hour. Gave us a quick diagnosis which seems to be helping (been a week now) the cat's pills, bill, and on our way.

We really Willowcreek Animal Hospital. They are helpful, and nice and take excellent care of our…read morepets.