Solid core Products, unique paint color match system, with inconsistent customer service. Stopped into PPG paint Co. today to grab an additional bucket of paint to finish my bedroom. I had made a trip there two days prior and was introduced to there unique paint color matching system where you can bring any paint color from a different company into them, and they'll be able to match it! The three walls I was able to complete over the weekend turned out great! The employee who helped my wife and I was helpful in making sure we had everything we needed.
Today's experience was a complete 180. I had the pleasure of working with Jimmy. It was very clear Jimmy was having a bad day. I can't blame him... who really does like Mondays. Jimmy was showing his frustration left and right when told by employees he gave customers the wrong paint color. Jimmy kept shouting he hadn't don't anything wrong and said they can deal with it since Clover green is close enough to what they asked for. Jimmy was also short with me when I tried to use my friends and family discount coupon for 25% off. He was struggling to figure out how to register the coupon in the computer so needed to call for assistance. When he finally was able to figure out how to do it, he said "well boy get your phone out". After I swiped my card to complete the transaction, the receipt as shown does not say a discount was applied. I asked whether it was and was abruptly told "well yeah it's a $50 bucket of paint". Jimmy may have been having a rough day; however, emotions aside a customer should never be treated that way. read more