Wanted to get back into running so came here. I've been coming here for over 10 years before all…read morethe ownership changes. Walked in and waited a bit for assistance. Once I was assisted, it was very thorough. Used the machines to test for which shoes would be the best fit for me. Narrowed it down to three. Allowed me to test them around the store. Added insoles. Even got a pair of socks. Overall I left confident with my purchases. It's been over 2 months now and I'm loving my sneakers. They were a perfect match especially with my prior injury.

Tried to enter the store at 5:30pm on a Sunday, pulled the doors to find they were locked. The…read moresigns on the door say they close at 6pm on Sunday. The employee in the store looked right in my eyes and did not open the door. You should really update your times online and on the door if you make a practice of closing early.

Simply the best selection of clothing and the most professional help. They can find something for…read moreanyone!

I have been a customer at this establishment for about 30 years. In my estimation I have spent…read moreseveral thousands of dollars there over the years. I recently purchased a $400 jacket that became ruined within 3 wears through no fault of my own. There was a metallic coating on it that began to peel. When I wanted to return it the owner said that she might not take it back. She has been unpleasant at times over the years but this was new level. She said that I might have caused the stain. I told her it was on the back; how could I have spilled anything there. Even if I had, a good jacket should not start to disintegrate from spilling something on it. I expect clothes that I spend good money on to last. She was extremely concerned by not getting her wholesale price money back from the manufacturer . After the money I've spent over the years this was laughable. She accused me of threatening her which I was not doing. When she realized her mistake she did not apologize. Further, when I said that she "had to stand behind the products she sells" her angry response was that she did not. I felt like my loyalty was hurled in my face like a brick. She treated me like I was the enemy rather than a loyal, dissatisfied customer who she should work to maintain. Obviously she did not appreciate my decades of patronage. I will never shop there again; my clothing budget will now go elsewhere. Business is challenging these days. Customers should be appreciated and valued at the places they frequent.

The staff here are very unprofessional, rude and lacks customer service. They choose the people…read morethey say hello or good morning/afternoon to. The store was empty when I went. I was looking for pants for my son in the kids section, started looking for styles and sizes. As I was checking a rack, this staff member stood beside me and started going through the same rack. Whenever I touched any, she will proceed to put it in place. I went to another rack to give her space but she followed me and did the same. I wasn't in any way leaving the rack messy. This staff member is just so insensitive, invading my space and very rude. I looked at her and she stared at me, not saying anything at all. I left the store because I just couldn't deal with her attitude.

Horrible store. Zara should be known as the Grinch Who Stole Christmas. I purchased over $300 in…read moreclothing beginning of December for my daughter for Christmas. We went away 12/26/24. On 1/11/25 she went to exchange or get store credit (clothes did not fit). Zara refuses to take anything back because 30 days are up. Any other store gives you til 1/15 or 1/31 for holiday returns. Now I'm out over $300 and she has no Christmas gifts. Corporate greed! Will NEVER shop there again. Wish I could give negative stars.

Horrible. They closed 20 minutes before they're supposed to close. We arrived there at 6:42 pm to…read morefind out they're closed when it says on the website they close at 7:00 pm. WTF.

Bought a pair of 'Puma Kings' that I used for 3 practices. The left toe started to peel back,…read moremost definitely a defect in Pumas manufacturing, which the store says they will take back [in their return policy]. The Manager told me that he wouldn't take it back, no refund. Apparently Puma takes too long to get back to them. Now I have to reach out to Puma myself and try to return the product. Have been a customer for 4 years - Won't be shopping here again

The past few times I've been at this store have been meh but today's experience made me want to…read morewrite a review. I am so disappointed with the service at the store I don't think I'll ever go back. I ordered a jersey for my friends graduation and introduction to the bar. I ordered the jersey on Tuesday and they told me that they needed to order the letters and I could pick ho the jersey on Saturday. I ordered the replica jersey with the name on it and then I called back to see if I could customize the jersey they told me it was going to be an additional 30 dollars to customize it so I figured I would go with the cheaper option. When I went in today they told me that the place they ordered everything sent them the authentic jersey so I had to pay the more expensive price. I asked them how it was fair for me to pay the higher price for a jersey that I didn't want because they messed up. After 30 minutes they agreed and sold me the jersey at the price I was quoted. If that was the end of the story I wouldn't be writing this review because it's pretty consistent with what I have experienced before at this store (being quoted one price and when I come in they try to charge me more) However they then told me it was going to be a 30 dollar charge for them to put the name on the jersey! If they said that originally I would have gotten the thing customized!! All in all really just horrible customer service. I wasted an hour of my life there even though I ordered it days in advanced and got over charged for something I was told there would be no charge for.

Came in here to buy a pair of sneakers. Was easily in and out. Staff were very helpful. Store had a…read moregreat variety of sneakers and in all sizes. This store is one of the better stores at Cross County Mall.

Today a line formed outside this footlocker to get Yeezy that drop today, the store was filled with…read moreemployees, not like a normal Saturday so to fill these demands. At ten the door opens and one of the customers asked do we go straight to the register and give the size of the Yeezy you want and the employee named Jose said "oh no, do you have a raffle to get the Yeezy?"... no one on the line heard of this raffle business and everyone said no what raffle. the employee/ maybe manager Jose said we send them back if no one with a raffle clams them by Monday, just to keep them exclusive. one of the customers said he saw them putting some of the sneakers aside for their personal buy... not sure if that's true but something fishy is happening... everyone left the door line and went to other stores. truthfully this store lost my business and I'm sure the others that waited in the cold rains business too.