Do NOT call Griggs for HVAC repair! Sam Cogar showed up on…read morean emergency appointment on my furnace just hours before a week long winter storm hits. He gets my unit running in about 30 minutes. As soon as it starts he conducts a "safety check". Now he says he has to permanently shut down my furnace. Groggs will be happy to install a new one for me. $350 service call and NO HEAT EVER. WHAT? Sam adjusted the gas pressure switch so that the unit will not start said good luck. I went from being in a tight spot to being completely screwed!!!!! And Sam expected to get paid!!!!! Hahahaha BEWARE of Groogs and Sam Cogar!!!

SERVICE RECAP & REVIEW - GROGG'S PLUMBING (FAUCET + VALVE REPLACEMENT)…read more Initial Request & Expectations (Online Submission) I submitted my request clearly and in good faith: I stated the faucet needed replacement and was open to whatever product Grogg's provided. I added that I was "afraid the lines and supply valves need replaced too" due to mineral buildup, corrosion, and leak risk. My tone was honest, proactive, and trusting -- I wasn't demanding specific brands or costs, just peace of mind and thoroughness. Review: 5/5 (clear and fair communication) Visit 1 - Faucet Installed, Only 2 Valves Replaced The faucet installation was done correctly and appears to be functioning well. The two valves directly under the sink were replaced -- but the third valve, which feeds the fridge and was equally corroded, was left untouched. While I did sign off and pay for only two valves -- which I openly acknowledge -- the tech missed a critical opportunity to: Raise the fridge valve as an additional concern. Offer a quote and let me decide whether to include it (which I would have). The tech may have defaulted to the narrowest scope on the invoice, but that contradicted my original request to address "any valves at risk of leaking." Review: Faucet - 5/5, Valve scope - 2.5/5 Visit 2 - New Leak at Repaired Area (Cracked Nut) Within days, a new leak appeared from a connection near the newly replaced valves. They returned and repaired the cracked nut via soldering. While this was done at no extra charge, it introduced more stress and lost time -- especially amid my home closing prep. I handled it with patience, and even this could've been prevented with a more cautious install. Review: Responsiveness - 4/5, Quality control - 2.5/5 Visit 3 - Fridge Line Leak (Likely Disturbed from Previous Work) The fridge water line began leaking -- likely disturbed during the previous repair. I called ahead, clearly reiterating my original intent and asked for this third valve/connection to be addressed. The receptionist was helpful and agreed with my logic, saying a note would be added. Review: Customer communication - 5/5, Office response - 4.5/5 ‍ Tech Visit (AJ) AJ arrived but had no record of the added note. He initially stated I was only quoted for two valves and suggested just tightening the line. I calmly reiterated the bigger picture and asked him to call the office. AJ handled it well under pressure and left to get the parts once I requested the full repair. Review: AJ's attitude - 4.5/5, Communication breakdown - 2/5 Manager Call (Dave, Plumbing Manager) The call from Dave is where things went off the rails: He was defensive immediately and focused only on the invoice, not my original request. He implied I was seeking free service instead of acknowledging any misstep. When I asked whether he himself would've offered all three valves if he had done the job, he dodged the question. When I stated that he had lost my business on my future home, he snapped: "I don't want your business." When I lost my temper after his dismissive tone, he escalated instead of de-escalating. He told me I was wasting his time and laughed off my comment about seeking legal recourse. A good manager would have reviewed the original ticket, acknowledged the complexity, and de-escalated -- even if no refund was offered. Review: Professionalism - 1/5, Customer care - 1.5/5 Overall Summary I was clear from the start: "replace the faucet and anything at risk of leaking." I was proactive, patient, and willing to pay -- not just for what was broken, but for what needed to be done to avoid problems. I paid $960, never haggled or delayed, and simply asked for the job to be done thoroughly. What should've been one visit and a full fix turned into a multi-day stressor, three different leaks, and a hostile phone call. The techs themselves were polite, and the ladies on the phone were helpful, but internal communication breakdowns and the manager's defensiveness tainted the experience.