I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their door says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again. read more

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Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618) To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better. read more

What can I say, they have shoes the staff is attentive. They will check in the back for your size. I haven't been disappointed yet. Sometimes it's best to order on line and pickup at the store. read more

Great service and good selection, would recommend this place to shop for shoes. This location is very convenient for me and close to me.

I was in town for a short time and needed new kicks! "T" at his appointments. Sweltering heat and work boots dont mix.... oh I was miserable, well my feet werent partying today..... Soooo off I went to burn up the credit card! Woooohoooo The boy that helped me was A++++!!!!! The sale they had going allowed me to get two pair of shoes for almost the price of one. They were marked down plus the second pair 50% off!!! BAAARGAIN!!! THE GIRLS at checkout were equally helpful and friendly! I was informed of my bonuses I'd receive via email. I was on fire today!!!! Getting so much done. Who'd ever thought I could get into trouble like this? Just me and a credit card? Back to school sales...Here I come!!! read more

We were shopping for black dress shoes for my husband. They had 4 options to shooed from.... Two of which were not really dress shoes. There seemed to be plenty of workers, however most of them were not helping anyone, they were standing just inside the entrance chatting. One young man was busy straightening shelves. No one asked if we needed assistance or offered any. read more

The staff tried to lie to me saying that a box went to a particular shoe, when as a previous shoe dept Mgr, I knew how to read the box. When I told the staff he then called me a liar, that is when I showed him how to read the box. He then tried to tell me that a 7Y is the same as a men's 7, I then advised him that is incorrect as well not to mention the price difference. read more