Great service! Very reliable and safe. We used the limo service for my daughters wedding and we are…read morevery satisfied. Thank you!

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

This company is top notch. We booked them to pick us up and take us to and from the airport. my…read moreflights were changed both times and the flexibility and responsiveness was top tier. Wonderful service from Emily and our driver both times was Mr Dwight and we absolutely adored him. Clean nice vehicles! Definitely recommend and will use them again!

These guys are great at making your vacation dreams come true. They've coordinated Cruises for me,…read moreDisney trips and European Land Tours. They always go the extra mile to make sure every detail is taken care of. When traveling somewhere new (or even somewhere you've been before), it's so nice to have an expert guide you in your choices!

Incredible houses on various parts of Lake Norman with plenty of beds, rooms and uniquely catered…read moreto what you're looking for - pool, hot tub, number of rooms, lake access and more. The house is stocked in the kitchen with anything you may need and the team is easy to reach and communicate with. Another awesome time here!

Perfect place to stay on Lake Norman! Plenty of beds and space to hang out. Beautiful views,…read moreclean, plenty of utensils, spices, and everything you need for a fantastic stay! Host is wonderful to work with, responsive and helpful! We will be back!!

Agency refused to release a Disney Cruise placeholder they had done no work on, which would result…read morein us losing a 10% discount. Disney confirmed that the agency must initiate the release, but the agency has refused to do so and has not provided any documentation or flexibility to support their decision. In addition, regarding our current Celebrity cruise booking, had I not personally reached out to Adam, the available discounts would have been missed entirely. Because I followed up, we were ultimately able to receive a 30% refund and an onboard credit. I've also had to follow up on several other important items that, with our previous travel agencies, would have been proactively managed without needing reminders. It's clear that MMT's level of service does not align with the proactive, client-centered support we've come to expect. The owner has refused to release the placeholder even though it's not a booking. They have done no work so it's not like they will lose anything. Kari Dillon's suggestion is to cancel it which means we lose our discount. Do hint homework if yon choose to engage with this business.

We've worked with Kelly Dickson from Marvelous Mouse Travels multiple times now, and every trip has…read morebeen absolutely amazing thanks to her! She makes the entire planning process so smooth--from finding the best deals to sharing helpful tips and keeping us updated before and during our vacation. We used to plan our Disney trips on our own, but working with Kelly has made such a difference. She takes care of everything and truly goes above and beyond to make sure every detail is perfect. We've made so many great memories thanks to her hard work, and we honestly wouldn't trust our travel to anyone else. Highly recommend Kelly for any trip, especially Disney!!

I cannot express how awesome this way! It is a must! Their uptown tours are wonderful! They are so…read moreprofessional, comforting, and AWESOME! Go do a sunset/uptown tour! Pilot Stuart was wonderful. Will do again. They went above and beyond! Much appreciative. Worth it.

Hamid has been our driver for airport trips from Davidson to CLT and back for 6 years. He is ALWAYS…read moreon time, friendly, professional and car is clean. My husband frequently travels and has odd flight hours sometimes so we must have an excellent reliable driver, and have never been disappointed with this service. Also, he is multilingual, speaking French, Arabic and English impeccably, and is an interesting conversationalist and is great with kids!