First, the hours on yelp, Google and even Waze are incorrect. This store closes at 6 pm daily, not…read more7pm as it states. I left work early today and drove 45 minutes out of my way to get here by 6:15, which the store had already closed. I had called 4 times throughout the day to confirm times and also to answer questions about anything I needed to bring with me, but was unable to ever speak with someone over the phone. We are getting ready to paint the interior and exterior of a 3000'ft home. And unfortunately, simply due to their hours of operation, I'm going to have to take business elsewhere. Very disappointed in this, as I had heard great things. As a small business owner myself, I understand the importance of cutting costs by shortening hours of operation; however, please do your due diligence to let potential customers know! I wasted my time... nothing worse than that.

The excellent customer service of employees Jose and Brandon should be a playbook for all…read moreemployees at this location. I witnessed and experienced the helpful and knowledgeable professionalism of these employees today and I was able to purchase the item I requested without any intimidation because I am a homeowner with inquiries and not a contractor. Thanks again Brandon and Jose.

I am a professional painting contractor and a Romabio Preferred Applicator who has completed many…read moreRomabio projects over the years -- not only without incident, but with glowing reviews from my clients. I have been one of the larger users of Romabio products through Helm Paint, who sold and promoted Romabio to me directly. That history makes this complaint all the more serious. On my most recent project Houma, LA, Romabio Lime Slurry failed in multiple ways: * Coverage Failure: The product delivered less than 1/5 of the coverage listed in Romabio's own specifications, despite identical application methods and crew experience used successfully on many past Romabio jobs. The final batch suddenly performed normally -- proving an inconsistency in Romabio's manufacturing process. * Finish Issues: The coating produced irregular discoloration and finish inconsistencies that could not be spot-touched. Entire walls had to be redone -- in some areas up to seven coats plus re-priming. These limitations were never disclosed in Romabio's specifications. * Lack of Support: Romabio's technical staff (Ed Brooks, Matt Hocutt) admitted they were "stumped," then disappeared for weeks at a time. Months later, I was asked for irrelevant photos of the brick. No real warranty support was ever offered. The result: what should have been a profitable two-week project turned into a two-month ordeal, costing me $14,000 in excess labor and damaging my client's construction schedule. Romabio sells itself as a premium, eco-friendly brand with reliable specifications and warranty support. In reality, their specifications are misleading, their product quality inconsistent, and their support unresponsive. As someone who has used Romabio for years and promoted them as a preferred vendor, I can no longer trust their specs or their word. Contractors and homeowners should be warned: when Romabio's product fails, the company does not stand behind it. Resolution Requested: Romabio should, at minimum, cover all material supplied for this project (including the material still needed to finish).

After much research, stumbled on Romabio. Ordered the Biodomus for exterior brick. They custom…read moremixed a color that I selected from the local paint store. So easy to apply that I did it myself. My house is a small, one-story ranch. Going on year 3 and it looks like new. Still getting compliments.

Affinity Paints & Décor exceeded my expectations. I contacted them about restoring an aging…read moreretaining wall at my 1930s Craftsman bungalow. The owner came out personally to evaluate the project and then completed the work with his brother. They pressure washed, scraped and sanded, repaired cracks, patched masonry, installed replacement wall caps, primed, and painted the wall. The finished result transformed the property. I also hired them to restore and repaint my deck. They pressure washed it, replaced more boards than expected, reinforced parts of the structure, and applied a beautiful finish that suits the home. The owner and his brother clearly take great pride in their work. I highly recommend Affinity Paints & Décor.

The best paint store in Atlanta! Family owned so you always run into the same knowledgeable people…read morethere. Great prices, super quick even for big orders. The owner is happy to answer and all questions and give tons of painting tips! Truly a neighborhood experience with top tier products.

Nice break from the big box store! I went here because this is the only store in the area where I…read morecould donate unused paint. I could have dried it out and disposed of it myself but why not let the professionals do it? I like this store it's almost nostalgic, the staff was helpful and friendly.

Literally one old guy checking people out who can't work the system and one guy greeting who was a…read morecomplete idiot and just stared while people stood forever in line ; asked him to get some more help and he just shrugged his shoulders .

Excellent customer service - no VOC paint…read more This is my first paint job using Benjamin Moore. SW recently discontinued their Harmony No VOC paint and and their rep sent me to Benjamin Moore since they have several No VOC paints to choose from at various price points. When I drove up at 2:30pm on a Monday the place looked closed. But as I walked up Tom Jr open the door for me and I quickly understood why they have such a high rating. This place is like the Cheers of Paint stores. They know their customers and they want to make sure you get what you need. I am very indecisive when it comes to paint and Tom Jr answered ALL my questions, gave me some things to think about and provided recommendations without any pressure to buy. The next day I called ahead to place my order, paid and everything was loaded into my trunk. Wow! This place is a whole vibe, if you need paint get it from here.

Absolute top notch service and products. If you're looking to buy paint ITP, on the westside, in…read morethe west end, or in the metro- then this is your place. My husband and I, naively, embarked on a westside home rehab/renovation journey. Every wall and ceiling of the interior needed to be painted, and the exterior needed paint too. And I'm super picky about paint colors, finish, and quality. So I had lots of selections to make. I made LOTS of trips to Benjamin Moore Paint/Southwest Paint, and on every visit I was treated with friendliness and helpfulness. The service is top notch! They were eager to give their advice AND they would escort me and my many samples to my car, after I made my purchases. This is an absolute gem to have in the area. West End, is truly the best end.

It's been a while since I've been made to feel so unwelcomed upon entering a store. Perhaps it was…read moremy cutoffs. While BM has the color I've been looking for, I'll have to weigh the inconvenience of driving elsewhere to get my paints since I've reached the point in my life where I don't spend money where I'm not wanted. If you're new to Buckhead, skip this paint store!

The best! Chris and team helped me when I had a paint job go terribly wrong. They brought their…read moreteam of experts over to make sure it wasn't the paint, and of course it wasn't. He also helped me with finding a new painter and making sure I was taken care of! Truly went above & beyond for us! What a great local business to support for any paint / wallpaper needs.

My daughter found a property on Zillow from this owner E.Jagana property address 3280 Stonewall…read moreTell Rd and when communicating with the realtor was told the property was in a moveable condition. Due to my daughter training out of town there was a delay after getting the information about getting the home . She went to take possession and was told of no move in would result in cancellation of the lease which there was an addendum for the 15th signed as well . I accompanied my daughter to see the house when we met with the Realtor and got to house it was very cold we turned the heat on . My daughter also told me they offered to leave some furniture at the home and decorations . When reviewing the items that were left they were not in very good shape . Some items was very disgusting as well . We gave it some time for home to heat up while also still reviewing the home . Things she did not request to be left was still there all the items in cabinets and drawers. There was also a broken window which I believe is why home was very cold . Reached out to realtor about concerns and she would speaks with owner . I told my daughter to leave the keys until everything was rectified with the home . My daughter received a call from owner stating he would get these things handled the next day . After frustration my daughter advised him she was no longer interested and asked for her deposit back due to the home was not up to par as requested and promised . She was told no and he was keeping her $ this is very bad business so be aware of him and his properties

Solid core Products, unique paint color match system, with inconsistent customer service. Stopped…read moreinto PPG paint Co. today to grab an additional bucket of paint to finish my bedroom. I had made a trip there two days prior and was introduced to there unique paint color matching system where you can bring any paint color from a different company into them, and they'll be able to match it! The three walls I was able to complete over the weekend turned out great! The employee who helped my wife and I was helpful in making sure we had everything we needed. Today's experience was a complete 180. I had the pleasure of working with Jimmy. It was very clear Jimmy was having a bad day. I can't blame him... who really does like Mondays. Jimmy was showing his frustration left and right when told by employees he gave customers the wrong paint color. Jimmy kept shouting he hadn't don't anything wrong and said they can deal with it since Clover green is close enough to what they asked for. Jimmy was also short with me when I tried to use my friends and family discount coupon for 25% off. He was struggling to figure out how to register the coupon in the computer so needed to call for assistance. When he finally was able to figure out how to do it, he said "well boy get your phone out". After I swiped my card to complete the transaction, the receipt as shown does not say a discount was applied. I asked whether it was and was abruptly told "well yeah it's a $50 bucket of paint". Jimmy may have been having a rough day; however, emotions aside a customer should never be treated that way.

I was happy with the service I received here…read more The store was easy to find as there is plenty of signage. Parking was plentiful and easy. I was greeted upon entry and I told the clerk what I needed. He explained my options for exterior paint and calculated how much paint I would need. PPG sells to contractors and non-contractors alike. I purchased 5 gallons or exterior paint, 1 gallon of primer for the section of replacement wood and a few samples of interior paint. Prior to this home project I purchased paint from Home Depot or Lowe's. Since I've "discovered" PPG, Sherwin Williams and Benjamin Moore, I will not be going back to HD or Lowe's for paint. The overall customer experience is better at the professional paint stores and the price is comparable or cheaper (with your painter's contractor discount) and the product is superior.