I am very happy to have made the trip to the shop where these bikes are designed and assembled…read more Meeting with Jim Turner was worth the trip from the Pacific Northwest. His lineup of bikes is amazing. I plan on taking both of the bike I bought from him to Whistler, BC for Crankworx 2024 the last week of July. Anybody at Whistler for Crankworx 2024 can find my hanging out behind Tyndal Stone Lodge. I will have the Essex and Argon ebikes with me.

Optibike has promised me a bike for over a year and a half, and has not delivered ,when I asked to…read moreget a refund of my money , I got the run around! They loaned me a bike worth less than a third of what I have paid and for over two months ,,,NO CONTACT.,,!! .? Are they still a business? Bill Z

The people who work here could not have been nicer or more accommodating assisting me with the…read morerental of a very sweet e-bike. They spent the time necessary setting the bike up, showing me how to operate it, and making sure I was good to go. The shop also has an impressive display of t-shirts, sports clothing and biking apparel, and all kinds of hiking, biking and climbing shoes. Thanks Alpineer! Have a great summer.

Great customer service. Friendly and helpful! I had a return and they made the process easy. Great…read morestore! I will be back.

Friendly, kind, accomodating & generally fabulous shop and owners. Bill and Susan helped me and…read moremade me feel welcomed, even when my kids ran amok in their store. They did what three other shops told me couldn't be done- replacing the crummiest headshock ever manufactured with an aftermarket headshock. I truly could not be more pleased with this shop. A+.

Such an awesome little shop with even better owners! Can't recommend their bikes and service enough!read more

These folks offer excellent service at a reasonable rate. They are always friendly and helpful…read more They have a great selection of top of the line gear offered at a good value.

I have used Basalt Bike and Ski before and everyone I've worked with has been extremely helpful. I…read morewent in this morning to get my new skis with the bindings they mounted. The guy I worked with was a complete jerk, and wouldn't adjust my din setting from a 6 to 7. That is absolutely ridiculous and terrible customer service. I will be speaking the manager and may never do business with them again.

We had such a fantastic experience renting e-bikes here! The bikes were in excellent condition and…read moremade exploring the area so much fun. Dusty and Christina went above and beyond--super friendly, patient, and incredibly helpful with showing us how everything worked and suggesting great routes. They made the whole process easy and enjoyable from start to finish. Highly recommend this place if you're looking for a fun and effortless way to get around. We'll definitely be back!

GreT service!! Loved the bike selection and friendly Staff…read more Enjoyed myself while touring around.

10 minutes ago New I…read morebrought in my 09 Yeti for service from Lake City, so over an hour drive. After the winter, I tried to add air to my rear shock and all the air came out. My first thought was that my ancient shock pump finally wore out. But both of my 26" wheels also need trueing badly so I figured I would bring it in to be tuned. When I got to the shop the first question from the guy checking me in was, do you really want to spend any money on this bike? I let him know that I didn't have the budget for a new bike this year so I just wanted to keep it on the trails a little longer. I asked if they could test one of their shock pumps on the rear suspension before sending it off for a full-rebuild from Dirt Labs which was quoted as $250 plus shipping. He assured they would look into it before dissembling it. He also said they would true the tires and rebuild the front fork as well. He said it would be ready in about 15 days and they would give me a call. 10 days later they call and say it's ready to pick up. $300 - except they couldn't true the wheels (which rub terribly) because the spokes are corroded, and they couldn't rebuild the front fork. So just got a 15 year old suspension rebuild for $300 on a bike I paid $250 for. Well I definitely wouldn't have rebuilt the rear suspension if I knew I now needed to buy new 26" wheels. Still wasn't too mad. Friend shows up to Lake City, opens the van and they gave him a 2025 Yeti. Roughly a 9k bike. Laughing and being the great guy I am, I called back and said "I think you guys made a mistake. I paid my friend $50 to bring me my bike from Gunnison, and you gave him the wrong bike." The guy on the phone started giving me attitude! He said "oh we need that back right away!" I offered to bring it back 2 days later when I had a flight out of Gunnison - citing the 3 hour round trip drive and the fact that I was working those days. Here's the kicker, finally get my bike back and the rear shock still needed air. Hooked up my shock pump and listened more closely to the air spewing out the house and watched the suspension deflate. Got a new pump, filled it right back up. I guess it's possible they looked at the rear suspension and determined it needed a rebuild. But that doesn't explain not telling me about the wheels or fork, or the joke of mixing up a $250 2009 26" and a $9000 2025 29". Won't be back. Still feeling like I got ripped off. And I still need new wheels to ride my bike.

These guys are the best. I dropped in for a bottom bracket replacement and they said all it needed…read morewas tightening. They could have charged me more and I would have never known the difference. Definitely go see them.

Good selection. New owner. Swell-up rental of 3 Mtn bikes when not busy took 30 mins, took upgrade…read morebut didn't demo to beginners how to use upgrade feature. Poor working order, returned after 1 hour due to sleet, requested credit for future rental was denied, felt looked down on. Called next day & Mgr gave 1bike rental comp-- bike was ready quickly & worked well.

Rarely leave reviews. But this one is totally deserved... Really amazing staff, went in for a last…read moremoment simple flat tire issue. You can tell they really care about what they do, took the time and highlighted a few small things that could have caused big issues later, such as the rear rotor not torqued correctly and was lose, adjusted the front brakes that were slightly rubbing and moved the brake line on the fork so it's less likely to get snagged up on stuff. Tightened some frame bolts too, Nothing was an upsell, but I decided to get a new tire even it just needed sealant, such great service and care overall !! They are also very knowledgeable on the trails in the area and sponsor local events and not overpriced either given the location.

It was open for one thing. Person helping us was great. Got us on our bike and on our wayread more

Great service and friendly from the first phone call to ask about the best e bike to rent til we…read morereturned after our ride on the Rio Grande trail. Easy access to trail Included helmet bike bag and lock Highly recommended

Great service. Would recommend. Bike were in great condition…read moreand made the trip far more memorable.

Came here with 2 friends to rent electronic bikes for the day. We were easily able to walk in and…read morerent bikes for the afternoon without a reservation. Everyone was friendly and helpful and the staff member that helped us made great recommendations on where to go. He earnestly assisted us and got us set up with our bikes quickly. Great place to rent from if you're in the area!