Worst apartment building I have ever lived in. Maintenance takes until you have rusty light fixtures to fix anything (my shower vent). Water is constantly being turned off with NO WARNING. Power is constantly going out as well with no aid from complex. It's obvious they don't care about their residents, which is sad because most of them seem to be elderly. Front desk lady is extreme not rude and unhelpful. Dog area is ALWAYS filled with huge dog bowel movements. I would never recommend this building to live in. They look "newly renovated" but really they just poured white paint over obviously chipped/damaged walls. read more

See all

I really wanted to give this apartment complex a chance because their actual spaces and parking all look great (I have not lived here - this was my experience just trying to get a tour)! I could not handle trying to schedule tours with management though - they were 15 minutes to my first tour with them, and then I tried to schedule two more tours with them but they didn't show up to one of them and the other one, they didn't confirm the appointment or send all the parties the ID verification link needed for the tour. It's always an answering machine, no one answered my calls. When I did get a call back, it was random times in the day, and they were just saying they were on a tour, so they couldn't respond, but there needs to be communication before a tour. That is common management manners. I personally felt some passive aggression as well. They also offered me two months rent free after the first no show tour, which I found odd. I think just having one manager makes it impossible for them to get work done, they need more than one manager, and they need a texting service in place, someone that can email or just better communicate. The communication style of the current manager leaves much to be desired. Until management is sorted, I would never recommend this place for anyone. read more

Would give 0 stars if it was an option. The absolute worst apartment and management I have ever had to deal with. At one point I had mushrooms growing out of the wall in the kitchen. They then proceeded to take nearly all of my security deposit for cleaning fees and other random charges. And not one single time did they ever apologize for the mold issue, instead they said they had to make sure it wasn't mildew because then it would be my fault. Avoid staying here at all costs because they only care about your money. read more

Please don't even consider this place to move in. I don't even know where to start. I will just list few things. To start with the fact that they changed my move in date and told me about it only 2 days prior. I was moving from a different state so it caused extra expenses and I had to stay 5 days in the hotel. When I addressed it with the management, they said they couldn't do anything about it. It cost me 600 for the hotel only and I don't want to calculate other moving costs that changed because of that. The apartments DON't EVEN HAVE A MICROWAVE! But of course, that's not their problem. The laundry facility is in a horrible unsanitary state. And it's not a free laundry, we still pay to use it. People wash their dogs staff in there, all the dryers are covered with pets hair.I addressed it with management May 22. Emailed them all the concerns and pictures of dirty floor, dirty dryers and rust, dust and all that. No response. None. Today I stepped into the office to ask if they plan to do anything- they told me they will direct my emails to the attorney and they won't talk to me about anything. Attorney?? About laundry?I emailed them about flees on the dog playground. No response. No sign on the dog area informing residents about fleas. People still take their dogs there. Probably the attorney will take care of that too.When I asked them today if they ever clean artificial grass on the dog ground, they said I don't have to take my dog there if I don't like it. And if my pets have fleas I should learn how to take care of my pet better. And that I have to prove that they Don not clean it. For the information of the management and management company- I don't have to prove anything to anyone. The dog playground smells like hell. I signed one year lease and you are obligated to provide safe and clean environment for the residents and pets ( we PAY pet rent btw).Every single resident I talked to here can't wait for their lease to be done and move out. I don't know even one person who would say "I am glad I am here and planning to stay". The trash charge for June is $72 . In January it was $45. I asked them about it too and I know that single family home pays 45 per month in Monterey. No explanation. Being a resident of 1 bedroom apartment I am supposed to pay almost twice that price. Where are these numbers are coming from? I do assure you that they have attorneys and who pays for their attorneys? We do! With our rent. The lady who is being called a manager is not managing anything. She is not capable of answering any questions. Today when I was In her office I noticed that her AC was running and the door to the office was wide open. With the temperature outside in Marina today around 60 she was running AC to cool down the inside and the outside as well. Would she do that in her house? No, because she would have to pay for that out of her pocket. Since she is at work and it's not her financial responsibility, then it can be done this way. That's the mentality of people who are in charge of this place. If I don't pay for it, not my problem. Please consider any other option for your rent money but don't bring it here. I didn't mention how cheap everything is inside, layers and layers of paint, old kitchen cabinets, flimsy windows, etc.They don't deserve your money. As one older lady here told me- the place is a dump. read more

When I booked my appointment the night before to see some of the apartments that were available I was very excited to see them the next day ! That excitement quickly wore off when I arrived to the leasing office and wasn't greeted but instead was asked for my ID by the women at the desk. I had forgot mine in the car but my sister had hers . I went out to get mine and came back with it for only the women at the desk to tell me there were no apartments available. I personally felt profiled by how I looked because she didn't ask me for my name or phone number to know what I was there for. As I mentioned earlier , the women didn't greet us , all she said was " I will be right with you , do you have your ID's?" In a very annoyed toned. On Top of that she scanned my sisters ID into "a security data base" using her personal phone camera when my sister was just my company for the tour. I would beware of this due to fraud in the area as far as stealing identities. Due to this distasteful visit I would NOT recommend this complex to anyone especially if you are new to the area or looking for a new place. The way I see this life , please go where you are valued . read more

Garbage Bill up 800%!! Yes, that's right, that's not a typo - our trash bill was just jacked up 800%. Went from $9.25 to $72.45 and there is NOTHING we can do except buy out our lease for $3400.00, kiss that money good-bye and move to another place! When I complained to the site manager, Malena, she kept trying to sell me on how reasonable this was because we were told at lease renewal that our garbage bill would go up substantially...substantially....hmmm in my mind that means anywhere from 50% to 100%. Not 800%!! This is nothing short of a sneaky way to jack up the rent over and above what the law allows. Take my advice and give this complex a pass. read more

Never move here. Hallways do not get cleaned, dog feces/urine in the hall and it stinks. Everyone washes their animals stuff in the washing machines and there is pet hair everywhere. This was call THE HALLS OF HELL many years ago and now the Police even say it has returned now to THE HALLS OF HELL. I guess it is which building you live in. Mine was the building from hell. Also, the property management makes renters pay for anything that is caused by another renter and they say they don't know the reason the place is flooding. Did you know that some renters have clothes washing machines and dryers? Who pays for the water and the flooding? It should be only the renters who flooded it and Greystar. They make you use your renter's insurance, do not do it, fight them. They know what BS they are spewing. Look at the cars and you might get a pretty good idea of who lives there. read more

Terrible. They do not answer the phone or return calls and they took my pet deposit for an apartment that they required a co-signer on and I am still waiting on my deposit over 3 weeks later. read more

I moved to the Monterey Bay 12 years ago and found it very difficult to find a nice clean apartment community anywhere in the area. I visited this community before it became The Shoreline at Monterey Bay and was surprised that any owner would even allow a community to present the way it did. I recently had to find a new place to live and came across an ad for The Shoreline and decided to visit the property. First, I called the property and was greeted by a upbeat personality on the phone, Traci. She described the upgrades to many of the apartments and the community and invited me to come and take a look at the apartment. When I drove up the the community I was pleasantly surprised to see how nice the landscape looked, it was green and had flowers throughout. I entered the office and was greeted by Traci who offered me a cold water and a seat. Traci actually took to me view the apartment, which surprised me because most places give you the key or a code to go look yourself. The apartment was beautiful and had many upgrades that I loved. I made my decision very quickly... This is where I was moving. I have now lived here for 8 months and have enjoyed living here. I would recommend anyone looking for a new place to live to come take a peek... You, like me, will be pleasantly surprised! The surrounding apartments in the area should follow suit and maintain the communities in the same fashion. read more

Avoid Greystar Properties!!! Slum-Lord Management! I have lived at 2 Apartment complexes managed by Graystar. I lived at the Shoreline from 2016-2017, Shortly within a month of moving in at shoreline one of the burners on the stove broke. We reported this maintenance issue within the first month of residence there. It was not fixed until a couple weeks before I moved out about a year later! We reported it many times, it was not fixed until almost move-out time. Within the first 3 months of residence the refrigerator broke. It was replaced with an older model. This replacement fridge leaked hazardous coolant all over our food, spoiling it. We reported many times that toxic coolant was leaking and nothing was done about it until, finally within 3 weeks of move out time after notice was given, the fridge that was a health and safety hazard was replaced with a new one. It took management the better part of a year to fix issues that were a health and safety hazard. I have gone to the office many times for various reasons. The posted office hours are a joke, as the office was rarely attended, even during posted office hours. I had huge issues even reporting maintenance issues because of the negligent lack of attendance in the complexes office! Maintenance issues that were reported in person were not dealt with and were not posted to the account. I was told that they were never reported despite having done so in person several times for the same issue. The office is usually only attended when rent is due and when there are apartments for rent! The rest of the time, it was nearly imposable to get ahold of management! One time I had a notice put on my door one day after rent was due saying that my rent had not been paid. I went to their office and that day they happened to be in the office, which, in my experience with Graystar properties is a rare occurrence! Their rent check was in their mailbox, unopened. The rent had been paid, but, they demanded a $75 late fee despite their error. When it came time to find a new place I applied online to a different Greystar property with a rent price posted in writing on the internet as the agreed price. The application fee was $200 to do so. When I discussed this with them in person, the Greystar representative told me that the actual rent was $225 higher than their online price. On one hand I had in writing that a price of $1400/month rent was agreed upon from their online application. In person I was told that the rent was actually $1625/month. I asked them to please update their online listing. This never happened as over a month later the bait and switch price was still listed. I chose to go to a property managed by a different company. This has been a good choice in my experience. 2 months after I moved out I had still not received my deposit check back in the mail. I called Greystar about it. In the mail about a week later came not my deposit check but a bill for over $300, saying that damage that needed to be repaired ate up more than my deposit amount. The apartment was pristine and was professionally cleaned upon move out. Enclosed in these bills were a set of invoices, that when I added the numbers up, did not match the figures on the invoice they sent. they owed me roughly $500. I tried to contest this and within 3 weeks of doing so I got a call from a collections company regarding the money Greystar Property Management said I owed them! I was sent 1 notice and within 2 weeks of that single notice after I tried to contest on the basis that the books did not balance, I was almost immediately sent to collections with one single notice. I never received my deposit back!!! From my interactions with Greystar Property Management at both Monterey Townhouse Apartments, In Monterey, CA; and at Shoreline Apartments, in Marina, Ca; I AM forced to conclude that Greystar cannot be trusted, will fraudulently cook the books, will demand money not owed, will not comply with their maintenance obligations in a reasonable time-frame, will pull a bait and switch on their online property listing, is not reachable by renters the majority of the time!!! I lived at the shoreline between 06/2016 to 07/2017. I recommend you avoid any Greystar Property like the plague, you will not be treated honestly nor fairly. On the bright side the shoreline is located at a very nice location, but the management ruined the experience for me! read more

I lived in shoreline for approximately 5 years. In the time I was there management changed at least 2 times. The last one was the worst, but overall the living conditions of shoreline are a joke and no "luxurious" like they claim, which is why I'm here to leave this review, this place is far from luxurious and more like 3rd world country. Let's start with the good, the location is great and they have a laundromat. It's pet friendly and they accept big dogs. Now the bad, they use really cheap material for everything, within 3 months of living there things started falling apart, the tub started peeling and we always had drain issues in the tub and bathroom sink. At first I thought maybe it was just me, but my new apt doesn't have those issues and I never need to call maintenance. I reporter this to shoreline and their response was that I leave the apt for 3 days so they can fix it. Not sure if these repairs got deducted from my deposit but something to pay attention to. The handles on mostly every cabinet was loose, broken, falling apart within months as well. The screen door had a crack which I reported many times and it went ignored as a result our apt was always cold. The toilet had issues and it took them 2-3 years to finally change the toilet, we were using a bucket to flush, we complained many times and it also went ignored. They came in one time to look at our kitchen cabinets because they were remodeling and when they saw them they said we had the latest remodel, roommate and I cracked up because they were old cabinet painted with dry wall. The stove handle fell. Oh and the stairs outside are painted with dry wall, my husband fell once after it was freshly painted and I probably fell 2 times on rainy days, that's a lawsuit waiting to happen right there. The trees get trimmed but not checked, I know because I tried getting them to check them, on windy days they tilt and move a lot, one day they will fall on top of an apartment and crush someone to death, then and only then will they remove them. I was going to report it to the city but I moved out. They raised our rent over 20%, they gave us a 90 day notice which by law was fine but I was not in a situation to move. The latest manager there was extremely rude for no reason at all. During ant season we got lots of ants so we spent a lot of money on ant control, so if you're buying plumbing and ant control stuff start saving your receipts and maybe do something about that because I don't have those issues at my new place at all! Also, it's great that they have maintenance but at my new place I never have to call them, looking back shoreline was a shitty apartment and falling apart that's why I had to call them so often. There was one time where they changed the rent system and did not give out a proper notice, I was relying on it to pay my rent and found out too late I couldn't and as a result my rent was late and I was charged a $70 fee, management took no responsibility for it. While the location was good, that's all it was, the location but these apartments are far from luxurious for what they're charging. Explore your options. read more

The only reason I'm dropping 2 stars down on this review is their failure to properly advertise their pet policy. Their website says that they are pet friendly and nothing else. It took me several calls to their office from out of state during CA business hours to get them to finally pick up and confirm that there are no pet restrictions of any kind. They only allow pets up to a maximum of 25 lbs which in my book isn't pet friendly as I have a 50 lbs canine, and it's stuff like this that needs to be advertised on the website for folks who are military with pets moving to that area. read more

I have lived at the Shoreline Apartments for 3 years now. It is a very nice facility with well kept grounds, also one of the few complexes that take animals. My wife and I have enjoyed living at Shoreline Apartments and are now about to move to a 2 bedroom unit next week. I am so thankful for Traci Britt who helps manage the complex and how easy it is to get in contact with her. read more

My fiance and I moved in about a month ago and the apartment is pretty great. We had a few issues a couple weeks within moving in that were taken care of by the friendly and professional maintenance staff, Javier and Miguel. There was a faulty seal on our refrigerator which they promptly ordered a part for; however, that did not remedy the problem (though while in the apartment, he fixed a burner on the stove and our wiggly toilet seat). A couple days later we had a different, newer fridge in our apartment! 5 stars for Javier and Miguel! read more

Stay away from this place. They have a serious flea problem they refuse to treat properly. My fiancé and I had to pay for professional service for over three years to keep them out of our apartment before we finally decided to leave. Tracy is the property manager, and overall she's been very nice to us. However she was dishonest with us multiple occasions which I did not appreciate. It's too bad they have so many flea issues on all their marina properties because it would have been a nice quiet place to live. read more

My experience at the Shoreline was nothing but positive for my year of living there. Traci was always responsive to my needs, maintenance issues were fixed immediately and overall the property is well maintained and safe! The laundry rooms are reasonably priced and the fact that it's pet friendly and within walking distance to the beach is a plus. The apartments are on a quiet street in Marina and within walking distance to all of the local shops and farmers market. I'll miss this place! read more

Great service here whenever a problem occurs the Service Technicians respond quickly & efficiently especially Javier, he is friendly with the residents, and very easy to talk to about any problems. It is the first apartment I have ever stayed in, and I'm glad it is. Traci was very friendly with me as well in explaining anything I needed to know & helping me setup appointments last minute to talk about the apartments. Overall its a nice place to stay. Affordable considering the average Rent amount that Marina/Monterey offers. read more

Very Affordable place to live. Very clean and quiet and extremely close to the beach. One of the best places I've lived at in a long time. From the location to the awesome customer service that the land lady Tracy provides. read more

Obviously this place isn't glamorous but the people are what make it. They aren't always in the office which is understandable since they are usually working to make the property better. I lived here for a year and I just recently moved out. Luis did an excellent job with the move out walkthrough, he is kind and very friendly. I never met Traci (The apartment manager) but she always responded to my texts in a prompt manner. I can only hope the management at my new place is just as nice! Thanks again Traci and Luis! read more

It was absolutely impossible to get in to touch with anyone! I came from out of town and needed to find a place pretty soon. Their corporate office told me that they had availability, but only Traci (the office manager apparently, even though she is never there) could schedule a viewing appointment with me. How can only one person in an entire corporation be able to schedule an appointment?? I called her numerous times and emailed her and she never got back to me. I ended up just visiting the community myself to see if anyone would be there. I saw a sign that said "be back at 3:30", so I did what a reasonable person would do and showed back up at 3:30 even though I had other places to visit. And NO ONE was there!! There were two other people standing outside the office hoping to visit the apartment as well. It's a wonder how anyone lives there given that they don't ever get back in touch with you. Even a resident walking by said "good luck" to us because Traci is never there and never answers the phone or returns calls. The supervisor insisted that he would personally get in touch with Traci and give me a call back within 48 hours. Guess what?! no call. I don't tend to write Yelp reviews, but I couldn't resist in this case because my experience was so terrible. If you're coming from out of town, you might as well scratch this off your list because you won't hear back and no-one is at the office. I didn't actually live there, but it looked pretty run-down and I'm glad I didn't stay with a company who doesn't appreciate their residents. read more

It's about time we wrote a review for this place. My husband and I moved to the west coast a little over a year ago and searched all over the Monterey bay area before happily finding the Shoreline apartments. The complex is quiet and personal, all the neighbors are very respectful. The apartments have a nice layout and we love the landscaping that is well maintained. We have lived in many apartments over the years and have had many landlords and by far our most favorite is Traci. She is busy working but always makes time to stop and talk with us. Our dog loves her and stops by her office everyday to say hi. We have never had a problem that couldn't be solved and the maintenance guys are very nice and friendly. We are happy to have found this place and plan to stay for a while! read more

Shoreline is a very nice apartment complex. A very quiet and friendly location. The property manager and staff are really great and easy to work with. It is a little bit older of a complex but the lawns are kept up, the apartment layouts are nice and it is pet friendly. read more