When I initially began coming here in early 2021, everything seemed to be going well. I had really…read moregood hygienists and received good feedback as well as sound advice on how to better take care of my teeth. Lately, it seems like I am getting up-charged every time I come here. This office cleaned out my flex account last year, but problems persist. They're saying I may need to come out of pocket another 2 grand due to more gum problems (which I thought were corrected my previous visit which cost over a thousand dollars). Also, just when you think you've paid your entire bill after cleaning out my flex, these mystery charges seem to spring out of nowhere and because I got billed the next calendar year, my FSA will not accept the payment. It started out as a friendly relationship but now, they seem to approach healthcare like used car salesmen. I have already switched dentists.

I had a disappointing experience with Stonebridge Dental due to poor communication and…read moreunprofessional behavior from both the front and back office. When I scheduled my filling appointment weeks in advance, I was quoted about $50 out-of-pocket and required to leave a $25 deposit, which already seemed unusual for a small procedure. I paid it anyway. When I arrived for my appointment and was already in the dental chair, a back-office staff member came in with a new quote of $100. This was the first time I was told of any change, and the quote did not even reflect the $25 deposit I had already paid. I calmly asked when they realized the cost would be higher than what I was quoted. No one answered that question. Instead, I was repeatedly told, "This is insurance," in a dismissive, condescending tone. Rather than working toward a solution, they chose to reschedule my appointment. I requested my deposit back and decided not to continue care there. I had driven in from Oklahoma for this appointment, making the situation especially frustrating. As I was leaving, the staff member who originally booked my appointment smiled broadly and said "bye" in a way that felt clearly sarcastic and unprofessional. Mistakes happen, but clear communication, accurate billing, and basic professionalism matter. Unfortunately, this office fell short.

Dr muller is a wonderful person and very carrying dr, she is very knowledgeable about her work…read more Staffs are always friendly, helpful and professional. Facility is always clean, sanitized. TV and the entertainment system is above and beyond. Always there is a give a way bag after each visit.

Overall my experience here was less than expected. I have had no ability to get a cleaning done due…read moreto their ever changing schedule and being booked months out, and the emergency care I received left me in pain and ending up getting a root canal and even that did not remedy the pain in total. It took MONTHS to not have pain daily after repeat adjustments and multiple temp crowns. I had a break so likely the trauma caused would have resulted in a root canal but I don't feel like they were conservative in their approach with me and my tooth was filed down to nearly nothing. Another dentist mentioned this could have caused the delayed healing and extended need for time to reduce inflammation. I have days even still that the tooth does not feel right. It's been about a year. That isn't a good feeling with having spent thousands on ONE tooth. This was my first crown and I have good teeth and hope to never have to be back in anyone's office for another but I have thankfully found a good dentist that I don't have to question.

Where do we start? *Told my husband he had 3 cavities…read more.. Nope no cavities!! *Assistant asked me questions, yet when I was answering her questions, she rudely said, "when you stop talking, we can start working on your mouth". Neither hygienist were the friendliest. *Had a crown fall off. Went in to have them put it back on... she apparently did not clean all of the cement out, so crown was higher than before. He had to file the crown down to have my bite right. *They told me that black on my tooth was just minor outer damage and nothing to worry about.... Nope, Deep cavity.... Then later told me damage was so bad that I needed to get my tooth pulled, then would have to get an implant and they would do it and pushed me to get it done asap!! Nope, only needed a root canal. *Then when I contacted them to let them know that we found another dentist so to remove us from their contact list, they contacted us to tell us we had credits! What?? How long were they holding on to this money? Note: if they tell you that work needs to be done, Get a second opinion!

Wonderful experience, went here after having a very bad experience at another dentist. I was so…read moreterrified but they put me at ease and took very good care of me. My whole family goes here now! Adorable husband and wife team.

Update: Just came home from my evaluation for my daughters braces. I was ready to have them place…read moreon my daughter, since we're just using her retainer currently. The doctor (who is very patient with my daughter) suggested, I wait until my daughter baby teeth are gone before putting braces on her. I appreciate their honest opinion and the fact that their not trying to rush me to put braces so they can make money. You have a loyal customer in my family! Love, Love Mckinney Orthodontist. I went to them as a second opinion, since the first orthodontist quoted, $5000 for my daughter braces. Mckinney Orthodontist saved me $3000. Affordable is an understatement.... I would highly recommend. There staff and Doctor are professional and caring. I can't say enough about this office. The receptionist goes out of her way for her customers. The dentist were very patient with my daughter. We ended up just needing a retainer for right now. We will be back for hers and my youngest daughter's braces. Thanks again

Great team and helpful staff, always ready to answer any and all questions, highly recommended,…read morebest prices in DFW area, will definitely return.

Run..from this place when they tell you you need a deep cleaning, you have gum issue (we cannot…read moretreat it) you need surgery which is a referral. This place went down hill and became a scam corporate Dental office.. They use to be good for a round two years I was a two year patient till they said in year two cleaning aren't working you will have to have painful tooth surgery also you need to a deep cleaning which will be $650. I laughed in my head and told them I am getting a second opinion. They nearly threw me out of the office and got really rude. I got the second opinion from my original dentist of 12 years in another state. No issues, not surgery, just the normal gum cleaning which I was always getting. Should also be noted the main Dentist left the office, and the better of the two hygenists (the one that was honest to patients).

I went in for their $59 "new patient special" a cleaning, exam, and X-ray. What I got instead was a…read moresales pitch. They only did the exam and X-ray, then started poking at my gums, rattling off numbers, and telling me I had "gum disease." When I asked about the basic cleaning I came in for, they said they'd be "doing me a disservice" by doing just that. Seriously? How about earning a patient's trust before trying to charge thousands of dollars for a deep cleaning? To top it off, after "running the numbers," they told me a simple cleaning would cost $250. And after sitting in my car and reading more recent reviews, I realized it wasn't just me. This is a pattern. If you're considering this place, don't walk run the other way. Your teeth and your wallet will thank you.

I genuinely can't say enough good things about Prosper Family Dentistry, especially Dr. Summer. The…read morecombination of technical skill, attentiveness, and care has completely rewired my understanding of what a dental experience can be. I didn't even realize I was an anxious dental patient before coming here -- I just assumed all dentists were uncomfortable, dismissive, and something you had to "get through." This office is the exact opposite: * They explain everything and even test tools (like the drill outside your mouth) first so you know what to expect * They actively watch your body language and check in if you seem tense or uncomfortable instead of pushing through * Even the numbing process itself is surprisingly easy (topical first + distraction techniques so it's barely noticeable) Beyond that, the level of care and education happening in the office from the full staff is just different. I've overheard dental hygienist conversations guiding patients on things like hydration and electrolytes, preventing teeth discoloration, and even thoughtful education destigmatizing cold sores with younger patients. It feels like a healthcare environment, not just a transactional appointment. And most importantly -- the work itself is exceptional. After two years as a patient, I finally replaced a yellowed and chipped front tooth filling I had avoided for years (um, decades?) because I didn't trust anyone to not make it worse. Dr. Summer took time to understand my concerns, moved efficiently through the uncomfortable parts, and then approached the final result like an artist, carefully matching color and refining until it looked and felt completely natural. If you've ever felt hesitant, dismissed, or anxious about dental care -- this place will change your mind.

Great experience with this office and Dr Summer. They give you all your options and saved me from…read morean unnecessary procedure that another dentist recommended. Be on time though! They are strict about appointments!

We love our dentist, she's so sweet & informative! She always makes my whole family feel at ease,…read moreas do all the hygienists. It's a very clean & pretty office. The front staff is also nice & accommodating.

Excellent experience. Christa (hope I spelled it right) did a wonderful job cleaning my teeth and…read moreexplaining things for me. Dr. Lavi was so friendly and helpful too. The office was clean and reception was friendly. Prior to appointment they do offer options for those that have anxiety about going to the dentist, if needed. Definitely recommend this dentist and will continue to go here myself!

In September 2025, I took my minor children to Prosper Smile Studio for the first time. My daughter…read morewas treated by Dr. B, and my son by Dr. Jain. When it comes to my family's dental health, I don't mess around--I mean business! Like I'm so serious about this, I literally fly us all back to LA specifically for our biannual dental cleanings! From the most awesome dentists, dental assistants, and hygienists to the front office team--McKenzie, Solomon, and Janelle--finding another team as capable, caring, knowledgeable, warm, and welcoming, would definitely give other practices a run for their money! I can confidently say that Prosper Smile Studio matches my dedication--they mean business just as much as I do, if not more!

Everyone is professional and personable. Best experience me and my family have had. Thank you Mrs…read more Jessica Ms Harece for your kindness and good work. Highly recommend!!