The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.

Great people, exceptionally nice, Honest! Glad to have this…read morekind of business in town

From the owner: Locally owned store offering major brand names in the paints and coatings industry.read more

When this had different owners, one of the assistants sold me a very expensive paint meant for…read moremetal for shelves, it didn't work, and they wouldn't trade it for a paint meant for wood! They just said to buy their other std paint. Then we bought exterior paint, and while the paint was great (highly recommended by our painter), I found 2 employees to be extremely nice and helpful and one to be rude and a snob (former owner I believe and I've heard this from others, although I do think she's knowledgeable). There are other options for paint stores in our area, so please just keep this in mind and be helpful and nice!

Whether you're an old pro, or a beginner, the sales people here know their stuff. They…read morerecommended a Benjamin Moore brand paint I tried out that looked better, applied easier, and cleaned up better than any paint I've bought in 20 years. My paint job was complimented as being absolutely professional with little effort on my part. Thank you Spectrum.

They always have what I need. I do a lot of touch up paint jobs (automotive) and they mix rattle…read morecans so it makes my life so much easier! And everyone here is so nice and helpful every time. I love coming here

They are great! Refreshingly helpful and professional. Good selection, patient design and sales…read morepeople, and fast follow-through. I really appreciated their design sense. Not cheap, but quality!

Friendly staff, good selection. Went in for a shower head replacement, options limited but had what…read moreI needed. Also went for a kerosene heater before snowpacolypse hit. They had quite a few options for every budget. Happy with selection and pricing.

I have since shopped here and this time I was helped in a timely manner and was given the part I…read moreneeded at a good price. The store was well stocked and I will shop here again.

My wife and I just purchased a house in Salem, VA and will have the interior painted before we move…read morein since it is now empty.  There is a Sherwin Williams store just a mile away so we stopped to look at colors.  We were so fortunate to meet your store manager Mason!  He is amazing!!  We arrived at 5:30PM, but he still was very patient in discussing pros & cons of various paint trim lines.  Mason's knowledge and understanding of the various paint characteristics was extremely impressive.  He thoughtfully explained and clarified the advantages of different choices.  He was even very familiar with the local painter we selected and reinforced our choice and provided us with great comfort in our hiring decision. Mason provided us with sample sheets and booklets that were very helpful.  We left the store after posted closing time of 6PM, but Mason never rushed us or made us feel we were delaying his departure.  We are very happy we met Mason and will continue to exclusively use Sherwin Williams paints and Mason's expertise for all of our future painting needs.  We are new to Salem and we will emphasize to others the tremendous personal qualities of Mason as we meet new people.  Please extend to Mason our sincere appreciation for his vast knowledge, being so helpful with his outstanding customer service!!

From the owner: Your local Sherwin-Williams Paint Store in Salem, VA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.