came into the store for advice on taking care of my exotic leather boots. Vlad was extremely…read moreknowledgeable. His family has been doing this for generations. He did not try to oversell me on service, took the time to show me how to maintain my leather and got me exactly the right products I needed. He also explained the difference in the quality of his repairs in comparison to shoe shops that are rushed. I will definitely be a return customer.

I can't say enough good things about Ansley shoe repair and Vlad. I take all my shoes to him even…read morethough I have to drive further from downtown because his work is simply outstanding. Recently Vlad repaired a pair of my shoes, redesigned them and replace the shoelaces. The result was incredible. They look like brand new pair of shoes, his craftsmanship attention to detail and pride in his work our second to none. On top of that is prices are very reasonable and he is always friendly, helpful, and willing to go above and beyond for his customers. It's rare to find someone this talented who also provides such excellent customer service. If you're looking for a shoe repair expert, you can trust I highly recommend Ansley shoe repair and Vlad. He is truly brilliant at what he does. Joe Embrickson

The gentleman was extremely pleasant. I struggle to understand him but once I did, he's delightful…read more I had a broken strap and he repaired it by merely stitching both sides so they wouldn't break. It had a snap but it was on the edge. He sowed both securely. It was 30 dollars but worth it for me. The shop was all clutter chaos. But a lovely mess!

The poor guy was at the storefront by himself and was a little rude and dismissive. When I asked…read morehim if he could clean my designer bag. He said no, and also made it dirtier from the dirt he had on his hands from his previous cleaning. Still giving it an okay review because you can tell he works hard, but please find another person to help to avoid burn out

I rarely leave reviews, but after experiencing the craftsmanship and care at Santana Leather Care,…read moreI felt compelled to share. As someone who invests in quality footwear and leather accessories, finding a repair service that understands the value--and intricacy--of high-end leather goods is no small feat. Santana Leather Care not only met my expectations, they exceeded them in every way. What truly sets Santana Leather Care apart is their passion for what they do. This isn't just a service--it's a form of art. Their attention to detail, respect for the original craftsmanship, and use of high-grade materials reflect a deep knowledge of luxury leather goods that's increasingly rare to find. If you own fine leather items you care about, don't risk going anywhere else. Santana Leather Care is simply in a league of their own.

The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.

Located in a small plaza near Taco Bell on South Cobb. I was able to locate the business with no…read more issues, likely because I live in the area. When I walked in there were a few patrons ahead of me. It was clear that they were regulars! I had a pair of pumps and a pair of long boots that I wanted the soles redone on . The gentleman told me it would be $30 for each and provide two dates that they could be ready by. I picked the later date because I was not in a rush. I did make the payment up front for the repair. When I returned , pick up was easy. There was one person in front of me, but i was still in and out quickly. I am beyond satisfied with how my shoes look. I have included picture of each shoe so you can check out his work too! I would highly recommend checking bout this cobbler if you are in need of one!

This guy is amazing and very personable, great prices for my mom shoes. Thank you so much!!read more

Good service. A little pricey but he delivers. I brought a shoe in for repair. I also brought a…read morepiece of luggage, a leather duffle bag styled carry on. The wheel busted. He could not fix. His vendors said the wheels were too thin. It's a shame because the luggage is like new. But a new lesson is acquired daily. I would visit again if I needed something repaired but I will be looking for another person to compare prices.

Had the shoe strap reglued within the wedge. It looks awful, tool marks chewed up the back heel and…read moreglue is all on the back of the shoe. Nothing I can do since it discolored the suede. Paid $35 and now they are in the trash!!

Great work at reasonable prices! Ive brought shoes and purses here for over a decade and have never…read morebeen disappointed.

I am beyond upset and disappointed with my experience. I entrusted this business with 10 pairs of…read moreluxury designer heels for cleaning and repairs, expecting professional craftsmanship and care. Instead, I received shoes that are now distorted, misshapen, poorly repaired, and in worse condition than when I dropped them off. expensive and elegant heels now have uneven shafts, visible bulges, warped silhouettes, sloppy glue residue, damaged finishes, and mismatched repairs. Some heel tips appear improperly installed, and several shoes look as though they were handled without any regard for preserving their original structure. When dropping off the heels I spoke with John and he assured me he can fix what was needed to be fixed and that he's worked with luxury heels before and I was in good hands . I am shocked that any reputable repair shop especially the owner John would consider this level of workmanship acceptable. Rather than restoring my shoes, they have left them looking damaged and, in some cases, virtually unwearable. I would strongly caution anyone with designer footwear or sentimental pieces to think twice before trusting this establishment (John. ) My experience has been incredibly frustrating and heartbreaking, and I deeply regret leaving my collection in his care.

I had worn my favorite shoes out. He replaced sole and heel and spiffed up the inside. I am so…read morehappy!

I brought my Christian Louboutin Metallic Patent Breche 100 Pumps (39 Cappuccino) to Village…read moreCobbler after the heel needed some serious attention, and let me tell you... they delivered. The craftsmanship was impeccable and you'd never know these heels had an issue to begin with. They matched the finish perfectly, restored the structure, and brought them back to that signature Louboutin elegance. The work was clean, precise, and done with real care. The service was just as impressive. Professional, quick, and knowledgeable. They treated my designer heels like the luxury pieces they are. If you have high-end shoes that need expert hands, Village Cobbler is absolutely worth it. They brought my Louboutins back to life, and I'll definitely be returning for any future repairs.

I finally found a shoe repair place to give some of my favorite & vintage shoes some TLC - new…read moresoles, polish/shine & one pair of shoes getting reheeled. I thought I was clear on what I wanted when I dropped off my shoes, yet didn't receive what I anticipated at pick up. Especially on the polish/shine aspect & was told when I came back that was an additional service. Not much to do about it as you have to pay upfront. I didn't have the bandwidth to banter with the owner or dispute the charge with my credit card company due to the unsatisfactory & non-transparent services. Hence the 1 star for the un-finishing product at $90 & will not return here for further shoe repair needs.

A faithful, loyal customer has been lost for this business. After writing a 5 star review and a few…read moreyears of good service, this relationship is now tarnished. The service kind of slowly, steadily started to decline with the new owner, Danny. He was keeping up with demand at first but life happened. I do not know any personal details or anything that may have happened, if anything happened at all, but there were several times that the store should have been opened but they were closed. I would call, and get no answer or call back. I let all of that go, fully understanding things happen. And Danny did recruit a friend/family member to help him in the business as he was away for several weeks. Below details where all bets were off. I dropped off a leather briefcase where the top portion of the bag was starting to separate from the reminder of the bag, needing restitching, glue, etc. It was still in tack, but starting to tear/come apart. I described the issue went over the bag to see if anything else was a problem per usual, received a ticket with an estimated pick up window and left the bag. It was trying to retrieve the bag that was the problem. I went a total of 4 times to pick up my bag, and there was always a problem. It was either not ready or could not be located. One person blamed the other stating, "...he was working on it.." I waited patiently as this was over the course of 2 months. It was estimated for pick up in 1 week. Showing up in person, led me to me leaving without my bag 4 times and with empty promises, making me do more work, like "...can you come back at 6pm?" I am here now and it should have been ready a month ago. Danny even promised me on the 3rd visit that, since he could not find my bag, that he would bring it to me, personally delivering to me since I was not too far away. He said he would text me around 5pm when he was on the way. I never received such text and he never came. 4th visit to retrieve my bag; they both were there (this is earlier this week by the way). Danny saw me, said hello as he was talking to another customer. I was friendly and polite. Mind you, I am not really upset at this point, a bit disappointed but still understanding. I just want my bag and in better condition than I brought it because that was the agreed upon arrangement. Danny took some kids out and quickly excited before servicing me but telling me that the other guy was there; not mentioning anything about the missed connection. The other guy stepped from behind the back wall with all bag news. My bag was not only not finished, but it was broken. The interior rod inside the handle piece to make it steady/sturdy to carry was broken into 2 pieces. That is not how I dropped it off. He then proceeded to state that it is how he found it, insinuating that I had broken it. I was A PAULED (intentional misspelling). I stayed calm, rather trying to figure this out. I am looking at the wooden rod; it is broken with splinters, like one would take a tree branch and snap it, not an even break but more torn with wood splinters. It looked as it was intentionally done. And I had to wonder for a second, did I cause that? But came to the conclusion that was impossible because I carried the bag in by the handle, per usual, and it was sturdy in the handle, meaning it was intact and not broken. This guy giving horrible customer service then proceeds to tell me that I need to go to a hardware store and find a replacement piece. Come again? Yup, he told me to go to the store and replace the piece and then he could fix it. I think that is when I started seeing red. Did this mf-er tell me to go get a piece that he broke, after blaming me for breaking it? Mind you, it is a custom piece that was cut, measured for this bag and had notches carved into it for hooking into the bag for sturdiness. You want me to do what? I then proceeded to let him have it. I stayed cool, because I am a cool guy, but I let him know he was completely in the wrong, rewind this interaction play by play from when I brought the bag, how many days I waited past when it should have been ready, how many times I had to take time out of my day to come up here, how I am a regular customer dropping off multiple pairs of shoes over the years, referring customers and writing a 5 star review. How dare you? At this point, he is trying to cut me off from talking as if trying not to hear it, or learn this lesson. Now he is trying to state that I am right, asking for MORE TIME with the bag. No! Run me all the pieces to it. He retrieves all the elements (handle, gold buckles, etc.). I add this to the experience letting him know that I brought it in as 1 piece, it's leaving in 10. Lastly, he kept repeating that he text me about the issue. We went through msgs, there was no such text. SMH. I may have paid in advance, I don't recall but it will be the last $ I spend there and I warn you all to proceed with caution.

Highly recommended. I damaged a new pair of Air Jordan's by tearing out a shoelace eyelet. The…read moreseller replaced them with a brand new pair and let me keep the original after I sent a photo of the damage. Ali repaired my shoe and it is indistinguishable from the new pair. I feel guilty that I have 2 pair for the price of one. Great job for only $20. Professional work and very quick turnaround.

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.

First of all the young lady I dealt with was very nice kind this man was so rude I had said my…read moreticket number is on the text he said well I need the ticket I said either I will be reimbursed if my shoe isn't found he said I give you nothing also said hope you never come back I don't know about you you would think he would have empathy none rude as heck I will Never go back and recommend other not to go please do not

Taps replaced were poorly done. Replaced shiny tap finish with dull finish tap that was slightly…read morebigger than the previous tap and they damaged the heel breast in doing the repair which removed some of the red paint and chipped the heal breast material. The material of shoe is also bunched together I guess from trying to take off the original tap and hammering the other one. I guess I understand that can happen but it's their job to restore shoes back if they caused more damage. Take pictures of your shoes when dropping them off. I would not trust them to fully redo my Louboutin if the job is going to be that sloppy. Going to have to get the taps replaced elsewhere with the correct tap finish. I'd Recomendeded taking Louboutin heels elsewhere.