Staff experience: Today, I was going to be in the Central…read moreIslip area so I placed an online order for pickup. They had customer appreciation discounts online as well! Our appointment (the reason for being in the area) got cancelled by the time we reached CI so my order that I just placed wouldn't be ready at all, woops! Well, I went to the store and explained the situation, and a cashier gladly jumped to my order and scanned the items in. Amazing service! Our dog and cats only eat their Redford Food Brand, absolutely love it. They have a wide range of flavors for them both and the prices aren't too bad. Plus, they have a small bakery, vet days, and fun events. Tip: sign up for an account with them and track it. You earn points for store certificates and product rewards. Super easy to earn as a pet owner.

Great place that clean and the store is brand new. They have great sales and staff all friendly.read more

My dog Louis always looks great after his groom. I love that they send me before and after pictures…read moreb

I brought my two miniature poodles in for a full grooming appointment during the winter and was…read moreexpecting a standard grooming service. I was told that I would receive a call when my dogs were ready. After about two hours, I called the salon myself and was informed that they were finished. When I arrived, it took some time before I was able to see my dogs. I was shocked to discover that both had been completely shaved. This was not what I expected, and no one had discussed this level of clipping with me beforehand. Given the freezing winter temperatures, I was especially concerned about my dogs being left with almost no coat. To make matters worse, a staff member suggested that I purchase coats for them because of the cold weather. I paid for the service and left, but I was extremely dissatisfied with the outcome. Based on my experience, I would not recommend this grooming salon. If I could give zero stars, I would.

Don't waste your time. The surroundings left much to be desired. The puppies were standoffish.read more

I went to the new tractor supply plus in Islandia at 8:40 on a Saturday morning. I went up to the…read morecashier and paid for use of the pet wash. It was $9.99 and you get use of brushes, a bath, grooming table, soaps, and towels. It was quick and easy and the employee at the register was friendly. Upon walking up to the room there were clumps of hair embedded in the rug. Once in the room everything and when I say everything I mean it, was covered in a thick layer of hair. As you can see in the photos, the bath had clumps of wet hair, the brushes in the room were filled with hair, the place where you put the towels was full of hairy used towels, the walls even had a thick coating of all different color dog hair! It was absolutely disgusting! There was not a single inch of the room that was not covered in damp hair. It looked like the room had a pack of collies fully groomed in it for the last 4 days and not cleaned once. You can tell that not a single employee stepped foot in the area of that room in days! I immediately went to the register and requested a refund. The employee graciously refunded me . I inquired when the room is usually cleaned and I was told at 7pm each night. Well clearly this had not been done as I arrived at 8:40 am and they open at 8. There is no way anyone could have made this much mess of the room in 40 minutes. Pet services at this location are a disgrace! It is in your best interest to go ANYWHERE else is you want to bathe your animal. Truly unexpected condition for a new location that opened in August!

Horrible online experience inaccurate stock information no update on orders they do not know when…read moreback ordered merchandise is coming in. Not the store problem corporate issue.

Recently went through the process of visiting local shelters and adopting another dog after our…read moreolder dog passed away. This review does not reflect the dogs what-so-ever, so please come visit this shelter to adopt and give these dogs a forever home/family. The sheer number of dogs that this facility has is massive and they have so many dogs to choose from big and small / young and old. We met a few dogs that we absolutely loved, but at the end of the day we ended up adopting another dog in need from another shelter because we felt the staff was a little difficult to deal with. When meeting the dogs, the staff seemed to hinder on the negatives of each dog instead of seeing how happy we were during the meet and greets. I understand they like to warn potential adopters of all possible negatives, but we felt like these employees weren't even "dog-people". Additionally, we noticed after visiting twice that many of these dogs have MULTIPLE pending applications but they don't seem to be in a rush to get them into a home. We understand that it's about finding the best home for each pet, but it's a little discouraging applying for a dog that already has 3 pending applications. Hard to believe not one of these families are qualified. I hope the facility can approve upon these things and give these dogs into the homes they deserve.

I was at the Islip town animal shelter three weeks ago to adopt a dog. I was looking for a dog…read morebecause my dog had recent died of cancer. I filled out their application to look at the dogs they had. After viewing the dogs, I decided on the one I wanted to adopt. They told me that they would get back to me within the week. If not I should call them back. The following week went by with no calls. I called them and was told that I had to supply them with all of the medical records of my decist dog. What does this have to do with adopting another dog. Upon hearing this, I decided to go elsewhere. Especially when they were charging $400

Absolutely the Best Place I've Ever Taken My Dog - 10/10 Experience!…read more If you're looking for a place that will treat your dog like family, look no further than Cozy Noses. I cannot express enough how grateful I am to have found this facility, especially for my unique situation. I have an almost two-year-old Belgian Malinois named Athena. She's incredibly smart, loyal, and protective--but she also has a history of extreme aggression, which makes finding a safe, understanding, and well-equipped boarding facility a real challenge. I was going out of town for just under a week and had no friends or family available to watch her. Naturally, I was anxious and stressed about where she could stay, especially since I'd had bad experiences in the past with places that didn't understand how to work with dogs who have behavioral issues. After doing a ton of research and getting referrals from family and friends, I came across Cozy Noses, and I'm so glad I did. From the very first phone call, I was met with nothing but professionalism, kindness, and an honest willingness to help. I probably called them four or five times before even dropping Athena off--asking everything from what vaccinations were required to whether her specific needs could be accommodated--and every single time, the staff was patient and thorough. They never made me feel annoying or bothersome for calling so much. That alone gave me a great first impression. I let them know up front that Athena has had incidents of aggression in the past and that she should be marked as "do not touch" or "do not approach" for safety. The staff took this very seriously, and they handled it with so much professionalism and care. On the day of drop-off, the process was smoother than I could've imagined. The kennel was freshly cleaned and ready for her, and the environment felt calm, organized, and welcoming. While I was away, I called in regularly to check on her--and not once did I feel like I was being a burden. The staff was always ready to give me updates on how she was doing, what her temperament was like that day, and whether she was eating and resting well. They truly catered to her individual needs and made the entire experience stress-free for both of us. Knowing she was being looked after by such competent and compassionate people gave me complete peace of mind. By the time I picked Athena up, I could tell she had been well cared for. She was calm, clean, and seemed surprisingly at ease considering her usual behavior in new environments. I was absolutely blown away. This facility is clean, organized, and clearly run by people who genuinely love animals and understand their needs--especially those with more challenging temperaments. I truly believe Cozy Noses went above and beyond for us. I now have complete trust in them and wouldn't hesitate for a second to bring Athena back in the future. If you're a pet owner--especially one with a high-energy or reactive dog--you know how hard it is to find a place you feel safe leaving your fur baby. Cozy Noses is that place. I cannot recommend them enough. Thank you from the bottom of my heart! -- Hailey & Athena

I recently had an emergency and needed to board my dog. I have used Cozy Noses over the past 10…read moreyears and was always satisfied. However due to health concerns and my dog now being a senior and needing medication I was concerned how he would fair this time. Cozy noses accommodated his special needs and always updated me on his status. I was able to add an extra day at the last minute with no problem. When I picked my dog up he was in good spirits and had no adjustment issues afterwards (upset stomach, agitation,change of appetite). I am so thankful for the care and service Cozy Noses gave my special boy over the years and especially now as a senior. Their prices are reasonable and add on services like a bath is always a treat. I strongly recommend Cozy Noses to any pet owner looking for outstanding and personalized care for their dog.

My 14lb Havanese can't walk today! To try to save myself a few bucks I brought her here yesterday…read moreinstead of a real veterinarian. She needed her shots updated. Not only did they mess up the charge. They put someone's else charge on my debit card. My dog can't walk on her right leg today and she is in a extreme pain. If you care about your dog DO NOT bring her/him here!!!

We took our sick cat, Ozzy to VIP Petcare and they were fantastic!! Our regular vet wanted to…read morecharge us $600 for blood work to find out if our cat had cancer or something else. VIP Petcare did those same tests for $150! Our cat had fluid built up in her abdomen and our regular vet wouldn't drain it unless we agreed to the $600 tests. VIP Petcare drained her abdomen for free. They are extremely caring and you can tell they love animals. It's not just about the money with them. I highly recommend this place!!

Been taking my pups for over 10 years for daycare and boarding! Staff are amazing, pictures posted…read moreare great and puppy parties are the best. Highly recommend

My Daisy girl had a little mishap at daycare but they took care of it right away and helped my girl…read moreout . I was very happy they took care of the situation

We recently boarded our puppy at Hounds Town of Smithtown while on vacation. Our original…read moreperspective boarder cancelled a week before our vacation, so we were lucky Hounds Town had room for our pet. We liked how they post pictures and short videos of the dogs each day on their private Facebook page. That helped ease our minds about the well-being of our pet. The daily pricing, $65 per night, is quite reasonable. We felt that after boarding for 8 days, the $30 exit bath should have been complimentary, considering she came out with dirt around her eyes and gray dust and a foreign clipped hair on her still damp underside. Yuck, but easy to rectify. Additionally, when we picked her up, we didn't receive any feedback as to how she did during her stay. Then again, we did not ask because we were just anxious to be reunited with our dog. BUT....when the next family came in to retrieve their little pup, the person checking us out raved how THAT dog was one of her favorites and she gave him extra attention during feeding time. HELLO??? We are standing right there!!! What about our puppy? Was she left to feed on her own? Did she even eat all her food at meal times? She definitely lost weight during her stay. Other than those few hiccups, we were happy with our dog's stay at Hounds Town of Smithtown.

My dog Bailey goes to Hound Town of Smithtown for doggy day care and has also boarded there. She…read moreabsolutely loves going and gets super excited when she gets there. The staff is great and knows every dogs name that walks in. I totally recommend Hounds Town of Smithtown for daycare and/or boarding.