My new preferred company for solar panel maintenance and repair needs! The original installers (a…read moredifferent company) became increasingly unprofessional and rude as repair issues continued to arise. Solar Service saved the day.

They just get in quick do a perfect job along with my insurance. I pay my deductible and they do…read morethe work. Fast and reliable. Great, good and HONEST people.

Temperature Control did an outstanding job repairing my Air Conditioner. This is my second time in…read more3 years I had to call them. The control board went bad. That item is extremely pricey. I did my research. Robert and Tracy are kind and thoughtful in their communication. It's always a pleasure to talk to them. The techs are respectful, friendly and efficient. The prices are very affordable. They did a job for me $862 less then I was quoted by another company. I highly recommend this company for all your Heating and AC needs. Robert will take care of you and you will be pleased.

Customer Service was great till it wasn't!…read more I've been trying to get the San Antonio office to repair a panel that isn't producing energy. It's been more than 3 months including many phone calls and 4 visits. they said 3 months ago that they were having phone system problems. I was told the same thing from a warehouseman last week when I visited. Of the 4 visits people were only in the office one time. They looked at my system online and told we it was a simple fix and would get tight on it. that was 2 months ago.....

In conjunction with Texas' mid-February 2021 big-freeze & 3.5 days without power based on ERCOT's…read morestatewide directed rolling power outages, we decided to add a whole-house, stationary backup generator. We contacted several local (San Antonio-metro area) electrical contractors to investigate pricing and timing of backup power; primarily to keep the heat and lights on. We selected Advanced Solar & Electric (ASE) for the job. The wait was long -- 8.5 months from order until delivery -- delays based on Covid-19 and Supply-Chain issues; not the contractor. IMPORTANT NOTE: When tied into the electrical-grid, Solar systems do not work without inbound power from the grid. The ASE Team did their best to keep me informed of equipment status. They submitted plans to the City and CPS Energy, obtained necessary permits, and once the equipment arrived, they were very flexible in scheduling the installation with me. My biggest frustration with ASE was the fact they don't have on-staff plumbers or sub-contract with local plumbers to add a fuel-source for your generator-set and assist homeowners in controlling costs or being taken advantage of by unscrupulous profiteers. I needed a tap directly off the natural gas-meter approximately 20 - 25 feet in length. When selecting a plumber; quality of work and pricing were of paramount concern. Price bids were all over the map -- ranging from a high of $5900.00 down to the $1200.00 range. We selected the $1200.00 bid as the plumber had done previous work for us. In the end, the process was time-consuming but we're very happy with the generator-set installation. The overall appearance and integration with our pre-existing solar system (SunPower - a different vendor) and the additional gas-line tap are aesthetically pleasing. The generator kicked into action yesterday -- 2/3/2022 when local power went out due to our latest Winter storm. It ran for 6.5 hours until CPS restored local power and the auto-switchback feature is great. Lastly, we selected a Kohler 20 KW (whole-house) unit over other brands because of it's composite case versus aluminum. Neal S

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

I have been in the process of getting solar panels with an ev charging panel. Most of this process…read morewent relatively smoothly despite some lag time with cps which I already understood would happen. My only issue is communication, it felt like I was the one reaching out constantly trying to get updates even for simply setting a date for installation or following up on paperwork.

It has been about 3 years since we got solar panels. On Memorial Day 2024, our house was hit by a…read moresevere hailstorm. As a result, our roof and 8 out of 42 panels got damaged. I contacted the original company that installed the panels (from here on, it will be referred to as OrgCom). Dan Moran was my first contact at OrgCom. He quickly sent me the information my roofer needed on uninstalling and reinstalling the panels. He periodically checked on where we were in the process. As we got closer to starting the repairs, he informed me that he was no longer the contact person since he was not working with them anymore and provided me with the new person's contact information. My roofer had difficulties getting a hold of the new person or anyone else from OrgCom. I called Dan and he offered to reach out and see if he could get a hold of someone at OrgCom. He called back right away and informed me that they had ceased operations. During our conversation, I learned that he was now working for Central Texas Solar and that they only serve a 100-mile radius from San Antonio. I asked if he knew of any company that offers services in my area. He could have easily said NO, but instead, he spoke with his new boss and got them to agree to take me as a new customer even though I was many miles outside their service area. Central Texas Solar matched the repair estimate I had received from OrgCom and quickly began working with my roofer to schedule the panel removal. After the roof work was completed, they returned to reinstall the panels. The crew drove from San Antonio and worked until late (it was dark when they left). After checking MySolarEdge App it was not reflecting that all the panels were up and running. My roofer contacted them, and they sent a crew back to check what was happening. Two men from Central Texas Solar showed up on the 23rd of October and quickly figured out what was wrong. I started talking to them and found out that one of them was Mr. Leo Kapici the owner. I took that opportunity to tell him about Dan's exceptional customer service. Nowadays it is hard to find workers with great attitudes, passion, and professionalism. I must acknowledge Dan, Kathy, Leo, and all of you who worked behind the scenes to make this happen. Central Texas Solar gets 12 out of 10 in my book.

Awesome customer service! Albert's team came in and fixed the issues that the other company…read morecouldn't, they stayed late and didn't leave until the job was done, they truly saved the day

I first met Albert when he was with another HVAC company. I knew I was going to have to replace my…read morecentral a/c, so scheduled 3 different companies to come out and give me prices. Albert was the last one of the day, and even though I'm sure he had had a long and hot day, he was the only one who was industrious enough to actually look in my attic(s). He also was the only one who offered to repair my old unit (right then!) to keep it going until the new unit could be installed. I also have a small Airbnb with a separate smaller unit and he promised to always be quick and on call for me. 5 years later, Albert has his own company, and, as a REALTOR, I've recommended him to other REALTORS and friends. For the people who have chosen to use him, they too recommend him! Last night I had a capacitor go out on my 5-yr old Trane a/c, (they don't make them like they used to!), and once again, Albert was here to take care of it. I've always been amazed at Albert's knowledge, professionalism, and speed at which he gets things done! Really glad to know that he has his own company and not surprised at all as he's always been a "go-getter!" Make no mistake, just because Albert's company is relatively new, doesn't mean he is! His years of experience are obvious in everything he does! Highly recommend this company and am so impressed with all he's accomplished. It's never easy starting your own business, and Albert truly excels in his!

Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He…read moreidentified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned

Classic bait and switch. Over promise, over charge but under delivered. Don't let the sales person…read morefool you with "transparency and integrity" talk. Double check your work contract - and ask plenty of questions. This company relies on the fact that you don't know how ac systems work or what the current code is. First issue - item purchased was premium package that was supposed to come with life time warranty - The catch, only the outside unit is covered - not the air handler/inside unit. Second issue - my custom air duct work was suppose to industry standard to increase performance, efficiency, and optimized air flow -The catch, no air flow test was ran, had to point out that install team brough 6 dampers out but only installed two - have photos and proof - two weeks later - they came to install two more dampers. Third Issue - during sales prep - onsite team member said that attic space insulation was undersized - and said that it would be best to have insulation brought up to code (current code is R38) -The catch, insulation team only brought 4 bags of Pink insulation and missed front half of the attic - they later came back to install more, only after asking about the initial work completed - before work, insulation was at 3 1/2 inches - after work it was at 8 - to get to R38 insulation height should be 13 1/2 inches - to be fair on this one - contract just said top up of 4 inches (goes to double check the contract work statement) Fourth issue - post install inspection for both AC and duct work - per work contract "Test, calibrate, and ensure proper operation of the entire system upon completion." The work was done, and absolutely no test, calibration was performed. The team member that performed the final visit, didn't even check the outside unit nor open the inside unit closet door - he asked if anything was wrong and I provided the three issues I had. He left stating that he has to speak to owner. Fifth issue - install team will pressure you into signing the work complete form (my boss says we can't go home until you sign this - word for from the tech), if you financed the project - don't do this, until all the items on the project are done, like final inspection and any tuning or adjustments. You don't have to sign until everything is actually done. Ultimately, how a business is ran is on the owner - and he choose to not do the right thing, and fight me on the corrections needed. He's a great salesman but poor at customer service. I'll filed a formal complaint against this company to the Texas AG and the Texas Department of Licensing and Regulation. At this stage it's not about how much I got robbed of, it's about public awareness of this company's business practices. Late night message from personal phone from their dispatcher on 26 June - regarding my request for flow testing for the air vents. I got a text from their dispatcher that my request for flow testing was denied from the recommendation of the technician that "checked" our system. Funny part, when he came, he was the one that recommended the flow hood testing to ensure that we get an accurate measurement. So how can the person that recommends the testing, also be the same person that denied it? I have screen shots saved from the text messaging to confirm this. The company quickly switched gears when I told them that it was unfortunate to hear the news - and that I would be submitting a complaint to the Texas AG and to the TDLR (I recommend anyone that had issues with this company to do the same) - then almost non stop texts back and forth only after stating that a formal complaint will be filed, when all they had to do was come fix what was started. I find it sad that it took doing that for them to "want" to make things right. During the follow up visit to resolve the insulation concern to our agreement - the technician used a hand held anemometer as a courtesy and showed that only two output registers actually blew air that could be measured...all other vents was not flowing measurable air, and the tech said, "yeah we need the flow hood to do this, let me get with Mike to see when he can get it out of storage". During the same visit, I was shown the duct work that was designed and the technician admitted that it was not what was installed (breach of contract) - another item to list on the complaint. Don't trust this company - I'm a hard working disabled Air Force Vet and they took advantage of my situation. Good thing I kept screen shots of all the texts.