I requested a quote for a job that needed to get done and was told I would get a call back that…read moresame day and never did. I called several times and was told I would get a call back and never did over the span of two weeks. I tried to email also and still no reply or updates. I eventually sent a final email saying that if they could not reply or update that I would find someone else in which I finally received a reply saying to find another vendor. Very unprofessional and extremely Poor in communication. Do not recommend

From the owner: Transforming Storefronts and Commercial Spaces with Expert Glass Installation and Caulking…read moreServices. Expect Exceptional Service, Guaranteed!

Brought his dog and his baby to my house to work on a project and his dog got loose frim his truck…read moreand killed one of my geese and he refuses to take responsibility. I'm pretty sure he doesn't have insurance. Having to sue him in small claims court.

From the owner: -Handyman & General home repair -Free estimates…read more-Licensed & Insured - All work is 100% Guaranteed 786-728-4804

We had all 8 windows replaced by Jack and his team. The team was very fast and professional and the…read moreProvia windows are outstanding. Excellent job at a very reasonable price. We can already tell that the new windows will help save electricity.

So impressed with this small Mom and Pop business, which provided outstanding same day service for…read moreme this week after I had been trying to solve a health- impacting problem for months, with no luck. I am very sensitive to smoke and the chemicals in scented laundry exhaust, and was being exposed to multiple sources of those fumes coming into a cupola window at the top of a high cathedral roof on an Addition to my house. The window had been stuck open since I moved in over a year ago. I couldn't get any window company to come to assess or fix it, but a general contractor and electrician both tried (one from the outside and one from the inside). Neither of them could get the window to close because of a small non-functional motor (intended to open and close the window) that was preventing it from closing fully. Air, like water, will find a way to get into even a small entry point, so the smoke was coming in, dropping down into the main living area and sickening me. Jack responded to my call later the same day and, recognizing the urgency of addressing the situation ASAP, offered to come to my house within 30 minutes. He was scheduled out for two weeks, so not hungry for work, but squeezed in this health-related job near close of business. It took 3 attempts (one from inside and 2 from outside, on the steep roof) but within 45 minutes he had solved the problem by yanking the window open, removing the motor and sealing the window shut. Hallelujah! Jack has a great personality and was extraordinarily considerate of my special health needs, including the necessity that he wear a Tyvec suit and face mask when he was inside my home. I got no pushback about that at all--just an understanding, cooperative and frankly caring attitude. What a welcome change from some contractors I've dealt with while serving as the general contractor for work on my homes in the past 7 yrs. He's definitely a keeper! I cannot recommend this company more highly! Jack will be my first call to deal with any further issues with windows or doors at my house.

First off, I should mention that two years ago Rusco did my replacement windows and the process was…read moregreat. Very smooth, great product. Since that went so well, I returned to them this most recent July with an order to replace all my exterior doors and garage doors. Our salesman, Dusty, said that installation could begin on September 15th. Unfortunately, September 15th came and went, and no installers arrived. Dusty called me to tell me there was a problem with the glass I'd chosen on my front door, which wasn't available in the door style I'd chosen. This was frustrating, but understandable. We made new selections and set October 1 as our installation date. Again, the installation date came and went with no word from Rusco. When I called to see what was up, Dusty said that there was a problem with my garage doors and they had to be sent back. I pressed him for a new installation date, which he was unable to provide. He said he would call me back, which he did not. Weeks passed during the period of October through Thanksgiving, where my husband and I would call Dusty frequently to find out the status of our doors. He would bounce us back and forth to call installation managers, and with every different person we spoke to, the details were different. This door has arrived, but this other door is wrong. No one's story matched up. It was incredibly frustrating. Finally, on December 8th (today), I had several missed calls on my phone from an installer who was apparently at my house, ready to install my doors. I was astonished, as no one had let me know this was scheduled for today. I checked my earlier messages and saw a voicemail from the installer, who called me at 9:18 this morning to let me know the installer was on his way. I'm not exactly sure how that qualifies as advance notice, but when I called to ask why this happened, the installation manager was unable to explain, or even apologize. He even tried to say that he'd called me the previous week and left a message (I received no such message). To add insult to injury, the garage doors were STILL not in, and won't be until Thursday. Overall, I am appalled at the total lack of organization and customer service provided me by Rusco, and will absolutely not be ordering from them again.

Your life time warranty on Windows just went out the window in June 2015 when they packed up and…read moreleft their customers high and dry. Dusty could not phone his clients and let them know that Rusco was going out. He never returned phone calls and Rusco took your money and gave poor, poor product and service in return.

Requested Cook to update my screened porch. It was 25 yrs old and we had a leak from roof after the…read moreice storm this winter. Daniel and Christian did a great job correcting the roof, new screens and other updates. They also did a great job cleaning up afterward. CSW had done the original screen porch and we feel they use quality materials, listen to your needs and are easy to work with.

Refused to sell me a replacement part and tried to sell me on a service call for a simple…read morereplacement. Bad business practices. If I could give one star I would.

The Window Men provided the installation of windows however; customer service and follow-up repairs…read moreleave a lot to be desired. Don't expect prompt service or repairs after your windows are installed. I will not recommend doing business with this company to anyone. So disappointed

Outstanding job from start to finish replacing the windows at my father's home in Lynchburg. The…read moreestimate was fair and accurate. The quality of the windows was excellent. Rodney did a great job with the install. Kind, courteous, and skilled. We could not ask for a better experience. I am not affiliated with this business in any way, just a delighted customer.