Initially was 5 stars when a new build was plumb. Years later when we asked for some service we…read morewere put off b/c the job was too small. Then this year we reached out to contact us on their website for a basement finish and no response.

This company did all of our plumbing in our new build. We thought we had a water leak so we called…read morethe water company to come and check into it. The water company said that they couldn't get a good gauge on it because the meter was way too low and filled with sludge. They told us to get it fixed. I have been trying for almost 9 months to get that fixed. We also have a sewage smell coming from one of our sinks in our master bath. It has smelt like that off and on since we moved in. I have called and left countless voicemails and sent messages. No one will call or message back and unfortunately our builder is of no help. I would avoid using this company.

I have had Kyle out twice to do some work for me. The first time, he replaced a main shut off…read morevalve that no longer did its job and installed a pressure reducing valve as I had high water pressure to my house. The second time, he replaced a bad connection on my second floor shower drain that was leaking into my first floor kitchen and replaced a section of my cast iron stack in the basement with a corroded cleanout. Both times, he showed up on time, was friendly, did a professional job, walked me through the work he did, ensuring I was satisfied and making sure to answer any questions that I had. Very happy with Kyle's work and I would definitely recommend him.

I have had several plumbing companies work on my basement drain but I have never received the…read morequality of service that I received from this company. They showed a true concern for my needs. Professional through and through. This was the first company that cleaned up the area around the floor drain after the job was completed. I can not recommend them highly enough.

I hired SOS Plumbing in 2025 for a water heater replacement and paid over $2,200, expecting a…read moreprofessional, code-compliant installation. Less than a year later, while selling my home, the St. Louis County occupancy inspection failed because their installation contained clear code violations, including a missing required expansion tank and a non-compliant flex connector. When I contacted SOS Plumbing, the owner told me he intentionally didn't install the required expansion tank because he was "trying to save me some money" and didn't know I was planning to sell my home. Instead of taking responsibility for the code violations, he quoted me another $800-900 to correct his own work. I refused to pay twice for the same job and hired another licensed plumbing company, paid an additional $750 to bring the installation into compliance. A homeowner shouldn't have to tell a licensed plumber they're planning to sell their home to receive a code-compliant installation. Paying premium prices should mean getting professional work done correctly the first time--not paying someone else to fix it later. Based on my experience, I cannot recommend SOS Plumbing and would urge anyone considering to think twice before trusting these 5 star reviews! Update: Since business owner replied(pretty classic "defensive rewrite of history" response): Just to be clear. please don't reframe "code compliance" as optional upgrades. Those are not "nice-to-have upgrades". they're required for compliant installation. And please stop that "budget priority" claim. That is not true. Don't try to justify omissions on your end. did not request a non-compliant installation or decline required code-compliance work. At no point was I informed that the installation would not pass occupancy inspection or that required code items were being excluded from the work performed. The water heater installation later failed occupancy inspection during the sale of my home, requiring additional work to bring it into compliance. While scope and pricing were discussed, I relied on a licensed contractor to complete a code-compliant installation and to clearly communicate any items required for compliance at the time of service. It is not reasonable to expect a homeowner to independently identify or approve hidden code deficiencies during what was represented as a standard installation. I was not seeking a "budget" or stripped-down installation. If cost-cutting was the primary expectation, I would have chosen a different contractor. The equipment installed was a Bradford White unit, which is a professional-grade water heater, not a low-cost or economy product. I specifically chose to go with this business because they have a premium brand unit available and I know this is not a budget big box store option. So please stop bringing up that "budget" claim. The business's response is misleading and not consistent with what was communicated or agreed upon at the time of service. The characterization that I declined required code-compliance work is not accurate.

I called Robert at 9:30 in the morning and he was at my house at 1:00 pm the same day. I had a pipe…read morethat was leaking in my basement he assess the situations. He gave me some options and what the cost would be with each option. The price for the job was lower then what I thought it was going to be. I would highly recommend him to all my friends and family.

The service was excellent! The service representative was…read morevery professional and talented ! Solving our toilet issues has been resolved to our satisfaction! Outstanding service by a very talented service representative.

I paid about $4,000 for a water heater installation that ultimately failed inspection. The company…read morelater acknowledged that the original technician ordered the wrong unit and that the installers knew the heater was too tall but installed it anyway while trying to make it work. The unit now has to be removed and replaced with the correct model. The service supervisor initially offered a $200 refund, but I was later contacted by the owner and told that their policy is not to offer any concessions to customers. While the company is replacing the unit, the amount of time, hassle, and frustration involved -- especially at this price point -- was not worth it. I would not recommend this company.

Paul was able to come out the same day. Confirmed what I already thought the problem was. Price as…read morequoted. Will definitely use him again

Never again! Total waste of time. Paul's Plumbing is an absolute garbage operation…read more When Damian arrived to make the estimate (which cost $125 that would supposedly apply to the cost of the job) he took no notes and gave no receipt. He promised a receipt and estimate would be delivered by email later that day. That never happened. After three days of me contacting them, I finally got an email estimate that left out several items that we had discussed. One of those items was a hot water tank flush. They wanted to add $525 to the estimate for this service! When I refused and pointed out that a typical rate is $150 to $250, they told me it required a "special machine". That is a lie. Nevertheless, I scheduled an appointment for the rest of the service. They canceled by text 2.5 hours before. We scheduled for the next morning. They canceled by text 2 hours before. We scheduled for the next morning. They canceled by text 20 minutes AFTER the appointment time. I did manage to get a refund of the $125.

Late in the day during my kitchen demo, the shutoff valve to the dishwasher broke. Water…read moreeverywhere, so I had to shut it off. ALLN1 came out, replaced three valves for a fair price, and had me back in business before dinner time. I will definitely call again if/when I need more plumbing help.

I was visiting St Louis and helping my mother in law (who's a senior citizen out) - I called this…read morecompany - they came and said it was the toilet leaking and they repaired it- left and was still leaking- said get a new toilet- so I did- they installed it- still leaking- then said- it was the line from toilet to supply line- a professional plumber should've checked everything to find the leak. All in- $500 just in service fees- this was almost a month ago- I've asked for an invoice to be sent to us- still nothing- my mother in law has a toilet sitting in her yard still for over a month that was promised to be picked up- I would not suggest using this company- very professional and good talking- but they sure don't walk the walk- Do better- especially for our Senior citizens

I called around and finally got in touch with the owner. My job was pretty easy; snake a drain and…read more13-14 new valves (all welded). He gave me a bid over the phone that was easily half the price of some competitors. Luke came out and started around 0800. He was more than happy to answer my questions and talk me through some of the things that he saw. He finished in the time they said they would and did a great job. We will definitely be calling them for any future plumbing jobs we get.