Sher Fertility NYC gave us a severely disabled child despite expensive PGD testing and ghosted us for 12 years We trusted Sher Fertility NYC (425 5th Ave) with everything--years of painful cycles and tens of thousands of dollars. After our healthy son in 2010, we returned and paid premium for PGD to screen every embryo for genetic disease. Only one girl embryo. Dr. T pushed transferring two despite our tears and clear fears about twins--"less than 2% chance both take." Both took. Our twin son was born broken. Diagnosed 2015 with CTNNB1 haploinsufficiency--severe cerebral palsy, non-verbal, wheelchair-bound for life. The genetic condition their PGD was supposed to catch. Zero follow-up, zero contact. Multiple desperate emails over 12+ years to Dr. Geoffrey Sher and Manhattan office--never a single reply or "we're sorry." If you're considering Sher Fertility Solutions, please know this can happen and they will disappear when it does. We wish we had chosen anywhere else. (Verified patient, treatment 2010-2013) read more

After multiple Ivf cycles with no success that either didn't take or resulted in miscarriages, I was referred to by a former patient. The reason I loved sher was because it was not like a typical factory like RMA and northshore where I previously was a patient. Sher had much more advanced medical protocols like the infusions , vitamins to help with egg quality , and steroids to increase egg quality along with other medications during the cycle. Dr. T was always professional , caring, and calm. From the front desk , nurses, to even the girls in the back.....Everyone was friendly and compassionate. Because of sher I have a beautiful 4 month old sweet baby boy! They were my last resort and they gave me my miracle baby. I wish I would have know about them years ago when I started my journey. read more

Sher Fertility Solutions - Fertility Near Me - New York, New York

I had a successful egg freeze here. But the office is terribly managed. They cannot consistently keep card details on file and change management companies. The result is multiple times I've been stressed about the storage of my eggs. And they sent my payment to an outside party which lowered my credit score, when all along they had the correct payment information on file. It's too bad because I had a great experience with Dr. Tortoriello. But after 4 years of consistent payment frustration, I recommend finding a different clinic. I echo all the reviews on here saying it's completely mismanaged. read more

I can't begin to explain how amazing my experience with Dr.T and his entire staff at Sher has been! I have a beautiful 2 year old son and am currently 6 months pregnant! Dr. T and the staff at Sher are kind, patient, accommodating and at this point I consider them an extension of my family. They take their time, actually listen and answer every question ( very late emails as well!) I can't recommend them enough- and I do to anyone going through this process! I could go on and on!!!! The reason for 4 stars instead of 5 is the dreadful billing department out of Las Vegas. Month after month I was billed incorrectly. Their contact is rude, and short fused and hasn't called me back for months- until today! If you are looking for a fertility clinic please look no further- they made this process as beautiful as can be. Just keep every record of payment and take a deep breath before you call their billing department in Las Vegas. read more

My husband and I have been trying to have baby for many years. After multiple IUI's and miscarriage, we decided to do IVF. We had amazing experience with Dr. Dicken and staffs at Sher Institute. They were very professional and because of them, we finally have our baby girl! read more

I should have written this review a while ago when I had my first experience with the rude receptionist (I think she practices being her rudest everyday), and ridiculous scheduling system. Each time I have these encounters I say to myself how much I "hate this place" and then I'm reminded of the care I receive from Dr. Dicken and her patient coordinator Jacqueline Piccardo. Regarding the consistently rude receptionist, the one with the glasses who sits on the side closest to the elevator - she never smiles, is unkind, demonstrates a consistent inability to help or accommodate and is consistently MATTER-of-FACT. You would think the front desk staff would be a the softest, kindest spot in the clinic. Regarding scheduling, I've had several scheduling incidents where they call me at the end of the day to provide an appointment time for the next day despite the preferred times offered. Some times I've had to reschedule meetings and another time Dr. Dicken accommodated me despite the ridiculous appointment given for 8am. I get to the front desk, the rude receptionist goes on to tell me with the snide look on her face that she doesn't have me on the schedule for 8, she has me on there for 8:30. Are you serious???!!! I didn't even ask for my scheduled time I just suggested I was there to see Dr. Dicken. The simple response would have been okay, but instead she had to let me know that I'm the schedule for 8:30. I SWEAR I would think it was just me if I had not read the other reviews. I can't understand how a fertility clinic can be so inefficient. The last straw is this specimen that I was told I could bring in at 8am and this same rude, unsympathetic reception insists that no one is available until after 8:30. Well the damn specimen would've died by then. Right now I FUCKING HATE THIS PLACE, as I sit in the reception area crying with a specimen that I'm certain may no longer be viable. Trying to conceive when having challenges is already stressful and depressing and the additional challenges I experience with front desk staff and scheduling just makes this entire experience overwhelmingly sad. The two stars are what is left of my terrible experience with this clinic, if not for the responsive and attentive care that I receive from Dr. Dicken and Jacqueline Piccardo I would give 0 stars (if possible). read more

I'm cuddling with my baby thanks to the efforts of the staff at Sher- especially Dr Wang and Raifa Zody, the embryologist. I've never had doctors fight so hard for me before. Dr Wang is personable, explains everything fully, and even emails! I was never just a number. It was amazing to be able to discuss questions and concerns with my actual doctor outside of appointments. I saw a doctor at LIJ first, and would leave in tears after how he treated us. Dr Wang was the complete opposite. I've never had any issues with billing. When certain medications wouldn't be covered by my insurance, they worked to see if there was an alternative that would be. If you look at Vitals or one of the websites that's known for rating doctors, rather than restaurants, you'll see that Sher has phenomenal reviews, which they've very much earned. read more

After 5 long years trying to get pregnant. Dr Tortoriello was successful with me on a first try. I had done several yrs of acupuncture, herbs and nothing before I came to Sher. I also tried north shore in manhasset and after a surgery, 4 iuis and a failed ivf nothing. They also wanted 50,000 for their donor egg program. That included no pic of the donor. I was told the truth by Dr T from the beginning. He gives the raw facts whether you want to hear it or not. That was the only way i opened up tp other possibilites. I feel he was competent and I never had to worry He knows what he's doing I would never go to another doctor read more

I had a very disturbing experience with one of their doctor and nurse teams. They really need to bone up on bedside manner and respectful treatment of women. I would not recommend this place to anyone. read more

The staff are great. I like Dr. Dicken and the patient coordinator, Jacqueline. Dr. Dicken is quite knowledgeable and has this girl next door appeal that completely puts one at ease. Be wary of billing and never provide your credit card information lest you desire to pay for things that you did not authorize. I authorized a payment of $2,000, and a couple of days later there were a few charges to restaurants and Pro Flowers. Fortunately my credit card company found the charges suspicious and contacted me right away. The only place I used this card was at SIRM. And when I contacted the office manager Jessica about it she ignored my emails. It was as if I sent her nothing - absolutely no response. So be warned, if you can avoid it, pay by check instead. Patient care receives four stars. But billing? .25 stars if that were possible. read more

Stay far far away. i went to the Westchester office which closed down while under treatment. The office itself is so mismanaged. I was told by my doctor that I had 2 frozen embryos for my next transfer. Since my doctor was fired and the office was closed about a week before my scheduled transfer, I had to seek another doctor. Which at the day of my transfer we discovered I did not have 2 embryos but a morula and and early stage blast. Both which are unlikely to result in pregnancy. I wonder if I would have stayed with sher if they would have continued to lie to me about the quality of my embryos. I find this Institute to be unethical at its core. I am sorry for the other patients who suffered as a result of their poor management. Mistakes on med calendars, overlooking pertinent details, last minute delays in protocol were all common practice in my experience. I had a professional doctor review my embryo results and NONE were considered to be viable for transfer. They transferred 2 fresh and froze another 2. In other words, the don't comply with industry standards on viable embryos. They will misrepresent them so you will continue with the pricey treatments. I suffered 2 miscarriages as a result of their negligent practices. This Institue took a year of my life and all I received in return was an "I'm sorry". My one piece of advice to potential patients is keep researching. There has got to be better out there. read more

I've had a great experience at Sher. Dr. Dicken was amazing throughout this process, through ups and downs. She always explained clearly all my options along the way, with care and professionalism. Every appointment was informative and to the point. Every appointment was easy to make, including on Sundays if needed, i which case I would see the Dr on call. Everyone, from the receptionist to the nurses, was very warm and welcoming. In the end, the process was successful and I couldn't be more grateful to all professionals of Sher, and particu Dr. Dicken. read more

Can't say enough good things about Dr. Dicken and the staff at Sher. We haven't been anywhere else and I wouldn't want to -- the level of professionalism, service, and friendliness is just right. Dr. Dicken is warm, caring, and super smart -- she's been willing to work with us through several failed IUIs, and now a successful IVF cycle. She's very responsive on email and answers all of my questions, big and small, quickly and thoroughly. Jackie and the nursing team have been fantastic, even responding to a panicked email late at night when I was having trouble with a trigger shot. The only issue has been with the finance team -- they do not provide details invoices and very casually ask for a lot of money, without back-up documentation. I can look overlook that, though, with the quality of care and service I've received. Highly recommended! read more

I am not sure if I trust this place as they have a ridiculous appointment policy. They took my $50 deposit for just making a call to schedule an appointment. First thing they asked when I called to schedule an appointment was my credit card information - $50 copay and $150 for cancelation fee. I called a few hours later to cancel my appointment and was told that they will be charging me $50. I have never heard of anything like this.... They charge a ridiculous fee just for consultation. I can't really comment on the doctors here but don't think I can trust a place that's so money focused and only in it for profit. I don't think I can recommend this place to any of my friends that are looking to find out some information on fertility options to be left feeling cheated. This is very disheartening... read more

I love Dr. T. He is simply the best. My baby is almost one year old. I did two IUIs and one timed intercourse with injectable cycle. TI worked for me. Dr. T was quick to reply my emails even on Sunday. I agree with the negative review on this page. Lady on the front desk is rude. She messed up with my IUI timing. Then gave me lecture that how my egg will wait for 24 hours after ovulation so they can slide my appointment of IUI. Everyone knows that IUI is time critical. She also told me that ivf patients are priority for egg retrieval and my egg can wait. I do not need medical advice from front desk woman. I was so disappointed that I tried timed intercourse and it worked. I hope that they replace her with someone nice. Rest of the staff was wonderful specially the nurse Jackie P. read more

I had such an amazing experience with Dr Tortoriello and his staff at Sher Fertility. I had tried to get pregnant naturally for over a year and a half and had two failed IUI's, before deciding to move onto IVF. Sher is a small clinic, where everyone knows your name and is constantly supporting you throughout the process. I have heard many IVF clinics feeling more like a factory. This is the complete opposite experience. I always met with Dr. T for every visit, he performed all of my procedures and was always available to respond to any of emails. All of his front desk and nursing staff were so supportive and on top of everything. I actually looked forward to my visits. Dr. T created an individualized IVF protocol that worked perfectly with my body. He was able to create 4 healthy embryos and my first transfer was successful. When the nursing staff and front desk staff found out I was pregnant, I felt as though they were just as excited as I was. I am now 10 weeks pregnant and have graduated to my Obstetrician. Dr. T is extremely smart, patient and knowledgeable. I would recommend him and his staff to anyone who is looking for the best experience you can have while going through fertility treatments. read more

Don't do that to yourself, please. I am traumatized by this practice. - the Dr are not reliable. I had 36 eggs retrieved. I had to take medication during one week after the retrieval ( additional cost 1500$) to decrease the blooding, only 19 fertilized. I went to an other practice (RMA NY ) 30 eggs, 29 fertilized, no medication after the retrieval, no blooding, shorter cycle! - I was running out of medication, they was nice enough to help me until i received by meds with EXPIRED MEDICATION. I noticed that 3 days after!!!!! Can you believe that, they gave me expired medication! - I got one of the eggs they retrieved transfered by RMA. I was pregnant for 10 weeks. Then we discovered the embryo has some genetic default which should have been discovered during the genetic testing they have done (very expensive). I am sure they took the money and didn't test the embryo . Thank to them i am 10 weeks pregnant and I am just waiting to have this fetus dies into my body as it had genetic default!!!!! Can you imagine the trauma. - They obviously failed at an other transfer I did with them. - They charge you for everything. Everything. They just care about the money . You are a number with a $ value no more. I think they don't want you to be pregnant as they will make more money if you aren't. Just don't do that to yourself read more

It's hard to give reviews to a place like that. Dr. Dicken got the job done on our second IVF, both times we paid out-of-pocket for everything. After our first attempt failed I went to Cornell, NYU and RMA for second opinions and also to find out how they proceed with their protocols and maybe they would come up with new way of treatments for me. Well, RMA had a very complicated payment options. You Basically had to pay for everything in front and then if you didn't have any fertilized eggs for example they would somehow refund you a percentage for what would have been a transfer. Meanwhile, the girl who seem to be like 18 years old in the billing department couldn't tell me what the percentage was or how much money I would get back. Very shady practice. At cornell, although I brought in all of my medical records, they made me do an ultrasound and pay for out-of-pocket $900. So I figured I will go back to Sher since I know how they operate. 1. They are very good at keeping track with your protocol and followups. I've never had an issue with them forgetting to call me and inform me about any changes to my protocol. With That said, I didn't have to be on top of things all the time, because I was pretty sure that they do it for me. After all this is why I'm paying them. 2. Dr. Dicken was always responsive to emails within hours, even on the weekends. 3. When you create your treatment plan, you sit down with person who does billing. She has detailed description of procedures and their prices printed out for you. You can basically choose what you want and/or need to do. You also have a clear understanding how much you're paying and for what. None of the other places I've been to have such system. This was very helpful for us. 4. They also made it very easy with prescriptions, I was looking for the cheapest places to find my drugs, and they would forward and re forward prescriptions for me to different pharmacies pretty quickly. Couple of times I ran out of medications and they would actually give me meds to cover me until I got my meds shipped. 5. The nurses are also pretty cool, I've never had anyone being rude or unprofessional. The most important thing, of course, is that I have my baby. And I know that the process to the end result can be stressful and painful. But honestly, I pretty much had a stress free experience. read more

I have thought long and hard about writing this review, but I feel like other people who are about to start the ivf journey should absolutely be aware of the issues I experienced. Also, for the record, I got pregnant at SHER, so I am not bitter. I think it is awful to dismiss other reviews for this reason. The first, but perhaps not the biggest, problem is that clinic is extremely disorganized. When you find out that they have ordered the wrong medication (occasionally at great expense) on the day that you are supposed to be starting treatment, the stress that is added to the entire experience is exponential, because then it is up to you to run around town to find a specialty pharmacy that has the meds in stock, some of which are further constrained by national shortages. The problem here is that the nurse practitioners are made to double up as administrative co-ordinators, a nurse should support the medical process and a co-ordinator should guide you through the process. Having now experienced a clinic where the co-ordinators support the nurses, it is a far more effective system and creates a much more supportive culture. Every time something went wrong, which was pretty much weekly, no one took responsibility, never mind that no one apologized and the next time I went in everyone looked more and more terrified and harried, but because taking responsibility was for some reason impossible, it meant that no one would offer to help fix the problem. It was very obvious that the staff below the Dr level were not getting the support they needed. Another huge problem with this clinic is that for the first embryo transfer they took far too long to transfer the embryo into my body. The embryo should not be outside of storage or the body for more than a few seconds, 30 seconds is a long time for this process, and for my first transfer it took a few minutes. This was because they were were understaffed and using a less experienced sonogram operator. They admitted to me that the operator was less experienced and that they were understaffed because of Thanksgiving. I understand that Thanksgiving is a holiday, but in most cases the Dr is in charge of managing your cycle, so they could prevent this via closer management or better staffing. As a patient we go through an awful lot to get a viable egg. We started with 11 and ended up with 3, so losing 1 through carelessness is pretty epic. The final issue I will share with you is that they told me that the genetic sequencing of the embryo is a waste of money. I have since found out that not only is this not true but that if an egg is genetically determined to be a good egg, a woman in her 40s is almost as likely to get pregnant as a woman in her 20s. The older you get the less good eggs you have. I don't know why they missled us? IVF is split into 2 halves, egg retrieval (out of you to be fertilized) and then the fertilized egg is transferred back into you. The egg retrieval is reasonably easy, 2 weeks of tiny under the skin injections, but the transfer is far more intense with months of bigger injections into the muscle. Perhaps because if we had determined that more eggs were not viable they would not have been able to charge us for as many transfers and they would have made less money? My advice is to find a clinic that has not been bought as a commercial enterprise and is not run as a business. Good luck. read more

The two stars are because I have a beautiful daughter that wouldn't have been possible without the help of IVF. That said I know we would have had the same luck with any clinic. I was overstimulated and there for had fluid in my uterus. (Caused by them) and then was told instead of doing a fresh transfer I should wait a few cycles and do a frozen transfer. (which would be another $5000 and the money shouldn't be my deciding factor) I said I believed in my body and why wouldn't we try the transfer because there was a possibility it would work. Then was told well actually I'm going to be out of town on your transfer day... so was it my body or their convenience. I did the fresh transfer with another dr and the fluid was no longer present. (It took) Sher is a nightmare. The staff is rude and unhelpful. Their scheduling system was a joke. The thing that gets me most upset is the lack organization with their billing. I was overcharged and when I pointed out that they had over charged me their response was "oh did you not want us to charge that?" Yes of course please take more money after the thousands of dollars we are already giving you. What kinda response is that?! Then I was told the overcharge would be kept on file for future charges. So I went in for the following visit and was asked to pay more money. I said is there a balance on the account. They didn't even care to check or notice. Then I received a check in the mail with an arbitrary amount as a "refund" for being overcharged. The numbers didn't even match. Then I got a bill for charges that would have been covered by the overpayment. Completely clueless. Then to top it all off they just decided to start charging more money out of the blue for our embryo storage. No notification that things were changing just a bill saying we owe them more money for something we set up a monthly autopay for. And back payments for an amount that doesn't even add up. Be careful. They are crooks. They completely take advantage of the vulnerability in people who just want to be parents. read more

Horrible experience. After 4 rounds of IUI and 2 IVF with no results I did one IUI with gen next and GOT PREGNANT! There labs are old and can cause many issues within the process. Also I received a test that was out of network without being told and was billed $4,412! They have one method of doing IVF and even though I requested a new method I was never given one. The doctors also go on their own vacations for weeks at a time which can really interfere with your treatment. Do yourself a favor and go to a clinic that has better lab quality and will work harder for you. read more

By far the worst experience I have had with a doctor's office. The Manhattan location is the rudest by far. After a procedure I was told they would be back in 10 minutes to help me down from the table. No one ever came back and I had to climb down. Be mindful of billing. I had fraudulent charges for check fees on dates where checks were never sent. Also make sure you get a copy of EVERYTHING you sign. The Westchester location had a staff member attempt to put my signature on an insurance form. When I showed up at the Manhattan location they tried to get me to resign the form that had the fraudulent signature. When I refused, they said you've already signed it and showed me the signature that someone else had put on an insurance form. I will never go back to this office again. Would give no stars but that is not an option. read more

I did 3 freeze only cycles with Dr. Tortoriello and truly believe he's one of the best fertility doctors in the US (I've worked with 3 other reputable clinics as well). Each cycle yielded better results and he customized a protocol that worked really well. His knowledge, demeanor, patience and honesty made my experience with the clinic wonderful. The staff were very organized, efficient, helpful & caring (Cecilia, my nurse, was incredible!!). They quickly worked with my insurance provider to get full coverage. I wish I had found Dr. Tortoriello and his team sooner in my fertility journey. They care deeply for their patients. read more

I don't have anything bad to say about this place. But I DO have two pieces of advice. 1 - Ask questions. Ask more questions. About anything. People in the office have been really helpful. Sher likes to email forms instead of handing them to you in the office. When you see these forms in your email, you might have questions, or the forms might be incomplete. Go ahead and email your questions back. Or, call. There is a lot of paperwork. Its okay to do this. 2 - No matter what they tell you, never wait for them to call you with an appointment time. YOU HAVE TO CALL. Let me say that again. YOU have to call THEM. For those who don't know, SHER doesnt have 'cattle calls' like many other clinics do. Instead, they assign appointment times the afternoon before the day you're supposed to go in to the office. In therory they will call you by 5pm and tell you what time to be in the office the next day. I have never, not once, ever received a call telling me my appointment time. Not once. I even totally missed an appointment this way because I waited, and no one called. I don't know what the deal is because they have called me about other matters. I learned to call between 4 and 5pm to confirm my appointment time. Seriously, if you havent heard anything from Sher about your upcoming appointment time by 4:45 - pick up your phone AND CALL! read more

Run don't walk away from this place. I would give it negative stars if I could. It's taken me years to write this review because it was such a horrendous experience. I was told later by multiple Doctors that the fertility Dr should never have taken my money because I could not hold a pregnancy with my fibroids. I would need to have them removed before in-vitro. The doctor and nurses gave me such bad and insufficient information and wouldn't take any responsibility for it. It was a mess. Even trying to get my medical records was gigantic ordeal. They are the worst. In the end, I had my fibroids removed and got pregnant with New Hope Fertility. Night and day. Please don't waste your time and money with SHER. read more

I hate doctors do whatever tests or extra stuffs without asking the patients to make some extra money. Like they think patients don't know anything. And that's what Dr. O'Shaughnessy doing. I booked this place because I had some emergency issue about my health and it was the only place was available near my work. I wasn't there for any pregnancy issues, and I made myself clear to the doctor why I am there. After the short consultation with the doctor, they did the blood test. So I obviously thought it was for my health issue. However, next time I realized they did a genetic test through other company, about if my babies are going to have any genetic issues. I never asked for it or knew the blood test was for that. Plus, I wasn't there for pregnancy!! Now this genetic testing company asks $1000 for this test. For something I never asked for. I am not only very mad about this rip-off situation, but also worried about the time that I will waste to make this thing correct. Because this institute system is really slow and not organized. The receptionists are rude and never pick up the phone. Wish me good luck. read more

This facility is not closed, however, I had the WORST experience with it just like the first reviewer. I recommend you to run away from this place. Some of the staff are really rude. Among the worst is its office manager ironically. Make sure you read the financial plans line by line. If your insurance covers some of the charge, make sure you are not being double charged by the insurance covered portion. You need to book each monitoring appointments with the front desk even though the monitoring is routine and preset. After you make the appointment, you need to wait for the front desk to call you for appointment confirmation until the day before. Imagine you have daily appointments at the end of the cycle. And BTW, it is not surprising that they don't call you back as promised. You need to chase down the phone line to get a simple straight answer. Dr. Wang is very nice and that is the sole reason I decided to try there. However, I didn't expect to have to deal with so many incompetent staff which could jeopardize the result of an entire cycle. read more

The review below took the words out of my mouth... I was also at another clinic before this one. They treated me and all the other patients as farm animals. No one listened to me, looked me in the eyes or cared. I was 1 of a million other patients. I was passed around between 7 or so doctors. Every time I had to have surgery I cried on the table- not because I was scared, it was because everyone was so callous and cold. Sher and Dr. Dicken and her staff are *complete* opposites. Dr. Dicken will sit with you for however long you want to listen to your concerns and questions. She is caring, down to earth and smart. She does not sugarcoat anything and is straight with you. She is just a really good person. Plus, one of the best parts is that you can email her your questions and she replies promptly. The nurses are also exceptional. They care, smile at you and know you by name! I cannot put into words how amazing it feels to be at a place where everyone is genuinely nice and cares about you. Not only is the staff remarkable, but from an operational aspect, Sher also kick-a**. I have never had a scheduling issue and the staff in charge of insurance matters is extremely informative, competent and easy to work with. Lastly, their surgery center is really nice. You have an individual room to recover! (At my other clinic you recovered right next to the other women who had surgery, with the only divider being a sheet.) If you are starting your fertility journey, please start with Sher. This is an emotionally taxing enough endeavor- do yourself a favor and start with a clinic that cares about you. read more

Let me start off by saying I love my doctor, Dr Althea O'Shaughnessy she has been great through the process already and that is why I am giving a 4 star rating. HOWEVER, I have to agree with the other reviewers about the office staff and the rudeness and lack of follow up. Because of the way my cycle fell I had to make an appt for Monday morning. They couldn't confirm me when I called Friday but told me I would get a call Sunday. Never happened and it slipped my mind to follow up. So I arrived for 8 am just in case I had an early appt like requested. Thank goodness I did, my appt was for 8:30 am. When I called to make my next appointment, the receptionist asked me when I would like to come in I said first available please, "Ma'am what time do you want to come in?" The tone was so rude, I replied "8 am or 8:30?" Again she didn't give me a time just told me they would call and confirm the time. If you can't give me a time and you know your first available appointment is at 8 am why ask me for a specific time?!??! Like I said I keep going back for my doctor and my nurse, Annie Chan, but the rest of the staff be warned. read more

My partner and I had a really substandard experience with this office. Unclear and erroneous information (often errors in medication and instructions, no clarity about billing; 23 page invoice and unable/unwilling to answer questions about it). Miscommunication with the lab caused a months' delay and the office staff was untruthful about this until pressed. Scheduling with wrong doctors, wrong medications indicated on treatment schedule, incorrect information on dosing caused lost time at work to find alternative sources. We are not medical experts, but the constant stream of small errors gave us little confidence in the process or the personnel. We have nothing bad to say about the doctor, only everything and everyone around her. As you may imagine we were unsuccessful in our attempts to get pregnant. We wish you better luck. read more

I came to Sher after a frustrating experience at another "monster" clinic, the kind that makes you feel like a number and not a patient. My first experience at Sher was completely different. Dr. O'Shaughnessy was thorough, patient and kind throughout the entire process. She answered emails quickly (and I sent lots). She is a compassionate provider and up on the latest techniques. My first round of IVF ended in a chemical pregnancy after which the doctor came up with a new strategy that made all the difference. The staff at Sher is informative and supportive. Jessica, the office manager, took a good hour to go through the financial options. The front desk staff were responsive and the nursing staff were consistently kind and personable. I saw the same doctor at almost every visit (unless it was a weekend or she was on vacation). Dr. O'Shaughnessy even came in on her weekend off to do my egg retrieval. My experience here was fantastic. If you are looking for a fertility clinic I strongly recommend you interview them. read more

Oh yeah, and it worked. We brought home our son the other day and he's healthy and perfect.

I hardly ever YELP but I am doing an update to say that I tried to send out the biopsy of my only surviving embryo at SIRM for PGD after three years of it being frozen and was told by Carey Dicken and the office manager that I no longer had the option to do PGD because the biopsy is now too old. When I asked why I wasn't informed that the biopsy was no longer usable I received the reply "people don't usually wait that long." To be specific, I waited 3 years to do the PGD because I thankfully had a successful cycle at Cornell. Why didn't I use my embryo in the first place you might wonder? Because I was down to the last of my savings and it would've cost almost as much to transfer that embryo at SIRM as it would to do a full donor cycle at Cornell. I was out of hope and trust in SIRM and desperate for results. For any of the reviews that say Cornell is like a factory, so many women go there because the care is world class. Yet despite the high patient volume, I still felt more professionalism, kindness, and 'general ease' as a patient, then I ever felt at SIRM. After going through 6 cycles of IVF, yes you read that right 6 cycles, I only wish I switched to Cornell sooner and saved myself a lot of heartache and despair. And for all the ladies that reached out to me with similar traumatic experiences at SIRM, I'm sorry I didn't respond to you in a timely manner. I hardly ever check YELP. I wish you ladies all the best and pray for you all to be successful in your journey...please reach out and pm me if you have any specific questions or want to talk. Best wishes to all. read more

I was Dr. Wang pt- him and his team were excellent. It is such a pity to know he is no longer there. But this review is only about SHER: the billing was a disaster- when you are going through infertility, everything feels harder so you expect at least the fertility center makes it easier for you. First they quoted us the wrong amount, we paid everything then in a couple of weeks they corrected their mistakes and we paid the balance .Despite of all these, we had to confirm and reconfirm the payments over and over: every couple of weeks would get an email saying " you can not start your treatment unless you pay your balance"! Hence making calls and someone didn't know about the payment and then again and again! I think in a course if two months we confirmed the payments three times. I am not sure how a lump sum of 4k can get misplaced in the system with no record, but apparently at SHER it does. Them comes to anesthesiologist which SHER hires for your procedures and it is SHER whom receives the payment. Well, turned out our anesthesia was one of the few things that could be covered by our insurance and the anesthesiologist was indeed in network. We never got the hold of the anesthesiologist and never got 400$ back nor SHER helped us through it. Anyhow I got a beautiful baby boy from Dr. Wang and I am forever grateful to him and his team. read more

Dr. T made it possible for me to get pregnant. After two previously failed IVF treatments by two different RE I chose to go to Dr. T because he looks into immune issues. He never pushes anything and always thinks outside of the box. He never orders unnecessary tests and always reviews all of your records thoroughly before your initial consult. After meeting with me he did an immune workup and found that I have elevated NK activity. We did IVF with PGS and on my first attempt I got a BFP. Now just waiting for my ultrasound. He is always very receptive and caring. You are not another patient in a factor setting like you would be at the big academic institutions (where I got my BFN with a PGS normal embryo). He listens and most importantly this is like a boutique clinic where it is all about you. You have 24/7 access to Dr. T and trust me, he is the most patient human being out there! He will nonstop respond to all of my emails no matter what time of the day I send them. He is so prompt with responses to email, and for a nervous person like me this is ideal. Dr. T will be the only doctor on top of your treatment, making up your treatment schedule, doing all of your monitoring and all of your procedures. I cannot say enough good things about Dr. T. I was so scared about never being able to get pregnant again and Dr. T made it happen for me on his first cycle. And the best part is that for the transfer he allowed my husband to come into the room with me! He was able to see the transfer and the embryo go into my uterus live. The process was perfect and went so smoothly, we couldn't ask for a better outcome. Dr . T, I thank you from the bottom of my heart for being such a compassionate and caring doctor, for being such a smart and caring doctor, and most importantly, for being the miracle worker that you are! UPDATE #1: I now have a beautiful 4 month old baby thanks to Dr. T! And I'll be going back to him next week to work towards baby #2! Update #2: thanks to Dr.T I am 6 months pregnant with baby#2. My spouse and I Love you from the bottom of our hearts for helping us create the family we once thought we would never have. read more

Dr Sher was very informative, he has a lifetime of experience and deep knowledge in the fertility area. I had a good experience. He's staff are also very nice. Would recommend. read more

RUN like your pants are on fire!!! Stunningly unprofessional. After several failed attempts at another clinic, I found out I had immune issues. SHER knew this and recommended a protocol, which I followed to a T. Not only would it not have worked, but they aborted a procedure MID-TREATMENT (yes, during the procedure itself), because an independently contractor doctor was impatient, running late, and in a hurry. This wasted my whole cycle. Then, they sent me outrageous bills for he procedure that never happened! You can't make this stuff up... Outrageous, and the insurance company and I are still fighting it. Dr. Dicken, a staff doctor, seemed nice, but was also clueless for a "specialist" Her suggested, cookie-cutter protocol wouldn't have worked for us. When I moved to another clinic, they were willing and able to work with an immunology clinic in CA, where I shipped my blood regularly. Treatments were chosen based on their findings and now we have our son. read more

It is my honor to write this review on Dr. Tortoriello (Dr. T), who treated me with great knowledge and professional care. We are joyful in my pregnancy the birth of our daughter this October and we are really glad to be treated by Dr. T. I went to Dr. T when I was 38 after many rounds of IUI and two IVF with another clinic. We had really hard time attending the other factory-like clinic--dealing with multiple doctors, waiting in long lines and facing with a big stack of bills. The meeting with the primary doctor was usually very cold and brief and I could feel that she was exhausted and was ready to dismiss me as fast as possible. My husband and I were ready to give up after 3 years over there. But we finally made up minds to search for another doctor and take the last IVF chance. After two months on the waiting list, we got our appointment with Dr. T. And all those online reviews are telling the consistent story. He is the person I can trust. He is compassionate and objective at the same time. He is not a magic maker but he is the best possible doctor you could work with as a man. He won't give up if you don't but he also gives you alterative options and make sure that you are comfortable with your choices. I believe his biggest goal is to make women fulfill their dreams of becoming a mother. And with that goal, he stands out from his peers. read more

I came to SIRM after a frustrating experience at another clinic. My first appointment with Dr. Dicken went well, and I decided to continue my treatments with her. I was very happy to find out that she communicates via email which is something that in this day and age all doctors should be doing. My case was not easy for her, and she tried her best to adjust my protocol but that is all she could do. I have never received a well formulated answer from her for the reasons of my multiple failures (I do get pregnant easily though, but always miscarry). I had to be very proactive and be involved in every single step and know every single detail to make sure that I am being treated properly. read more

I loved working with Dr. Dicken. She was patient, kind, and always available to answer all of my questions. We went through a process of trial and error figuring out which treatment was best for me and ultimately I got pregnant. My daughter was born a couple of weeks ago and I'm so grateful to have found Dr. Dicken. The staff at Sher always made me feel at home which is helpful when it feels like you live there! They always had appointments first thing in the morning and I was often in and out within 15 minutes. Fertility treatment can be stressful but I always felt like I was in good hands with Sher and I recommend them to anyone in a similar situation. read more