Friendly and helpful service! Always polite and respectful…read moreof requests. Helpful. Appreciate the kindness of all team members.

Twice, I have arrived at the store just after 8 am, when they say they are open online and on the…read morestore front, and have found the store to be closed. Both times there has been nobody inside and no cars in the parking lot looking like they are about to come inside to open the store. This is frustrating when the early morning is one of the only times I am able to run errands. This problem is unfortunate and is what caused me to take off a star. Though, I still think highly of this UPS location, as it is incredibly efficient, friendly, and helpful with all of their customers. I frequently come in for Amazon returns and am always in and out in less than two minutes.

There's "adequate packing," and then there's incredible, more-professional-than-professional…read morepacking. Had an antique framed map shipped, and holy cow. You could have dropped the box from the top of a skyscraper and the thing would have survived unscathed. (Possibly slightly exaggerated... but not much!) You might consider it a con, but it took a good bit of effort to get through the multiple layers of protection to get to the framed map inside. I'm not easily impressed, trust me, but this really showed a level of care for what they do that you just don't see anymore. Big thumbs up!

my brother passed away and I needed to get a wooden ship that was handmade by our great uncle from…read moreAz. to NY. I went to Pak Mail and was told it could be done. Robert did an amazing job of planning it out so the ship would arrive unscathed and it did! I'm sure I drove him a bit crazy during the process but he was patient and explained everything he was doing. I thank him.

Be warned, this is inside a hotel and you will be gouged to pick up your packages by the snooty…read moreowner of this store. I travel a lot and often have shipments to UPS Stores. Every time I have done it, the stores just tell me to change my address in "MyChoice" online before sending the shipment so there will be no charge. This is the only time I've ever had a horrible experience with a UPS store. Cheryl was so rude about it. We had two shipments on two days and had to pay $20 to get our packages. She told me "I own 5 stores that's how I know every store charges for deliveries! Our prices are on our website." NO, Cheryl, they are not and NO not all stores do. I looked as soon as I paid your gouging price. It's not on there anywhere. If it is, it's buried. I have never had a charge for deliveries when I followed the process for My Choice. You claim it wasn't on the label, but it's on my UPS account. I could understand $5 to pick up, but that's so awful to charge so much.

Quick & courteous service. I was as the JW for a conference and needed to have some items shipped…read moreand also a place for Amazon to deliver to. Very convenient that it was located in the JW.

I'm not a fan of the new voice of the store. I've been told to turn around and wait outside- loudly…read moreand in front of 7-8 ppl in line and when a gentleman was bring in several packages and I was already in line with the employee ( new manager?) that she wasn't happy about it. "Oh no, not today!" She said out loud to no one in particular. I decided then that the UPS store I've been using for over 10 years wasn't going to my "go to" postal service - I found Postal store, next to the Los Agaves restaurant, they're amazing, fast, no charge like theUPSstore and didn't talk rudely to me or anyone else. I hope everyone finds them!

DONE!!! Been to the UPS Store in Continental plaza for the…read morelast time.. They are rude beyond belief, the manager especially, and I am done with the crap. The last 3 visits they couldn't have cared less what was needed or how many people were waiting to be helped. I went in this time to have something copied and scanned, her attitude was beyond belief. I did not need a brain surgeon, it was a simple task. I was left standing at the counter while two out of three people went into the back for at least 5 min, then was told they couldn[t do what I needed, oh so sad too bad. And people still waiting in line with their packages. I left! Please know that I may be a senior but of sound mind and respect. Went to Parcel Post shipping next to Los Agaves beside Al's appliance and the problem was solved immediately and for 1/3 the price of UPS. They do all the UPS things, ofc problem things, and are super nice. UPS seems to think they are the only train on our tracks...NOT!! I am sick and tired of how seniors are sometimes treated here in GV. It is uncalled for...

A great location with plenty of free parking. The staff are very efficient and friendly with their…read morecustomers. The prices are fair, besides who wants to go to the Post Office.

This morning I needed return amazon package.Being senior and not understand all functions for…read morereturn label KEVIN young pleasant young man help me to complete return. Thank you.

From the moment you walk through the door, you feel comfortable and welcomed. The ladies at the…read morefront desk were very professional, polite and helpful. The office is impeccably clean and neat. The office manager was very helpful in giving me information on their services. I could tell that she genuinely wanted to help me find an affordable way to lease office space. She took her time answering any questions or concerns I had. I would recommend their services to any small business owner who is not interested in being tied down with a long-term lease.

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Wow best service ever. I was in and out within 10 mins or less! The gal with pink hair helped me…read moretape my box and had my package ready to go very quickly.

On 06/28/26, I went to the UPS store on 1645 W Valencia Rd. to return an Amazon purchase. I walked…read moreup to the front, and an older woman, whom I later learned was Melissa, the store manager, helped me. While assisting me, she seemed bothered, irritated, and very impatient. I felt very uneasy, and that she strongly needed training in good customer service skills. Because of this bad experience, I do NOT recommend this store and rate it with 1 star. In the future, I will gladly drive to a farther store where I can get good service with a smile.