I took in a pair of expensive boots to be resoled and they were completely ruined. The quality of…read morethe work was poor, it made the boots uncomfortable, and they looked ugly because of the messy craftsmanship. I DO NOT RECOMMEND this business.

I was in town briefly for work, and Don took great care of me on a last minute request to change my…read moreheel pads at the end of his work day. I've had this done a couple other times other places, and never was I so impressed with the care and detail taken. Thank you!!!

The staff at both Morehead locations have always been nice to me. They are always helpful and tell…read moreme about their sales. The prices are reasonable. We don't have a lot of options in this small town so it's nice that i can depend on Shoe Sensation.

I had such a positive experience today. Usually I plan on spending several hours roaming the store…read moreand identifying possible shoes to buy. I entered the store in hopes of finding a shoe really similar to my current Sketchers slip on shoe. The reason I have loved these shoes is they are light weight, slip on, a neutral grey color that goes with many outfits, and most of all COMFORTABLE with a Memory Foam insole. When I entered today I was greeted by a friendly young woman employee. She asked if she could help me and I replied I was looking for a shoe much like what I was wearing. Of course I didn't expect to get much help. Wrong! The employee, I think her name was Stephanie, walked me back to an aisle that had shoes almost identical to mine. Then she said she had another Sketcher shoe she thought I might really like. It looks much more like a traditional walking shoe but it has a step-in feature that is just that. You simply step in and to take it off you just tap the heel with the toe of your other foot. Light weight, check, easy to put on, check, comfortable with memory foam, check, a color and look that goes with many outfits, check! I'm sold. Then I asked the young employee if they had the buy one and get half off the second pair. She was apologetic that they no longer have that deal but asked if I had a smart phone. Yes but I'm not very literate. She took my phone and pulled up a ten dollar off coupon for me to show at checkout. THANKS for being so helpful! You made this shopping trip a true five star experience.

While visiting Frankfort from Baltimore, I found the Shoe Carnival behind my hotel. I was intending…read moreto just take a walk around on a beautiful day, but ended up in the Shoe Carnival. Six pairs of shoes and deep discounts later, I was looking for room in my car to transport these babies home. Exceptional customer service by Micah. She was amazing! So helpful and charming!

Got tired of wearing old worn out shoes and this place came HIGHLY recommended!…read more Got waited on by Andrew and he really knew what he was doing. We discussed what I thought I wanted and he brought out what I thought I wanted and also some shoes he recommended. He was right, I ended up buying what he recommended and after a week, I couldn't be happier! Although I probably could have bought them on line for a little less, the service and his expertise were well worth the price difference - oh yeah, even though my wife wasn't in the market for new shoes, because of his knowledge and patience, she also bought some shoes and she's extremely happy with hers also!

New to town and really enjoyed my visit to the store yesterday. My running shoes were marked down -…read morebonus for me. Store assistants helpful and pleasant. I took a reccomendation to try a new pair of running socks - tried out today. Very happy. Great to support a local business with so many franchises around.

This is a typical small town sports store. They have just enough items to say they are a store…read more If you are looking for gear, apparel, or shoes and you are in Winchester, then this really is your only option. It was a very well laid out shop. Tucked into a small plaza to the left of Kroger. You really can't miss it. Here you will not find big isles or tons and tons of the same item. You can see all the way across the store. I went here looking for shoes and went home sad. My size wasn't in stock. I'm just glad they are still open. Wish them well.

A decent selection of sports apparel and equipment.read more

Had a horrible experience with a rude female manager in July 2024. Returned to store today for…read morefirst time since last experience only to have the new store manager to be rude to me! He was annoyed that I wanted to order a pair of shoes and purchase a pair in the store. It was too much trouble for him. I've never had the employees to be rude, just the managers!

Was double charged, told it was a pre authorization hold that it would drop next day. Charge still…read morethere, then was told it was 2-5 days. Called bank put a hold on card for possible fraud. Their payment was declined.