This review is meant for a full set of tire replacements on 10/29/2025 and subsequent warranty…read morereplacement for driver side rear tire on 1/19/26. Invoices are attached highlighting the staff that helped as well as things I felt were important to highlight. Basically: the price-matching and the hassle-free warranty replacement (since damage was deemed irreparable). What isn't shown in the invoices is how attentive and considerate Mauricio (red shirt) was during my warranty replacement visit. Highlights: (1) he put my car in the system such that I would be immediately next in line as soon as the replacement tire came in, (2) spent considerable extra time with me to diagnose TPMS (tire pressure monitor) issues after the replacement, and; (3) made sure I had face-to-face contact with another red-shirt member (Sebastian) in case my TPMS issues were unresolved when Mauricio is not present. I did want to mention that it was extremely busy when I came in. It took me some time to actually get to talk to Mauricio specifically, but his professionalism was worth the wait. Lastly, I wanted to give a shout out to the technicians that actually serviced my vehicle on 10/29/25 and 01/19/26: those guys did fine by me. PS: Mauricio was right; driving a few miles fixed my TPMS issue. PPS: With the amount of construction in Millbrae and Burlingame, I'll probably see these guys again--when I do I'll be confident I'll be taken care of well.

I dropped off my car at noon. I was told it would likely be done around 4:30 but was asked if it…read morewould be OK if it took until closing time which would be 6 PM I said yes. I went back around 3:30 to see where things were at and to wait around for my car since I didn't have anything better to do. They had a line of 28 people waiting for their cars to be worked on. They were telling everybody, all 28 of those cars, that they would be done by 6 PM. There was a guy who came in to check on the car that he left yesterday, they told him his car would also be done by 6 PM. I believed them 0% that my car was gonna get touched this evening and I drove away after wasting nearly 5 hours, at 4:45, with a screw still in my tire. editing this at 6:40 the same day, they called because they were finally ready to begin service on my car. lmfao!

Dear Big O Tires San Mateo Management,…read more I am writing to share my appreciation for the excellent service I have received at your San Mateo location. I have been bringing my vehicle to this shop for my last five oil changes and inspections required for ride-sharing, and each time I have left completely satisfied. Your team is professional, knowledgeable, and consistently goes above and beyond to make customers feel important. I especially want to highlight Alonzo; he always ensures that I am well taken care of and provides a level of service that is truly impressive. It is clear that you have a great team of hardworking individuals who take pride in their work. I will continue to bring my business to this location and recommend it to others. Best regards, Vernel Primus

Very dishonest business. I came in wanting help with a flat tire. Rodrigo said my calipers were…read morerubbing against my rotor and needed an immediate $1.5k fix. I wanted validation of that first. Rodrigo came out to show me and was making up all sorts of stuff like feel the grooves, it needs a replacement. Still not convinced as I wasn't getting a straight answer to how many mm are left with proof, I went under the car and took this picture. There is more than 50% left, about 70% of a full pad. The little low pad warning visual helper notch is still there as well. Are the clerks incentivized to make one time sales over running a honest business? Please make good win-win long term decisions for yourself Big O. I appreciate the tire repair but not the dishonest upsell. An honest gauge of where my brakes are with a plan to follow up would have made the sale, not lying repeatedly and dodging my validating questions. Thanks, a local nearby would-be regular customer

like that they send you updates on your car and you can also watch them work from home.read more

stress free auto provided be amazing on a very frustrating day. They were very kind and although…read morethey didn't have a diagnostic tech on site that day, they did what they could to support me in figuring out my issue. Major shoutout to Nick, Nef & John for their great service

Moe's saved the day for me last month, I had a dying battery and they were able to get all taken…read morecare of and back on the road within a 40 minutes timeframe...on a Sunday! Thank you to Ali and his team for saving the day! I'll definitely be back.

Awesome Customer service, quality of work is excellent, the…read moreprice is reasonable Replace my right rear tire

Super incredible service. I found these guys through Reddit and needed to get my brakes replaced…read morelast minute. I called in today, and they asked me to come by first so they could properly diagnose the issue. They inspected both my front and rear brakes and confirmed that the grinding noise was coming from the rear pads. They were completely honest and let me know my front pads still had plenty of life left, instead of trying to upsell me on parts I didn't need. After confirming the issue, they ordered the parts, which arrived within about an hour. Once the parts came in, they knocked out the brake job in just 30-40 minutes. Super fast, transparent, and professional from start to finish. They also topped off my fluids and filled my tires, which I really appreciated. They walked me through everything and showed me exactly what was going on, which made me feel like I could truly trust their honesty--unlike some other shops that might try to say you definitely need new rotors or extra work done. Very fair pricing as well. I couldn't have asked for better service. If you're looking for a trustworthy shop, come support this small business--they clearly know what they're doing. I'll definitely be coming back here 100%. Thanks again.

Wally and friend (forgot his name) are top shelf mechanics and run an honest high quality auto…read moreshop. I always go to Wally because he educates me on the issue(s), shows me, fixes it, shows me, charges a fair price, and runs a very honest business. Norfolk Auto is a gem.

Needed an oil change before a trip down south, and Jacob made the whole process quick and easy even…read morewithout an appointment. The shop was very busy, but the front desk still provided excellent customer service. Really appreciated how smoothly everything was handled!

Michael patched my tire and did a great job. He was professional, efficient and made sure…read moreeverything was done properly. The repair was completed quickly and the tire has been working perfectly since. I appreciate the quality service and would definitely recommend Michael to others.

Scheduled an appointment because the one i normally go to in Millbrae was booked through the end of…read morethe month and didn't want to wait that long considering an issue i had with one of my tires.Everything you could ever ask for and more i found here at the Redwood City location. I was checked in immediately upon arrival with a friendly smile and was explained their assessment, options and price point and was out of there before i knew it.Shout out to Edgar that helped me and everyone else involved.Great team, Great service, 5 stars all around.Keep up the good work for it definitely shows that you care.

Updating my review. Much better experience this time. Ordered the Tesla TPMS sensors on my own…read moreand scheduled the appt online. I arrive at the store about 10 minutes early and am able to check-in right away and hand off my key. They finished the work sooner than expected and contacted me. This was what I expected the first time. Everything seems to have been done right, so happy with the results. For this visit I would give them five stars out of five. But because my time was wasted the first time (and was completely avoidable) I am giving them a score that is the average of the two visits. I held off on providing an update as there was an issue with the TPMS sensors that took a while to resolve. But this turned out to be a Tesla thing and unrelated to any work that this store did.

Came across a flat tire on a busy Saturday afternoon. Drove to a few auto body shops in the area…read moreand Rafa's was the 5th location. Gentleman picked up the call and told me to swing by, it'll only take about 5-10 minutes to get it the tire patched. Upon arrival, I pulled up to the entrance and he immediately started the process. Tire was taken off, found the nail, patched quickly and inspected once more before putting wheel back on. Whole process was quick, detailed and thorough. $30 for a quick patch and service was friendly. Unfortunately, I forgot to get the employees name but thank you so much for helping out that day!

Came in Saturday morning for a slow tire leak. The team at Rafa's found the nail and fixed it in no…read moretime. Watching them work was like seeing a great performance--fast, skilled, and professional. I was in and out in about 20 minutes. Highly recommended!