Where to begin on a highly negative review about a pool re-do by this company? For 10 months I have waited for the main problem, a problem this company was the cause of, to be rectified, to no avail. I can only guess Dan is waiting two more months for the warranty to be over so he is not accountable for his mistake. This months call was unanswered. Synopsis~ DO NOT use this man for a pool renovation. He is a pool guy for pool maintenance only. He did well when he fixed our pool pump. Not so much for a simple pool renovation. He has no crew or techs relying on him for reputation. He is a very expensive and unnecessary middle man. He hires a crew to do the work and then leaves the customer to oversee the project. I REGRET deciding to hire him. All I have wanted and STILL want is the leveler to work! A leveler I did not even want. A leveler that was added at his cost and the crews labor because he was not overseeing this renovation. Over a month to complete, I do not lie when I say he showed up TWO times only, until final bill day. An abandoned line was not only not sealed, but perfectly mini pebbled around. To add insult to incompetence, Dan was handing me a final bill while a drain cover was being screwed on to "hide" the mistake. See pictures. You will see my hand and a totally USELESS hole with a drain cover on it (before the leveler was added) as the water was filling up to further "hide" the mistake! How did a hole like that get forgotten? Honest mistake you can think. But you see, a big deal was made of that area. It was an old line only 2' from the filter. A new designated vacuum line was desired and hope was to be put right there. But no, Dan stated there was fear of the crew digging in that area and hitting electrical lines of the pool light. We wanted no safety hazard so as suggested we agreed to the new line, at a costly fee of digging and re-plumbing 20' on the other side of the pool. Somehow the crew forgot that danger, thought the hole had purpose and left it, as they perfectly plastered around the useless hole of danger. Later when demanded to fix, they had to dig in that area anyways for their solution of making the useless hole, useful~ a water leveler. I flat out refused to have a mini pebble "patch" on a brand spanking new mini pebble plastered pool. It was admitted that a patch would show. I say that about the crew in jest. Among a communication barrier, they honestly tried as hard as they could with what was thrown at them. The customer pointing out mistakes and the biggest problem, being the absent Dan, the guy hired to do the job! Everything I relayed to him upon our planning discussion literally had to be re-communicated to the crew at each step. I kid you not when I say, he would call to tell what to tell them! Unprofessional! So now what I have is the first useless hole in the side of the pool and a useless hole outside the pool for the leveler that levels the pool water if you shoot hose water through it to start it. Then it doesn't work until you do that again. Four times Dan or the crew came out and that is what they did, blew water through it and it worked that day. As the water evaporates, it has never turned on again on its own since 11/11/14. Pics, emails & video has been sent to Dan to show that it is not functioning with out that kick start. Imagine buying a new car and you have to get a jump to start it every time. Would that be acceptable? This situation is not acceptable. Dan said he wanted me to be happy when I looked at my pool. It was lip service because I am still not happy and he will not honor the warranty (as I throw my hose in to fill the pool right next to the non functioning water leveler). I have been very patient. At this point I am pissed, two months away from the one year warranty expiring, wondering if legal action is my only avenue. So since I have to waste my time writing this review I think it pertinent to add more mistakes for you to consider if you consider hiring this company and as I said, I lay blame on Dan's shoulders for not being present as HE was hired to do the job ... -Be clear on what grout you want. My mistake maybe, I assumed the grout would be white to blend in nicely with the light blue plaster. It is literally cement grey. Cement, as in used my skimmer basket to strain the rocks from cement and used as grout. The white water line shines brightly against the grey cement grout. -Later mentioned I need a skimmer basket as I don't have one. When pointed out what mine was used for and where I seen it last in the garbage pile, a new one magically appeared. -Another dead line, an abandoned aerator line, was also forgotten to be sealed and covered to the point of being PERFECTLY tiled around. Was fixed. And by now crew and customer is super frustrated and tense. Dan? Nowhere to be seen. Oh there is more! But there is a cap for writing on here (see pics). I hope to come back and say he fixed the problem! Doubt it after this review. read more

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It took him a year to respond to my post and this is some sort of back handed apology I think...for some reason stating that I have a low income or that I am on a fixed budget. I see there are a whole two positive reviews on here! Wow... There are a lot of pool companies in the phoenix area. Im not trying to refer anyone in particular but I would guess there are many better than this one. This all came from one bad experience. The explanation of the experience I gave was correct. The situation was handled very poorly by dan and this response to a post on yelp, which had a few more lies in it, just calls his character into question a little more. I've left this alone for a year now, I had one bad experience and explained it just to let other people know of what I went through. That is the reason yelp is here Dan, to give examples of good and bad experiences. You responding in this way just shows your lack of integrity and capabilities as a business owner. If you do use this company good luck and I really do hope dan has improved on on the way that he conducts his business because all I see is lies and trying to cover up the mistake that he made in past. I thought this was over but him questioning my integrity is not right. His pool tech never came by that week to find a locked gate, he simply did not show. He did over charge me and became very defensive upon me even asking about it. I just can not believe he would say some of those things that he did in his response. It is very disappointing that a childish response to my one year old post was something that dan felt he needed to do. read more

Dan was just at our home taking a look at an apparent electrical issue with our pool pump. He was able to quickly identify where the problem was, and refer us to another business that deals with electric pool issues. I'm very please with Dan and Shimmering pools for a few reasons.. 1) He answered his phone one the first call! (that's always reassuring) 2) He came out less than 24 hours after we called, and was very flexible with our schedule. 3) Promptly identified the issue and gave us his recommendation 4) Asked for us to follow up if we needed another recommendation. Dan and Shimmering Waters will be our go to pool guy from now on. We previously would go directly through Leslie's but found the wait to be usually 4 days to a week or more. That's just too long when it's this hot outside and you pool need attention! Thanks Dan. read more

Listen. I dont write a lot of reviews on here, usually when a company is really good or really bad, Im a very busy person with a very busy life and it is a rare occasion for me to get on the computer, I was having problems with my pool pump that I just couldnt figure out, I spent 2 weekends tearing my motor apart, changing every seal and O rings to no avail. I finally broke down and found Shimmering Waters here on Yelp and gave them a call, Dan came out and I swear on my grand child's life that he diagnosed the problem within 10mins and told me how to fix it. I asked Dan how much do I owe you for coming out. He told me nothing just give me a call when you have a real problem for me to fix. I did what he told me and now my pool is running awesome, thank you Dan, you have a customer for life and anyone else that asks me to recommend someone. read more

I just bought a new house with a pool. The pool was not in a good shape, since the previous owner didn't take good care of it for a while. I called Dan and had him come to take a look. He gave us a fair estimate and explained to me what needs to be done. He cleaned the pool and came back to installed a cleaner. I paid the invoice thinking that his job was done. But no, he came back few more time to check on the pool and did more work on it to make sure that it gets back to good shape. It's been more than a week since his first visit. As I am writing this review, he is calling me to let me know that he was there to take a final look at the pool and give me more caring instructions. I am really happy that I chose Dan, because he is reliable and responsible. He is always willing to help and take care of his customer. I recommend him to anyone who may need a pool serviced. Thanks Dan. read more

Great work completing repairs required by relocation company when we were selling our home. When the relocation company requested more documentation/repairs, Dan provided what was needed for us to move forward. For pool services in the Phoenix area, I highly recommend Shimmering Waters! They go above and beyond to make sure your their clients are satisfied. read more

Dan is a wonderful person to do business with. He helped me put my pool back together for a great price. I have been without my pool for about 6 years and I finally got it back in working order. He totally remodeled the whole thing. I got a new filter and pump to go with it as well. I would recommend him for all my pool needs. read more

Shimmering Waters Pool Services - Pool Cleaners Near Me

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Dan is great! Pool service is awesome and they send pictures each time they are here!!

Communication and customer service is amazing! We are moving to AZ from PA so it's all been distance communication but Dan and Ryan call, send email and pictures of what they did. Great company! Hard to find great customer service anymore, they have it and know what they are doing. Thank you! read more

After calling 20+ pool companies (whom none of them would answer the phone because it was Saturday) I called Shimmering Waters and Dan answered the phone. He was kind, prompt and got me on the schedule for that Monday. He showed up promptly and on time. He was fast, efficient and very well priced. If I wasn't moving out of state this would be my forever pool technician and service company. Thanks Dan. Appreciate you going out of your way to squeeze us into your schedule. read more

We were very happy with the service we were getting, Our tech Miles was slacking after a couple of months and Dan came to the rescue and picked up where Miles was lacking. I ended up in the hospital in November, January and again in February because of this we did get behind on 2 payments which Dan understood....in my husbands words, "a good guy"! Today my husband is in the hospital in the Cardiac Unit as I type this review.....I just got home an realized this was the weekend we were supposed to have the pool Acid washed. Dan quoted us $150.00 to do and Acid Wash on our pool, (because Miles had been slacking and he would give us a discount of 50% off) he gave me the date of the last weekend in March that he was available. While I was in the hospital I was finally able to respond to the text message he sent me.... he did not respond ...once out of the hospital I sent another text message NO response. Sent a message stating that I could not see what my outstanding amount was on his payment program (intuit I think it is) and then he DID respond via email with the outstanding invoice so now we have been completely paid in full. I highly recommend a new accounting software that customers can actually see payment history on.... its an on-line world these days I called Dans cell phone at the beginning of this week and said I understood that we were behind but I had been caught up and that I needed to confirm if we were still on for the Acid wash and if he could respond to me EITHER way, and that we understood (and had no problem) with paying him that day. Very VERY disappointed... read more

I called Shimmering Waters, because I was having trouble with the sucker as it was not working, after I had tried several things. I sent an email request, later in the evening and i got a response immediately from Dan. Dan came out, was very friendly, explained everything in detail, was thorough, answered all my questions. Most importantly got the sucker working and reset the timer to run longer. Plus, he only charged me half of the service call fee.... Great customer service!! Will definitely call them again. read more

They have been so helpful to show me how to use my pool equipment and doing a stellar job with keeping my pool clean. I would highly recommend, so happy with their customer service. read more

I had a problem with my pool I don't even know what this guy did but he fixed it I would recommend this guy as well.

Dan is the best let me tell you. I am a clueless pool owner and he always has answers for me. He is dependable, friendly, and affordable. Highly recommend him and his team for all pool needs. read more

Run far away from this company. All serious work/pool renovations are done by day laborers, not pool professionals. The quality of work is absolutely terrible and consider yourself fortunate if your property has not been damaged as a result of their work. The owner will put you off, conveniently forget conversations and string you along indefinitely. This company is simply not equipped to handle anything more than the most minor pool repair. Hire at your own risk. read more

I am using Shimmering Waters services for over years, and I recommend their amazing service.

Dan and Ryan are fantastic and have been to my house multiple times to assist with basic issues since I'm a first time pool owner. They've gone above and beyond and I would recommend them to anyone. Also, they are extremely competitively priced. read more

Dan was very, very helpful & arranged for workers to fix spa tiles that had come loose. After an inspection, it turned out to be a bigger job than initially expected, so he arranged for a tile setter to come by two days later. The workers were courteous, on time, and thorough. Much appreciated Dan, and I will definitely keep you in mind for my future pool needs! Sincerely, Chuck Y. read more

Best pool service ever! I have several pool services in the past and I am going to keep Shimmering Waters. They are reliable, coming every week on time. My pool looks the best I have ever seen it. AAAA++++ service read more

Do you want to empty your own skimmer baskets, brush your own pool walls and steps, skim your pool and vacuum it yourself, but pay FULL price for FULL service you will absolutely not receive? If so, then Shimmering Waters Pool services is the company for you. This company boasts that they are a full service company. They even go so far as to capitalize FULL on every page of their website. Unfortunately, full-service or even partial service is not what you will receive. My pool service person shows up occasionally, sporadically at best, and when he does bother to show, he provides chemical services. He is here for less than 5 minutes and does not even empty the skimmer baskets. And don't even think you will be offered a refund when he does not show up, the owner will shrug it off and give you a, "Hmmm... He shouldn't be doing that, "I'll talk to him again." Or "We'll try better next time". Even better, he'll try to tell you that they take the week of Christmas and Thanksgiving off (which they charge you for), so maybe that's why you haven't seen the pool person around. He told me this in May, so I'm not sure how that can be relevant when I receive pool service approximately 3 weeks a month at best, throughout the year. My neighbor fired them quite some time ago, and I guess I should have as well. read more

Dan has become my go to person for pool advice, information, and servicing in the valley. After getting a couple quotes from him and comparing it to companies we've used in the past, I really value his opinion and trust his feedback. If you are looking for someone super knowledgeable that does a terrific job then Dan is your Man! Thanks Dan, we appreciate you. read more

Contacted Shimmering Waters to start weekly pool service and they came out promptly and began services. I have never owned a pool before so Dan was kind enough to explain to me everything about the pump and cleaner and everything involved, very helpful. Some parts were worn out and Dan replaced them asap and got my pool into top working condition. I would definitely recommend Shimmering Waters Pool Services! read more

I have been through many pool companies for cleaning, repairs, etc until I discovered Shimmering Waters. I have had them as my pool cleaners for about a year. They are professional, their work is superb and they are very friendly! I don't even have to wonder & worry if they are going to show up on the day they are supposed to for cleaning, like I had done all the time with the prior companies I hired. There just aren't enough nice words to say about Dan and his company!! Thank you Dan and everyone at Shimmering Waters!! read more

Apparantly the owner, Dan has an unstable personality. he freaked out on my daughter when she questioned a $99 charge when the only thing his tech did was show up and inform her she needed a trap door because of floating debris on her pool that will not suck through the pump. And he was going to leave. She questioned if maybe there is a clog somewhere, and only then, after her suggestion, did the tech check the impeller and found a piece of debris and pulled it out. hummmm, go figure she had to tell the tech how to do his job. even though the flow was better at the time, today the flow is now back to the way it was before they came out. just wondering if there is a clog somewhere else? the company doesn't seem interested in getting to the bottom of the problem. In addition the tech lied to his boss and said he checked the impeller before she came outside. Well, how did he do that if the gate was locked? She was watching him sit in his truck outside from her office window. She had to go outside to unlock the gate and let him in. Sounds like a lot of dishonesty to me. What else might a tech do when your not looking? She has no problem paying a service call fee, but she was never informed there was a $99 charge just for them to show up. High price to pay for her to make a suggestion to the tech how to look for a problem, and then find out he's a liar and giving his boss false information? And then experience the owner's attitude about the charge? Don't waste your time with this company, seems by the reviews they pick and choose which jobs they want to handle and then if your lucky they will take care of your needs. Wish she would of checked out their credentials better before calling them. read more

After inquiring with 10+ pool companies, Dan provided the best price on a new cartridge filter. Dan was very responsive to all of my calls and messages. He arrived on time and completed the installation as promised. I'm extremely pleased with the new cartridge filter now. My pool stays super clean now! I ended up going with his recommendation, Hayward C4030 and it's been fantastic. He even recommended a new pool vacuum, The Pool Cleaner by Hayward and it's been fantastic. My pool is looking better than ever. I highly recommend Dan and his services. Thank you Dan! read more

Dan is awesome!!! Friendly, professional and incredibly helpful. My pool is gorgeous thanks to Shimmering Waters Pool Service!!

Dan was knowledgeable, patient, and helpful. He carefully explained the details about pool maintenance and helped me feel comfortable as a 1st time pool owner. Rich does my weekly service and he always keeps the pool sparkling. I am very happy with the company and plan to use them when I resurface the pool this winter. read more

Dan and Shimmering Waters has been my pool maintenance company of choice for over two years now. His crew shows up on time, as expected and maintains my pool and filter system for an extremely reasonable price. I have never once had an issue with my pool water since Shimmering Waters has taken over my weekly pool service and in fact I have felt quite confident recommending this company to other pool owners for regular maintenance service. Thanks to Dan and his crew for making my swimming seasons worry free. read more

I hired Shimmering Waters pool services because I was unhappy with my previous service providers. I felt that my pool was just not cleaning the way it used to and my old provider was very unresponsive. When Shimmering Waters took over, they identified the problem and even suggested before I have them fix it that I contact the original builder to see if it was still under warranty. It was! I saved hundreds! It would have been easy for Dan to charge me and never mention that. That's integrity! Dan and his team do an excellent job. They answer all of my questions. The service is consistent. Communication is good. Repairs and such are done well! I would recommend Shimmering Waters without hesitation! read more

We bought a house with a pool and they did a great job with cleaning the filter and getting the pool running good again! MUCH Appreciated!

Honest very reliable guy, rebuilt my pump for minimal cost, tried them all in wickenburg this guy is the best!

Unreliable. Dishonest. Sketchy. Rude. Unnecessary monthly charges on virtually every single bill. They leave a cleaning tag but don't actually clean. They claim there have been times they couldn't access the yard & have rang our bell. We have cameras & they have never even been to our front door. Once I informed them we needed a more honest reliable company they came for their final service and did nothing. Simply entered our yard and left a tag. When I sent pictures of the filthy pool, filters etc to the owner he responded with another nasty text (there have been several) and said goodbye. If able I'd give them ZERO stars. Lastly, cameras catch all things. Like when Dans employee didn't come to our front door trying to gain access on more than one occasion. Didn't sufficiently clean the pool on multiple occasions. Cameras also caught said employee entering our yard, leaving a cleaning slip, turning around and exiting the yard without doing a thing. Either the employee lied to Dan or Dan lied to us. Pathetic work ethic all around. read more

All I can say about Shimmering Waters is OUTSTANDING!!!!!! They are one of, if not the best pool companies out there. I have had them clean my pool for too many years to count, and like all pools had a few problems and they handled them fast and efficient with little down time for swimming. They are extremely friendly and could go on for days about them. If you are looking look no further, Shimmering Waters is the last pool company that you will ever have to come out to your pool. read more

DAN IS AMAZING! Even after reading the negative comments i still called and he was so awesome. Told him what was wrong, asked me a few questions and then told me what i needed to do. Even took the time to call me back even though he was in extreme pain from a tooth. Highly recommend him for all your pool service needs!! THANK YOU DAN! read more

After getting nowhere with other pool services that never returned calls, I went on yelp to find a service that could get the ugly green water in my spa clear again. After reading the glowing reviews, I called Shimmering Waters. Dan answered the phone right away and set up an appointment. He came out and drained and cleaned the spa and suggested I might consider switching from the current salt water system to chlorine. I had been thinking it would be too expensive to make the switch but was surprised when he showed me how easy it would be. He also found a few leaks that needed to be fixed. He was very patient with me and took his time explaining how everything worked once the new system was in place. I highly recommend Shimmering Waters pool service. Dan and his crew are friendly and a pleasure to work with. read more

Dan has been fantastic. My pool was a green mess and he came out and has been working to get it back to normal for a week. Dan is responsive and is reasonably priced. I'm so thankful to find someone that really knows what he is doing after going thru numerous pool "experts" who told me they could fix the pool but just put some chemicals in the pool, took my money and never heard from again. Dan is a life saver read more

This company is terrible.. Prospective customers shouldn't have to work so hard to get their business.. Its ok, I took my business somewhere else where they actually return phone calls and show up on the time they promised. read more

My dad passed away about a year ago and his pool needed to be renovated in order to sell his house. True some customers are difficult, but I had a couple of concerns that were brushed off as not their fault ( sprayed decking that glued down security shutters that then had to be replaced, installed a used pool light that had to be replaced, left plaster residue in several places in the yard ) to top it all off Dan personally assured me they would finish the job right so I paid him, so he could pay his workers and He walked off the job leaving me with substandard work and and unfinished pool. I lived out of State , my dad had recently passed. Shimmering waters may give you a good quote, but don't be deceived by the dog in the add. I do not recommend this business at all. read more

We were with our prior pool company for 6 years that went through some personnel changes. My pool was pretty much green all summer and they just kept coming out and shocking it. Finally had enough and called Dan. He drained the pool, acid washed it, gave me an update on my pool condition. We signed up with monthly service. My pool has never been so crystal clear. They are here when they say they will be and do what they say they will do. Very easy to work with, nice people, and they know what they are doing. What more can you ask for, oh yes they are reasonable in their pricing. Highly recommend. read more