Wish this could be positive. We had very high hopes when going to Dr. Hyman's clinic. We honestly…read morefelt so blessed to discover they were located within the same state as us. However, our experience has ended on a negative note, after working with the clinic for seven months. The only way to summarize all our complaints into one is to say that the care my daughter received was not patient centered. The care is clinic centered. There's a lot of gatekeeping as far as access to the professionals. It takes days to weeks to get responses in the portal, which the clinic prefers you use as your primary means to communicate with the team. I will provide three more examples of how this clinic put what they wanted ahead of what my daughter needed. The first example was when the team initially decided that my daughter's issue was an eating disorder, not a medical issue. Her assigned doctor and team had decided this before even waiting for her lab results. And when they decided this, they had someone we had never spoken to before, Kelly, call us over the phone and tell us their opinion while my daughter )was sitting with me. they also said they need to pause her care because of this .It was not handled with any kind of care or compassion. however, when the lab results came back and showed that she was actually suffering from a medical condition, our main doctor said he understood why "someone" would've diagnosed her with an eating disorder even though she doesn't have one. however, that "Someone" was him. I also found after a discussion with Kelly that she had been led to believe before talking to us about the eating disorder that we had already been approached about it by the nutritionist and doctor. This was 100% untrue. When she contacted us to talk to us about it was the very first time either of us had heard about it. The second thing that happened that stands out, was when my daughter's doctor accused her of lying about what she was eating. When I actually confronted him on the phone about accusing her of lying, he then backpedal and called it "food amnesia". It's not that I don't believe food amnesia exists, but that's not what was happening here. My daughter lives with me, goes to school in our house, doesn't really go out socially because of her illness, and I'm telling you right now as someone who has a long history of battling these illnesses and who also has OCD, she does not lie about what she eats. And after he accused her of that, our trust in him pretty much went out the window. In the same conversation when I told him I wanted to talk more about the role her mental health was playing. he said he didn't want to. So I guess that means the doctor gets to only discuss his own agenda. The final thing that happened, was when we requested the Center to assign us a new doctor, because my daughter no longer trusted her current one. There was a lot of back-and-forth meetings and discussions and at the end of them all they made us stick with the same doctor. And as a social worker, as someone who works daily to advocate for my patients, I feel very strongly that the clinic did this for their own benefit and not for my daughters. if I had found out that any of my patients had a doctor that accused them of lying, I would've reported that Dr and denied him from providing future care for my patient. Not only did he insult her, but he didn't even reach out after our complaint to apologize. You know this was a 17 year old girl they were dealing with, not a 50-year-old woman. I could bite my tongue if I had to and try to move forward with trust, but I don't expect my daughter who's been through four years of these accusations to endure that. Anyone who's been suffering from her kind of conditions knows that you go through lots of traditional doctors before you find out functional medicine is the only hope. Those traditional doctors look at you and tell you there's nothing wrong. They make you doubt yourself enough. We didn't need the functional medicine doctor doing the same. I believe the only positive this place provided was that it ran a slew of tests that no other doctor prior had done. Those tests were helpful in getting us a diagnosis and providing us with some direction on next steps. I will also say that the dietitian, although she didn't really succeed in helping my daughter, at least tried and had a very good heart and was patient with all my daughter's questions and concerns. Meanwhile the doctor eventually told my daughter she just had to live with the situation and she would eventually grow out of it. "It's not gonna kill you." My daughter has done a ton and tons of research on her own and we know that's not true. We are now moving on and trying to find a different clinic that can truly help her. And we did spend a fortune getting care here, but we knew we would ahead of time. We just hoped that price tag would've produced better results.

I am complimenting and thanking the front end person of the ultra wellness center. particularly the…read morereception person who made me feel very welcome and was warm and gracious to me. That is the most important aspect of any medical practice

I have been stuck with severe dental pain I went to the dentist in November 21st 2023 due to my…read moremental illness and other factors that I will not share on here I cannot go through this without being under and sleeping well I've been waiting since then for this to happen still has it so I got a hold of my doctor's office at family practice Karen buck she was not in but her nurse decided to see me now I've never never met her before but I have a degree in human services and a minor in psychology and we took half a semester studying HIPAA and I scored a perfect 4.0 on both tests so I know and as I'm trying to tell her cuz this is typical you try to tell someone you've never met your history and my mental history played a big part in this so me and my mother are in this office with her and as I mean explaining this to her she says you two need to stop talking right now and listen to me mind you old enough to be her father and more experienced in etiquette as I'm trying to tell her some things which would have made sense if she would have listened to my mental health problems she called me a liar and then proceeded to tell me to stop lying all in front of my mother lucky me when I'm listening to my headset which I had with me that day when I stop it and it's in my pocket it has a built-in mic and it records so the whole conversation is recorded and because I'm the patient no HIPAA violation was done because there's no filming and it's a record to back up what was done to me today the nurse who works for Dr Karen Buck is horrible they have a two-star rating there for a reason run from that place as fast as you can and find anybody but them so she begins to belittle me tell me and my mother to stop talking says I'm a liar to stop lying I have a severe panic attack which she would have known I was prone to had she listened to me cuz she never met me my response is always been fight instead of flight but thank God I'm on a medication that has changed that part of my life because if she would have met me before that when that used to happen to me and I blacked out I didn't fly I fight so thank God for me I got out of that office quick as help and now I'm sitting home with no antibiotics because she gave me such a panic attack if I even look at her my heart will be and I'll go right back into a panic attack so now my face is blown back up with pus leaking out of my eye and I can't get antibiotics so you best believe my cousin who's a partner in the law firm I'm getting a hold of him and she's going to regret everything she said to me and that recording cuz trust me I know HIPAA back front and center I can use against you as long as it's entered as evidence and you're giving a copy plus my mother can back it up cuz she was there as a witness sorry I had to come to this but I'm warning everybody stay away from that place I don't I don't usually say this but you remember the people that were bad in Germany during the 40s well that's how the nurses and doctors act there other than Dr Kirby who was my previous doctor was an amazing doctor and I miss him so much but now I have to move on and thank God North Adams has a hospital with doctors that are not at all bought and owned by BMC which has had a monopoly on this county for longer than I can count

Called for an appointment and got in next day. My husband was a new patient, so he was issued…read moreample time to meet the new practitioner. She spent over an hour and a half "getting to know him" - I don't mean that in a innuendo kid-of-way, rather, she investigated his past medical history to get an accurate description. I was impressed. Positives? Clean facility, great scheduling, attentive staff Negatives? Some equipment out of order (SaO2 machine, scale), water cooler empty and no cups, magazines out of date and sucky, the new practitioner is just that; new. Green at the gills - ex: I work in healthcare and out of habit, often write medical shorthand/acronyms. She didn't even know TBI. Hm. And asked questions redundantly, like she wasn't absorbing it the first time. All in all, good experience. Practitioner really listens (although the second time around!) and doesn't interject her own opinion of past methods of care. When you move as much as we do, that's a plus.

Kristina Kisiel called me a liar on the phone and told me she didn't believe what I said because…read morenothing like that had ever happened before. I have never dealt with anyone more unprofessional!!! She was constantly interrupting me, yelling at me and telling me I was lying! Outrageous behavior! This is what had occurred ... After many friends and acquaintances had told us about the wonderful treatment they had received from Dr. Stephen Kisiel, DO, I set up an appointment for our daughter who is dealing with functional scoliosis. On July 31, 2013 my daughter was seen by Dr. Kisiel. She had her new patient visit as well as an Osteopathic manipulation. We were very happy with the treatment! Dr. Kisiel told us to come two more times before he was going to be out of the office in August. The front desk was having a hard time fitting us in when Dr. Kisiel came out and told them to give us the appointments. The receptionist told us that she would have to look at the schedule in more detail and call us in a couple of days with the appointment times. When she called I was told that unfortunately they couldn't fit my daughter in to the schedule. I was not happy with them scheduling a new patient visit with out being able to follow up with treatments. We were told that she might be able to getting at the end of September. I asked why they waisted our time and my money when they couldn't follow through on treatment? I also told them that I would expect the previous appointment to be null and void and we could start over when they could actually fit my daughter in to the schedule. Then I was told that they didn't operate that way and they were doing the best they could. Well that might be there best, but I'm not willing to pay for mediocre service and I expected them to comp the first treatment. I was told they would call me back. Never heard from the office again until I got a bill in the mail. My insurance company paid for part of the bill, and I talk the office and told them again what I expected. I never heard back until I called them again today. Never expected to be called a lair and to be yelled at...That office lacks integrity

Lack of any wound care other than 3 bandaids tossed on over dried blood....Maiming me for life…read more Causing subsequent visits to another er. Wound cultures, 2 checks for sepsis, multiple iv antibiotics, shots of steroids and antibiotics, many many oral antibiotics, 2 long courses of steroids, 2 organisms ate thru my tissue. Cellulitis added to a 3rd skin infection. Multiple pcp visits. Multiple emergency on call calls. Dozens of portal messages. ZERO ACCOUNTABILITY OR RESPONSE TO A COMPLAINT FILED 2 MONTHS AGO. Never even checked for a concussion. Dr Looked over my head and said "doesn't need stitches" and walked out. Back to say "ct was normal, give her a bandage and a cab voucher and have her go wait in the waiting room" FROM THE DOORWAY. Never gave concussion evaluation (which I had one and was diagnosed in Fairview) Despicable, stigmatic behavior from a medical doctor at a hospital, that houses a medical detox, in a town, full of addicts and alcoholics, at a time in the world where you can't throw a stone and not hit someone that has never been personally affected by addiction in some way. And then to not even offer an apology, let alone anything else, like a freaking response to my complaint, makes me sick.

EXTREME WARNING - DO NOT TRUST THIS PLACE…read more Your personal and private information is absolutely NOT safe at Berkshire Medical Center's HR Department in Pittsfield. I went in expecting professionalism, but instead overheard the front desk secretary, Linda Fenn, openly gossiping with another HR employee about a staff member's highly personal details. This wasn't just harmless chatter--it included things like addresses, names, and even appointment information. This is a gross violation of privacy and completely unacceptable in a medical environment. When I raised my concerns, I was brushed off with, "Linda has been here forever, we take her word over yours any day." Translation? Complaints are ignored, and employees' rights to confidentiality mean nothing here. It's a toxic, unsafe, and unethical environment. If you value your privacy, your dignity, or even basic respect, STAY FAR AWAY from this HR department. Linda Fenn has no business handling sensitive information, yet she continues to do so unchecked. What I witnessed is not just unprofessional--it feels illegal, and it should make anyone question how many people's private records have already been leaked. Bottom line: Berkshire Medical Center HR in Pittsfield is dangerous. Your personal data is treated like gossip fodder. Don't risk it. Don't trust them. Don't go here.

They just lost their brilliant PA. Good luck seeing an MD anywhere, but this PA was exceptional and…read morea great alternative. Without her, this otherwise poorly run place is not a good option. They seem to loose the good and retain the awful.

20 years and counting. Dr. Yella has always been highly professional, knowledgeable, and holistic…read morein her approach. I am consistently impressed with her patience and thoughtful responses to any health concern I bring to her attention. Each visit leaves me feeling that my health and wellbeing have been thoroughly assessed, and I walk away feeling balanced and truly understood.

Dr Yella is an excellent Doctor. Besides her expertise and diagnostic skills, she is beyond…read morepatient, kind and caring. I feel so fortunate to be in the hands of someone like her. A rare find in todays medical world. Her office is immaculate. Martha at the front desk is kind and pleasant also!

professional and completely thorough...she came highly recommended by a current patient and friend,…read morewhom she has guided through a cancer diagnosis with great care.

I'm not one to write reviews, but after my horrific experience with Dr. Service, I feel the need to…read moreshare my story in hopes that women will think twice before selecting her as their OB/GYN. I had a traumatic and very difficult delivery, which I attribute to many factors, one being Dr. Service's lack of attention and hurriedness. I expected a difficult recovery, but as my pain became more and more severe as the weeks progressed, I became concerned. I called her office more than once a week for a six week period and was continuously told my pain was normal and was to be expected. I knew something wasn't right, and was hoping another doctor in the practice would be able to shed some light on my issue. I saw another physician for my 6 week postpartum checkup and a growth was discovered. I was told I needed to have surgery, and it was scheduled for the following day. I can't help but wonder if this surgery could have been avoided, had Dr. Service paid any attention to my complaints. I have filed formal complaints with multiple people regarding the lack of care I received. Since this incident, I have (unfortunately) had to phone the after-hours line at her practice, and spoke to her when she was on-call. Instead of acting professional, she immediately became combative and insisted on discussing why I felt it was ok to write a formal complaint. Her behavior is unprofessional, immature, and totally irresponsible. The type of behavior she exhibits belongs in a 5th grade classroom, NOT in medical setting. Please, think twice and do your research (a simple internet search will bring up multiple negative reviews).

Yeah so I had my first visit with my new doctor there third one in less than a year and I've been…read moreon benzodiazepines for 15 years and it's in the medical books a typical withdrawal for 30-day use is four to five months and not to be just taken off but to be weaned down on valium for up to 6 months now this is for someone who's been on at 30 days I've been on it 15 years I really question where this guy was educated if I can find out this very information from other doctors who back it up how come he can't. Below is suggested treatment for someone who's been on clonazepam like me for 30 days I've been on it for 15 years and the guy said no you'll be fine why do you got a lawyer up just to get honest to good Healthcare I'm not asking for I didn't ask to be on it for 15 years but I should be given the right to be safely taken off it do not go there if your life depends on it cuz I've already seen three doctors that are going to sign affidavits saying that this guy is definitely letting the potential of my health and death go uncheck because of whatever Notions he may have in his head instead of reality

I had an emergency trip to Albany Med 4 days ago. When released I was told to contact my primary…read morecare Dr. I tried 3 times to call and was on hold for a total of at the very least 45 minutes before I got through. I then called Albany Med and asked them if they would send my records to my Dr. I got through, made my request and was done in 4 minutes. 45min vs 4 minutes. My care is good at family practice but trying to get through is almost impossible. That's totally unacceptable.