We have had our homeowners policy through Jesse and State Farm for many, many years. In the last…read morefive or so years, we switched our auto policy to State Farm as well. Every dealing I have had with anyone in this office has been exemplary. Questions are answered promptly and with full explanation. They have been willing, several times, to run different hypothetical scenarios as we explore coverage options. When my daughter bought a house, they also worked with her to get the best policy and coverage possible. Their rates were competitive from the start, but their service and attention made the decision easy for her. Insurance is insurance. For me, the service makes the difference.

After coming back to the States from an assignment over seas in 2011 we insured our two cars…read morethrough Jesse Long - BIG mistake! Tuesday evening we go through the mail and find a letter from the DMV that our insurance has been terminated and if we did not show proof of new insurance our license plates as well as drivers licenses would be taken from us 10 days later! Now, that was complete news to us, as we never heard anything from Jesse directly nor State Farm in general. As it was after hours we called the hotline who gave us the next shock: We were driving without policy since December 2012!!! The hotline worker told us as it was too long ago since the policies were terminated we would have to wait to the morning to talk to our agent and reinstate our policies. I called Jesse Long the next day to find out what had happened. He said that they needed our Drivers Licence numbers and the file showed that one of his associates claimed she had called and left a message about it, and had sent an email - well, both never happened! I asked him to tell my our number and email on file, maybe that was wrong. But no, both were correct. I was understandably upset how something like this could have happened, leaving us uninsured for 3 whole month!!! He apologized, rather half heartedly. I said that I was surprised that those glitches can happen and that his associate is obviously not reliable. He then jumped in that she is a very reliable person and does great work. Really??? After all this he is defending her and not showing concern for the situation that her lack in trying to get in touch with us left us in? I told him that my definition of the word "reliable" was clearly different from his. This could have potential left us paying hundreds of thousandths of dollars in case of an accident, and him going off how good a worker this girl is who screwed it up to get in touch with us, I just find no words for. Needless to say we moved our Insurance to another Insurer.

We have been clients of Preferred Insurance (and Erie) for over 20 years and have always found them…read moreto be helpful, responsive and personable. A special commendation to Shawna Ranae, who recently spent 30 minutes on the phone helping my (very discerning) wife and is just terrific.

if i could give zero stars i would. i have tried to reach management at this agency regarding a…read moresmall issue for 4 months and they never respond. i have 3 policies with them. my former agency merged with preferred - i did not choose them. what began as a small issue has become ridiculously time consuming and annoying due to their lack of caring and horrible customer service. i have never had an experience like this and highly discourage anyone from doing business with them.

Excellent experience with Judy Duran office. Very professional and complete service. Her office has…read morea new address in McLean VA. She is not longer in Woodbridge. 8355B Greensboro Dr. McLean VA. Same phone number as before. This is beautiful office at the heart of Tyson's Corner. Love her staff.

Excellent service from start to finish! Judith is an…read moreoutstanding problem solver highly responsive and always ready with clear, thorough answers to every question I've had. I've trusted her with all my insurance needs since 2001, including my home, auto, and renters insurance. She began helping me while working with another agent in Frederick, MD, and when she opened her own agency in 2021, she became my sole agent without hesitation. I've never looked back and wholeheartedly recommend her to all my family and friends.

Why would you find it necessary to speed through a school zone with your company magnet on your…read morecar? You still missed the light.

Switched over from another insurance company about a year ago due to wanting a better rate. Got a…read moremuch better rate with better coverage. Went to the office a couple of times and my wife had to go by once in that time frame. I've never seen the actual agent in the office. I called once and spoke to the agent about a small fender bender my son was in. Just to report it because the app is less than stellar. I was informed by the agent that I needed to handle that through the app or call the claims line. I don't really know what they do besides sign people up. They certainly do not help existing customers to explain anything. The office manager is a bit spacey and not good with people. Not trying to be rude but I do not know another way of stating it. We are looking at our options for other insurance now. There's much more I can state here but I'll leave it at that. I would not recommend this office at a minimum.

State Farm has unjust and unreasonable policies. I recently got married and my husband has a dui…read morefrom before we knew each other. Even though he has his own car insurance (proving it's possible to have insurance despite a dui), State Farm is canceling my insurance. I've been a loyal customer for over 15 years, but apparently that means nothing. Not only that, they claim they sent a letter informing me, but if I had not called about a separate issue I would never have known, even though I confirmed online and on the phone that they have my correct address. The agent I spoke to was beyond unprofessional. She started the call by complaining about how hard her day was, then explained why they're canceling in the most condescending manner repeatedly. As I was asking questions, she kept interjecting about my personal life, insinuating that this was my fault for marrying someone who made a past mistake. I'm sorry, but that is so far past the line. No one has the right to censure me for my life choices, and insult me in the process, let alone my car insurance agent. Unprofessional is too mild a word.

When you are looking for an agent who takes time to understand your needs, this agency does an…read moreexcellent job. The staff is very friendly and knowledgable in all area of insurance. They are very responsive whenever I call in and need to have something explained in greater detail. They are the best!!

Horrible agency, they dropped me from my car insurance claiming that one of the drivers wasn't…read morelisted, even thought they knew that he was listed. Caused me a fine and a lot of problems with DMV. Do not use them for insurance needs. Even after you tell them that you don't want to insure your cars with them. They will create a policy and send letters to DMV to get you in more problems.

Best insurance ever! Hands down State Farm is the best! They are truly one of the best insurance…read moreproviders I've ever had. I walked in to a warm environment and happy faces. Eduardo and Mario attended to me and helped me find the policy I needed with the budget I had. I was in an accident a year ago and Eduardo helped me through the claims process and stayed on the line with me through all the questions. I was paying $250 a month at geico and Eduardo helped me lower it to $70 a month with State Farm. I would recommend State Farm to anyone.

I'm in my early 30's and I've been using Erie insurance through Keener Agency since I started…read moredriving. I've also used them for commercial vehicle policies as well as business liability. My experience with this agency and all the people that work there has been overwhelmingly superb throughout all my years there. Thanks specifically to Charles and Rose! I'd be staying with them, but I am moving to North Carolina and they aren't licensed to do business there :(

They were very friendly and helpful, and the experience was…read morereally good iam really grateful with state farm

INA worked with me to get my car insurance, she did a great job helping me to reduce my previous…read moreinsurance policy price and keep the same benefits, also she is very kind which is a plus.