I had the panels installed in 2022. I now have an urgent issue and the office doesn't answer the…read morephone or return emails. I've left voice messages everyday and no one returns my calls. I need help and I still have a warranty on these things!

We got ours in 2021. Sales rep was very good in talking us to get the solar…read more We were told we have 25 yrs warranty but this company is nowhere to be found. When they installed our ground mount panels, they were unprofessionally done. My husband has to help them level the pipes.

Worst Company ever they don't treat the workers with respect and never pay them on time. They only…read morecare about themselves and making money for themselves. There is no quality no value no service no nothing. Hope you don't spend your time hiring this company one of the worst company in San Antonio.

Anthony not only took the time to explain the benefits of Solar but when I was in a rush to sign…read more(while trusting his genuine spirit) and shrugged off the details, he insisted that I really take the time to understand the process, finances and timing of the whole project. I am quite relieved that I no longer have to rely on the city's grid to have power through this extreme heat! If you're considering transitioning to solar power, I wholeheartedly recommend Alpha Solar for their top-notch installation and exceptional service. This decision has truly been a game-changer for our home, and I couldn't be more thrilled with the results.

Company will not return phone calls!! The solar panels caused my mother in laws roof to leak!!!…read moreWe're about to hire an attorney. unacceptable costumer care! Ignoring someone wont fix the issue!

I am in the market for solar panels and inquired with several companies to be educated on the whole…read moresolar process including price. Out of 4 companies, they are the only one to refuse to give me a written quote. We are talking about over $20k in materials and labor to install solar panels on my roof and they refuse to give me a written quote. They promised me a written quote on 3 occassions over 2 months. Their last correspondence to me was very rude and stated that they do not give written quotes. You can't get a solar rebate from most utilities without the written quote, and they stated they are approved with my utility to install and apply for the rebate. It is very alarming and shady for a contractor to not provide a written quote for work they will "supposedly" perform. I recommend being very cautious if you decide to do business with these guys.

My new preferred company for solar panel maintenance and repair needs! The original installers (a…read moredifferent company) became increasingly unprofessional and rude as repair issues continued to arise. Solar Service saved the day.

From the owner: Solar Service, keeping your solar running. San Antonio's solar repair, maintenance, and service…read moreexperts. Whether you need to remove and reinstall your solar system for a re-roof or need a simple cleaning, we have you covered. As the official solar repair partner of Texas Parks and Wildlife, we are Texas' trusted long term solar care experts.

Not interested in providing quotes and kept trying to get me to sign a lease when I told them I…read morewant cash deals ... I ended up going with another company that actually provided cash deals and quotes . They lost out on 8 properties . Seems to me they are only interested in attempting to sell high commission and/or over priced systems in 2026. Maybe they are hurting and need to maximize profit .... I would be cautious every considering them again

Last year, I decided I wanted to invest in solar energy for my house. I discovered CPS had a list…read moreof qualified installers and I contacted several for fibs. Eventually, I chose Longhorn Solar. I found they had fair prices for the type of panels they used, and they offered a production guarantee, something not every other company offered. I also appreciated the availability to "meet" with their agent via Zoom. I am immunocompromised, so any option to limit my exposure is a big plus for me. Installation went well. Longhorn staff contacted me and verified it would be OK to come out on a certain date, and their workers showed up early. By the end of the day, the panels were up, the associated wiring and other equipment was installed, and they showed me what would happen when the system was "commissioned" by CPS. So basically, I had to wait for CPS to come out, certify the work, and then the system could go live. I waited several weeks, and when I asked, I was told Longhorn had to wait for CPS to schedule the commissioning date. After waiting for another week, I called CPS and asked what it took to get them over. Five minutes later, they said they'd by my house the next day. Sure enough, the next afternoon, I had a fully functioning solar system. About a year later, I thought I'd compare production to what was promised, and found they had met their promise. That's the good part. The not so good part? I thought we'd installed enough panels to offset about 90% of my need, but in fact, I realized we had seriously underestimated the need. Not Longhorn's fault, but rather mine. I pushed them to design a system with only about five months of data, not the twelve months recommended. So I decided I wanted a 95% solution, and called them back. Despite all the COVID disruptions, they were able to come back and once again, installed and integrated 13 new panels to my system. But once again, we have to wait for CPS to commission the new panels. And that's where the problem lies. I have been patient. The work was done on the 28th of December. I waited until the 8th of January and asked if Longhorn had any idea when the new panels could go live. I was told it was up to CPS to schedule. After a couple of weeks, I called CPS, and was told that at Longhorn's request, I could not ask for their commissioning. CPS had to wait for Longhorn to ask. Last week, I contacted Longhorn, and was told they were waiting on CPS. When I mentioned CPS was waiting on them, I got a very abrupt response "We are waiting on a date from CPS, next step will be commission scheduled and CPS will provide us with a date. " I'm not happy. It feels like Longhorn got 90% of their money, but won't do the last part to my system can go live. They got a lot of my money, and I have an expensive roof covering. I feel like I was dismissed; I feel like since they got so much of my money, the company isn't concerned about me. I feel disrespected. Call me disappointed with Longhorn Solar.

Had STSS install my solar about 7 years ago. Was supposed to have 2 cleanings/maintenance per year…read morefor the first 5 years then 1for the next 5 years. Was only able to get them to come out twice the first 2 years then stated that they were too busy to come out and scheduled me 6 months down the line, which was the following year. Now, they have implemented a drawn out system to request ANY service. I am unable to contact any person via phone. In short, if you want poor customer service after the sale, then this company would be the company for you

If I could give a NEGATIVE star, I would. Our solar panels were installed at the end of 2023. This…read morecompany was fine through the process and the first 6 months but trying to request solar panel cleaning (part of the contract with them) has been more than difficult. The business phone does not connect. Was able to contact someone through a different phone that was given to us during installation. Was told he would get back to us ASAP but have not heard anything. (It's been 12 days since that call). Make up your own mind but I have major buyers remorse, not for the solar panels, but for hiring this company.