Cancel

    Search

    Shimmering Waters Pool Services

    4.0 (83 reviews)
    Closed 8:00 am - 4:00 pm

    Request a quote

    Response quality

    Excellent

    Services - Shimmering Waters Pool Services

    Pool chemical testing and balancing

    Pool draining

    Shimmering Waters Pool Services Photos

    You might also consider

    More like Shimmering Waters Pool Services

    Recommended Reviews - Shimmering Waters Pool Services

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This review is coming from the fact that Dan decided to take a shot at me over text so I'd like you guys to know the kind of person he is and the kind of business he is running. I reached out to Dan from a friend referral because the bad storms we get in phoenix turn our pools green. I told him about my situation and was very responsive and tentative to helping us out. Ryan came out quickly to do an evaluation on the pool and it needed some work. Filters hadn't been cleaned, needed a drain, etc. Overall cost was 646$. I even tipped Ryan on the Side $100 for coming out over the holiday weekend!!!! (November 24). Then I informed Dan I'd like to start a monthly service which he told me was $110/month starting 12/11. I informed Dan that I would like to continue services even though I had to move to the Gulf Shores so I had a tenant move in. This is where it began to turn to crappy service, I don't think my pool was up to parr with his standards or the fact that I was gone, I'm not entirely sure. But I started to get multiple invoices for different number multiple times in the month. I reached out to Dan and he had told me I was past due but every invoice I had clicked on in my email said "Paid". I asked him to send me an itemized breakdown of the charges but these were charges I did not authorize. He of course was trying to upsell me on stuff and the only other separate invoice I should have had was 110$ for filter clean which I told him I did not want to do a second time, and to let me know before hand if they did anything extra on top of the monthly service which is 100% why I'm considered "late" in his eyes. Now the invoices I'm going to attach were twice a month for different costs which made no sense to me so instead of arguing with Dan I paid both invoices separately and asked him when he could resume the services. He never responded to me and my tenant asked me where they have been because the last time they serviced the pool was 1/29. So from 12/11-1/29 would be 220$ correct? No I got three separate invoices for 233.32, 239.18, and 225.18. So monthly total of 697.68? This happened in December as well. And then they sent more in February after not coming out to do the service. Now after all this confusion, I reach out again to Dan asking what's going on and he told me that accounts after 30 days passed due are suspended. I'm thinking okay cool let me just catch this up for whatever reason he needs to come back and service the pool, but absolutely not he said he filled my spot instead. These text conversations will be posted here so you can see there was no communication of a cancellation of service- but wait I got a demand for payment from Dan personally on 2/21. Saying "Service is suspended until payments are made. We do accept credit cards." So where is the cancellation Dan? I have an email thread of him saying what was due and it sure wasn't what he had told me. So today my response from him was "Unprofessional? How late was i with the service? You asked on the phone if i has stop service and i told you we had. We serviced the pool on time, can you say that about payments? Service is suspended, stopped, canceled however you wish to phrase it. Good bye!" After I questioned him on how confusing the invoices were, after I paid him all of the money for all invoices, and asked him why he was avoiding my questions. I did tell him this was unprofessional because it is. No notice of cancellation but "give me my money" type attitude is crazy without explanation. Some response from an owner of a company. Instead of talking with me about business and how to figure this out he really just didn't seem to care and I personally don't want someone like this around my house anyways. Now I know Dan is going to hop on here and try to make me sound stupid because I didn't understand invoices, but simple matter is nobody deserves to be treated that way, regardless of the situation, be a man of your word and own it, and if a customer is confused maybe take a second to help them understand what is happening. Instead of belittling them saying "well I was never late but you were". Crazy that I have to write this but it's best everyone knows this dude has a snotty attitude and will cancel you without explanation. Sure Dan maybe I was late on something but instead of sending a bunch of invoices that say paid - help a paying customer out, can't come on here saying you don't have your money because you do buddy! Best of luck to you pissing customers off. Also live update he serviced my pool for 1.5 months and it's already back to green! Picture attached as of 3/11. So all these 1 star reviews of them just throwing shock in and not testing waters, YOU'RE RIGHT. Find someone else.

    Rust stain from the rebar.
    Kris G.

    We had the pool drained and cleaned but also repair work was done as a piece of the rebar tie was starting to come through the pebble tech surface. Dan the owner was attentive, communicative and completed the job in just a couple of days. We're now ready for the heat and approaching summer!

    See all

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Shimmering Waters Pool Services

    Good Afternoon! Do you do maintenance/cleaning on commercial pools? Located in a condo complex in Central Phoenix.…

    Thank you for asking but we do not provide commercial services.

    Any possibility in doing a pool up in lake Havasu?

    What needs doing?

    Do you repair Dynasty hot tubs?

    We do not, sorry.

    Don’t See Your Question? Ask Away!

    Review Highlights - Shimmering Waters Pool Services

    We arrived here as totally inexperienced pool owners and Dan and Ryan have helped us every step of the way.

    Mentioned in 50 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Pool Cleaners 1,484 times last month within 25 miles of this business.

    Verify this business

    Island Life Pools & Spas

    Island Life Pools & Spas

    (170 reviews)

    Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

    The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

    Phoenix Pools and Ponds

    Phoenix Pools and Ponds

    (4 reviews)

    Service started off fine. Sure there are missed services here and there, sometimes with…read morenotification, sometimes without. Priced competitively and Matthew Hall was friendly and sent service reports every time he would visit. When he would miss a service in summer, the pool would grow algae and then he would charge me for the algaecide that was needed due to his missed service. About 4-5 months ago, service started being more sporadic. He often wouldn't notify me he was going to miss service. Recently, he went to the pay per visit model with chemicals not included. So when he missed a visit, he shouldn't charge you, right? He still did, and I had to ask for the days to be taken off the next invoice. Chemicals are expensive, I get it. But the pool service when from $100 to $135-160 per month. And now he has stopped all communication and has not shown up for service in 2 weeks with no notifcation. I would not recommend Matthew's service. There are plenty of other services in the valley, stay away from this one. The company is now called Triple P LLC.

    Communication and follow up very poor. Talks a great game with no execution. When we had an issue…read morethat blew a fuse he blamed the timer. Did he let us know we had an issue with details..Nope. He seems to be very vague with short answers. We came back from Vacation to a fuse that was blown and destroyed everything we had in our garage fridge. Does not take ownership for issues he caused by a bad install.

    Boulder Valley Pools - Pool, after resurfacing

    Boulder Valley Pools

    (74 reviews)

    I highly recommend Boulder Valley Pools!…read more The level of professionalism and thoroughness from Paul was exceptional. I had issues with both my vacuum head and hoses and Paul took a lot of time to explain exactly what was going on with my pool setup. He walked me through how the equipment operates and pointed out warning signs to prevent further issues. Paul genuinely cares about the quality of his work and even followed up shortly after the visit to verify that the system was running smoothly and that I was completely satisfied. If you are looking for a reliable, knowledgeable, and customer-focused pool service, look no further!

    1 Star Extremely…read moredisappointing experience. I contacted this pool company because I needed a basic quote for a crack in my pool. I was told someone would come out to take a look, but no one showed up. I called again and was told they would come out the next day. Again, no one showed up. I then received an apology and was told I was penciled in for Tuesday and that they could probably provide me with a quote if I sent pictures, my address, and my personal information. I did exactly that and provided everything they requested. Still no quote. I eventually called again because I never received the promised email. I was then told that they thought they had already given me the quote. They hadn't. And, once again, no one came out on Tuesday as promised. At this point, it was just excuse after excuse after excuse. I spent my time making calls, sending pictures and information, and trying to accommodate their schedule, only to never receive the basic service I originally requested. I honestly don't understand how this company has so many positive reviews based on my experience. Regardless, I would never use or recommend this company. If getting a simple estimate is this difficult, I certainly wouldn't trust them with an actual pool repair.

    Shimmering Waters Pool Services - poolcleaners - Updated September 2026

    Loading...
    Loading...
    Loading...