I have been using Shoppers Pharmacies for many years, and moved to Comox about 2 years ago. I find the staff friendly, however, they seem to be consistently understaffed. I have never had this many issues with my prescriptions at any other Shoppers Pharmacy. There are always issues with either my insurance or prescription refills. I find myself having to repeat information to them each time I need to pick up my medications. I'm told I have to pay full price, my insurance isn't covering... but after telling them the same thing I have to say each time; suddenly my total bill is less than $10.00 instead of hundreds of dollars. It is disappointing, because I enjoy their beauty department and I am a frequent shopper , but I believe I will be taking my pharmacy needs elsewhere. read more

Good pharmacy prescriptions on time pharmacists are friendly and helpful but goods in the store are very overpriced

That is where I go to get my medication it is a very good pharmacy and they have very very good hardworking staff and very good customer service . I strongly recommend checking out the store. read more

I have been going here for years and have had exceptional service. Jeff, especially, has shown extreme patience in helping me develop my never ending trip photos and print copies of family pictures. Service from the pharmacy has been friendly and helpful and the cashiers, although often busy, have never made a mistake on my bill. I can't believe that someone would write a negative review! read more

This store you really have to be careful of. Again it seems the staff do not have proper organizational training and maybe using the military model as a business model, which makes sense considering the base is so close, but is very demeaning and a shock if you are not used to it. The big problem I have is the queuing and how inconsistent they are when they serve a person. They will ask if the person behind you is first, but if someone doesn't stand behind the invisible line and go to each cash register in turn it seems ok if they appear wealthy or if they know the people working there. I was standing in line at pharmacist, when the big woman asked the man behind me if he was there first. That was so demeaning. I just left the line, and took my prescription to another store. I also felt my privacy was not only disrespected by trivialized. And when you talk about prescriptions you better believe privacy matters to the customer even if the clerks assume that they are marginalized and their life will not amount to much, and they will die alone and friendless possibly outside their store which actually happened a while back. Possibly if life had been kinder to them, they would be righting a review to about this store instead of dying behind it. Self fulfilling prophecies are very cruel and when you see how people get treated sometimes in this store, very selectively and not consistently this store makes a great example of that, in my opinion. You wonder what would have happened if someone had treated these people with respect day by day instead of donating $1k to the Sally Anne in the name of a marginalized woman who died from pneumonia in her early 50s and possibly refusing to give her and other marginalized people a smile which would have been free and seems to mean so much to them. It is sort of hypocritical. That Sally Anne took decades before they included women in their shelter programs. You have to really make sure the products are within the recommended date and have not expired in this store. I have caught this a few times. One clerk will say oh my eyes are bad. They have a huge selection of reading glasses, though they are over priced in my opinion compared to the dollar store which have a random supply. The getting served at the till is very slow. Sometimes there are 6 or 7 people in line before they call for another person to take a til. They have receipts that sometimes invite you to do a survey, and one question, I believe is "do they call someone once there are more than 3 in line" and once I mentioned that discrepancy and they bit my head off as if the shoppers time is free. I guess from their opinion it is. Most people go into a convenience store because they are in a hurry. The other problem is they are very close to a hostel and bar, and tend to lump everyone together as marginalized. That is how they make you feel anyway by continually questioning you. The other issue I have is that since there is no real line to give people a comfortable distance, I feel other customers can see me punch in numbers when i use cards. I often find errors in my bill, or the sale price is not actually on the receipt, they sometimes have one price on the shelf without updating it in the til. I have often been half way down the street and added the bill up in my head, realized there must have been an error and look at receipt and have to go back and get it fixed and of course stand in that long line again. I have avoided this store for months. It is so inconsistent. Some clerks are very nice. Sometimes there are great bargains. But the negativity and the worn look on some of the clerk's faces, maybe cause their skin has lacked air over the years, due to all the make-up they seem to be encouraged to wear. The women at the beauty display always seem super uptight, and have a lot of make-up on. More than I have seen in any other store. I have been to the new staples and they have a pharmacy, and they seem really nice, well trained, and not overly made-up or overly sexualized which of course that over sexualized appearance appears to breed a feeling of contempt for others and that snootiness seems to be all over downtown and really feels like the shopping experience gets poisoned where ever you go. I also think having the base so close by may explain why there seems to be such a culture of being an alpha male or alpha female and to take an overly authoritarian approach to organizational behaviour when designing stores or talking to smaller people who they may assume to be a lot younger or stupider than they really are. Micro managing can feel very demeaning but I think the approach they take is they know best. read more