The service was excellent! The service representative was…read morevery professional and talented ! Solving our toilet issues has been resolved to our satisfaction! Outstanding service by a very talented service representative.

I paid about $4,000 for a water heater installation that ultimately failed inspection. The company…read morelater acknowledged that the original technician ordered the wrong unit and that the installers knew the heater was too tall but installed it anyway while trying to make it work. The unit now has to be removed and replaced with the correct model. The service supervisor initially offered a $200 refund, but I was later contacted by the owner and told that their policy is not to offer any concessions to customers. While the company is replacing the unit, the amount of time, hassle, and frustration involved -- especially at this price point -- was not worth it. I would not recommend this company.

I was looking for a plumber to fix an actively leaking sink. It was leaking into the cabinet upon…read morewhich the sink sits. I chose to contact Express Services for it's 40 minute guarantee response, and it's willingness to handle off hour work. The issue is that the "office" was closed around 3:30pm. Surprising. I left a detailed message and have not received a reply as of 18 hours later. I called twice and noticed that while they were not "open", they prominently advised callers of an "emergency" number where presumably you pay emergency service pricing. In short they did not respond to my call so I got no service. I don't have good feelings about this place.

The young man who came gave me an estimate to replace rhe insides of my tiolet or replace it with a…read morenew one. His prices were half what the previous Company had given me. he came the next day and quickly, snd very neatly, took care of my problem and left nothing for me to have to deal with.

I hired SOS Plumbing in 2025 for a water heater replacement and paid over $2,200, expecting a…read moreprofessional, code-compliant installation. Less than a year later, while selling my home, the St. Louis County occupancy inspection failed because their installation contained clear code violations, including a missing required expansion tank and a non-compliant flex connector. When I contacted SOS Plumbing, the owner told me he intentionally didn't install the required expansion tank because he was "trying to save me some money" and didn't know I was planning to sell my home. Instead of taking responsibility for the code violations, he quoted me another $800-900 to correct his own work. I refused to pay twice for the same job and hired another licensed plumbing company, paid an additional $750 to bring the installation into compliance. A homeowner shouldn't have to tell a licensed plumber they're planning to sell their home to receive a code-compliant installation. Paying premium prices should mean getting professional work done correctly the first time--not paying someone else to fix it later. Based on my experience, I cannot recommend SOS Plumbing and would urge anyone considering to think twice before trusting these 5 star reviews! Update: Since business owner replied(pretty classic "defensive rewrite of history" response): Just to be clear. please don't reframe "code compliance" as optional upgrades. Those are not "nice-to-have upgrades". they're required for compliant installation. And please stop that "budget priority" claim. That is not true. Don't try to justify omissions on your end. did not request a non-compliant installation or decline required code-compliance work. At no point was I informed that the installation would not pass occupancy inspection or that required code items were being excluded from the work performed. The water heater installation later failed occupancy inspection during the sale of my home, requiring additional work to bring it into compliance. While scope and pricing were discussed, I relied on a licensed contractor to complete a code-compliant installation and to clearly communicate any items required for compliance at the time of service. It is not reasonable to expect a homeowner to independently identify or approve hidden code deficiencies during what was represented as a standard installation. I was not seeking a "budget" or stripped-down installation. If cost-cutting was the primary expectation, I would have chosen a different contractor. The equipment installed was a Bradford White unit, which is a professional-grade water heater, not a low-cost or economy product. I specifically chose to go with this business because they have a premium brand unit available and I know this is not a budget big box store option. So please stop bringing up that "budget" claim. The business's response is misleading and not consistent with what was communicated or agreed upon at the time of service. The characterization that I declined required code-compliance work is not accurate.

I called Robert at 9:30 in the morning and he was at my house at 1:00 pm the same day. I had a pipe…read morethat was leaking in my basement he assess the situations. He gave me some options and what the cost would be with each option. The price for the job was lower then what I thought it was going to be. I would highly recommend him to all my friends and family.

Yesterday, this company came to me, for which I am writing a 5 star review…read more What I liked was the price (lower than the competition). We arrived quickly, repaired the hole in the shower and cleaned it. Carefully! I recommend and will continue to use this service.

Good Morning, I let…read morestart with the nightmare I just experience with this company twice. On Wednesday I spoke with Brittany to have a drain tech come to my residence. I received a text message indicating that the tech was on his way at 2:23pm by the name of Brandon Smith. At 3:15p.m. I got another text message indicating that Mike Clavin was on his way. Then I got a telephone call at 4:06pm stating that Mike Clavin was on his way. So, I contacted the office and spoke with Brittany again and she stated that Mike was at my residence working which was incorrect. Then she advised that he was coming from Fenton, Missouri at 3:15pm and could be stuck in traffic. Only to discover Mike was on a lunch break at 3:15pm and was never in route until after 4 p.m. Paige (supervisor) called me on Thursday apologizing for the issues I had on Wednesday and offered a free camera inspections. I informed her that I didn't want the tech from Wednesday to come out to my residence. She indicated that she would give me a call when the tech was on his way. I was asked to remove the post from Yelp. I advised that if the services was finished without issues I would consider taking down my review. But of course I receive another text message indicating that Mike Clavin was on his way. I called and Brandon answered the call and indicated that he didn't know were Paige was. During our conversation Paige is within eye sight of Brandon. Brandon indicates that he would be transferring me to Paige and never did. I disconnected the call at 11:23am. Paige returned my call and indicated that should told Brandon that she was in a meeting and would call me back within 5 minutes. Brandon never call me back to advise me of this information. Paige calls back at 11:42 which is way pass the 5 mins, to inform me that Mike was on his way. I do believe in giving people second chances but come on. At least follow through on what you tell me. Needlessness to say Mr. Kirkwood will not be servicing my residence. Maybe you all will have a better experience.

We had a tankless water heater replaced. Paul was knowledgeable, kind and clean! He did a lot of…read moreextra work to get the new water heater covered from the previous warranty. We are very grateful for his help. Also, we have hot water again! Would definitely recommend and use again in the future.

Tim is very knowledgeable. He's easy to talk to. He explained everything that was wrong and he…read moreexplained everything he fixed. We are very pleased with his work.

Gary @ Kimberlin Construction is a wealth of knowledge and has great helpful attitude!…read moreOn more than one occasion he has given me sage guidance, including today, His intimate knowledge of the St. Louis housing market saved me from making a HUGE mistake and severely overpaying for a flooded house I was hoping to fix-n-flip. I can't thank you enough Gary!!

Spoke with Gary of Kimberlen Construction about my deck having structural problems issues…read more Gary addressed my concerns and had a team come out and fix the issues. Gary spent a considerable amount of time explaining his background and foundation to correct the problem with a proper fix. Gary's abilities to make the right decisions to do the correct resolution , with safety being the primary concern was a plus! Highly recommend Kimberlen Construction for ALL household home renovations an repair!

We 100% recommend St. Louis Bathtub and Tile Reglazing. Jared was our technician and he was…read moreoutstanding. Professional and skilled! Our two bathrooms look beautiful. Thank you, Jared!

Had our tub and shower redone. We weren't pleased with the tub. The manager talked to the owners…read moreand they agreed to have the tech redo it. He did and it looks great. Nice to see a company that stands behind their work.

Thank you for the prompt response to my service request! Great customer service!…read more My review is solely based on our interactions about a potential job.

Came out and looked at my property and gave me a good bid. Showed up on the day they scheduled…read moredespite the rain earlier that morning. The workers showed up on time everyday and I mean they worked. I must say they did an excellent job on my house and I received plenty of compliments on how they cleaned the brick up and how nice the house looks. I would recommend this company to my family and friends. Vargas Masonry and Roofing is really professional and goes over and beyond the call of duty to please its clients.