We have been renting from compass since September 1st of 2025. When we came to look at the…read moreapartment, the first thing I noticed was that it was kinda dirty, with nails on the floor, food on the counter, and what I assumed was "dirt" on the walls. I thought they were still putting in new carpet and weren't finished cleaning it from the last resident. We also noticed a strange door with a chain and latch lock in the laundry room. We opened the door to find there were totes on the other side of the door. We had no idea what this was about and decided not to explore further, so we shut the door and locked it again. We LATER found out after moving in that this was actually our other neighbor's apartment, and we had full access to their apartment. Against our better judgement, we signed the lease with compass. Before signing the lease, they were very communicative, answering any questions we had, our property manager, Kate Thompson, always answered my texts whenever I needed something. This excellent communication is one of the reasons we signed the lease. As soon as we signed the lease and move in day came around, all communication ceased and we couldn't get ahold of anyone with compass. I've left numerous voicemails and called multiple times, as well as texting the same number and absolutely no answer to anything. The only way I can get ahold of anyone is through email. The day we moved in, there was an AWFUL smell. The entire apartment smelled like a barn, and it was coming from underneath the kitchen sink. Turns out, the underside was FILLED with mold. Then I tried to use the toilet, it was turned off. I flipped the knob to turn it on and water began pooling out of the back of the toilet so I had to hurry and turn it off before water got everywhere. I then went to go grab more stuff from our previous home, came back to our new apartment with compass, and noticed that the door handle was unlocked. I thought that was strange because I definitely locked it, and thank god along with the deadbolt which was still locked. I locked it and then jiggled the door handle a few times, and it immediately unlocked. I'm already extremely frustrated at this point. We finally move everything in, and I go to do laundry in our laundry room. In the ad they offered a washer and dryer with the apartment we rented, that's one of the reasons we wanted the apartment. I go to use the washing machine, water began dripping from the pipes, then came the awful electrical smell and the smoke pooling from the washing machine. I stood there, with a fire extinguisher, until my clothes were fully done because I was not going to have soaking wet clothes if I could help it. I went to then put them in the dryer. The dryer turned on no problem, went to check on my clothes later on and the entire room was coated in water. Turns out, the dryer vent wasn't even hooked up so the water from my clothes was accumulating all over the walls. When inspecting the water on the walls, I noticed what I originally thought was "dirt" on the walls, and upon further inspection noticed that this was actually an insane amount of mold. The walls were covered in black mold, along with the floor. The next day I went to use the oven, the burners on the oven were bent and could not be put back down. Then I turned on the oven, and it completely burnt everything I put inside of it because the thermostat was shot. I had to go buy a toaster oven just so we could cook anything in the apartment. The only things they fixed within the first 2 days was the toilet which is still leaking slightly and they've done nothing, the front door handle, and added a deadbolt to the door in the laundry room that led to the neighbors. Everything else took them 2 months to take care of, including the extreme mold problem. Mind you, I had to begin threatening them with reporting them to the city for them to even do anything. The smell continued to get worse and the mold began making us sick, and yet they still wouldn't do anything until I brought up the landlord and tenants relationship act and threatened with calling the city. In the lease, we're obligated to a quiet peaceful environment, there's no smoking allowed, and only tenants are allowed to park in the main parking lot. We introduced ourselves to the majority of the neighbors so we could have a good relationship with them. We began having issues with our immediate neighbors blaring music and smoking in the HVAC room. We explained that not only is this connected to our vents, but our entire apartment wraps around that room so it's extremely loud to us and the smell of pot and cigarettes fills out apartment. I mentioned this to them 4 times, and they continued so I emailed compass. We are continually woken up at night because of these neighbors and our entire apartment smells awful and compass has still failed to do anything to uphold their end of the lease. We are not the only tenants to complain about these neighbors either.

I have lived in an apartment managed by Compass for over a year now. For almost a whole month now I…read morehave been without a bedroom because of flooding. When I initially reached out to Compass (June 7th, 2025) I was told the issue would be resolved promptly. They did not do anything for over a week. They let more water flood the room and left the carpet to sit and rot. Finally someone came to suck the water out of the carpet, even though the foundation had not been repaired so the next day when it rained it all got soaked again. The foundation was finally repaired after over two weeks, however when they were trying to find the leak they cut a whole in my wall and it has not been repaired. In addition to that, the carpet has begun to rot, and there is a strongly smell of mold in the room. While I have been told multiple times they are "working on it" no progress has been made to replace the carpet, or clean and remove the mold, or to fix the hole in the wall. If I could give them zero stars I would. If I could do literally anything more to force them to take this issue seriously I would. If you are a landlord and care about your tenants even slightly please do not hire Compass Property Management. If you are a tenant and you are unfortunate enough to have Compass as your management team just know I am right there with you and I am so sorry.

I have lived in more than two properties and I have always had great service when I call them and…read morethey act quickly to assign a employee to take care of my property. The staff is efficient, kind and great to work with. An example would be that the furnace broke down during one of coldness night of the year and the snow was reaching near 6 inches and I called Jamie who had a repair man at my residence in less than one hour. Jamie offered to bring me a couple of electric space heaters but they were not needed. Now that's top service.

Jaime a horrible person sent a notice saying she was gonna evict..no reason "owner wants possession…read more" after telling the soon to be mother she will put her in a 2 bedroom during Covid when it started also never missed a rent payment . god is good and everything turnt out great for her . but be careful with these people... also they tried to say she didn't pay rent for months.. until she proved she did by showing money order receipts ... they looked dumb... be real conscious moving in one of there apartments or condos ... and I'm keeping it 1000000. I'd give them zero stars if I could.