Saul was very knowledgeable and helpful. He helped me with my daughter's Rav-4 . I would recommend going to see him for your vehicle. I will definitely tell other people about his great customer service. Sincerely James Hansen read more

Our car had brake and alignment issues. Guiselle and team assisted us in diagnosing the issue and assisted in ordering the parts needed for the car. She also gave us service discounts. They are great to work with and I would recommend them to everyone to bring their cars to their shop. Hi Guiselle and wheel works team! Thank you for your help in repairing our car. read more

If I could give minus stars I would because Brandon is a rude price Gouger money hungry person Everyone was super nice and helpful and Even tho the work took 10 minutes to put on a battery cable on my old car Very easy to get to right on top I understand they have to charge but $220 to install battery cables took literally 10 minutes so I asked to lady for a discount she said sure just give us $180 but Brandon got super pissed off and told me not to talk to her when she was the one who initially check me in she is a store manager he was pissed off because she was giving me a discount So beware of this place unfortunately because of Brandon read more

Came here to get my brakes looked at and I thought maybe I needed tires. They were honest and told me I didn't need new tires. I appreciate that so I knew right away they were trustworthy. I needed a tune up as well. There was an issue with one of the spark plugs and they fixed it immediately. Guiselle, Carmen, Brandon were all very helpful. They communicated everything and explained what needed to be done. I will absolutely be back. read more

This team is amazing and are generally great ppl. I had a flat tire (completely flat) and Sal was able to get me back on road that same night. They had to do order tires from another location and were able to get it to this location and put on my car the same evening. I appreciate the staff a lot! While I was there, another guest was sitting and fell asleep with his laptop on his lap. The manager didn't hesitate to move to counter so it didn't fall (since the guest was sound asleep - tried waking him up several times). That showed just how genuinely good these guys are at this shop. read more

Long story, short I took my car for a suspension inspection and alignment. These guys are so unprofessional . They don't have no experience and they don't care to help you out or try to figure out the issue they caused in the first place. Dropped off my car and when I came back for my car, they had messed up the whole alignment. My tires were rubbing and steering wheel was so off that made my traction and ABS light came on and they also forgot to tight my suspension arm nut ... I just never experienced something like this. I don't recommend coming to this shop. read more

Wheel Works - My steering wheel all messed up - Tires Near Me - San Mateo, California

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GiGi and her associate were able to help me right away. My tire was slowly leaking and discovered that I had a nail in my front right tire. In matter of 1 hour or less I was on the road again. The customer service was efficient and very friendly thanks to GiGi and her associate. Kate read more

100% Fraudulent Business. There was no chance of any "misunderstanding" or any kind of "mishaps", what we experienced was a fully intended scam attempt. Called ahead of time to see if they had time to repair a puncture. Usually I repair simple punctures myself but was feeling lazy that day. They said they will need about an hour, an hour for puncture repair is odd but gave me time to grab a lunch. After 90 minutes of no call I simply showed up to see where they were at. All they did was put the car on jack and removed the wheel. The sales person told me that the puncture was located on a spot where it couldn't be repaired. I asked if it was on the side wall, no answer. He told me he can put a new tire on, I replied sure. Then he smirked and told me that my car is AWD so all four tires must be replaced. At this point I knew what he was up to so I asked him to show me where the puncture was. Here are his answers, different each time of course. "Oh it's at where it can't be repaired" "Oh don't worry about it we tried and couldn't repair" "You know what I think I can change just one tire for you" "I don't know where it is so I can't show you" "There is no point because I'm not going to sell you tire today" Trying not laugh I told him to just put the wheels back on and I will be on my way. Took it to nearest gas station with garage and borrowed a soapy water spray. Please look at the attached picture, this is exactly where the puncture was at. It is not on the side wall, not even on the shoulder, this puncture location is 100% repairable. The mechanic there laughed with me about the story and repaired the puncture with simple twist through. Obviously there was no sign of "repair attempt" by wheel works. I used to come to this wheel works for my tire needs when I was younger, there used to be honest working men here, not anymore. Welcome to the new Wheel Works, home of scamamigos. read more

Wheel Works - Puncture location. - Tires Near Me - San Mateo, California

I drive from Sunnyvale to have Giselle work on my car. She is hones, personable and will keep me updated when my car is in her hands. She always does the inspection on my car and lets me know what is needed. I know my car is in good hands when she's around. read more

While driving home from South City to the East Bay my husband and I got a flat driving down 101s. After changing our flat to the spare we searched for the nearest tire shop which was this Wheel Works. We got there at 4p and they closed at 6p but Saul was able to squeeze our walk in into their busy schedule so we were able to drive home safely with a brand new tire. I really appreciate Saul for helping turn our terrible day to a positive experience. 5 Stars!!! read more

My son and I went in to have a tire repair due to a nail puncture. Abbey greeted us with a smile and checked to make sure the tire was repairable. She confirmed that it was fixable and said the that the repair was free. They fixed it fast and we got the car in about an hour. Thank you Abbey and Wheel works for your great service!!! We much appreciate it! read more

Car maintenance has always been hubby's responsibility. Earlier this week, he wants to get an oil change of the SUV and have them to check the brakes as he feels the braking is a bit different than before. That's his "expert" diagnosis. LOL We got there at 7:30am on a Tuesday morning. The lady at the counter was helping another customer when we walked in. She greeted us immediately anyway. We have waited maybe 5 mins and it's our turn. She is courteous and said it might take a while to have her guys to do it today since we don't have an appointment and they are very busy today. We said no problem at all. Anytime today is fine. We got a call from her a few hours later in explaining in details on their findings and costs. We gave her the approval and the car is ready the same day. When we went to pickup the car before closing, it's the same lady behind the counter! She has been there from 7am to 6pm!! She still has a smile on her face and go over the repair in details with us. You could tell she takes her job seriously and truly enjoy it. This is the first time I feel the need to write a review on car shop as it is truly a positive experience. Toni, the lady behind the counter, is absolutely amazing. She is knowledgeable and have immense patience in explaining all the details to us who knows nothing about car. We thank you for your exemplary customer service and we will be a fan of Wheelworks because of you. read more

Sunday late afternoon, half hour before they were closing, we saw our front tire was either slashed or blew out on the road. We needed it replaced ASAP, and lucked out that this place is a block away from our house. Went there and Nate and team were super efficient and professional, friendly and on the ball. They Though they have loads of tires in stock, they needed to order a special type of tire for our car, which they promised would be there by noon on Monday. My husband asked how certain was Nate that the tire would come ... he was super hnest ad while not being able to say 100%, came pretty damn close :-) Sure enough, the next day, in the morning, they called to ask my husband to bring in the car, which he did and later picked up--they had done all the work of replacing, rotating, calibrating, etc., The labor was reasonably priced, the place is as great as an outfit of this type can be. Highly recommend. read more

Huge shout-out to Gigi and Carmen for saving the day! I needed a last-minute alignment for an upcoming family road trip to LA, and they squeezed me in ASAP. Their customer service was professional, efficient, and truly prioritized my family's safety. It's rare to find such helpful service on short notice--I'm hitting the road with total peace of mind. Thanks, Wheelworks! read more

This is the 2nd time I had 4 tires to be replaced I like this place the staff so friendly & they helping me so overall I feel satisfied with their service. read more

Wheel Works in San Mateo is one of the rare places that made me smile in a very frustrating situation. Their customer service was professional and warm at the same time. They dealt with my tire problem immediately. The price was reasonable and fair compared to Costco. I personally deeply appreciate Saul at the customer desk. I felt I was heard. Thank you for making my day safe again! read more

I had came into O'Reilys next door to pick up my warranted battery, they said the were unable to install it because of my new car model and unable to jump my car which was dead. I stoped into wheel works next door and letting them know of my problem they helped me right away regardless of my not purchasing anything. Brandon was so helpful in jumping my car so I can make it to a shop. I will most definitely be back just because of the service they provided. Great people!!!! read more

I brought in my car due to a leak in the rear tire, and ended replacing all 4 tires. Then after I left their store, the TPM tire sensors begun to malfunction. I called in several times, and each time I came back to WW, the store rep, or store manager (maybe?) would reschedule me as the qualified tech repair person was not available. I had been there several times, and up to this day, there was no TPM sensors repaired. Honestly, my TPM sensors were fine before the tire replacement, and i am now beginning to think that they damaged my TPM sensors, and I'm getting a run-around. They used to have good service, and I used to be a loyal customer before. But now, I have nothing but a lousy experience, and a malfunctioning TPM sensor(s) which they may have damaged during my tire replacement. read more

Saul is fantastic. As an older person, I find it difficult to care for my tires. Saul checked everything, replaced my hubcap that had popped off and sent me on my way. read more

We've bought our last couple of sets of tires from Wheel Work's and have been extremely happy with the service and quality of work. The team is really friendly and professional and their continuous care meant we have been able to return for checks when needed. read more

I worked with Saul regarding my windshield wipers. He works at wheel works and walked me to o'reillys next door, got me the right ones I needed and installed them for me. Amazing guy read more

I brought my vehicle in at 830am for a synthetic oil change, tire rotation, and to have my brakes inspected and repaired (for a specific issue). Nearly 5 hrs later, the "service technician" called to tell me the oil change was complete and that everything else checked out okay and that the vehicle was ready for pickup... BUT then I pressed for info about the brakes - only to be put on a lengthy hold and then to be connected with the technician that actually worked on my car. He told me that the rear rotors and pads do in fact need to be replaced, and that they would need an additional 2+ hrs to complete the work. Having lost all confidence in WW, I declined - and immediately went back to the shop, got my car and took it to another well-known shop in San Carlos that finished the work in a prompt and professional manner. read more

Wheel Works - Tires Near Me - San Mateo, California

Shout out to the service manager Toni ! She is wonderful and explained everything to me . They did a great job on my car and had it back to me in no time . I will be back for new tires ! M Thank you ! read more

Te diseño que tiene llantas al medida y te mina pedido el tiempo tuyo y el de ellos xq no las tienes la llanta a medias

I booked an appointment for wheel alignment for 1 pm. when I dropped off the car at 1 pm, the lady at the counter told me it would take one hour to one and 1/2 hour and asked if I am going to wait around. I said yes and I was walking around the shop for an hour nearby and came in and saw my car still in the parking lot. When I enquired the gentleman if my car was done , he said he would check and get back to me. Meanwhile there were more customers coming so he got back to me after 20 min that my car is not done and it would take another one and half hour once they start the work. At this point it is already 2:30, the time they promised earlier and they still haven't started the work. At 2:30 the lady came back and I asked her why was n't I told about how much time it would take correctly, she was very rude and said she doesn't want to talk. This is how they treat their customers. If she had told me the realistic time that it would take I would have arranged a ride back home and would have come back later to pick up. Poor customer service and never go back there. read more

Brought my car in to try to find out why I cannot pass my smog test after several attempts. All I can say is Saul the service manager, Abby,Sal, and Walter the service technician took care of me. They treated me like I was a member of their own family. They explained everything to me and fine detail that was easy to understand and gave me directions on what I needed to do. They even left their door open for me to come back if I had any more questions something very rare these days, I will definitely be coming back to get more servicing done. I just wanted to say thank you. read more

I really like this Wheelworks. The staff is always very friendly and communicative. They are always fair and forthcoming with repairs. They tell me honestly what needs to be done right away and what can wait. They have even gone out of their way to get me a discount. The service manager, Toni, and the tech, whose name I can't recall, are really nice and I enjoy working with them. I go to this location for all of my automotive needs. read more

Came into wheel works the other day thankfully Sal was able to help me out and get me in for an alignment on my 1991 honda civic ever since its been riding great still drives like a champion. Thank you sal read more

On my way to church last Sunday 10/6/24, my tire warning light came on. They were recommended by a car shop near my church. Sal and his crew were so awesome for taking me in without appointment to take out the nail on the rear right wheel and reset the warning light. THANK YOU DO MUCH!! Great service read more

The staff was polite and professional. After reviewing the status of our tires, they gave us a fair recommendation and a reasonable estimated cost. They were then able to take on the job on the same day and replaced three tires in an hour. The whole business was done smoothly and we were pleased with the outcome. read more

WW website is useful for entering car model and getting an exact quote for tires and installation for your specific vehicle. Not helpful is their bait-and switch between the online price quote and the one given when you show up. When I showed up at the San Mateo location for my appointment and asked them to confirm the price, the $650 online quote from the previous day had ballooned to $800+ at the counter. When I repeated the $650 online price, the person at the front desk asked me if I had a printout of the online quote. Of course not. Shame on me. What was I thinking? I left in disgust. WW wasted my morning and will never get my business. read more

Came in close to closing and I was in desperate need of tires after I had one suddenly give out on me. They did it efficiently and quickly. They didn't try to sell me more expensive tires than I needed. I felt like I was taken care of well and quickly! Thank you so much. read more

The staff is always very friendly and inviting at this location! I had the pleasure of working with Abbey, she went over the process of what was going to be done with my car when I dropped it off in the morning. She gave check-ins over the phone for my car throughout the day and explained what I needed and when to schedule. Overall fantastic service with this Wheel Works 10/10 recommend! read more

They were very helpful in helping me with an emergency flat tires. With a new car that doesn't come with a spare tire nor easy to get tires. Thank you Toni and team for fitting me in for same day service. I came in on a crazy busy day but you guys did not hesitate to hell. Thanks for saving the day! read more

Horrible customer service. I called at 1:25 and made an appointment for 4pm. The woman on the phone quoted me ~$50 for the two new tires I already had. When I showed up to the business 15 mins early, another woman claimed I had no appointment and was insanely rude to me. I tried calling the same number and the rude woman picked up, so I definitely called this location and made the appointment. And they messed up and turned me away while being insanely rude. STAY AWAY read more

Wheel Works - Proof of phone call and scheduling - Tires Near Me - San Mateo, California

Incredibly dishonest. I booked an appointment on-line but was told that if I came in earlier it might be quicker. I came in a couple of hours earlier and was told that they were really busy and it would take 5-6 hours. I said that wouldn't work as I was told 2 hours and had to go somewhere later. They said they'd try to do it faster, it took 5 hours. I had a coupon, they said they didn't have the right oil in stock and that it would cost more than double. At that point I should have just left, but I have a busy schedule and need to get these things done on the weekends. When I got the final bill they actually charged me an additional $10 with no explanation. I didn't notice until I reviewed the bill later. I asked if they put the sticker with the next oil change date in the window. He said yes, I should have known that he lied. Everything about this experience was dishonest. They are everything that is wrong with corporate America. The technician's name was Vincent. Vincent, I hope that everyone you encounter treats you with the same shameless dishonesty you showed me. You are a truly awful person. Pretty much ANYWHERE else would be better than Wheel Works. read more

I get that we all have individual experiences, but my recent experience with Wheel Works in SM was not at like the negative reviews I've seen. Granted, their online call center is crap. Not organized, made promises of in-stock inventory when there was no inventory at all. Annoying. I called the store first thing in the morning because I had a feeling. Good thing I did. I talked to Toni and she is one of nicest, most helpful, customer-service oriented people I've ever talked to. She found me the tires I needed and got everything done on the same day. No pressure, no fuss. Just super easy. Definitely ask for her. read more

They stole my wheel locks! The car only had 5,500 miles, I had the locks in the pouch before I went there, then they claimed they didn't exist. They quoted $231.00 to break one lock and replace with a regular lug nut. They are able to get away with this type of behavior because they have you between a rock and hard place. They are a huge corporation with many locations, so they rely on volume. On top of that they claimed they could not repair the tire, when in fact it was repairable. I took pictures of the puncture, and showed him, then I dropped my car off with my regular mechanic. My mechanic fixed it easily! He even suggested that I call the dealer and make an appointment for them to use a master lock remover, and order a new lock that can be replaced. I only went to this place because I had to, never, ever again. These people rely on people they can screw. On top of that, the clerk at the counter was rude, and dismissive. I told him to fill my tire to specifications, and he only filled it to 16 pounds. read more

Normally, I don't give a five star rating, but Tony Butler manager of wheel Works was so nice and concerning and honest, I haven't seen those traits in a long time she went out of her way to make sure I got my work vehicle back in the same day God bless her I will be telling the rest of Mike company that we should bring all our vehicles here just because the way she treated me and I'm nothing special. read more

Been going there for years, but customer service is always spotty, depending who you get. This iteration, I called to check on a specific tire, left my name and number for a call back before I confirmed the appointment. That was was three days ago, and I'm still waiting. This location is a few blocks from my house so it's convenient, but I'll be going to Big O instead. You have one job... read more