Theresa and her team always go above and beyond to tailor the gorgeous flowers to the occasion!…read moreWhether for a bridal shower, wedding, baby shower or Baptism, each has been outstanding and they will continue to be my WNY choice for all my floral needs!

My Mother in law, my wife's Mom, passed recently. I called this place because it's fairly close to…read moreSaber's Funeral home. We had a vague idea of what we wanted and the woman who answered the phone took excellent care of us. We ended up with a heart of roses with "MOM' in the center. We haven't seen it yet but I'm sure it's going to be lovely.

I couldn't be happier with the beautiful bouquet flowers. We live in Hawaii, and I'm always…read morehesitant to order something to be delivered so far away, but this florist didn't disappoint. Much Mahalo (many thanks).

I was gifted a rose October 1 and on October 20 it is still standing beautiful. One of the only…read moreplaces we can find these beautiful rare roses.

Easy to work with and our wedding flowers were so beautiful!! We looked around and their prices are…read morepretty comparable to other shops. I had no idea what I was doing but Sharon is an expert who knew what we needed without me really even telling her! Pieces beautifully out together, everything delivered as it should.

They did our flowers for our wedding. There were so many hidden charges…read more First and foremost, one of the selling points of going with them was that they told us that there was a $50 charge and for that, they would deliver the flowers and decorations to the venue, set them up, and then take them down at the end of the event. This was one of the reasons we went with this company. However, 2 weeks before the event, when we went to drop off the final payment, they added an extra $100 charge, claiming that it would be extra if we wanted the decorations removed the same night as the event. This was in direct contrast to what we'd agreed upon earlier, but with only 2 weeks till the wedding, we were stuck and had to pay it. That was the most egregious of the 'hidden charges,' but there were so many more. When we asked about drying and preserving the bride's bouquet, she told us it would cost us $300-500 and we'd have to supply the box. When we questioned why it was so much she went on and on about how complicated the process is. We decided to avoid this cost and said no to the preservation, which she made us feel very guilty about. Later when we went to drop off the final payment, we noticed that there was a preserved bouquet in a box for another customer, along with a bill for $135. When we Questioned Dianne about why it was $135, and not the $300 to $500 she quoted us, she denied that she'd ever quoted that high a price (a lie) and said that $300 would have been the maximum, and that's if she'd supplied the box (another lie). While we were finalizing the plans, they had a shelf full of cake servers and knives, all 'marked down'. When she saw my husband looking at them she said they were trying to liquidate so they were on sale at a discount (still more expensive than comparable items on amazon btw). My husband said no thank you, that the venue assured us that they had servers/knives. She tried to hard sell us, even going so far as to say "I've worked with that venue before, they don't have servers/knives, no venue I've ever worked with ever has them, you NEED to buy them." My husband called the venue on the spot and they confirmed that they had multiple knives/servers to be used for a wedding. While the decoration half of the shop was very relaxed, Dianne continually was pushing us for a hard upsell on every single thing we could. Going so far as to try to guilt us when we didn't spend our life savings on flowers. We knew what we wanted, but if we didn't get extravagant corsages for our mothers, aunts, sisters, etc, we were just terrible people. Oh, she didn't say that, but it was certainly implied. While the flowers WERE beautiful and most of the decorations were wonderful even that wasn't as expected. We'd had in our contract that our wedding arch would have TWO cloth panels, one blue and one green which were our wedding colors, however, on the day of our wedding the arch was assembled with one single white gauze panel. In addition, we were told that the flowers decorating the arch would match the flowers used in the rest of the wedding, and instead, we were given generic white flowers. When all was said and done, the sticker shock was extreme. The quoted price after our first consultation was $850, we did not add anything somehow, because of various taxes, fees, and additions that they insisted were standard, at the end it was $1,200. I would actively recommend that anyone looking at this business for your wedding look elsewhere. This was without a doubt the worst part of our wedding, and that included having to replace the best man 3 days before hand.

Judy was very helpful! I am from out of town…read moreOrdered an arrangement for my friends birthday Purchased flower arrangement online and Judy stated she would match it closely as possible Beautiful job and Judy was wonderful Thank you for all of your help!

What a wonderful florist to work with. I ordered the flowers online and then called her with a…read morequestion. She called me before the flowers were delivered with a question. The communication was top notch. The flowers were absolutely gorgeous. My friend was so happy receiving them. They were perfectly arranged with beautiful vivid colors of fall. I would give more stars on the review if I could

flowers are pretty and lasted a while, but i'm more about how the workers treat me, especially at a…read morelocal flower shop. to me, the workers (at least when i went) seemed annoyed to even get my bouquet. they asked me the color scheme i wanted, then picked out flowers and didn't even check with me how i felt about the selection... once i spoke up while they were laying them out, she seemed very annoyed, telling me that's why i should know what FLOWER i want... not just color. I don't know flowers like that, i just knew i wanted springy colors. I had her change out ONE of the flower types and it seemed like a struggle for her... overall cute shop and beautiful flowers, but not the friendliest.

The flowers that arrived looked nothing like I picked out. I wanted a Christmas centerpiece and…read moregot orange flowers.

Graser has 3 locations -- this is their Kenmore spot. I love Graser's because if I screw up (and I…read moredo often), I just come here, get some flowers and suddenly I'm a hero again! You can give them a budget for a bouquet too. Don't feel like you have to pay $16. Tell them you have $11 or $12 and what flowers you like and they will go in the back and concoct some magic for you. They also sell cards and I'm pretty sure they deliver too, although I've never used that service.

It's Valentines Day and I really don't want to say what I have to say. However, I am going to take…read morethe advice of the owner of Graser's florist who said "Well, you may not want to say it, but just say it. I have other stuff to do." So here are my issues . . . in writing. I ordered online the deluxe Teleflora's Sapphire Skies Bouquet. This bouquet (after fees) cost $107.50. I have uploaded the picture I saw online. What was delivered to my boyfriend today . . . well, just see the other photo. 1.) The arrangement is much smaller than in the picture. The owner stated that the lilies were not in full bloom and that it would look much fuller after they opened (which is a very fair point). However, the online picture has (by my count) 8 long-stem white roses. The bouquet my boyfriend received had 4. 2.) The color contrast is significant. As with all florists, I understand that some substitution is necessary (maybe a flower is not in season or just subpar). However, why would you substitute pink/fuchsia flowers for purple/blue flowers. The owner's response "They probably didn't realize this was going to a guy." Uh . . . my boyfriend likes pink just fine, the issue is . . . in the love note I wrote (connected to the bouquet) I mention purple/blue flowers . . . and there aren't any. 3.) Under special instructions, I advised that my boyfriend is working 1PM - 9PM today, and I requested the flowers be delivered somewhere within that time frame. There is something to be said for surprise and a stranger calling your name out of a group of coworkers unexpectedly. The bouquet was delivered in the morning and just left on his desk. 4.) When I went to register a complaint at Graser's florist on Amherst St., they said I would have to talk to the owner. I drove to the Graser's florist in Kenmore (the Delaware location) to speak with her directly. She gave me the recipe for the bouquet (a recipe not posted online, I might add). It apparently should contain: 2 stems of white lilies, 4 stems roses (white), 3 stems white spray roses, 2 stems mini-white carnations, 1 stem purple statice (this was substituted by the pink/fuchsia flower). She advised that I check the recipe. The truth is . . . I don't care about a recipe. I just want what I saw online and thought I was ordering. If something doesn't taste good or doesn't look right at a restaurant, then I really don't care what's in it or how it was made (I just don't want it). In defense of Graser's florist, the bouquet was "technically" correct and within their substitution policy. But I won't trust them anymore when ordering flowers because at the end of the day, it wasn't what I wanted for the love of my life. From now on, I will pay for what I can see. This may be a one time occurrence and many people have had positive things to say about Graser's florist. Please do not discount this. On the other hand, I leave it to the public to decide. Which picture would you want? Which one is worth over $100? Is the quality and value between these two bouquets equal? ~Seth

We received a fruit basket from here with sad looking fruit. Bruised pears, grapefruit with dry…read morebrown area, oranges with white, waxy spots... Instead of the name brand chocolates and gourmet goodies pictured on the website, there was cheap stuff from Aldi. Not to disparage Aldi, but if sender thinks we got Godiva and Toblerone , he was deceived. Also, the delivery date on the accompanying receipt stated it arrived two days before we actually got it. Maybe that explains the condition of the fruit. I called the number on the receipt and described the fruit, and she said she would send out a fresh basket the next day. If not for that rating would be lower. We'll see how the next one looks. Edited to say the replacement basket was outstanding, next level. Really fresh fruit and more variety. The food items were nicer quality, and more of them. Only downside was it did not arrived the next day as promised, but two more days later. I did call to say how much better it was, and thanked them for making it right.

No longer in business!! I went there wondering why my order was never delivered and the shop is…read morecompletely empty. A national company is taking orders.

Abbys' Loft delivered dead and broken roses as part of a Mother day bouquet. The delivery guy even…read morepointed out that one of the roses was broken and missing but still refused to return with a new, properly alive, bouquet. So, I called 1800 Flowers where I placed the order. They told me that Abby's Loft has a very high rate of complaint. DO NOT USE THIS COMPANY. 1800Flowers has refunded my purchase in whole but refused to find me an alternated supplier for a redelivery in the area. Owners: Please feel free to reach out to me so that we can come to some agreement that is less damaging to the reputation of your business.

What was ordered vs what was delivered. My sister has been in the ICU since Sunday. My other sister…read moreand I, who do not live local, wanted to get her a nice planter to brighten her room up once she was moved to a regular floor. We had chosen this particular item, had a few we were going between, because of the color of the bowl. It's her favorite. We had it to be delivered yesterday to her home so my niece could bring it to the hospital once she was out of the icu today. I felt so bad when she sent us a picture of it because it was NOTHING like we ordered outside of having succulents in it. It specifically says on the description that it has the BLUE bowl! It also says it has moss and shows this pretty green moss that you always find in fairy gardens. Hers? It has this ugly, stringy, Spanish Moss looking stuff. Seriously, a 5 year old could have made a better presentation than this! I never received a call from the florist about not having the blue bowls it should have come in. No communication on if these differences would be ok or not and they are NOT! It seriously looks like they shoved a few small Terra pots in to a Pyrex dish and called it a day. I always try to support local, especially in these times, but after seeing what was delivered I can honestly say the next time I will not be and will be sure to let my family that is local know not to recommend this "florist". I truly feel like I could have ordered this off Wish and still received something that looked closer to the item I actually bought.

I was just a lucky recipient of another bouquet from here. It is so nice to have a local florist…read morewho delivers stunning bouquets. This one I picked up because I was driving by already right after one of our snowstorms, so I thought I would just pop in and pick it up myself save someone the trip. Walking into the store is always beautiful, and you just know you're going to get something beautiful as a bouquet. Street parking.

Absolutely gorgeous flowers. Ordered a bouquet to be delivered to a family member on their bday…read more I'm in California and always a bit nervous to send flowers when they need to be delivered, but wow is all I have to say. I've never been happier and will absolutely be a repeat customer.