Kathy, the Assistant Manager and her crew are service excellence. We had confusion from our…read morepainter of the brand and finish of the paint needed. The team, who is extremely knowledgeable, helped us get the right paint. We have been going to Spectrum since we moved to Richmond 7 years ago, and are always pleased with the attentive, cheery staff, even when if they are busy. I highly recommend this paint store.

So, I'm a woman and paint stores are not my ideal shopping venue. I was looking forward to…read morechoosing a paint color for our new law office and mistakenly went to Lowe's not realizing that I needed a professional. Thank God that I found Kay at Spectrum Paint! Not sure if she would feel the same way (ha ha)! She helped me choose a paint color, answered my endless questions and the paint looks AMAZING! The Manager, Lynwood, is definitely an asset to Spectrum Paint. I would highly recommend you visit this spectacular team for all your painting needs.

I'm at the store at least a couple times a month. Ben Moore paint is by far the best and the…read moreservice at this store is always great!

Horrible customer service. Visited this location as a long time Benjamin Moore paint customer. Very…read morerude employees- clearly do not want to deal with customers.

When googling the nearest SW store to my house I noticed this location shows a low rating based on…read morecomplaints about customer service. You can imagine my surprise when I called and spoke with the nicest, most helpful guy who not only priced some paint for me, but also helped me look up my contractor, placed my order over the phone, then helped carry it to my car at pickup. Thank you, Hunter for your great customer service!

To the customer service folk: if you think we received a call from the regional district mgr, you'd…read morebe sadly disappointed. No one has ever followed up. We also have an answering machine, We didn't receive any correspondence. Now, I really don't want a call. I've given plenty of time, as have you!!! Lowes & Home Depot will receive my business. Sometimes, there's a good reason businesses don't do well. This is one good example. I believe I've given 3 poor reviews in 6 yr. you, a closed business & the infamous Olive Garden on Midlothian Twp. where w/ 19 open tables there was ( again ) an hour&15 min wait. A reminder you cost me hundreds of dollars.

I visit often and it is noteworthy that their Spring Clearance sales, 75% off for most things, are…read morephenomenal, especially if you get there in April when the best stuff is available. I bought a couple of great 6+ ft. wind tunnels, multiple beautiful Coral Bells varieties, multiple beautiful Lenten Rose varieties and most were in good shape, and all have lived and thrived. Their staff are very knowledgeable and helpful and everything I have been told checks out and they love my dog too. They have a great variety of non clearance plants and their prices are competitive and the healthiness of plants (and usually stock too) is often better than the garden sections in the nearby box stores, at least for things I buy.

From Lawn & Garden Supplies,Horse Feed & Supplies Wild Bird Supply, Pet Supply Store, Fencing…read moreEquipment, Propane Cylinder Fill, to Nursery / Garden Center this is the place to go. This is all under one roof and so much more. Friendly helpful staff. There nursery was well stocked and the plants looked healthy. They have a variety of beautiful annuals and perennials. Check them out.

I came into this location when I needed to get a paint match with my kitchen wall before renting it…read moreout. The guys that were there were very helpful with my situation and assisted me quickly. They gave me a quick education on the type of paint that I had brought in and what kind of paint you would want to paint in certain rooms (matte vs gloss). Very helpful! Was in there for probably 20-30 mins and got the paint that I needed for the house project. I went to this location during my lunch break back in Jan/Feb.

I love this Sherwin-Williams paint store. The manager, Michael and assistant manager, Max, are…read moreextremely knowledgable, polite, have good energy, and are very accommodating. I had a paint issue and Michael took time from his day to come to my house and see what was going on. They went above and beyond in helping me figure out how to resolve the situation. I couldn't be more pleased, especially in this day and age where customer service seems to have gone out the window. They rock!

Great paint and value. Very helpful and courteous staff. Definitely recommend over the big box…read morestores!

Wow! What a great experience! I hate painting but these guys made it about as easy as it can get…read more They helped me pick a new color for my bathroom which doesn't get much light. We went with 'White Shoulders - 1265' because it's a dark bath and they told me how lighter colors reflect more light and make it harder for mildew to grow. They also suggested an eggshell sheen to offer a little more protection against the steam from our shower. Bath looks great! We will be shopping here again I'm sure!!

Just came back from the Midlothian Tpke store so this review pertains to this store. I felt the…read moreneed to balance out the other review bc my experience was contrary to those. I was greeted on entering the store. I was asked if I needed help with anything. My project was repairing/painting a small patch of drywall where a tissue holder had come off the wall (~10 years ago and I was just now tackling the repair). I had the paint color # from the original job but was informed by the gentleman that unfortunately the finish (aqua-pearl) had been discontinued and he suggested replacing it with their closest which would be the pearl finish. The smallest container that could be provided for that finish was a quart (Other standard finishes are available as a pint). Not a problem - perfectly understandable and good to have on hand. He also recommended the small roller for applying the paint for the best blending of the repair into the original paint. (Not being a house-handy-person, I appreciate information like that even though it's probably common knowledge to others). I recommend the homeowner is the best person to keep a record of paint colors/finishes used. So, bottom line is it will always depend on whomever is working that day whether your experience is negative or positive (not unlike going to the DMV, except you have no choice, there!) It also helps if you come in with a good attitude, yourself.

My wife and I went to Benjamin Moore paint store today, 6/1,on Midlothian Tpk, in Midlothian, Va.,…read moreto seek help with paint choices for our home. The gentleman (I use the word loosely) who waited on us was not helpful and mostly rude during our visit. We took some paint samples home and later returned to the store to request a sample of the one we liked. When entering the store, the same person who we encountered earlier was behind the counter and gave an unwelcoming look. I went to the counter and he was working at a register and refused to look up at me. Another gentleman (again using the word loosely) asked if he could help. We asked if we could have a sample of a particular paint color. He said he could sell us a pint for $7+. We noted that the Benjamin Moore web site advertised smaller samples for much less cost. His sarcastic response was "Oh well guess you are out of luck". I have been a Benjamin Moore customer all my life and have never experienced such poor customer service. Will never go back. Check out Home Depot's Behr's paint. It has a much higher Consumer Report rating and you get much better customer service.