Amazing place. Kids friendly. Receptionists are great. I moved my kids here from different dental…read moreoffice. So far I like it!

I had a very unsettling experience here yesterday. My son…read morehas been going to this dentist for the last 5 years, pretty much since this location has been opened. We have never had a bad experience until yesterday. Last week we went in for a routine cleaning and checkup. Once again, they had new staff working in the office area and it was another new lady doing his cleaning (seems like they go through staff quite often). This time was different, he had never had any cavities prior to this appointment. They told us that they had found 3 cavities and that they wanted to do a preventive kind of filling (SDF), which we were totally okay with moving forward so we scheduled the appointment for the following week (which brings me back to yesterday). When we went in, the lady at the front desk asked us once again if we were ok with moving forward with the treatment, which I confirmed (again). She then handed me the tablet and asked me to view and sign a form. Something told me to really read that form and I'm glad I did. I read the top portions then scrolled down, went to sign and just barely glanced up a bit more to see that they had marked down 5 teeth. When I went to the counter to ask, she confirmed that there were 5 cavities. I then proceeded to tell her that last week there were only 3 and I was confused as to why their paperwork says 5. Then out of no where, a random lady with an attitude problem popped out from the cubby in the corner and told me that she will have the doctor sit down with us in a room before we continue any further, which I agreed. Now usually I have a big attitude problem, but I really kept my cool the whole time I was there. We were called back within 2 minutes and she proceeded to take us back to a closed room that we have never been in before. The doctor came in and told me is going to take another look into his mouth and asked his staff to pull up the picture of his teeth. He then proceeded to tell me he does have 5 cavities and that maybe we didn't hear it right last week. But I would have remembered because he specifically told me it was 3 of his molars, not it's all 4 molars and 1 in the side. I then told him I was not comfortable at the moment with what was going on. He then got up and changed his attitude real quick, told me that was fine, we will cancel today and I can find a new dentist for all further appointments going forward. He then turned his back to me and closed out all the pictures and records on the computer. I then agreed with him because why the hell would I want to bring him to a place where we can't trust. I did cancel all appointments moving forward and I encourage everyone else to do the same!!! After we left, I felt so gross and I knew I needed to do something. I usually don't do this type of thing but I feel the public needs to know how they run their business. It's not right.

Both of my children have been seeing Dr. Mike for a couple years. He is the best pediatric dentist…read moreI could ever ask for. He's patient, kind and extremely skilled. My 7 year old son had a tooth pulled and it was such an excellent experience. He explains everything to my kids with metaphors and stories, and we appreciate him teaching an overwhelming concept to our kids in this manner. I hope he never leaves. Dr. Cadelinia is my daughters orthodontist and is currently treating my sons orthodontic issues. He explains everything thoroughly and makes a sincere effort to connect with me and my children at every visit. Tony at the front desk is always a pleasure. He's always smiling and happy to help. Ashley handles contracts and insurance. She is professional and friendly and does her job quickly and efficiently. Lastly, huge thank you for the tokens. This small simple incentive has a huge impact on my kids' willingness to be cooperative during their appointments. It also ensures that the appointment always ends on a positive note.

Dr. Mike is the best kids dentist around. You won't find any better…read more From routine checkups to emergency tooth extractions from your four year old daughter falling on a playground, Dr. Mike always makes your child feel safe, happy, and comfortable and does highly skilled, professional work. Highly recommended!

I took my child in to see Dr Ripley for a cleaning, exam, and x-rays. Dr Ripley was great. He's a…read morevery nice man. He's friendly and professional. He answered all of my questions. I can tell that both he and his dental assistant, Pamela, both care about what they do. Pamela did the x-rays and cleaning. She was very, gentle and patient. She did a good job explaining everything that she was going to do, prior to starting, to my 4yr old. Reassuring him so that he'd feel comfortable and not be nervous. I'm happy to say that we've found the perfect pediatric dental office for my two little ones.

Dr Ripley is an awesome pediatric dentist. He is gentle, honest and is always pleasant. I have…read morenever had a bad experience with him. Dental hygienists rotate so you may get a different one each time. The woman at the front desk is always short, curt and borderline rude.

First the person on the phone who scheduled my ten year old son's tooth extraction couldn't even…read moretell me if he could go back to school the same day or the next day, or if they would use topical or injectable lidocaine for numbing purposes. We went into the appointment with him not knowing what to expect at all and he was visibly anxious. Dr French looked at him from the doorway and asked to speak to me "mom" outside not even bothering to learn my or my sons name. She told me in the hallway that "she's been doing this a long time and she can tell me right now with how upset he is, the three teeth extraction is not going to happen today." I asked her to go speak to him and tell him what to expect and give him the chance to calm down a bit. She did not answer his questions at all, he kept asking if it was going to hurt and she wouldn't say yes or no just that once she started she couldn't stop and he would feel pressure. He said he wanted it done that day and she said it wasnt his decision, it was hers and his moms. Then she didnt ask me my opinion just told us it wasn't happening. Horrible experience at a pediatric dentistry. It's like they don't understand kids and wouldn't talk to him as a person. Never going back to see Dr French and am now looking for a new dentist office.

Please please please get rid of the outsourced call center and answer your own phones. Extremely…read morefrustrating process to book the simplest of appointments and impossible to get return calls and basic needs understood/met.

Ya'll ready for a superhero/save the day story? Well, here it comes…read more So, Dr. Angie and the staff at Napa Pediatric Dentistry are absolutely amazing. I hope they all move to Illinois so I can have them be my kids peds dentist location. My family and I were in Santa Rosa for a family wedding. The wedding was on a Sunday and my 23 month old daughter was the flower girl in the wedding. Sunday morning at 7:30AM my poor girl tripped into a set of stairs and knocked several teeth loose (one horribly loose). After some emergency consultation on Sunday we knew we had to wait until Monday morning in order to attempt to have someone see us. I called atleast 2 dozen Dentists, peds dentists, and periodontists within a 30 mile radius on Monday morning and every location was either closed, docs were gone or they didn't see kids. I was lost. My baby girl was in pain. And I didn't know where to turn. Fortunately, Dr. Angie's office was recommended for me to contact by one of the practices that couldn't see me. It would be over an hour drive but after they heard about our situation they vowed to try and squeeze us in. Keep in mind they had a fully booked day and were short staffed. We made the drive and they squeezed us in between patients, all while respecting the appointments and privacy of their current patients (not an easy task to do! I was impressed). They did a visual examination of my daughters teeth and knew xrays were needed right away. After Xrays, it was apparent that a tooth needed to be pulled. My wife and I already knew this and so did Dr. Angie and the team, but proper examination was needed. My poor girls teeth looked rough and it had to be done before we headed home. Dr. Angie and her team exceeded any expectation of bedside manner, love, care, comfort, and expertise that I had walking in there that day. We completed the procedure and 10 minutes later, my daughter was visibly doing better. We are home now and she is a happy girl. We have to keep a close eye on the other affected teeth, but she would not be where she is if it wasn't for Dr. Angie and her team. If you all decide to move to Illinois, I will be the first to sign up my kids as your patients. You brought more than just care to my baby girl, you brought it to all of us. Thank you! Thank you! Thank you!

Ok first off, OMG THEY ARE AMAZING!…read more My 2 year old always puts up a struggle when we brush his teeth in the morning and in the evening. He was a bit hesitant when we walked in but the assistant (sorry I forgot her name) was so gentle, sweet, and really caring. I seriously thought he would be fighting the entire time and he literally let her look at his teeth with the mirror and all the tools without a fight/cry/whine! Hands down the best experience... FYI, it was his first dentist appointment!

We have been patients of Dr. Kim for approximately 18 years!! The office staff is always so nice…read moreand pleasant, Dr.Kim is the best!!! Dr.Kim always comes out after the appointment and explains everything that's going on with your child's dental health and really makes both parents and kids feel so comfortable!!!

Absolutely incredible staff, they are so great with the kids. Dr Thiel is Knowledgeable,…read moreprofessional, and she always wants to do what is best for her little patients rather than make another dollar off of them. Truly the best pediatric dentist I've ever experienced.

Best pediatric dental office ever! the staff is so friendly, and you can tell that they truly enjoy…read moreworking with kids. Angie was so patient with my daughter who was hesitant about letting the Dr look at her teeth, but by the end of the visit she was asking to stay! 10/10

I do not recommend this place for braces, I was supposed to have mine on for 30 months, it took 34…read moreto get them off. Kept telling me countless times I'm getting them off in the next appointment, but it's just repetitive and it was appointment after appointment and didn't get them off like they said i would. For dental and especially orthodontic purposes i would 100% recommend Hoybjerg Orthodontics, it is not far from this place.

My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

We were patients at this practice for several years. While our children generally enjoyed their…read morevisits and the hygienists were consistently kind and patient with them, our overall experience declined over time. As parents, we asked reasonable follow-up questions about our children's dental care. Unfortunately, these questions were often met with condescension, inconsistency in information, and a lack of transparency. The final straw was receiving a written communication that included a highly inappropriate and alarming term, which even if sent accidentally, significantly undermined our trust of this practice and their sense of professionalism. Because of these issues of the practice, we've decided to seek care elsewhere. This may be a good fit for families who are comfortable not asking many questions, but it ultimately was not the right fit for ours.

Best dental experience ever! Very clean, very thorough, very educational and the sweetest staff. My…read moremother received the most caring dental experience. The staff was bilingual in Spanish and accommodated our last minute dental emergency with ease. I highly recommend coming here far all your dental needs. -Remy