Hello Everyone, I want to explain my experience dealing with Electrolux. During the month of July…read more2023, I notice my refrigerator was not keeping my food cold & there was some water coming from underneath the unit. I had exteneded warranty, so I called Electrolux & few days later a technician came out & it was determine some parts had gone bad on the refrigerator side. However, the technician NEVER checked the freezer side of my unit. The technician left & a week later of the of July 2023, I called Electrolux again to find out the status of the ordered parts. Acording to customer service there was no information from the technician regarding the parts being ordered. I was very angry & I immdiately asked if I could order the parts myself. I placed an order & I also demanded to have another techician(s) to come out!! Around the first of Aug 2023, some technicians came to my residence & inspected my refrigerator once again. This time not only did they inspected the refrigerator side, they also inspected the freezer side. They observed the interior walls were completely cracked all the way around & took some photos/video. They explained this kind of problem could not be repaired, so I actually need another (new) refrigerator. ***************************************************************** Around the second week of Aug, 2023 this message was sent via email... Good day, I have been assigned to review your replacement request. I have approved replacement. However, your old unit is no longer available, I am attaching a specification sheet for the model that I propose for replacement. Please review the model and let me know if it is acceptable. This the only model that I have available, and I do not have many. There will be a pick-up, delivery, installation, and haul away fee that you will be responsible for. Once you consent to the model and PDI amount of $273.00+ taxes if applicable, I can get your order placed. Please respond as soon as possible by this email before the stock depletes. Also, please be advised that your contract will be considered fulfilled and will be cancelled, but the new unit will have a new manufacture warranty with it for a year. Thank you! Regine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA regine.allawan@electrolux.com **************************************************************** There were various emails exchanged between us for several weeks regarding my replacement. It was also expressed to me that my current refrigerator was no longer available; However, they had other similar units (attachements were sent). I totally understood this & I personally didn't care how the new refrigerators looked just as long as the physical dimensions were the same. ***************************************************************** Regine Allawan To: ray johnson Thu, Aug 10 at 2:24 PM Alright, I will process the order now and I will send you the details in a few. Thanks! Have a great day! Gine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA ***************************************************************** My new refrigerator was supposed to be delivered around or about Aug 30, but that NEVER happen. However, the delivery/installation company did make arrangements for my new unit to be delivered on Sept. 2, 2023 (Memorial Day weekend). The good new is...my brand new refrigerator was delivered however, the new replacement unit didn't fit my cabinet space because it was to large (I have Photos of the new refrigerator ealmost sitting in the middle of my kitchen)!! I immediately sent an email to..... Gine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA But her reply was indirectly putting the blame on me because I approved of a new refrigerator to be delivered. I didn't know wether I should cry because of all the problems leading up to my replacement &/or becoming irrate because of Electolux employees lack of incompetence!! It is now the middle of Sept. 2023 & I still don't have any response from anyone from Electrolux company or Gine Allawan (ABO ADMINISTRATOR, Electrolux Major Appliances, NA). SIDE-BY-SIDE REFRIG - ESA - Full Coverage Term: 1 YEAR Brand: FRIGIDAIRE Model Number: FFHS2322MS ** Serial Number: 4A62916257 Effective Date of Plan: 07/22/2025 Expiration Date of Plan: 07/21/2026 Remember to keep a copy of your Terms and Conditions for your records. Subtotal: $137.99 FlexPay Fee: $4.00 Tax: $0.00 Order Total: $141.99

Bought a series 5 washing machine in April 2019. On 6/29 I noticed that I was no longer getting hot…read moreor warm water on the cycles that used those water temps. Electrolux has sent a repairman to my house 7 times now, replaced everything that could be replaced, and is now telling me that the machine doesn't really have hot or warm water - it's more like luke warm. Even though it had hot and warm water when I got it and it has a hot water temp button and a warm water temp button. I have had to take off work 8 times now for repairs - the repairman has told me he doesn't know what else can be done and I have repeatedly asked for a refund due to this machine being a lemon. I continue to get canned responses from Electrolux that they don't refund or replace until all avenues are exhausted. I also did a survey at their request on the machine and I was honest and polite. They moderated the survey and refused to post it because they said I drove business away by saying I would probably not recommend the machine. They suggested that I "revise" it if I wanted it posted. I bought the machine based on reviews - obviously only "good" reviews are being posted. I've also reached out to BBB and the CA State Attorney General's office. I would be wary of buying a major appliance from them