I hadn't ever had my windows cleaned before. I called Shining Image on a Friday and setup an appointment for the following Wednesday. The gentleman who came showed up right on time and when right to work. He did a fantastic job - we can't believe how clean the windows look. We will be using Shining Image again! read more

thank you eva & robert! you both made my second window washing experience a complete pleasure! my windows sparkle, and all for an affordable price. i've been walking around the house for the last 2 days amazed at how wonderful the house looks - isn't it a trip at how much a difference clean windows make?!!!!!! thank you again! read more

Great job guys! My windows never looked better. Friendly, respectful and affordable. They were careful not to damage or dirty any surfaces or furniture. I have no complaints and I will be sure to use there services again. Thank you. read more

My gutters were badly in need of cleaning, due to the recent dropping of live oak leaves and pollen. They were overflowing and the rain just pouring over them. I called Shining Image, as I used their service before and remembered how satisfied I had been then. This time was no different.I got a service appointment quickly and my gutters and downspouts are now clean and ready for the next round of rain. The technician was efficient , professional, and friendly. And the price hadn't increased since last time. Excellent value. read more

50%, a failing grade. Window cleaning was average at best. Inside surfaces of several windows that I looked at had streaks from cleaning and visible haze. Power washing of front porch area was overpriced and inadequate, I'll end up redoing that myself. The front porch is aprox 15' long x 6' wide. I asked that the "whole area" be power washed as I was cutting wood on that porch and cutting tile nearby and there was saw dust in the windowsills, dirt on the concrete, spider webs in the window sills and ceiling and dirt dobbers on the brick. My receipt says "power wash" "front porch" "$50". The tech only washed the concrete and the ceiling with the power washer, and manually washed the windows, overlooking the fact there was sawdust and spider webs all in the window sill that my wife had to clean by hand. Like I said, I'll end up redoing the porch myself. I was not there to baby sit this contractor, clearly i needed to be. Received a call back, was informed that there'd be an extra service charge to clean the brick. No thanks. I paid for that already. you cleaned the concrete, ceiling, windows, but left the 15' linear feet on the porch of brick and windowsills filthy. Who does that? I know, a company that's only concerned about profit, not quality. Not the best $350 I've ever spent on this type of service. I'll be the last time I fork over that kind of money for the work provided. read more

Very happy with my window cleaning service! The gentleman that came to do the work were very professional. They were on time and did the work in a timely fashion. I also had them clean all the bathroom mirrors and glass shower enclosures. Very happy with the outcome. I would highly recommend Shinning Image! read more

The windows on a home from the 70's probably have never been professionally cleaned. Shining image came and amazed me. The windows were so clean I walked up to touch them to make sure the glass was still there because they looked like you could walk right through them. Everyone was I met/talked to were friendly and the two cleaners worked hard. read more

I have hired window cleaning companies many times before, I have never seen a company that did as bad a job as this one. They didn't finish the job as they promised and they look worse then they did before they were cleaned. I found three windows that they didn't clean at all. When I contacted company to let them know about not finishing the job, they promised to return and they never did . Do not waste money on this company. If you do hire them, make sure to check each and every window before you pay them. Very sloppy work! read more

I hired him to do 20 windows. I paid in full the agree upon price. He did a good job of the windows he cleaned, but he missed one window. I called and ask that he come back to do the one he missed. The receptionist scheduled him for a day he would be in the area. Towards the end of the day, I called and asked if he was coming. She said she would get back in touch with me--but I never heard from them again. read more

Rob was on time, courteous, and professional. He did a great job on our windows and power washing our home. I recommend shining image to everyone. Make sure to ask for rob. Thank you so much for everything Rob. Our house looks wonderful! read more

Overall the two guys who came to our house did a fantastic job. Abel and his co-worker were friendly and very respectful of the items inside our house. They were careful when moving ladders around inside and out and didn't impact the house in any way. The windows cleaned look great and we can see outside again! The only reason I didn't give 5 stars is that after they left I realized they missed the outside of two windows. They could have been a little more thorough. But, good job overall. I'd definitely use them again. The $179 special for 30 windows is a great price. Plus, he mentioned to me a special where you can get on a regular cleaning plan that is even less. read more

We have used Shinning Image a few times with no complaints. However, this time the window cleaner did not secure his ladder and fell; fortunately he was unhurt but the wall and plantaition shutters oh, and a 25 year old ficus tree were not as lucky. We agreed that the tree was not able to be replaced. I fixed the wall but the shutters needed professional intervention and Shinning Image was going to pay for that damage .....been 4 months since the bill was sent to them for the shutters and several email folow ups and no response. didn't think I need a damage deposit before the work started. would have used them again but not if I don't get the damage paid for as promised. Well there is always small claims court! read more

Window cleaning. It is one of those services that get overlooked. I have used this company twice now and could not appreciate clean windows any more than I do now. Thank you Robert! I love my view more than ever! read more

Righteous price for a great job. Our windows hadn't been done in years. It would of taken me and my wife hours upon hours to do them all. The work was absolutely spot on and our windows look brand new. Respectful guys who care about doing a good job. You can't go wrong with Shining Image. We will be a repeat customer. read more

They never showed up for a SCHEDULED appointment - even after I called that same day to CONFIRM the appointment. Never called even though I was ASSURED by the receptionist that they WOULD CALL if they were going to be late. I called on a Wed and got an appointment for Thursday between 3 and 4 pm for someone to show up and give me a quote to get my gutters cleaned. On Thursday at 3 pm I called to CONFIRM that the guy was coming - and I was assured that he would be there between 3 and 4 pm....the receptionist even told me that the guy would be there but would call me if he was going to be late. Well, no phone call and no guy. If they're this unreliable when I'm trying to get someone to show up to give me a QUOTE, I can only imagine how unreliable they would be in doing the actual job. Needless to say, I will not be using this company and I will recommend to my friends and neighbors that they also use another provider. read more

Tracy was great! He was a bit late, but well made up for it!! He was very informative about what he was doing and answered all my questions. He was very very polite and professional. My windows look great!!! This is the first time I've had my windows cleaned professionally. The price was very reasonable and I will certainly be using this company again! :) LF read more

Rob at Shining Image is Fantastic. They had a coupon in a Val Pac so I thought I would give them a try. We have a big home with lots of windows. My appointment was made for the following week. Rob showed up right on time. He explained the products he was using and gave us an estimated finish time. He also gave us the price for the extra windows (we have more windows than what the coupon was for) before he began cleaning. He did a fantastic job-not ONE streak...just crystal clear/clean windows thoughout the house. I am very happy! read more

I had an appointment at 1:00. At 1:30 I called their office to see when they would arrive. I was told that my appointment was between 1:00-2:00 which was not what I was told when I made it. At 3:00 they still had not shown up so I called the office again and was told that their first job took longer than expected and since I was their third job they wouldn't be able to make it to my house that day. I had painter's lined up to come the next day and had to reschedule with them which threw everything else I am doing off. I asked to have someone in charge call me. I finally got a phone call at 5:36 to tell me they were sorry they couldn't make it. This company obviously overbooks so don't use them if you need to know that they will honor the appointment they make with you. read more

After waiting 3 1/2 hrs for the guys to show up I found out they came from Florence to S. Austin. Had I known that when I called the 1st time after an hour of waiting I would have rescheduled. The guys were great and did a great job. My windows look wonderful. When I got the invoice to pay I was shocked to see on the bottom it said handwritten *TIPS NOT REQUIRED BUT APPRECIATED*. After being 3 1/2 hrs late I was still expected to tip? That pissed me off... read more

awesome! Oh wait I can use more than one word to describeprompt courteous and Robert and team did a great job. I have a stone mailbox that looked horrible, they went to get some mold and mildew remover to try, AND it worked. I did feel like a valued customer not just a person that called for a service. They really seem to care to do the best job that they can. What a rare service. read more

Shining Image cleaned 24 windows at my home yesterday and I could not be more pleased with the quality of work they did. The guys were very polite, hard working and accommodating when I added screen cleaning and additional (hard to reach) windows to their work order. I highly recommend this company based on my in home experience and the great communication the owner provided. I have fabulously clean, streak-free windows and am one very happy customer! read more

Although there was a mix-up on the time scheduled (I had scheduled them for a Saturday, and they had me down on their calendar for Monday), they told me they were sorry for scheduling me incorrectly, and said they'd be over that day. They arrived 30 minutes after we spoke on the phone, and did a great job cleaning 15 windows. Even though I had a Google offer coupon, they worked as hard as if I had paid full price. My windows are sparkling clean--he did an amazing job! Even with all the work he had to do, he was done in about an hour. I was very impressed and would definitely use their services again. If you're pleased with their work, I recommend tipping them--cleaning windows in August in the middle of the day isn't easy work! read more

Very courteous and professional service with reasonable pricing. Alex did our windows and pressure washed our house and did an excellent job. I would highly recommend this company. read more

The owner returned my phone call the same day, a sign of good customer service. The window washer showed up ahead of time, unlike previous cleaners and window washers from Austin that never showed when scheduled. He did an amazing job on my windows, some that had never been cleaned in over 4 years! Not only was he prompt, but conscientious and mannerly. Good customer service is hard to find in Austin, however, this company proved otherwise! read more

I found a Morgan's Deal coupon and called. He was on time and a very short while later my windows, formerly covered in four year's worth of grime, are sparkling clean. I'm glad I spotted that coupon. Unlike another reviewer my invoice didn't say anything about a tip and I feel kinda awful now that I didn't think about it because he was super nice and did a great job. read more

Terrific service. Enrique called ahead to let me know exact arrival time and was courteous and efficient. I wasn't sure if my number of windows was covered in the Morgan's Deal, but he did them all anyway. Very happy and will call them again. read more

I was in a pinch, my regular window cleaning company didn't want to keep a scheduled appointment because threat of rain. Called Shining Image (along with others as it was Memorial weekend and I didn't have an appointment). Jesse Mings called within 5 minutes. In an 90 minutes he traveled from Rockdale to Westlake. He walked the house , gave me a bid and got to work. This guy worked his tail off in the rain and his smile, cheery disposition, or tireless work ethic never faltered. He recognized that we were in a pinch in a far from ideal situation and knocked out 55 windows, inside and out like he was at six flags having a great time. As long as I have windows and this man has a squeegee, no one else will clean my windows. Way above and beyond the call of duty. Ask for Jesse by name! read more

I bought a Morgans deal online for window washing for 15 windows. The guy came a little bit late, but it didn't matter as I was going to be home all day. He did a phenomenal job! All the windows were on the second story and he had to continually move the ladder around. I was planning on offering him a tip but he left and I wasn't aware of it. My apologies! read more