Picked up a pair of boots in Nashville. They looked beautiful after a few wears I had to get the…read moresoles re-attached and now, less than a year later the heel is coming apart. These are unfortunately extremely poorly built. They look great but I should have looked more carefully. I paid over $100 US for these, they are not worth more than $30 given how long they last.

I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.

Big fan of Duluth. My father and I went to get a belt. The last one we purchased from here lasted 3…read moreyears so worth the investment of $65.00 hands down. Large parking lot out front, store was well lit, and clean. We were greeted by Derrick who was super kind, and went above to find us the size and color we were looking for. He even went into the back of the store and checked inventory. Unfortunately he did not find the 33in in dark brown so we settled on a 34in that was just as good. Fast in and out experience. Lots of clearance items so now is the time to come stock up on your gear.

Great selection for the bigger men in my life. The Jean & flannels have several fits, so they can…read moreget the one that works best.

beautiful pieces and very sweet staff clothes are of great…read morequality and unique I adore the shirt i bought

Omg the service Victoria gave me to help with last minute birthday gift late at night was…read morephenomenal! Plus I got a birthday discount! I left wanting more. Cute spring outfits. Definitely trendy spot. I really wanna come back for a gold chain neckless. Prices very but I got a discount so my word don't count. For a pair of sunglasses and earrings I spent like 36$.

Stayed in Saint Charles Historic District while on a work trip to Boeing. Only had a brief 2-day…read morestay, but stumbled upon this shop where I found the most perfect white crossbody bag--bonus points for the zip closure (I'm definitely a zip purse woman). Couldn't resist coming back later that day to snag it, and ended up also purchasing jeans, a few tops, and an incredible room spray. The owner was incredibly friendly, and the staff were attentive. Will definitely be returning next time I'm in town, but the best part is--you can also shop online!

Very nice and well maintained store great clothes and service in a fantastic area main Street St…read moreCharles

Not a fan of shopping to be honest. Had to get a watch for work and took my time in here. Always a…read moresale happening it seems. Stopped into a Kohl's in Santa Fe but the staff here was much more pleasant. Standard Kohl's. Sort of an empty lot but ample parking. Clean store, fairly new looking I assume. Or maybe it's corporate just keeping things up to date. I REALLY appreciate that. Compared to a Macy's or JC Penny I would select Kohl's every time. Anyway the shelves were stoked. Not a lot of product just skew wif. Bit of a line but it was a tax free pre school weekend in St. Louis so everyone was going crazy. Cashier got me through the process quickly and I left. Set off the alarm but I was told it's ok. Get home to see the safety seal or lock was still on my watch. Never removed. Returned the next few days with a receipt and all set. Thanks.

I don't understand why there is no prices in the Lego section, it's ridiculous! Put the prices on…read morethe items! I ended up bringing 5 legos with me to the front I had to get in line and wait to just ask for the prices I'm so annoyed DO SOMETHING ABOUT THAT! next time I will bring every single Lego item to waste employees time since my time is being wasted . Ridiculous. Put the prices on the legos . Simple.

Work with this company for alot of years buying gaylords. Very reliable and good quality footwear.read more

First time coming to this location. It looks smaller on the outside. They did have some things that…read moreour location in Fairview hts did not Side note there was an odd oil type smell inside the front of store it made it hard to shop for a period of time. Found some useful things. Value was something's were no different priced compared to Marshalls but the quality was a little lacking. We had a small line to wait in but didn't have to wait too long to get checked out.

Love this store, always find someone good bargains! Great deals on clothes and housewares. Only…read morething I wish is to het it was separated by size. Customer service is always good.

Stopped in here for some holiday shopping and I was able to pick up a few stocking stuffers. This…read morestore has a great variety of items from clothing, to crystals, to cups, to camping stuff. You can find something for ANYONE in here! Cool unique items too! The store is nicely organized and items are clearly priced. When it's busy it can be very tight and difficult to move throughout the store. Opportunity for better signage to find this store - the outside sign says "life is good".

Jake's on Main is an amazing shop! As a customer you are greeted by positive employees and an…read moreamazing selection of Life is Good merchandise and so much more! There is something for everyone. The newly expanded store has even more to choose from. There is so much to see! They have shirts, hats, sweats, loungewear, stickers, mugs, towels, blankets, games, jewelry, seasonal items for men, women and children. Jake's is also engaged in so many activities on Main Street and throughout the St. Charles community! If you haven't been to Jake's yet or haven't been in a while, hurry in! You won't be disappointed!