I purchased 2 hose fittings for a total of about $30. I needed different ones from what I currently…read moreowned so I was sort of flying blind. Of course, when I got them home and took them out of the package, they were the wrong size. I took them along with my receipt back to the store the same day. The plastic shell covering the fittings was still intact and the only evidence there was that I had ever removed them was the slit down one side of each package where I detached the plastic from the cardboard backing. I was told that I couldn't return them because they had been opened?!?! They were clearly not damaged and I just wanted to trade them for the correct size. Nope. I threw them on the counter and left. I will never go back. No one in my family will ever go back. Disgustingly poor customer service from a hometown business. I'm equally close to an Ace hardware so if I need to, I'll go there. In the meantime, I logged on to Amazon and purchased BOTH FITTINGS for $7 and received them the next day. People like to complain about how superstores like Amazon and Walmart are ruining small business, but when I tried to support a small business I was treated like dirt. The funnier thing is 2 days later I went to Autozone trying to match a fuse and the employee helping me tore open a package in the same way I had at True Value and she discovered it was the wrong fuse she just taped it up and put it back. Shame on you True Value in Tell City, Indiana. You give ALL True Value locations a bad name.

From the owner: True Value has a proud heritage of supporting the growth and success of independent retailers--it's…read morehow we started, how we operate now and how we see the future. In an age of retail chains and big boxes, we understand that both retail and wholesale customers still value quality products, exceptional service and expert advice. This is the foundation of our business.

I couldn't ask for a better experience! Bernie and his team have been amazing! The meticulous…read moreattention to detail was more than I could ever hope for. If something is not exactly right, Bernie will make sure it IS exactly right! I am more than pleased with the entire experience and end result. My bathroom is beautiful! Thank you, thank you, thank you!!

Best paint available for either interior or exterior jobs and projects. I'm super impressed with…read morethe Emerald level of quality paint. Then using RVG Painting LLC. turned my project into a masterpiece.

We've been here twice..the first time was about 2yrs ago and the other was 2wks ago. The first time…read moreit was super easy to buy our paint because we had the bucket. The second time was less easy because we didn't bother to keep the bucket or make a note of its info before getting rid of it. Another mistake was not registering with the store which would have kept a record of our purchases. Lessons learned. Only one gal (Lisa) was working that afternoon, but she was super nice, knowledgeable, and patient. We were banking on the shop having our paint info so we walked in w/o any samples. We learned we were not in the system, so we talked w/ Lisa about how to get the best samples. All this might have been pretty obvious to anyone wanting to paint something a specific color, but we were exhausted that day and really wanted someone to just instruct us. Armed with ideas on how to get a good paint sample (one vertical, one horizontal) we left and returned several minutes later. Lisa was able to match the colors with high certainty and we were content to agree with her assessment. We bought a bunch of other items for deck painting and left w/ our purchases. While Lisa was helping us, she was also fielding phone calls and had partially helped 2 other folks with another guy patiently waiting. All throughout she was extremely polite and genuine. That girl was working HARD. Of course the weather hasn't been the best for a painting endeavor but at least we have our supplies at the ready.

Ahhh... the "joys" of redecorating a new (to me) place! I was greeted properly and after hearing…read moreof my situation was given recommendations for my painting project. Pretty decent pricing for what I needed to do and very good customer service made my visit a good one. When it comes time do to the baseboards and trim work, Ill be back!

Justin really saved our lives. Ok, maybe not that dramatic, but certainly saved our son from…read moreseveral years of looking at crappy walls. Went to Walmart to purchase paint for our 9 year old son's room. He wanted stop sign red. I hated the thought, but he wanted red....and when the 9 year old wants red, just shut up and get it. We put on 3 coats and it still looked like crap. Went to Sherwin Williams looking for wallpaper to cover the monstrosity. Justin talked us in to a different kind of paint. We're in heaven and he's gonna absolutely LOVE it! Thanks Justin! Not all heroes wear capes! (Pics posted out of order. First and last are Walmart. Middle two are Sherwin-Williams)