Sheraton Lisboa Hotel & Spa Photos
Recommended Reviews - Sheraton Lisboa Hotel & Spa
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I travel a lot and this Marriott property in Lisboa is probably one of my absolute favorites! If you have Bonvoy status, expect to be recognized and get perks for your loyalty. We were upgraded to a nice 1 bedroom suite with an AMAZING view. Not only that, we received free breakfast and tapas for happy hour. But even if you don't have status, I watched how well they treated every guest checking in and staying at the hotel. Everyone at the hotel was great, seriously! The hotel was so lively and fun every evening. We looked forward to the happy hours because you're given wonderful local food, which was enough to fill me, while listening to live Portuguese music/singers. It was great! The hotel is not located in the touristy area and we did that on purpose. It is within walking distance to 2 train stations and several areas with lots of restaurants and parks. We really enjoyed our stay there for 4-5 nights.
Great hotel and amazing staff. Rooms were well appointed with glassed in shower and tub. Plenty of closet space, desk, safe, and mini fridge. Upper floors have a view of the river. Restaurant in the lobby serves an epic buffet that includes made to order items. Since there is no concierge lounge, credits for food and drinks in the lobby restaurant and bar are included. Concierge can help with booking sight seeing adventures and helpful with questions. Banksy museum across the street for a nice street art diversion. I'll be back and I recommend that you give it a try.
The Sheraton is a lovely hotel in the heart of Lisbon. I stayed here on my first trip in 2023 and came back in 2025. The service is top tier. They are extremely accommodating and kind. The daily breakfast is not your ordinary breakfast, the have tons of chose from and everything is fresh. You can't enjoy your breakfast in a cozy spot by the large windows and get a good view. The rooms are spacious and clean. You have the option to black out the room with the curtains which I always like if you need to sleep in. I had very good nights of sleep here haha. The spa is great! We used the hot tub and steam rooms. It was too cold for the pool but the pool looked so nice. Overall, highly recommend! It's in a great part of the city that makes it easy to walk around everywhere.
I've stayed at many of the Bonvoy options in Lisbon and all have their pros and cons. This hotel really treats those with status well, and while the suite pool is limited, you still have an excellent stay! The location is very central to everything you might need. It's not sooooo touristy that you can't get to businesses and work areas, but it still has tourist access and many close by restaurants and areas you might want to go to! We were put in a Sheraton Club room, which is complimentary for those with status, and that comes with free breakfast buffet, wine, beer, soft drinks, water, coffee, etc. from morning til 11pm and just stellar service. We were served glass after glass of wine and sparkling water alongside snacks while listening to Portugese music! Truly what a treat! The actual rooms aren't anything special, they could use a renovation in fact, but the tub is nice, and the shower is decent, and the beds work. We also were given a welcome gift of sardines, a departure gift of Pasteis, and so much more that the service well makes up for the rooms. We'll likely be back!
This is in located in the business district and not really within walking distance of anything that is touristy, but in google it is walkable. Lots of uphill and downhill so make sure you have good shoes and can handle the grade differences if you do plan on walk. Employee at lobby/checkin are okay. Sort of helpful. 2 stars for the employees here, let me explain. The elevators are slow and having problems. One morning an employee said this is blocked. He was just holding the elevator and the line was getting long waiting for an elevator to arrive, the elevator are also tiny so the amount of people waiting would not fit into an elevator. He just kept saying blocked. I inquired, he said blocked VIPs. If you are holding an elevator for other employees, be honest and tell us the truth! They were all Sheraton employees that jumped into the elevator, not cool when paying customers 10 deep are waiting for an elevator. Concierge lounge is in the lobby and employees there are fantastic! We came in right after our flight and we wanted some water, the concierge lounge is not open to help yourself, you need to engage an employee, Ismael immediately came up to us and asked our room and how he could make our stay better, we asked for water and he gave us sparkling for my husband and still for me. He explained how the evening snacks worked and invited us to join later. So we did... You get tapa snacks in the evening, lots of misses but a few hits plus each night there was live music and free beer. Water as well! Again employees here are fantastic. 5 stars for these employees because they are hopping and friendly. The next day, I wanted a plastic bottle of water, Ismael again greeted us and while they don't have plastic he rushed to get us canned water for our trip. Ismael is so sweet! Even for breakfast, he waved hi to us. Mario served us in the evening and was spectacular. Room: 2106. Insert your key into the slot when entering to get the AC to come on since it is quite stuffy when you enter. If you run hot, ask for a second key and insert that while you are away so that the room is cool on your return. Room has nice Nespresso machine, safe, fridge. The closet has a curtain and behind the curtain is a built in bench. Since there were no luggage racks, we used the bench to hold our suitcase. The room has a gigantic super wide and super long tub. It would take forever to fill because the water pressure is not that great and then I realized the tub stopper was not working! So I did not get to use the tub. The toilet also leaks. So all night long drip drip drip, so I put toilet paper into the tub so that the water was not hitting the porcelain, it really helped. Sleep quality: the hotel had some renovation... we could hear jack hammering during the day, but it stopped at night, so no napping during the day. The walls are thin so you hear adjoining rooms so sometimes I woke up from Neighbor and with the toilet dripping first night, it wasn't the best quality of sleep. The bed is uncomfortable and the pillows are not that good. One pillow is too flat, two pillows are too much. I woke up with neck pains and back aches. Breakfast is included because we are Marriott Platinum status. The hostess has a good sense of humor. We asked for coffee and they bring you a little pot, it literally only has enough coffee for 1 person, ask for two pots. The coffee is fantastic. Buffet breakfast with omelet station. Decent breakfast. Note: there is a mini grocery store down the street called Auchan that you can get snacks and other things
They did everything right. Our flight was 5 hours late, we came dragging in at midnight. They were expecting us, greeted us by name. Status(Bonvoy) recognition, nice welcome gift. We were on a club level and had a pristine, comfy bed, a couple chairs, lovely tub and shower. The morning we were greeted with a stunning view. Breakfast had everything, attentive staff. Our waiter gave us directions for a put meal mosey. The location was great and the walk to the bay and old town was lovely. We will definitely stay again.
An incredible hotel, worth every single penny and every single star. The Sheraton, while normally not a 5 star hotel in category, is categorized as a 5 star hotel in Lisbon. I am so glad we selected this hotel for our visit to Portugal. To start, the location is quite convenient, located just around the corner of the Picoas metro station and a 7 minute walk from the Parque metro station. In the morning, if you're heading down to the center of Lisbon, you'll most likely use Parque to avoid multiple transfers. Returning will allow you to usually hit the Picoas station and it takes 2 minutes to walk back to the hotel. Talk about convenience! The staff are all very friendly and speak English. We had the opportunity to enjoy several happy hour meals which you'll see in the pictures. Each meal is served on a beautiful plate and includes small bites of delicious food. Breakfast is buffet style and includes a large selection of cold cuts, hot items like scrambled eggs, roasted tomatoes and mushrooms, sausages and bacon, and a large array of pastries including the pastel de nata. There is also an egg station where you can order made to order omelette and eggs any style as well as a delicious yogurt station. The best thing of each meal was their orange juice as it's fresh squeezed and served with an orange slice and ice. I had too many glasses of this amazing orange juice when I was here and still dream of it. At night, there is also live music with singers usually belting classic American tunes. The rooms are amazing and granted, we had a great view of the city of Lisbon, which may be a feature of living on the higher floors. Our showers came with nice blinds that can be operated with the push of a button. Beds were incredibly comfy and I fell asleep almost instantly every night, a difficult task for me at home. Finally they do have a spa and small gym. The sauna and large jacuzzi are free of charge but spa services have a fee. The gym has ample equipment for a light strength workout or some cardio and also has a nice filtered water dispenser that is useful and refreshing. Overall, if I come back to Lisbon I will not hesitate to stay here again. The large and comfy rooms, delicious food, and wonderful service made me truly understand why this is a 5 star hotel both on paper and in reality.
Dinner at the Sheraton was not worth repeating....maybe another mojito though. The service was terrible, it took forever for the waitress to return to my table.
Beautiful modern hotel with English speaking helpful staff. Great location we can walk to shops, restaurants & attractions. Ten minute taxi ride from the airport. The Picoas Metro is around the corner. Thrilled we were able to check in at 7 o'clock in the morning, after a redeye it was really appreciated. Breakfast buffet served daily in the lobby. The meticulous & beautiful display of breads, cereals, fruits, Cheeses, meats, fish, omelette station, fresh juices, hot entrées, pastries and very fancy cappuccino machines took breakfast to the next level. Unlimited drinks just give our room number & an evening happy hour daily from 5 to 7. Renata refilled our glasses, brought us more tapas & took such good care of us. Every evening we had a different plate of tapas and we were offered more and more. The wines, beer and entertainment hit the spot. There are complementary juices and coffees at the bar in the morning and wines and beers from noon till 11 o'clock at night. The spa was very impressive & zen like. The steam room, sauna, fitness rooms, pool, jacuzzi, Spa Café and treatment rooms are available. The rooftop panorama room was functional, attractive & a big plus. Our room was very well equipped with an nespresso machine, electric tea kettle, robes, safe, refrigerator, blackout shades, many plugs & charging outlets, lit magnifying mirror... The a/c cooled quickly & the bed was very comfortable. The shower had pressure & the bathroom was well planned for 2 of us. Love the power blackout shade & blinds next to the tub. Our room was silent, we didn't hear a sound. The true beauty of the Sheridan in Lisbon is there's people here. The staff was so helpful, kind & so wonderful ... Brigida made wonderful recommendations, suggested locations and really went out of their way to take care of us. I felt like these were friends that couldn't do enough for me I hate to leave!
Not a five star hotel but the staff, happy hour and wonderful breakfast spread makes it worth spending a few nights here. I was originally was supposed to stay 3 nights and ended up staying and additional 2 nights. As much as I love a good meal I didn't get a chance to try dinner or lunch at the hotel but did experience e breakfast which had plenty of options. The happy hour was my favorite time of the day along with the live music nightly. I would prefer some softer towels but all was good regardless. The rooftop is no longer a rooftop by a meeting space as I was disappointed to find that out. Check you next time
We stayed at the Sheraton Lisboa when we were in Lisbon last year. A wow! We're Marriott Rewards members and our breakfast was included. Also included was a Happy Hour starting at 5PM. Selected drinks and food were free for hotel visitors. Plus the hotel manager told us the places close by to go to where the locals went and gave us her cell # if we had any questions. Also a 5 minute walk to the subway. A wow and I highly recommend this hotel.
I give the Sheraton Lisbon a five mostly due to outstanding service. The service was what you expect to find in a upscale hotel. The hotel is also well located. The hotel does feel somewhat dated and in need of a room refresh but the rooms are large. The breakfast is extensive and while it is owned by Marriott you would not know it.
7 years ago
Great location with bus stop, Picoas metro station, shops and restaurants nearby. Be warned that we did not find elevator or escalator coming up of the underground track at Picoas metro station. Those steps can be challenging if luggage(s) are heavy. Bus #727 took us all the way to Belém Monastery by paying 2€ to the driver. There are also many other lines. A shopping mall across the street with shops and eateries to choose. All the staff at the hotel were professional and eager to help! I especially appreciate the spacious modern bathroom. The design is thoughtful, user friendly and I felt settled quickly! The other furnishings provided us all we need. However, our bed in room #1717(supposed to be premium room)was kind of sagging which was not comfortable to sleep in. But we were too lazy to request a switch. The dark brown carpet showed every single bit of "aliens". Did not bother me much, just curious about their choice. Overall, we had a good experience staying here! read more
4 years ago
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Great hotel in a good location. Two restaurants and two bars (one rooftop). Friendly but super slow checkin. Useless and uninterested concierge! read more
6 years ago
12 years ago
I have travelled a lot of places and stayed at a lot of starwood properties - Sheraton Lisboa definitely one of the best Sheratons I have ever stayed at. All the staff is very professional; The doormen and bell men are extremely helpful and courteous. The rooms are gorgeous and very comfortable. The bathroom is funky and glass (with privacy shades if needed). Food is pretty good too. Breakfast buffet is quite extensive. Great views if you can get one of the higher floors. The location is walking distance (not close) to a lot of major sights. Grayline tour buses stop only 10 minutes away so that is extremely convenient if you want to do the tourist thing. read more
11 years ago
Located near city centre but a quick metro ride to the main attractions in Baixa and Alfama. Modern decor with great views of Lisbon. Enjoyed their huge bathtub after a long day of sightseeing. TV monitor could have been bigger. read more
7 years ago
8 years ago
Absolutely ridiculous experience. We have always been a frequent Sheraton stay customers and always had great experience. We read reviews elsewhere too before we travel and Portugal Sheraton didn't have good reviews but we didn't believe it as we have been so loyal to it. This not only was a bad experience for our first time vacation in Lisbon but also an unwelcoming surprise to begin with. Front desk staff had a poker face trying to tell us the room we booked only fits 3 people for our family of 4 with my lil one with toddlers height and won't give us our room because of their stupid policy. We traveled across countries internationally and none has this policy that wouldn't allow their 4th child to be in the same room or can not accommodate what we need. Heck no that I'm not separating from my child nor my family. So the poker face had the manager talked to us (more wait time) and straight to my face without blink of eyes that asking preferred customer to go somewhere else. I already told them we do not need additional amenities or extra towel and all I need is that one room while we have 7 luggages on hand with my daughter napping on my husband at the moment. Absolutely offering no option besides ridiculously trying to sell me another room and connect two rooms for us. This guy totally wasted my time... could have been napping after our flight straight from the airport... Boom! Any other hotel across the st. or just few mins away from taxi can accommodate us. We just hit the book button and we got our room quick. Sheraton Lisbon was a waste of time. Letter to the headquarter next! And u guys really have ruined the great reputation that you had in the US. Shame shame shame.... Now ruin my booking in Paris next ... canceling now! ! read more
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