Had to come here to return my Amazon order. First time and I was slightly nervous but everything…read moreworked out perfect! Parking can be tricky because it's located in a busy shopping center. It was packed inside but the employees were patient and helpful. They scanned my QR code and that was it! They handled everything for me. Easy peasy

Parking in front can be tough because people parking in the fire lane and backing out is a pain…read more Staff inside is helpful. Had to return a direct TV box and that was very quick. Be sure to make a copy because they don't retain any records afterwards and if you lose it, you can be charged if the wrong account info was entered by mistake. Easy to maneuver inside and they provide notary services as well as a bunch of printing options. It's on the high end but convenient if you're there to drop off a package

Buyer beware if you use this store for shipping. We shipped two computers to two states, and they…read moremixed up the labels. We were told that because we didn't watch the entire packing process and watch them put on the labels, it's not their problem. We watched them make the boxes, put in the computers and throw the correct label into each one. I didn't know we had to micromanage them to protect ourselves. That would have required going into the back of the store anyway, which is not allowed.

Very friendly , very helpful, they helped me out with some printing I needed done quick, they went…read moreout of their way to help and fair pricing did not over charge me

This is located inside the Walmart off Huffman mill on Garden road. I've come here a couple times…read moreand they're always closed even during business hours. I don't know if I'm coming during a break time or what but I've had to go elsewhere to drop off my packages. Walgreens does FedEx if you can wait for pick up the next day. That's what I had to do because they were closed at 1:00. There was no sign or anything indicating when they might reopen and the store staff has no idea when they are open. I wish they would update online if they're closed so we won't make wasted trips

I went to return a shipment to an online retailer at this location today, with the box in tact when…read moreI arrived. I handed it to the cashier, who almost immediately said the box was "unsound" and flipped it over to show a minor tear. When I asked of she could tape it, she asked the other cashier (maybe her manager?) to come inspect the box and let me know if it could be taped. The other cashier walks over and LITERALLY started driving his knuckles into the small tear, punching it over and over. Obviously, he made the hole bigger. When I pointed out that he was making the tear bigger, he looked at me like I was the rudest person he'd ever encountered and walked away. The other lady came back and let me know the new box would be $9. I believe that, for whatever reason, these folks are damaging return boxes to make a sale. Please watch out if you use this FedEx.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.